Earnings on positions in PEARSON & PEARSON
PEARSON & PEARSON is looking for employees for positions:
- according to account strategy, engage with lecturers, Module Leaders, Course Directors and Heads of Departments
- make hand sanitizer available in the waiting area and prior to entering the testing room
- increase our cleaning and disinfecting regimens in between all testing appointments
- provide tissues to candidates upon arrival and permit candidates to wear a mask or disposable gloves if they choose
- remind candidates to wash their hands or utilize hand sanitizer upon arrival at the test centre
- your Responsibilities
- welcome, greet, and check-in customers/test-taking candidates
- comply with all exam testing security and procedures and follow company policies using careful judgment
- verify customer/candidate personal identification documents and explain the exam testing process/rules
- proctor / invigilate candidates while they are completing their exam/test
- troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre
- some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations after each candidate has finished their exam/test
- our Successful Applicant
- welcome, greet and check-in customers/test-taking candidates
- comply with all exams testing security and procedures and follow company policies using careful judgment
- comply with all exam testing security and procedures and follow company policies using careful judgment
- verify customer/candidate personal identification documents and explain the exam testing process/rules
- proctor / invigilate candidates while they are completing their exam/test
- troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Centre
- troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre
- some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary
- act as Line manager for all test centre staff regarding employee relations, training & development, absence management and performance management
- support the Regional Manager in recruitment issues and conduct staff interviews as required
- carry out 1-2-1 meetings, Performance Reviews and Development Reviews with staff as required
- maintain and update local site administration and documentation
- provide a high level of customer service in the test centres at all times
- ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to
- ensure candidate needs are met with understanding and respect
- ensure personal responsibility for understanding and delivery of testing following updates and changes to client requirements / testing, as they occur
- experience in a customer facing role
- experience in a testing environment
- experience of co-ordinating and administering activities of a team
- strong administration and reporting skills
- able to function as a representative and professional contact point for internal and external stakeholders
- exceptional customer service skills
- strong communication skills both written and verbal, in both technical and functional areas
- able to work independently as well as part of a team