POST OFFICE COUNTERS

Responsibility

• summary
• ensure full transparency, understanding and interpretation of BU P&L, clearly articulating drivers of income and/or direct costs
• manage a register of Risks & Opportunities, ensure these are communicated with relevant stakeholders
  Show more +24
• maintain a register of cost Risks & Opportunities, highlight through the appropriate channels, and ensure alignment in monthly forecasts
• liaise with stakeholders to generate high quality budget build and resulting action plans
• provide expert advice and an independent view to the Head of Finance, Remediation Senior Leadership Team, and project teams
• evaluate business cases for investment decisions, challenging assumptions and ensure compliance with governance, making recommendations to improve return on investment
• management and oversight of projects accounts – review, verify, and process all invoices and purchase orders and ensure projects receipt work in a timely manner
• drive and embed new initiatives to improve P&L performance. Prioritise project issues for review with BU leads, sponsors, and SteerCo
• participate in cross Finance initiatives and work streams to include support for any audit work carried out
• manage the monthly review and challenge for BU providing appropriate high-level analysis of performance, identifying risks and opportunities, and driving cost efficiency initiatives
• provide financial insight, analysis and reporting on project performance versus budget and forecast, ensuring implications for outlook are articulated and acted upon
• produce Strategic client P&Ls
• support with monthly reviews, review and challenge projects providing the appropriate high-level analysis of performance, identifying risks and opportunities, and driving cost efficiency initiatives
• broad range of accountancy skills – fully qualified accountant with CCAB recognised qualification
• attend client meetings and provide support to the Strategic Partner team
• experience in a programme finance environment operating at a senior level across multiple projects
• manage the budgeting and forecasting process, challenging stakeholders to deliver a robust plan within the guidelines and timetable established by the FP&A team
• provide expert advice and an independent view to the Finance Leadership Team, CFO, and other stakeholders
• support with the budgeting and forecasting process, challenging Project teams to deliver a robust plan within the guidelines and timetable established by the Financial Control team
• good understanding of finance systems
• drive a commercial focus and challenge to strategic planning and decision making within the business unit
• what you need to succeed
• support the Head of Finance to drive a commercial focus and challenge to strategic planning and decision making within the business unit
• what you’ll need to succeed
• about us
• qualifications, Experience & Skills

Responsibility

• you will own the quantitative testing function, working closely with developers and/or agency to implement AB testing across the product journeys
• end-to-end customer journey and experience design and implementation, online and offline
• careful management of key revenue and cost drivers, and use data to inform business decisions on project ROI, etc
  Show more +23
• delegate authority for the Head of Digital Product & Planning
• client relationship development including identifying and building an annual plan to deliver income targets
• joining the Customer Experience extended senior leadership team as a representative for digital product
• qualifications, Experience & Skills
• leadership experience required within digital product
• identify and specify customer support processes and determine future developments required
• experience working with big integrational global companies
• accountable for developing new technology projects and enhancements, from business case to launch
• you will need to have the ability to mentor and develop talent
• support the Head of Digital Product & Planning with resourcing and new hires.£0.5m in-year commercial target, additional to the team income targets
• ability to solve technical problems
• deliver a range of commercial strategies to ensure P&L targets are met
• good commercial and business acumen
• management of any associated technology enablers to the products, by working with our digital teams to brief in potential improvements to our digital services
• further Accountabilities
• success will be measured by commercial performance of product portfolio, as well as complaint and compliance performance in branch and adherence to client SLAs
• other tasks as directed to ensure efficient BAU processes and adherence to the Commercial RACI
• this is a technical role that requires an in-depth understanding of product development lifecycles, qualitative research and quantitative testing
• responsible for driving the marketing campaign ideas, development and execution to ensure commercial business performance improvement
• digital product management / owner certified or similar is preferable
• reporting Line: Head of Digital Product
• responsible for working with our IT partners to manage the migration of our in-branch product journeys to our new IT system
• about Post Office

Responsibility

• summary
• proactively identify areas of sales and customer standards weaknesses and work collaboratively with the team and Branch Manager colleagues to identify specific improvement to close any gaps
• responsible for managing all conduct and underperformance issues in a timely manner following the appropriate procedures
  Show more +6
• this is a key leadership role within the Branch, accountable for all aspects of the customer experience and the sales performance within the branch, measured via a balanced scorecard
• reporting to: Area Manager
• what you’ll need to succeed
• responsible for the effective deployment of Post Office Ltd® performance management within the branch, including conducting monthly 1-1’s and quarterly / annual PDRs with Assistant Branch Managers as appropriate and ensuring that clear performance objectives are set and agreed
• responsible for preparing and running branch sales and WTLL meetings and all other team / management meetings as required
• ensuring that compliant practices are embedded for all customer interactions within the branch

Earnings for position branch manager

Responsibility

• summary
• senior IT Service Manager – Back Office Platforms
• this role offers you an exciting opportunity to be the go-to person in the Post office for all service-related activities and provide expert advice / guidance where and when required
  Show more +3
• create contribution to the monthly governance IT service review, covering all aspects of release management delivery in previous period
• what you’ll need to succeed
• attendance at the following operational governance meetings; Horizon defects forum, Technical and Business change advisory boards, all release management related sessions

Responsibility

• summary
• what you’ll need to succeed

Requirements

• relevant professional sales/marketing and product related qualifications or equivalent experience
• about Post Office
• the Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years
  Show more +22
• relevant development team management and mentoring experience
• proven track record in delivering sales targets in relevant channels
• sales management across both distribution and direct platforms
• excellent people management skills and ability to converse effectively at all levels of the organization
• comfortable working autonomously and receiving consultative leadership from line manager as and when required
• business development – identifying & nurturing opportunities, developing proposals, working with others to successfully implement, monitor progress against goals
• demonstrate customer first thinking and behaviours
• experience of effective multi-channel relationship management
• effective & experienced communicator capable of delivering difficult and challenging messages in a robust yet positive manner
• experience in managing development teams
• demonstrable knowledge of relationship management & product distribution through banks and other commercial partners
• able to demonstrate working knowledge of modern tooling
• and we’re improving our online and in store experience for customers
• role model for continuous improvement
• we know that our customers never stop changing, so neither will we
• as one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously
• managed multi cross-functional agile development teams in a corporate environment with successful outcomes
• we’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide – more than all of the UK’s banks and building societies put together
• significant experience in setting up and re-engineering software engineering practices
• we know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs
• about us
• that’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails