Salary at PORTICO

Responsibility

• company Description
• greeting, welcoming, directing and announcing visitors appropriately
• portico are currently on the lookout for a Part Time Receptionist for a City based client in the financial services industry
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• portico are looking for a Corporate Receptionist to represent us at a busy multi-occupied building in Victoria
• we have a fantastic opportunity for a Receptionist to join our team at an iconic broadcasting company
• supporting and taking direction in assisting with small events and pop ups in the lobby area
• making a client's arrival journey, seamless and memorable through engagement and innovation
• answering incoming phone calls, screening them appropriately and forwarding calls to the relevant parties
• the team take pride in being the service partner who deliver an intuitive service, with careful planning and faultless standards
• the friendly welcome from our reception team defines the first impressions guests and visitors have of the firm
• the new Receptionist will become the focal point for this exciting new venture, helping the space to come alive
• the ideal candidate must have a "can do" attitude and a big, friendly smile
• training new recruits and team support members
• creating memorable innovations for clients to generate a WOW factor
• supporting with events organisation
• they have a special can-do, flexible approach and relish the opportunity to keep raising the bar, exceeding expectations at every opportunity
• applicants must be able to communicate clearly and confidently in person, over the phone and via email
• if so, we have fantastic opportunity to join a Receptionist team in this well-known property
• portico are on the lookout for a customer focused Ground Floor Receptionist for a multi-tenant building in Moorgate
• portico are on the lookout for a Corporate Receptionist, for a building in Cambridge
• we have a fantastic opportunity for a Front of House Assistant to join our team at an iconic broadcasting company
• portico are on the lookout for an organised and customer focused Receptionist, for a multi-tenant corporate building in central London
• we have an exciting opportunity for a customer services expert to join our fantastic team as a Corporate Receptionist
• portico are on the lookout for an organised and customer focused Receptionist for a multi-tenant corporate building in the city
• portico are on the lookout for a corporate ground floor Receptionist, for a lively multi-occupied building in Hemel Hempstead
• we are looking for an outstanding and customer focused Receptionist, based in multi-occupied building in the Waterloo area
• portico are on the lookout for a Receptionist based with our small team at a bank in central London
• portico are on the lookout for charismatic and customer focused Ground Floor Receptionist, for a multi-occupied corporate building in central London
• receiving visitors at the front desk by greeting, welcoming
• the team take pride in being the service partner trusted to deliver an intuitive service, with careful planning and faultless standards
• this Corporate Receptionist position is both dynamic and challenging
• as a Client Support Executive, you will work across all areas of the Client Support
• our team of receptionists “own” the ground floor reception space, ensuring that all visitors receive a top-class service
• preparing for tomorrow's business day while delivering on today's operations
• the successful Reception will work alongside the Reception Manager overseeing the building’s reception operation
• you will be joining a small but vibrant team that looks after the reception area for our client
• the warm welcome from our Welcome Hosts determines the first impressions guests and visitors have of the firm
• meeting room booking and set up
• the Receptionist will “own” the ground floor reception space, ensuring that all visitors receive a top-class service
• as a Client Support Host you will be reliable, flexible, honest and a strong ambassador for both Portico and our Client
• duties will involve meet and greet, meeting room management, event hosting, client engagement, hospitality, and executive conferencing services
• providing a friendly and courteous welcome for all visitors
• adaptability and flexibility are essential as you will need to perform a plethora of duties across multiple ground floor reception desks
• ultimately, the Receptionist will be the first point of contact for tenants and visitors
• this varied role consists of reception and switchboard duties, as well as handling helpdesk queries and requests
• the successful candidate will take ownership over a variety of queries, seeing them through to their successful resolution
• directing and announcing visitors appropriately
• working collectively with service partners to achieve a one team approach

