PC POWER INTERNATIONAL Salary
Birchington-on-Sea
TIN: 05829359
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Earnings on positions in PC POWER INTERNATIONAL
PC POWER INTERNATIONAL is looking for employees for positions:
it support engineer
Working hours
- full-time | Permanent
Responsibility
- interpret customer requirements and provide advice andsupport on potential solutions to resolve IT-related issues as they arise
- provide technical troubleshooting support for Desktops, laptops, iMacs, Printers, scanners, and basic networking such as Access points
- provide technical troubleshooting for windows 7-11, office 365, and other software packages
- facilitate teamwork by documentation and sharing of work practices
- escalating Helpdesk support tickets to the 2nd Line team and working directly with the clients
- installation and configuration of hardware and software for clients remotely and on sites
- traveling to sites for support and surveys
- excellent verbal and written communication skills will be paramount
Requirements
- previous experience in a 1st line IT support role or related
- excellent communication skills
- take pride in providing a high level of customer service
- knowledge of Microsoft Operating Systems and Office packages
- possess basic network infrastructure knowledge such as Wi-Fi networks
- ability to schedule own workload prioritizing to meet deadlines
- IT support: 2 years
- capable of working on own initiative, with a proactive and organized approach