POOLE ALCOCK LLP

Responsibility

• nature & Scope
• to provide support to fee earner to enable them to deal with clients efficiently and effectively
• delivers a high level of customer service to clients
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• projects a professional image to visitors and telephone callers at all times by greeting, welcoming and directing them appropriately
• works collaboratively with colleagues to facilitate the smooth running of the office
• key Competencies
• customer service focus
• ability to produce work with accuracy
• professional personal presentation
• information management
• organisational skills
• attention to detail
• to deal with enquiries effectively in the absence of the fee earner
• to greet visitors efficiently, and in a positive, professional and friendly manner
• preparing meeting rooms for your fee earner prior to them seeing visitors
• to use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations
• \* To deal with enquiries effectively in the absence of the fee earner
• \* To greet visitors efficiently, and in a positive, professional and friendly manner
• \* To use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations
• to backfill other administrative functions within the office as required – for example providing cover for reception
• to monitor visitor access and maintain security awareness, following appropriate policies and procedures
• to backfill other administrative functions within the office as required- for example providing cover for reception
• \* Preparing meeting rooms for your fee earner prior to them seeing visitors
• \* To backfill other administrative functions within the office as required – for example providing cover for reception
• reliable
• handling inbound telephone calls

Trade

• administrative Assistance
• Administrative Assistance

Earnings for position legal secretary

Responsibility

• nature & Scope
• this role reports directly to the Head of the Private Client Department
• key Competencies
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• customer service focus
• information management
• A fantastic opportunity has arisen to join Poole Alcock as a Paralegal in our Private Client team. The successful candidate will play a key role in the delivery of customer service in line with the firm’s ‘Committed to Excellence’ promise
• organised with good time management
• attention to detail and accuracy
• this role is to develop an understanding of private client work and to support the private client fee earners in their roles to ensure delivery of excellent client service and case progression through a variety of support based and administrative duties
• skilled in the use of IT
• to take messages where necessary and direct these to an appropriate member of staff in a timely manner
• \* To take messages where necessary and direct these to an appropriate member of staff in a timely manner
• ability to follow instructions
• to provide cover for colleagues where appropriate
• \* To provide cover for colleagues where appropriate
• self-motivation
• to pass on messages to clients and third parties where appropriate
• to provide general administrative support to colleagues where needed
• \* To pass on messages to clients and third parties where appropriate
• \* To provide general administrative support to colleagues where needed
• to use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations
• \* To use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations
• this role is to develop an understanding of private family work and to support the family fee earners in their roles to ensure delivery of excellent client service and case progression through a variety of support based and administrative duties
• to answer inbound telephone calls, assisting the caller and promptly directing them to another member of the team if appropriate
• \* To answer inbound telephone calls, assisting the caller and promptly directing them to another member of the team if appropriate
• good use of initiative

Earnings for position paralegal

Responsibility

• nature & Scope
• A fantastic opportunity has arisen for a Secretary in our Litigation department based at our Nantwich office
• A fantastic opportunity has arisen for a Secretary in our Crime Department based at our Crewe office
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• to provide support to fee earner to enable them to deal with clients efficiently and effectively
• delivers high level of customer service to clients
• projects a professional image to visitors and telephone callers at all times by greeting, welcoming and directing them appropriately
• deliver high levels of customer service to clients
• provides support to fee earner to enable them to deal with clients efficiently and effectively
• works collaboratively with colleagues to facilitate the smooth running of the office
• project a professional image to visitors and telephone callers at all time by greeting, welcoming and directing them appropriately
• this role reports to the Head of Department
• to work collaboratively with colleagues to facilitate the smooth running of the department
• projects a professional image to visitors and telephone callers at all times by greeting, welcoming, and directing them appropriately
• key Competencies
• this role reports to Sarah-Jane Dunhill, Head of Department
• customer Service Focus
• this is a fantastic opportunity to join a fast growing and ambitious firm and to play a key role in the delivery of customer service in line with the firm’s ‘Committed to Excellence’ promise
• ability to produce work with accuracy
• customer Service focus
• key Accountabilities
• professional personal presentation
• administration / Secretarial work
• information management
• to provide general administrative support to colleagues where directed by line manager
• organised
• to prepare correspondence and documents as directed by line manager by audio typing and copy work
• to organise post and ensure this is signed by line manager and ready to be dispatched at the end of each day
• to greet visitors efficiently and in a positive, professional and friendly manner
• to use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations
• to handle information in a manner consistent with the firm’s policies relating to data protection and information security
• attention to detail
• to tidy meeting rooms after your fee earner has finished using it
• to backfill other administrative functions within the office as required – for example providing cover for reception
• greeting visitors

Responsibility

• poole Alcock are seeking a Commercial & Agriculture Property Lawyer
• agriculture experience is not necessary as full training will be given but experience of commercial property is essential
• if you wish to apply please arrange to forward your application to Diane Powell, HR Manager at [email protected]
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• nature & Scope
• the role is to develop and handle a full case load of company and agricultural property files for clients
• you will be responsible for the performance and effectiveness of any staff reporting to you
• poole Alcock are seeking a Commercial & Agriculture Property Lawyer. Agriculture experience is not necessary as full training will be given but experience of commercial property is essential
• ensure that both the team and personal targets are delivered
• ensure that both the team and personal targets are delivered This role reports to the Head of Agricultural Services
• this role reports to the Head of Agricultural Services
• this is a fantastic opportunity to join a fast growing and ambitious firm and to play a key role in the delivery of excellent customer service in line with the firm’s ‘Committed to Excellence’ promise
• key Accountabilities
• if you wish to apply please arrange to forward your application to Diane Powell, HR Manager at [email protected] by 12 Noon on Thursday 6 April 2023
• deliver effective supervision to any staff reporting in to you. Complete file reviews, on schedule, for any fee earners requested
• ensure personal and team compliance with professional conduct rules and internal policies and procedures
• to ensure personal and team targets are met ad provide excellent customer service and at all times comply with the firm’s procedures as well as meeting professional standards
• ensure the integrity of data for contacts, clients and matters which your team work on
• manage financial aspects of client work effectively and work within parameters communicated in relation to write offs

Requirements

• PQE: 2 years

Responsibility

• we have a fantastic opportunity for a full-time receptionist to join our team, providing excellent client care at our Crewe office
• nature & Scope
• the role will be full-time, core hours are 9am-5.15pm
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• this role reports to Marsha Pearson, Partner
• this role reports to Marsha Pearson
• key Competencies
• to greet visitors efficiently, and in a positive, professional and friendly manner
• customer service focus
• to project a positive and professional image to visitors to the office, including personal presentation
• professional personal presentation
• to make visitors feel welcome
• we have a fantastic opportunity for a full time receptionist to join our team, providing excellent client care at our Northwich office
• information management
• handing inbound telephone calls
• organised
• to ensure that calls are answered promptly and professionally
• to project a professional image to visitors and telephone callers ensuring excellent customer experience in line with the firm’s Committed to Excellence promise. The successful candidate must at all times be welcoming
• to project a professional image to visitors and telephone callers ensuring excellent customer experience in line with the firm’s Committed to Excellence Promise. The successful candidate must at all times be welcoming
• attention to detail
• to answer inbound telephone calls and promptly direct them to the appropriate member of staff
• reliability
• the ideal candidate will be required to carry out the following
• to co-ordinate a high volume of calls during peak periods, prioritising work and situations
• to provide general administrative support to colleagues where needed
• to clear meeting rooms after meetings
• to pass on messages to visitors and callers where asked to do so
• self-motivation
• to pass messages to visitors and callers where asked to do so
• to provide accurate information to visitors and callers when assisting with queries
• to ensure that meeting rooms are tidy and safe prior to meetings
• to ensure that the reception environment is welcoming and professional at all times
• to monitor and maintain reception area equipment
• to maintain the electronic meeting room diaries
• to ensure that the reception area and entrance is safe and clean and to eliminate potential slip and trip hazards
• to receive and store stationery and janitorial deliveries
• ability to work unsupervised
• to monitor visitor access and maintain security awareness, following appropriate policies and procedures
• reception area management
• greeting visitors
• to manage the daily collection and delivery of post and DX
• to take messages where necessary and direct these to an appropriate member of staff in a timely manner
• to report any potential safety hazards within the reception and entrance area to line manager