Requirements

• the successful candidate will have strong attention to detail and the natural initiative to take tasks on automatically
• this role would be fitting for someone who is a confident communicator with knowledge of exceptional customer service and relationship-building skills
• applicants must have a bubbly personality and excellent people skills, giving them the ability to build long lasting relationships
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• previous experience working within a customer facing role is essential, preferably in a corporate or high-end hotel setting
• you will be proactive, with a keen eye for detail and flexible approach
• they will be a well-presented ambassador for our client
• experience of using Condeco is advantageous
• they must also be able to manage their time effectively, remaining flexible and adaptable to the changing demands of the business
• they must be a people person and show good levels of flexibility and adaptability to meet differing client needs
• an enthusiastic attitude, proactive mindset, and keen eye for detail are essential to prosper in this role
• experience of working within a corporate client services environment is essential
• high end customer service experience is essential, preferably within a hotel or corporate environment
• previous experience working within a corporate or high end hotel environment is essential
• experience within a corporate reception or five-star hospitality environment is essential
• the ideal candidate will have previous experience in a customer facing role, preferably within a corporate or hospitality setting
• experience of delivering 5 star service within a busy corporate or hotel environment is essential
• applicants must have a proven track record in delivering outstanding 5-star service within either a customer service or hospitality environment
• the ideal candidate will have excellent communication skills and exceptional attention to detail
• customer services experience is essential, preferably within a high-end service environment
• we are looking for a warm and enthusiastic individual with a passion for service and attention to detail
• the successful Receptionist candidate will have strong attention to detail and the natural initiative to take tasks on automatically
• the successful candidate will have strong communication, good attention to detail and the natural initiative to take tasks on automatically
• the ideal candidate will be reliable and professional, whilst adopting a friendly demeanour when dealing with clients and colleagues
• corporate experience of hospitality experience required
• ability to work independently or as a part of a team
• the Receptionist will be confident and enthusiastic. Possessing an innate ability to build rapport with guests, clients, and stakeholders alike
• the successful candidate will be a well-presented ambassador for our client
• corporate Reception experience is extremely desirable
• previous experience within a customer facing role is essential. Experience in corporate reception is desirable
• candidates must have customer service experience, preferably within a corporate environment
• experience as a corporate receptionist is highly desirable but not essential
• they must be a people person and show good levels of flexibility and adaptability to respond to differing client needs
• they will be proactive, flexible and have a can do
• previous experience within a high end customer service environment is essential
• they will be able to build rapport with different people, confidently and enthusiastically showing their passion for exceptional customer service
• they will be proactive, flexible and have a can-do attitude
• previous experience customer service is essential, preferably within a corporate environment
• you will be flexible and proactive in your approach to work, with a desire to learn and grow within the company
• have managed people or have had some leadership training – Not essential but preferred
• organisational skills
• customer service experience is required for the role, preferably within a reception role
• experience with audio visual services is desirable, as well as some familiarity with room reservations operations
• experience of using a room booking system desired, preferably condeco
• confidence, passion, punctuality, teamwork and problem-solving skills are all essential traits for this position
• high end customer service experience is required for the role

Earnings for position receptionist

Current offers for the position:

Responsibility

• company Description
• portico is defined by our unique culture
• strategic oversight of NatWest sites, including but not limited to locations in Birmingham and Rotherham
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• manage, motivate and develop your team to enable them to meet and exceed client expectations at all time
• coach and mentor team members to achieve and exceed their potential
• work on development plans where appropriate with the team to continually develop their skills
• team motivation, pride and engagement are essential for exceeding client expectations
• this role caries plenty of responsibility and we are looking for someone who is comfortable to be accountable for multiple processes
• the warm welcome from our team determines the first impressions that our visitors have of our clients’ premises
• the Reception Team Leader is a multifaced role
• the Client Support Team Leader will also be the key point of contact for various on site projects and initiatives
• lead by example, be reliable, flexible, honest and a strong advocate for Portico and the client
• working very closely with other service providers to nurture a 'One Team' approach and provide a seamless service
• which means you will enjoy getting involved in a variety of tasks and interacting with new people every day
• the role consists of supervising and motivating a team of 5, overseeing a welcome and helpdesk service
• they will need to build strong relationships with key stakeholders, assisting the new tenants settle into their new home
• reward and recognise individual and team performance to encourage an engaged and motivated team
• the role will also involve travel to the clients offices in Surrey
• the Reception Team Leader is the key point of contact between the client, the tenants, other service partners, and Portico
• manage, maintain and develop relationships with key stakeholders across the business
• as a Reception Team Leader you will be reliable, flexible, honest and a strong ambassador for both Portico and our Client
• work closely and proactively with our Natwest clients and team on key projects
• the Team Leader’s role is to supervise and develop the welcome team, ensuring that that they provide an exceptionally high level of customer service to all visitors during the meet and greet, while ensuring the communication with the internal floor reception teams and other facilities service providers is effective to guarantee a smooth customer journey
• conduct weekly service review meetings
• portico are on the lookout for a charismatic and organised Reception Team Leader, for a portfolio of multi-occupied corporate buildings in central London
• we have an amazing opportunity for a customer service star to join Portico as a Reception Team Leader
• this unique opportunity within our Portico family is situated on the 35th Floor of one of the most iconic buildings in London, within a restaurant that offers an unrivalled viewing gallery with panoramic views over London, from a foliage-filled atrium
• portico are on the lookout for a Reception Team Leader to join our reception team based at a fabulous multi-tenanted building in West London
• portico are currently on the lookout for a Reception Team Leader for a brand new City based client in the financial services industry
• portico are currently recruiting for a Reception Team Leader , based at the Leeds offices of one of the largest law firms in the world
• we are currently recruiting for a Reception Team Leader to mobilise and lead our reception services team at a new multi-occupied building in the City
• you will anticipate client needs, proactively following up to ensure that client expectations are exceeded
• the FOH Team Leader will be responsible for managing the reception team and Event Planner to deliver the daily guest experience through intuitive service, careful planning, and faultless standards
• the role of the Guest Services Team Leader is to effectively provide leadership and direction to a small team of Guest Services Hosts
• the primary role of the Reception Team Leader is to look after the reception spaces across 3 buildings, providing leadership and direction to a small team of receptionists
• we are on the lookout for a Welcome Team Leader who is passionate about providing impeccable service and enjoys working in a fast-paced environment as part of a team
• our reception team cover all areas of the ground floor reception giving this role a nice variety of customer service and admin responsibilities
• this role will be fully operational, starting with assisting the Reception Manager in the full mobilisation of a brand-new Portico contract, within brand new client offices
• as a Client Support Team Leader, you will work across all areas of the Client Support overseeing both Ground floor and Client floor receptions and ensure smooth organisational running of Meetings and Events functions
• the Reception Team Leader is responsible for leading a small team to deliver 5* service to the building’s wonderful and varied tenants
• your problem
• working Hours: 40 hours per week on an 8-hour shift basis, Monday-Friday between 7am-7pm
• working Hours: 40 hours a week Mon- Fri
• the position involves the supervision and development of a team of rotating Receptionists , who cover a reception desk on the ground floor and a client floor with meeting rooms
• everything will need to be put in place so it's a great opportunity for someone to help with building something and be a part of the project from the very beginning
• not only will they manage the day-to-day operation of the reception desk, championing the activation of the reception area with pop-ups and events targeted to the tenants
• the Guest Services Team Leader will be highly visible, as they work closely with the firm’s staff and their clients, as well as other service partners in the business
• they will need to ensure that the highest level of client care and personal service is delivered to all visitors, as well as overseeing the main management responsibilities of the team, including payroll, time sheets, and the preparation of monthly reports
• so the successful candidate will need to juggle overseeing our small team of receptionists, managing the relationship with our client, championing the service standard, and using their experience and expertise to improve the visitor journey
• as visitors and staff begin to join the office you will support the Reception Manager in leading a team of around 8 who will act as ambassadors for Portico and our client, meeting and greeting visitor and managing the meeting rooms on site
• portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging
• work closely with other service providers to maintain and improve the overall client journey
• this means that the successful candidate will be able to build relationships with people at all levels and represent our client as a proud ambassador
• the Reception team are also the main contacts for facilities related queries. So, the Reception Team Leader will need to build excellent relationships with the other service providers on site, to ensure a smooth and seamless customer experience
• we are looking for someone who loves providing a warm and upbeat welcome, with outstanding personal presentation and the ability to engage with people in a genuinely welcoming way
• the successful candidate will be responsible to assist in the supervision and development of the Welcome Team, as well as building and maintaining excellent working relationships with those in all service lines to ensure a consistent service is provided throughout, taking full ownership for the service levels across the board

Requirements

• identify realistic but challenging self-development needs and take full responsibility for your own development and learning
• the Reception Team Leader will be confident and enthusiastic
• applicants must be able to demonstrate experience of leading the delivery of outstanding service within a corporate and public space environment
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• we are looking for a well presented individual with a natural and authentic flair for building rapport
• applicants must have a bubbly personality and excellent people skills, giving them the ability to build long lasting relationships
• candidates must have experience of supervising a small team within a customer service environment, preferably within a corporate setting
• therefore, it is essential to have an open minded, adaptable, and flexible approach, in an ever changing and evolving business
• possessing an innate ability to build rapport with guests, clients, and stakeholders alike
• excellent all-round communication and organisational skills are essential, as well as a strong passion for delivering five-star customer service
• they must also show a good level of understanding of how day to day performance links to SLAs and KPIs
• the successful candidate will have experience of working at Team Leader level, ideally within a Corporate Reception environment
• the successful candidate will work in partnership with all service partners to establish service excellence across all buildings
• A proven track record in achieving positive results whilst managing change is also desired
• additional Information
• leadership experience within a customer service environment is essential, preferably within a reception role
• strong admin experience is also essential
• we are looking for candidates who stand out from the crowd, with the very best skills in customer service to help maintain our 5* standards when interacting with the public
• excellent personal presentation with a genuine smile goes a long way in customer service, so we will be expecting someone who enjoys engaging in conversation and easily develops rapport with others
• the successful candidate will be comfortable with using different visitor management systems, and possess the ability to prioritise work due to constantly changing circumstances
• applicants will be able to demonstrate their understanding of exceptional service, as well as their enthusiasm and motivation for delivering this daily. An eye for detail and going above and beyond will also be expected
• the role is hands on, with the Team Leader being involved and supporting all aspects of the services that our team provides
• the successful candidate will have experience of leading a large team within a high-end hotel or corporate environment, as well as a good understanding of how the day-to-day performance of the team links to service level agreements
• suitable candidates will preferably have experience of managing others within the service industry. They will be an energetic self-starter who is taking the next step on their leadership journey
• they will be expected to implement and manage Portico policy, procedures and standards, whilst building strong relationships with those in all other service lines
• they will have the ability to work well under pressure, as well as the ability to multi-task and manage their day effectively to balance the needs of visiting guests with room bookings and events management
• the successful candidate will thrive in a busy and fast paced working environment, where teamwork is paramount to the success of the operation
• experience in a client services role is essential. Previous Leadership experience would be advantageous, as well as experience in law firm environment
• recommend a Friend Bonus Scheme
• they will have a proven track record of working at a supervisory level, within a high-end customer service role, ideally within a corporate reception environment

Earnings for position team leader

Current offers for the position:

Responsibility

• company Description
• team motivation, pride and engagement are essential to exceeding our client expectations
• leading a team of 10, it will be an exciting and varied role in a positive 'work hard, play hard' environment
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• just a short walk from Liverpool street station, this well-established bank is moments away from everything London has to offer
• as a Reception Supervisor you will be reliable, flexible, honest and a strong ambassador for both Portico and our Client
• portico is now looking for a Mandarin speaking Reception Supervisor to join our family
• portico are on the lookout for an organised and customer focused Reception Supervisor, for a multi-tenant corporate building in the city
• the Supervisor will be accountable and responsible along with the reception manager for introducing and delivering this vision through the team and in doing so working in complete harmony with the other services providers
• your responsibilities will include rota management, leading your team by example and being responsible for the management of your direct reports
• the team are expected to own the reception space
• you will anticipate client needs, proactively following up to ensure that client expectations exceeded
• welcoming guests for sign in, booking meeting rooms, and directing them to the room whilst announcing their arrival to the client
• whilst ensuring that client expectations are met, and agreed company standards and objectives are achieved
• the Reception Supervisor will have one Receptionist reporting into them
• you will be leading your team from the front, showing them how to consistently deliver impeccable customer service
• they will be a brand ambassador for both Portico and our clients, and consistently looking for opportunities to engage efficiently and amaze
• meeting and greeting Visitors, managing meeting rooms; assiting with initial bookings and then everything down to on the day assisting with catering requirements
• portico is delighted to announce a fantastic opportunity for a new Reception Supervisor to join a high-performing team based in the heart of the City, at one of our largest contracts
• you will be leading your team from the front, showing them how to deliver impeccable customer service at all times
• as a Reception Supervisor, you will be an ambassador for Portico whilst working closely with the bank’s staff and clients
• they are also responsible for stationary stock checks and ordering replacement stock before the inventory runs out
• the Reception Supervisor will also liaise closely with our client daily, supporting them in marketing the building for potential new occupiers
• the business is ever changing, and you will need to be flexible, adaptable, and confident to keep up with business demands
• if teamwork is one of your biggest strengths, then this opportunity is the one for you as you will be joining a team of 45 across their London campus
• we are looking for a Reception Supervisor to work in our team based at a banking client where we provide expertly tailored gust services
• we are looking for an experienced Reception Supervisor to join the Portico team on a 12 month FTC, based with a media company in London Bridge
• portico are currently recruiting for a Reception Supervisor for our team based at an American multinational investment bank and financial services company based in the City
• you will have your own smaller team to manage and work closely with other supervisors to ensure everyone is following operational and security procedures
• you will need to keep communication open and clear between you and your team, as well as with your fellow supervisors
• you will have the chance to use your previous experience in a 5-star service environment to positively engage with clients and other stakeholders, ensuring they receive a seamless service experience
• our team is based at the London offices of a state-owned commercial bank. In 2013 the bank was the largest of one thousand global banks, being the first bank headquartered in Asia to achieve this distinction in modern history
• our client is one of the global leaders in the finance industry and the site is a large campus consisting of 2 buildings within walking distance
• the role of the Reception Supervisor is to work alongside the Reception Manager to provide leadership and direction to all the team members over the working areas of reception, meeting rooms and event spaces
• the building was conceived as a refreshing alternative to the more traditional towers in the City. Full of innovation and technology, the building is filled with light and benefits from six landscaped roof terraces
• the business is ever changing, and you will need to be flexible, adaptable and confident to keep up with business demands
• this will be utilised in weekly team briefings as well as internal and external meetings
• the Reception Supervisor will work with the leadership team overseeing the meet and greet services, including meeting rooms, whilst ensuring that the team are motivated to reach their full potential
• the successful candidate will lead the team by example, assisting the client with any requests in line with agreed service levels and laid down procedures
• daily, the Reception Supervisor will be responsible for understanding and monitoring the client’s vision of exceeding expectations through intuitive service, careful planning, and faultless standards
• managing day to day front desk operations, the Reception Supervisor will be responsible for welcoming guests, responding to emails, preparing financial data and answering telephone enquiries
• we have an amazing opportunity for a customer service star to join Portico as a Reception Supervisor . The successful candidate will join our team at financial company based in the city
• your problem – solving skills and flexibility are key to ensure the smooth running of daily operations while your attention to detail will help you in preparing reports and making sure your surroundings are both presentable and safe
• team motivation, pride and engagement are essential to exceeding our client’s expectations, and the Supervisor plays a huge part in ensuring all these things are present
• portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging
• continuous business improvement is of key importance in this role, so you will have the chance to find innovative ways to expand the service offerings
• responsible for one other team member, the Reception Supervisor will lead from the front, setting the example for the Welcome Host and ensuring that an exceptional level of customer service is always provided
• as well as the meet & greet and switchboard services, the team are also responsible for preparing all meeting rooms, as well as resetting the rooms afterwards
• the role has a focus on occupier engagement and having full knowledge about the building and local area to enhance the visitor experience
• shift pattern: 40 hours per week Mon - Fri . Salary: £32000
• shifts: 40 hours per week, Site operating hours are between 7am – 7pm Monday – Friday
• working Hours: 40 hours per week, shifts between 7am-7pm from Mon-Fri

Requirements

• ability to communicate clearly and confidently face to face or over the telephone
• ability to engage with other people to build empathy and rapport
• an inspirational leader who leads from the front
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• business level Mandarin language skills are essential
• the ideal candidate will have a strong background in a supervisory customer service position as well as excellent office admin skills
• experience within a client facing corporate role is essential
• applicants must have excellent organisation skills and the ability to communicate effectively through all mediums
• immaculate personal presentation & appearance
• an excellent customer focused manner
• candidates will preferably have experience of working in customer services, within a high end corporate or hotel environment
• they must also be able to easily engage in conversations and develop rapport with occupiers, clients, and other service providers
• someone who is highly organised, with excellent attention to detail is needed
• ability to be proactive
• ability to lead and develop a large, diverse team
• ability to communicate effectively and build trust at all levels
• additional Information
• ability to manage change
• experience of leading a team and delivering on client demands and expectations within a client facing corporate role is essential. A confident approach is required, as well as the ability to form strong and trusted professional relationships
• experience in leading a team of at least 10 people, covering all first line aspects such as absence, holiday and rota management are important for the successful candidate
• we are looking for a forward thinking, team player with a personable approach and a strong motivation to provide the highest level of customer service
• A keen eye for detail
• it is also expected that candidates will have knowledge of exceptional service and be able to demonstrate how they have led these services within a previous position
• A willingness to travel as and when required to regional offices to participate in training and coaching
• administrative experience: 1 year
• you will also have a natural ability to connect with people from all levels of a business and the ability to adapt your approach to the person in front of you
• team management: 1 year
• customer service: 1 year
• what's in it for you?
• our Training Academy provides excellent training and development opportunities for our people
• A candidate with a positive can-do attitude and a genuine willingness to help people will fit right in
• recommend a Friend Bonus Scheme

Earnings for position reception supervisor

Current offers for the position:

Responsibility

• company Description
• managing a team of 3 receptionist
• the role of a Reception Deputy Manager is to provide the highest levels of client care
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• the role of a Reception Manager is to provide the highest levels of client care
• the role of a Reception Supervisor is to provide the highest levels of client care
• portico are on the lookout for an organised and customer focused Reception Manager, for a multi-tenant corporate building in central London
• the Reception Services Manager is the most senior member of our team on site
• to ensure that the reception runs efficiently, and all reception and hospitality duties are attended to
• the successful Reception Manager will work alongside one other receptionist overseeing the building’s reception operation
• preparing and presenting monthly reviews and statistics
• overseeing event planning, reception, switchboard and AV services team
• responsible for ensuring that all functions are carried out in accordance with the stipulated protocols and procedures
• this role will be fully operational, starting with the full mobilisation of a brand-new Portico contract, within brand new client offices
• our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers
• 40 Hour contract
• full Time 9-5pm
• they will ensure everything within their domain is in line with agreed service levels and laid down procedures
• salary £40,000
• the role will also involve travel to the clients offices in Surrey
• leading and organising seasonal pop up and entertainment events, both on the ground floor and within other entertainment areas throughout the building
• supporting the client and building manager with the in house building app - this includes updating data and communicating news to all tenants
• portico are on the lookout for a Reception Services Manager to oversee our team of 9, based at one of the world's largest general insurance & reinsurance companies in the city
• we are looking for a Reception Manager on a 12-month maternity cover contract, to lead the Portico team at our media client, based within an iconic building in London Bridge
• we are looking for an outstanding and confident leader for a Reception Manager position, based in multi-occupied building in the Waterloo area
• portico are currently on the lookout for a Reception Manager to lead our small team based at a prominent multi-occupied building in the City
• portico are currently on the lookout for a Reception Manager for a brand new City based client in the financial services industry
• to ensure that the reception runs efficiently in the absence of the Reception and Switchboard Manager, and all reception and hospitality duties are attended to
• the Reception Manager will lead a dynamic and welcoming team, ensuring that exceptional service is consistently provided across 2 reception desks, whilst managing the team rotas and team meetings, holding job chats, and all other people management duties
• the role of the Reception Manager is to provide leadership and direction to all the team members, whilst maintaining a good working relationship with our client
• this Reception Manager position is an exciting opportunity for someone looking for the opportunity to build and manage a medium size front of house team
• all alongside the usual day to day operations such as; Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately; answering screening and forwarding incoming phone calls; receiving and sorting daily mail
• the Reception Manager will also organise and manage pop-up events throughout the year on site, as well as maintaining excellent working relationships with our clients, building managers and all other service providers
• the successful candidate will work alongside the Operations Manager to ensure that client expectations are met and agreed company standards and objectives are achieved over the working areas of reception, meeting rooms and event spaces
• they will be responsible for organising and managing small events and pop ups in the lobby area, presenting statistics and service updates to our clients at monthly service review meetings, training new recruits and team support members, receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately, answering screening and forwarding incoming phone calls, receiving and sorting daily mail and supporting with other ad hoc tasks
• as well as being the go-to person for supporting the day to day needs of our client and assisting them with various projects
• everything will need to be put in place so it's a great opportunity for someone to build something and be a part of the project from the very beginning
• portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging
• they will set and monitor the service standard, ensuring all teams provide a consistently hight level of service across the board, whilst working closely with the other service providers on site to ensure that this feels seamless to the users of the space
• as visitors and staff begin to join the office you will lead a team of around 8 who will act as ambassadors for Portico and our client, meeting and greeting visitor and managing the meeting rooms on site
• full Time: 40 Hour Contract
• shift pattern: 40 hours per week, between 7am-7pm from Monday-Friday
• hours: 40 hours per week, Mon-Fri between 7am-7pm
• hours: 40 hours per week, 8 hour shifts between 7am-6pm from Mon-Fri
• hours: 40 Hours per week, from Monday-Friday
• hours: 40 hours per week from Mon-Fri

Requirements

• we are looking for a proactive individual with the ability to think outside the box
• experience within a client facing leadership role is essential
• they must have experience of managing a large team within a corporate or five star hospitality environment
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• assess employee performance and recognise training needs and potential as appropriate
• with proven experience of leading a team and delivering client demands and expectations
• personality is key within this role and the ability to quickly build strong working relationships and rapport is an absolute must
• candidates will preferably have experience of working in customer services, within a high end corporate or hotel environment
• HR experience is also essential, as well as knowledge of managing a large team with different characters
• previous experience within a supervisory customer service role is desirable
• hold team meetings on a regular basis to communicate targets, standards required and company and client information
• A measured, confident approach is required with the ability to form strong and trusted client relationships
• experience of using Condeco will be a massive advantage
• additional Information
• competitive holiday allowance
• experience in leading a team, covering all first line aspects such as absence, holiday and rota management are important for the successful candidate
• set objectives and be responsible for the day to day running of the reception, including managing the recruitment and selection process to ensure that it effectively meets the need of the Portico standards
• supervisory experience within a similar role is essential for the successful candidate. They will be able to work on their own initiative, proactively taking ownership of their domain
• the successful candidate will have an ability to work independently and as a part of a team. They will have excellent organisational skills, lots of energy, and the ability to give and receive direction
• previous experience within a supervisory role is essential and the right candidate will have worked within a corporate customer service or reception role in the past
• pension contributions
• it is also expected that candidates will have knowledge of exceptional service and be able to demonstrate how they have led these services within a previous position
• also, it is important to be able to work with other service contractor team members in order to achieve a seamless and one service customer experience
• life insurance
• ideally we are looking for someone with experience of managing multiple departments in a busy environment meaning they are able to manage their time effectively and support their teams when needed depending on business requirements
• monitor the work of all team members and carry out appraisals ensuring that information is filed appropriately, with development plans that are actively used
• we are looking for someone bubbly, chatty, great sense of humour yet able to deliver an impeccably professional service to our clients
• preferably, the individual will have experience with HR policies and processes, client relationship management, project support and implementation and is confident in creating new processes not being afraid to put innovative ideas forward
• enhanced annual leave
• recommend a Friend Bonus Scheme
• working in conjuction with Operations Manager to prepare client reports and presentations including detailing financial performance, activity, and plans for the site
• thank you voucher scheme
• our Training Academy provides excellent training and development opportunities for our people
• what's in it for you?

Trade

• media & Communications
• Media & Communications

Earnings for position reception manager

Current offers for the position:

Responsibility

• company Description
• portico is defined by our unique culture
• portico are on the lookout for an experienced Concierge to join our team at a high end residence in Knightsbridge
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• the warm welcome from our Concierge determines the first impressions visitors have of our clients’ business
• as a Night Concierge, you will primarily welcome guests and facilitate access of house staff into the resident apartments
• the warm welcome from our Concierge team determines the first impressions visitors have of our clients’ business
• situated in a magnificent and prestigious part of Belgravia surrounded by iconic places like Harrods, the Mandarin Oriental and Hyde Park
• an ability to multitask and a willingness to go the extra mile to exceed our residents’ expectations is imperative
• our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers
• the Concierge is responsible for the day to day running of the Lifestyle Platform and promoting this within the business
• you will be supporting the client team, helping multiple residents within the building and a vast array of adhoc tasks
• portico are currently on the lookout for a Corporate Concierge, to join our team based at a prestigious bank in central London on a 1 year maternity cover contract
• portico are on the lookout for an experienced Residential Concierge to join our team based at an iconic media building in White City that has been converted into a luxury residence
• portico is delighted to announce a fantastic opportunity for a new Head Concierge to join a high-performing team based in the heart of the City, at one of our largest contracts
• portico are currently on the lookout for a Corporate Concierge, to join our team based at a prestigious bank in central London
• portico are on the lookout for an experienced Night Security Concierge to join our team at a high end residence in Knightsbridge
• portico are on the lookout for an experienced Residential Concierge to join our team on a maternity cover contract, based at an iconic media building in White City that has been converted into a luxury residence
• portico are on the lookout for an Night Concierge to join our team based at a ultra-high end residential project in the heart of Chelsea
• portico is delighted to announce a fantastic opportunity for a new Concierge to join a high-performing team based in the heart of the City, at one of our largest contracts
• you'll be situated in a multi-functional building offering 17 luxurious residential apartments, 2 floors of office working space and 8 street-facing retail units
• we are looking for a Concierge to take on the responsibility of ensuring this prestigious bank remains a market leader for positive visitor experience and service excellence
• our Concierge will leave all guests and colleagues with a positive and lasting impression of the bank, as the market leader in visitor experience and service excellence
• our Concierge will leave all guests and colleagues with a positive and lasting impression of our clients business, ensuring that the highest level of customer care and personal service is provided to all stakeholders
• you'll be situated in a multi-functional building offering 15 luxurious residential apartments, 2 floors of office working space and 8 street-facing retail units
• would you like to be based at the London offices of one of the largest international banks in the world?
• the role of Concierge is to ensure that the highest level of customer care and personal service is provided to all stakeholders, leave all guests and colleagues with a positive and lasting impression of the bank
• the role of Concierge is to ensure that the highest level of customer care and personal service is provided to all stakeholders
• they provide the highest level of client care through a personalized bespoke service to all visitors and bank staff that use the Concierge desk and associated services
• you will have complete ownership of the concierge desk from 7pm to 7am by managing and facilitating all concierge requests, receive deliveries, manage security and access controls, as well as some administration duties when required
• the team provides the highest level of client care through a personalized bespoke service to all visitors and bank staff that use the Concierge desk and associated services
• the role of the Concierge is to provide the highest level of client care through a personalized bespoke service to all visitors and bank staff that use the Concierge desk and associated services
• the building has 3 different entrances with their respective receptions and one loading bay entrance located at the rear of the building, next to the control room
• portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging
• the Head Concierge will balance their concierge duties, with the responsibility for the financial aspects of the team in the form of sales, stock and monthly reports
• working Hours: 40 hours per week, Mon - Fri between 7am - 7pm shifts between 7am - 7pm Salary £31,738
• the Night Concierge will be able to handle any task that is thrown at them with aplomb, anticipating, meeting, and exceeding the resident’s needs and requirements
• responsible for 1 other Concierge, the Head Concierge shares all Concierge duties, as well as taking responsibility for the financial aspects of the team in the form of sales, stock and monthly reports
• working Hours: 40 hours per week, 8 hour shifts between 07:00 - 17:00
• working Hours: 40 hours per week, Mon - Fri between 7am - 7pm shifts between 07:am - 07:pm Salary £31,738
• one that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging
• working Hours: 40 hours per week, 8 hour shifts between 07:00 - 18:00
• you have the chance to take ownership of the concierge desk by managing and facilitating all concierge requests, receive deliveries, manage security, and access controls, as well as administration duties when required
• they will organize meetings with PA’s presenting new offerings to the business and oversee the smooth running of the Concierge Lifestyle platform and app
• you have the chance to take ownership of the concierge desk by managing and facilitating all concierge requests, receive deliveries, manage security and access controls, as well as administration duties when required
• the Night Concierge will also be a great multitasker, balancing the needs of the residents with handling telephone calls, managing post and parcels, handling residents shopping and baggage and taking responsibility for the health and safety, and security aspects of the building
• you will be supporting the client team, helping multiple residents within the building and a vast array of adhoc tasks. A proud and impeccable appearance is always required
• shifts: 40 hours per week, Monday – Friday with rotating shifts between 7am-6:30pm

Requirements

• the ideal candidate will have excellent communication skills and exceptional attention to detail
• the perfect candidate will be energetic and positive, with a strong attention to detail and a focus on excellent customer service
• SIA Door Supervisor or Guarding license required
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• A proud and impeccable appearance is always required
• they will be proactive, flexible and have a can-do attitude
• applicants must have a proven track record in delivering outstanding 5-star reception services within either a high-end hotel or residential environment
• additional Information
• the successful candidate must be able to engage with others to create rapport, and handle multiple requests simultaneously
• we require you to be proactive and able to deal with the unexpected, provide information and assistance
• previous experience in a customer service role or concierge role essential
• competitive holiday allowance
• pension contributions
• life insurance
• the successful candidate will have experience in a similar role, within a 5-star environment as well as a comprehensive knowledge of London
• the successful candidate will have experience in a similar role within a 5-star environment, as well as extensive knowledge of London. A full clean driving license is also required, due to the valet services provided
• enhanced annual leave
• applicants must have a proven track record in delivering outstanding 5-star service as a concierge within either a high-end hotel or residential environment
• you will have a security focused attitude and a passion for service, strong customer services background, as well as an extensive security experience
• recommend a Friend Bonus Scheme
• thank you voucher scheme
• to be successful in this role you will have experience in a similar role, within a 5-star environment as well as a comprehensive knowledge of London
• 24-hour confidential helpline for employees, providing counselling & information services
• what's in it for you?
• our Training Academy provides excellent training and development opportunities for our people

Trade

• hospitality & Tourism
• Hospitality & Tourism

Earnings for position concierge

Current offers for the position: