PORTFOLIO GROUP

Responsibility

• portfolio are proud to be representing our client, one of the fastest growing SaaS businesses globally
• brightHR is one of the fastest growing SaaS businesses globally
• if you have a proven b2b upselling or retentions background, apply today and we'll be in touch
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• to make outbound calls to H&S business clients
• which means - the more successful you are, the more you're making a positive impact on the business community
• job Overview
• schedule sales opportunities with business owners/Directors to promote Peninsula's services
• to reach a minimum of 2 hours talk-time per day, i.e. actual time spent actively contacting and speaking to CLIENTS
• self-generate new leads, appointments and referrals through day to day new business activity
• schedule sales opportunities with business owners/decision makers to promote Peninsula's services
• responsible for achieving monthly KPIs input & output metrics
• to reach a minimum of 2 hours talk-time per day, i.e., actual time spent actively contacting and speaking to prospects
• achieve quarterly sales targets
• you will need to be confident and proactive with speaking to a variety of sales prospects
• ensure the pipeline is managed daily to promote a dynamic, fast-paced sale journey
• achieve monthly and quarterly sales targets
• your new role
• to make a minimum of 50 outbound calls to H&S Face2Face business prospects
• to reach a minimum of 2 hours talk-time per day, i.e. actual time spent actively contacting and speaking to prospects
• updating internal systems with accurate information
• achieve monthly and quarterly sales targets. Accurately build, manage, and maintain your sales pipeline
• leading from the front to promote high-quality performance and demo bookings via your dedicated BDM
• accurately build, manage, and maintain your sales pipeline
• as a leading technology provider, they are transforming the world of work in terms of HR and health and safety software helping businesses manage their day-to-day, removing administration burden and growing their bottom line
• as a leading technology provider, BrightHR is transforming the world of work in terms of HR and health and safety software helping businesses manage their day-to-day, removing administration burden and growing their bottom line
• working within a team focused environment
• thrive on working in a fast paced, target focussed high energy and high reward culture
• provide overall support to the Software Sales Executives and Sales function
• what you bring to the team
• to be an expert in our products and services to ensure a solution lead & consultative approach to sales
• provide overall support to the BDM and Sales function
• to achieve £150,000 sales revenue each quarter
• do you want a career with ENDLESS opportunities!?
• portfolio are proud to be exclusively representing our multinational UK based client - offering their services to other businesses in HR, tax, health & safety and employment law
• unlike other HR software providers, they are unique by offering both a software and service solution, in addition to fast-track tools such as an online marketplace, and AI powered chatbot, that set businesses up for success
• do you have good customer service and telesales experience but don't like cold calling?
• unlike other HR software providers, Bright is unique by offering both a software and service solution, in addition to fast-track tools such as an online marketplace and AI powered chatbot that set businesses up for success
• this is a sales role that has huge growth potential
• employee Benefits
• what you bring to the Team
• to build effective relationships with existing customers, by use of probing questioning, clarification and language
• you'll become an expert on the BrightHR product, educating business owners of the need for BrightHR
• we're looking for highly motivated Telesales Executives to join a successful, innovative, award-winning Business Services Group
• by joining this company, you're not only joining a fast-paced, exciting technology leader, but you're also joining a team that is helping businesses achieve their potential
• are you looking for a new role with no hard sell, uncapped commission and progression?
• by joining BrightHR, you're not only joining a fast-paced, exciting technology leader, but you're also joining a team that is helping businesses achieve their potential
• uncapped commission, Realistic OTE £45000
• pro-active and self-motivated attitude towards working to targets
• key Requirements
• the commission is structured as follows
• what's in it for you as a sales trailblazer
• the more successful you are the more money you will earn….as well as unlock career opportunities
• 50 invoiced deals or less = £20.00 commission per deal
• they don't just innovate, they care. And by doing both, you can achieve a hugely successful and financially rewarding career, while making a difference
• uncapped earning potential
• to be a member of the Health & Safety Face2Face Sales team, your role is to sell the product to our client base
• 51-60 invoiced deals = £25.00 commission per deal
• following up on warm leads, calling Face2Face business prospects. The data to be called will all be warm leads
• progression pathway
• at BrightHR, we don't just innovate, we care. And by doing both, you can achieve a hugely successful and financially rewarding career, while making a difference
• 2 years of sales experience or industry experience
• on a daily basis, BSC's call clients who have recently taken advice from Peninsula, and highlight the F2F additional service to them
• to liaise with the Consultancy & Advisory Service Teams, to ensure that all cases are dealt with promptly ensuring the client always receives the best service
• to contact existing clients and make them aware of other services the company can provide to them in addition to the services they are currently using
• you'll earn a basic salary of £23k and in your first year we see an average earning of £60k to £80k
• what's in it for you as a BrightHR sales trailblazer
• perkbox Discounts
• good business acumen, articulate, able to manage themselves
• ability to learn sales techniques and more detailed knowledge around our services and why it would benefit a business
• as a sales trailblazer, you are responsible for making outbound calls to business owners, introducing Bright's products and features, creating opportunities for the business development team
• the BSC would then be responsible for explaining the nature of the service to the individual client and informing them of how using the H&S Face2Face service would benefit them directly
• as a BrightHR sales trailblazer, you are responsible for making outbound calls to business owners, introducing Bright's products and features, creating opportunities for the business development team

Requirements

• consistent employment history
• B2B Telesales Experience
• peninsula are an award-winning, global business based in Manchester city center
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• pro-active and self-motivated attitude towards working toward targets
• we will be holding an assessment day for Trainee Sales Executives in December, with training starting in January
• we are recruiting for Bright HR, in the heart of Manchester for their Telesales team
• confidence in speaking with clients
• you don't need any experience, just the right attitude and a desire to start a career within the industry
• bright HR are the market leaders in providing SaaS solutions to SME's with HR, Employment Law, Tax and Health & Safety
• fantastic listening skills
• outgoing personality, with strong organisational skills and tenacious nature
• excellent computer skills
• A professional and intelligent approach to work
• B2B experience is advantageous but not essential as full training will be provided
• good business acumen, articulate, able to self-manage
• we are looking to speak with motivated individuals who are career minded and hungry for success within Sales

Earnings for position telesales executive

Current offers for the position:

Responsibility

• portfolio are proud to be representing our client, one of the fastest growing SaaS businesses globally
• portfolio are recruiting a fantastic, brand-new opportunity with our client, an award-wining, HR Software provider based in the heart of Manchester
• the business provides people solutions to over 50,000 clients worldwide
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• with a constant buzz in the office with their daily, weekly and monthly incentives, games and prizes
• to make a minimum of 50 outbound calls to H&S Face2Face business prospects
• which means - the more successful you are, the more you're making a positive impact on the business community
• promote our Employment Law and Health & Safety outsourcing solutions to SME businesses
• to reach a minimum of 2 hours talk-time per day, i.e., actual time spent actively contacting and speaking to prospects
• responsible for managing a team of 60 BSC agents and 4 Salesfloor Managers
• schedule sales opportunities with business owners/Directors to promote Croner services
• schedule sales opportunities with business owners/Directors to promote Peninsula's services
• to achieve £150,000 sales revenue each quarter
• recruiting, training, coaching, and managing a high performing telesales team
• responsible for achieving monthly KPIs input & output metrics
• liaise with the Head of Business Development to ensure a smooth transition of booking appointments resulting in deals
• to ensure that the team are hitting minimum KPI's and conduct monthly 1 to 1's to review performance
• work with your Business Development Manager to generate a quarterly seminar plan to maximise sales opportunities
• you will need to be confident and proactive with speaking to a variety of sales prospects
• actively build, manage, and maintain your pipeline
• developing & managing the CRM system to optimise data and leads
• your new role
• ensure the pipeline is managed daily to promote a dynamic, fast-paced sale journey
• achieve monthly and quarterly sales targets
• responsible for daily, weekly, monthly, and quarterly sales figures and MI
• plan for the week/month ahead based on current issues and analysis of the previous week/month's stats
• self-generate new leads, appointments, and referrals through day-to-day new business activity
• achieving monthly and quarterly appointment setting and revenue targets
• liaise with field sales management and BDMs to plan diaries and appointments effectively
• working as an ally to your peers whilst working collaboratively with dedicated BSCs to ensure high team performance
• accurately build, manage and maintain your sales pipeline
• as a leading technology provider, they are transforming the world of work in terms of HR and health and safety software helping businesses manage their day-to-day, removing administration burden and growing their bottom line
• responsible for all Interviews and hiring and headcount churn
• our Client are a market leading, award-winning, global business based in Manchester city centre. They are entering another significant growth phrase and are looking for talented, money hungry individuals to join them
• create sales reports to monitor performance and quality scores
• achieve quarterly sales targets
• to carry out any other tasks deemed necessary by the Management Team
• to provide daily, weekly, monthly, and quarterly sales figures and MI
• leading from the front to promote high-quality performance and demo bookings via your dedicated BDM
• provide overall support to the Software Sales Executives and Sales function
• unlike other HR software providers, they are unique by offering both a software and service solution, in addition to fast-track tools such as an online marketplace, and AI powered chatbot, that set businesses up for success
• after an incredibly successful year, both in the UK and Canada, our client is looking to enter the next phase of growth with a new Head of Telesales joining the business to drive the on-going success and future growth of the business
• responsible for all Telesales performance management and career pathways
• working within their fun, fast paced sales teams, the successful candidates can expect support from management that is second to none, to support in the pursuit of career progression
• accurately build, manage, and maintain your sales pipeline
• thrive on working in a fast paced, target focussed high energy and high reward culture
• key Requirements
• what You Bring To The Team
• to continuously seek to improve sales performance through monitoring all leads, conversions and sales actively
• clear progression pathway including salary increases
• work with autonomy to structure your day so that performance is optimised
• what you bring to the Team
• by joining this company, you're not only joining a fast-paced, exciting technology leader, but you're also joining a team that is helping businesses achieve their potential
• it's an incredible opportunity, for a Head of Individual, with a breadth of telesales experience to come into an already successful business and mould this role into their own success story whilst contributing to future success of the business
• responsible for yearly telesales targets & KPIs
• thrive to work in a fast-paced, target-focused high energy and high-reward culture
• what you Bring to the Team
• to be an expert in our products and services to ensure a solution lead & consultative approach to sales
• pro-active and self-motivated attitude towards working to targets
• what's in it for you as a sales trailblazer
• the individual in this role will manage and drive the performance of our client's telemarketing function, which currently sits at 60 telesales consultants and 4 team managers
• to optimise all campaigns and data sources with the campaign manager and ensure all campaign conversions are best in class
• you'll have experience in outbound lead generation/telesales using a consultative approach
• to attend & input into company quarterly sales conferences
• be a trusted adviser to ensure a consultative and solution lead approach to product proposals
• outgoing personality, with strong organisational skills and a tenacious nature
• they don't just innovate, they care. And by doing both, you can achieve a hugely successful and financially rewarding career, while making a difference
• uncapped earning potential
• to optimise efficiency and build a best-in-class call centre operation
• daily, weekly, and monthly incentives, games, and prizes
• to review team performance daily and support the team individually and as a whole, with ongoing coaching to improve performance and ensure that targets are achieved
• you'll have the ability to work successfully in a target-based environment
• making outbound dials to prospective clients to introduce Health Assured and to arrange a demonstration of our service with one of our Wellbeing Consultants
• liaise with marketing to drive sales campaign ideas
• A real work hard play hard environment

Requirements

• basic Salary plus bonus
• basic Salary plus uncapped monthly commission
• consistent employment history
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• coaching / development / training experience - preferably in a sales / call centre environment
• 2 years of sales experience or industry experience
• fun Fridays, Free breakfasts and social events
• pro-active and self-motivated attitude towards working toward targets
• with nearly 10 years years of success in the UK, BrightHR has gained a reputation for excellence
• robust training, plus ongoing training and support
• outgoing personality, with strong organisational skills and tenacious nature
• vibrant offices in the heart of Manchester City Centre, close to Victoria Station
• A professional and intelligent approach to work
• robust training with their Super Coaches, plus ongoing training and support
• the platform provides a dashboard that helps businesses manage employee holidays, attendance, leave, shifts and documents
• 25 days' holiday, plus bank holidays
• good business acumen, articulate, able to self-manage
• ambitious with the determination to succeed

Earnings for position telesales

Current offers for the position:

Responsibility

• A Payroll Manager is being urgently recruited on a 12 month FTC basis
• we are looking for a hardworking, motivated, and personable Payroll Manager to join our growing client's large payroll and finance team
• portfolio Payroll are currently recruiting for an Assistant Payroll Manager to join a great team based near Warrington
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• we are partnered with a global Financial Services organisation who are seeking an experienced International Payroll Manager
• A giant global business is actively recruiting for a Global Payroll Manager to join them on a permanent basis
• this is a permanent role & will be fully responsible for the payroll function
• the role is full-time and is offering hybrid working
• this is an important role for the business and will lead the payroll function
• the role is full-time , permanent, and hybrid
• this role will require candidates to be able to start ASAP and commit to the contract duration
• as the Payroll Manager you will oversee the payroll team, ensuring delivery of high-quality person-centred service to every customer
• you will be tasked with managing a monthly payroll of 1200 in partnership with the outsourced payroll bureau
• this will be a 6-month FTC role with a view to go permanent for the right candidate
• this is a part time, permanent role, with a 3 days a week working pattern
• the role will ideally be based in the office full time but the client is also happy to consider hybrid working
• due to organic growth and strong expansion plans, this client is looking to add to their team
• this client boasts a fantastic reputation and a super flexible hybrid & working pattern
• key Objectives
• processing clients' payrolls from start to finish
• they are seeking someone who has strong payroll legislation and would be confident managing a sole role
• the role could also be made permanent although that is not guaranteed
• this client has a superb reputation and a brilliant working culture
• this is an office based role, but there maybe some opportunity for hybrid working
• this is an exciting and challenging role where you will be responsible for a wide range of activities
• payroll Manager to process all weekly payroll information including starters, leavers, amendments
• this role is paying up to £20 per hour and is fully office based
• supervising a team of 2
• hybrid working available
• monthly preparation of payroll, delivering an effective, accurate and timely payroll process using
• transition of new client payroll
• being the go-to person for all things payroll
• provide strategic leadership and direction to the payroll team
• payments and deductions
• processing SMP,SSP, Tax, NI etc
• working closely with the HR team
• administer all benefits, such as pensions, BUPA, death in service, to ensure accurate administration of salary payment of all staff
• working closely with Finance and HR, as well as third party vendors
• working closely with colleagues within the payroll team, with a particular focus on project work and process improvement
• manage and develop two direct reports and a small team of Payroll Clerks
• oversee UAT phase
• sets objectives, prioritises workload for the team and develops and recommends changes in policies, procedures, and methods
• prepare reports  - earnings, taxes, deductions, leave, and non-taxable wages
• overseeing the monthly payroll processing
• processing client payrolls from start to finish using Ernie
• processing a very high volume weekly and fortnightly payroll
• support the Payroll Manager in leading, managing and developing the team
• managing the monthly payroll cycle from start to finish
• processing a monthly and weekly payroll, full start to finish processing
• working alongside the existing Payroll Manager, leading and developing the team
• managing a complex and highly variable monthly payroll
• manage all aspects of the UK payroll for 120 staff
• management of parallel run phase
• day to day management of the payroll
• reconciliations
• overseeing the processing and delivery of high volume, multi-frequency and complex payrolls for multiple clients
• manage the provision and development of an efficient, effective, and pro-active finance team
• process, monitor and check the accuracy of the weekly payroll ensuring that any errors are rectified efficiently
• if you are a hardworking, competent payroller with experience of coaching members of staff then please apply directly for more information
• dealing with complex payroll queries
• taking full ownership for the execution of payroll, pension, HMRC payments and benefit schemes
• managing changes in the payroll process and coordinating payroll delivery on a global scale
• working closely with the Head of Payroll to ensue payroll is processed accurately and on time
• leading on global payroll implementation projects - multiple projects
• support on international expansions & onboarding of new clients
• lead and manage a large payroll team - coaching, mentoring and development
• start to finish processing for a UK payroll of c300 employees
• overseeing a multisited & monthly payroll
• ensure accurate and timely delivery of a payroll of 3,000 across the UK, Europe, North America and New Zealand
• recruit and develop a high performing payroll support team, assigning, overseeing, and reviewing workload
• build, maintain and adjust payroll controls - ensuring compliance and controls to safeguard that key areas of risk are identified
• full start to finish process of c80 employees - monthly and weekly
• overseeing the internal payroll and benefit function
• payroll delivery for a monthly & weekly payroll
• overseeing the processing of a monthly payroll across multiple PAYEs
• full start to finish processing
• managing a Payroll Clerk and helping them with complex queries
• overseeing monthly payroll processing for c2000 employees
• highlighting continuous improvements to the payroll system
• ensure a smooth delivery of a continued key customer base for payroll, pension and expenses
• also overseeing a small monthly payroll
• administering all statutory deductions - including SSP, SMP, SSP, NI, PAYE
• being responsible for the monthly payroll
• submission of all payroll data
• managing a small payroll team on a daily basis
• liaising with the payroll provider ADP to ensure payroll is processed accurately and on time
• to answer employees' payroll
• responsible for payroll accounting including reconciliations, general ledger and journal postings
• hands on role with a payroll that has multiple variables, including commission payments
• working on project deliverables to agreed timescales, agreed budgets and timetables
• reviewing processes and implementing continuous process improvement
• ensuring weekly, monthly payrolls are managed effectively
• lead the team to drive efficient operational processing

Earnings for position payroll manager

Current offers for the position:

Responsibility

• my client based in South East London are looking to recruit a Payroll Administrator on a 6 month temporary basis
• payroll Administrator
• our client is seeking an experienced Clients Payroll Administrator to join their team
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• brightHR is one of the fastest growing SaaS businesses globally
• A well established and successful accountancy practice are looking to add to their team and hire a permanent Payroll Administrator
• A brand-new Senior Payroll Administrator position has been created due to expansion and growth within a vast payroll team
• our client is seeking an experienced Clients Payroll Administrator to join their friendly team in Beaconsfield
• our client is seeking an experienced Clients Payroll Administrator to join their busy team
• portfolio Payroll are currently recruiting on behalf a fantastic global business in the heart of Manchester City Centre
• the role is permanent, full-time , and offers 1 day working from home once training is complete
• duties include
• reporting to senior management, the EMEA Payroll Administrator will be responsible for managing payroll across multiple locations globally
• the role is permanent, full-time , and fully office based
• this is a fantastic chance to become part of a busy team and work with some fantastic clients across the business
• this role is full-time , fully office based, and permanent
• this will be an ongoing temporary role for 3 months whilst they undertake a project
• £20 - £23 per hour paye Plus holiday pay
• this is a great opportunity to work with a fantastic forward thinking business due to internal mobility
• in this role, you will be part of a team of 4 processing their weekly payroll start-to-finish
• in order to be considered for this role you MUST have ESR experience and ideally come from an NHS background
• the role offers hybrid working and is expected to last until the end of the year
• ensure the accurate and timely delivery of multiple client payrolls to agreed deadlines
• as a Payroll administrator, you will be responsible for
• processing end to end monthly payrolls for around 2300 employees
• working in a team to process multiple clients' payrolls in a practice environment
• london | 3 days working from home, 2 days working in the office
• this is an opportunity to work on a multi site basis
• hourly - £13-14 per hour
• inputting data for any of the payrolls when necessary
• managing payroll processes for a portfolio of clients
• processing SMP,SSP, Tax, NI etc
• processing payrolls on a weekly, fortnightly, and monthly basis
• process payroll accurately and in a timely manner, ensuring compliance with relevant regulations and company policies
• accurate processing of client payrolls across weekly, monthly, quarterly pay cycles
• process multiple payrolls and all associated activity in line with monthly timelines
• assisting with setting-up of all new payroll work
• essential experience/skills
• running Audit and validation checks for payroll as well as interfacing of data to General Ledger and Pensions systems
• which means - the more successful you are, the more you're making a positive impact on the business community
• processing payroll from start to finish ensuring accuracy throughout the payroll cycle
• dealing with various payroll queries
• processing SMP, SSP & SPP for clients
• this is a hybrid role
• maintain employee records, including personal information, employment contracts, and benefits data
• setting up PAYE schemes with HMRC
• resolve all payroll queries providing an excellent customer service to employees and managers within agreed SLAs
• processing end to end payroll
• run HR absence reports
• coordinate employee onboarding and offboarding processes, including conducting background checks and verifying employment eligibility
• responsible for managing own portfolio of clients
• previous experience in a payroll position
• monitoring SSP, SMP and other statutory payments and calculations
• at BrightHR, we don't just innovate, we care
• processing of statutory payments and deductions
• reporting into the Team Leader, delivering a professional client-based payroll
• running payroll reports
• dealing with queries via telephone and email
• maintaining and updating client and employee permanent changes
• effectively work across the people services team to ensure payroll activities align to meet deadlines
• to ensure all pensions are paid on-time and BAU is processed in accordance with client SLA's and procedures
• filing
• managing the EMEA payrolls across multiple EMEA countries
• working to a variation of payroll frequencies
• acting as a first point of contact for any queries
• assist with the implementation and administration of HR policies and procedures
• checking of data entry on to the payroll system
• assist the payroll team and work towards payroll deadlines
• working alongside the Payroll Controller and Manager to advise on any escalated queries / problems that occur
• provide a high-quality pension service, processing a high-volume service and start to finish
• if you think you'd be suitable for this role, please get in touch as soon as possible
• weekly payroll in high volumes
• weekly, fortnightly, monthly and annual payroll using Sage
• processing accurate and timely year-end reporting when necessary
• submission of all payroll data
• and by doing both, you can achieve a hugely successful and financially rewarding career, while making a difference
• using payroll planning software's/tools
• iNDPAY
• collate information regarding the current payroll run
• assisting with other ad-hoc duties as required
• lily Gibbons
• A point of contact for the other people services teams in case of questions and upskilling
• administration of new starters and leavers
• reporting directly to Payroll Supervisor, you will be responsible for the timely and accurate processing of weekly payroll
• assist the Payroll manager with marketing for the payroll department
• dealing with complex payroll and pension queries
• portfolio Payroll are honoured to be working alongside a well-established recruitment company in Manchester that are looking for a Senior Payroll Administrator to join their friendly and sociable team to help process their weekly payroll start-to-finish
• due to business growth our client is looking for a new member of staff for their large payroll team. If you enjoy working in a fast-paced environment and have strong customer service skills, then we could have a great opportunity for you
• my client is a client payroll accountants in Irlam looking for a Senior Payroll Administrator managing a portfolio of clients. Our client is looking for a Senior Payroll Administrator with several years experience to join them on a permanent basis
• 1 - 200 staff per client

Requirements

• proven experience as an HR or payroll administrator

Earnings for position payroll administrator

Current offers for the position:

Responsibility

• job Overview
• set SEO strategy with objective to increase leads from Marketing websites and Product platforms which are ranking in Google, Bing
• set PPC strategy with a view of increasing book a demo leads
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• set Paid Social strategy primarily across Facebook, Instagram, LinkedIn
• ensure the necessary technical support is in place to deliver robust, timely and agile change as and when required
• formulation of high performing search strategies
• leverage AI and in-house Copywriter to implement content seeding strategy
• optimization of PPC activity in Google and Bing
• track and report against success - business success as the primary KPI , platform metrics the secondary KPI
• elicit, elaborate, and maintain vision, drivers, and CSF's
• the role requires high levels of professional standards whilst working in a telephone environment, adhering to KPIs and SLAs
• leverage Tech team and Website CMS to improve platforms SEO health score
• set up of landing pages
• set Organic Social strategy and work alongside SEO Manager, Product team and Events team to build following across channels
• launch and optimize various PPC campaigns
• identify stakeholders, their role and engage them to determine requirements
• manage the planning and everyday management of multiple PPC accounts across the Google and Microsoft networks
• write conversion copy for email marketing, automation, landing pages, PPC ads, display, and conversion rate optimisation experiments
• meet personal and departmental KPI's
• oversee accounts on search platforms such as Google AdWords, Bing & other search partners
• track and report success
• learn Marketo and Zoom Info basics
• build maintain and communicate a release strategy that maximises opportunities for incremental delivery
• support clients with legally compliant advice and a personal touch
• to provide telephone/e-mail advice to clients regarding Fire related concerns
• receiving a variety of calls from clients with HR issues or queries, which can include absence management, grievances, disciplinaries etc
• write digital content, monthly newsletters, video and audio scripts, and general marketing collateral
• keyword selection and audience targeting
• oversee Marketing website and manage CMS
• to attend training and regularly update the team on relevant changes to legislation and guidance
• bring together all paid channels, including paid social media and trials in programmatic advertising to deliver additional benefit to Group companies
• develop the Group's tone of voice recommendations and manage constructive feedback from senior colleagues and stakeholders
• portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network, with an unrivalled track record of incredibly strong year on year growth of its subscription model business, our client supports over 80,000 organisations and 15 million lives across the UK & Ireland., in their search to add an Overnight Counselling Manager to their team
• put the client first by responding within contractual SLA's
• providing clients with supporting information/documentation to assist them in implementing the advice/ solutions provided
• day To Day Responsibilities
• collaborate with Tech team for build out of function across Marketing websites
• monitor budget and adjust bids to gain better ROI
• express requirements to ensure the value is clear, can be estimated and tested
• our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members
• guide clients with all employment law/HR enquiries received
• using your expert HR and employment law knowledge to develop a clear answer for the client
• continual optimisation through testing to increase account performance
• be meticulous and create work to a high standard
• track KPIs to assess performance and pinpoint issues
• overall responsibility for the overnight running of the EAP department and responsibility for daily efficiencies of the night team
• report back to stakeholders across key KPI's
• to handle complaints and super duper service issues relating to advisors and senior advisors
• producing and presenting reports on PPC activity to internal stakeholders
• write copy that stands out in a market saturated with similar messages
• to review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case
• to provide daily, weekly, monthly reports to the Head of Counselling as required
• production and analysis of PPC reports
• this role is an exciting opportunity to support and coach a small team of 15 - 17 frontline overnight counsellors within a fast-paced environment
• branch out into other channels - Affiliate Marketing and retargeting
• take ownership and responsibility of cases to resolution
• to be familiar with BAFE standards and manage the BAFE system operating for clients within the Peninsula Group
• ensure that all requests for advice are dealt with within the relevant service level agreement
• working effectively with the other members of the PPC and wider digital team to maintain effective results from all accounts
• use technical content and expertise from within the Group as well as performing deep research
• write attractive and concise copy for adverts and choose relevant and engaging imagery to support
• monitor, mentor and ensure counsellors are working in line with clinical governance and the daily goals set out within internal policies
• to specialise in Fire and have relevant practitioner experience
• monitor competitor activity, customer behaviour and the latest trends to improve the performance of your writing and content
• building rapport and relationships with clients on each interaction
• develop new campaigns across multiple channels
• to advise client's needs relating to Fire. Assist with QA and validations for a team of Fire Risk Assessors and Validators under the BAFE standard
• you will work alongside the EAP management team in coaching your team to provide in the moment therapeutic support, championing in house interventions, whilst providing assistance and information on a wide range of counselling subjects
• support growth of YouTube, a channel which has been largely ignored by Croner-i. Work alongside Videographer team to generate and adapt content
• record your advice accurately against the appropriate cases on the relevant databases
• to liaise with external Enforcement, and other, Agencies on behalf of clients, when approved and requested by Senior Management
• to support all clients with quality advice in a productive manner to provide an efficient solution based advice, either through email or call depending on client preference. This will be predominately call advice
• coaching and mentoring PPC team members to improve the standard of their work
• ensure all copy is delivered to brief, on time, and to the required quality standards
• strategic planning across all PPC accounts managed within the team with a priority focus on increases in growth in lead generation and improvements in cost efficiencies
• you will monitor and manage daily goals, service level agreements and quality scoring, ensuring that all are working consistently and in line with organisational expectations
• maintain partnerships with PPC ad platforms and vendors
• to amend, following a client request, Fire Safety management systems and risk assessments
• monitoring bid management of campaigns across all PPC networks to identify trends, opportunities and areas of concern
• take responsibility by ensuring all calls are being handled effectively and efficiently with no unnecessary delays

Requirements

• coordinate, identify and prioritise solutions required effectively and efficiently
• understand complex legacy application estates
• proven experience as a PPC Manager
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• possess a strong approach to assessing and managing risk
• experience in data analysis and reporting
• able to communicate a complicated problem succinctly accurately and coherently to a team with different skill sets
• knowledge of SEO and digital marketing concepts
• able to negotiate and compromise solutions and find the balance between best practice, expediency, and longer-term maintenance costs
• specialism in multiple platforms
• working knowledge of analytics tools
• proficient in MS Office

Earnings for position manager

Current offers for the position: