producing ad hoc SLA and customer service reports for the Sales Team and customers
assisting with daily, weekly and monthly reports for the Sales Team and customers
arranging and reporting on third-party collections
customer service advisor
Requirements
communication
complaints
customer Service
customer Support
telephony
email
administration
excel
Responsibility
ensure quality of customer services is exceptional
build up relationships with our clients and their customers
ensure all SLAs are met
deal with high volumes of public emails and phone calls
track and trace pick-up and deliveries via phone, e-mail, or other necessary means
ensure that customers and public are updated at least every 24 hours or as and when necessary
handle and resolve client, customer, or public complaints
act on behalf of our customers as a first point of contact for all tracking/parcel queries from their customers or members of the public
account manager
Requirements
account Manager
account Management
contract Management
customer Retention
customer Service
customer Support
reporting
sales
Responsibility
ensure contractually agreed service standards are provided to individual customers and where necessary, liaise with the operations and other functional areas to ensure any issues are resolved in a timely manner to the customer's satisfaction
any ad hoc task the company or a manager may dictate
serve as key point of contact for all assigned accounts
warehouse supervisor
Requirements
communication
compliance
leadership
performance Management
process Management
supervisor
training
warehouse
Responsibility
any other task that the company, Whistl, or a manager or supervisor may require
ensuring staff have the correct workwear and other tools required for their duties
acting on and responding to customer e-mails and other communications
business development manager
Requirements
analytical
ability to understand and articulate customer needs and requirements
effective verbal and written communication skills, including ability to adapt communication style, amount, and format based upon the audience
ability to influence at management levels
ability to conduct face-to-face presentations with prospective customers
understand your customer needs and requirements, articulating this through effective verbal and written communications. Adapting your style for your audience
ability to prioritise and coordinate multiple work requirements to meet deadlines
influence - Use your experience to influence at senior levels via face-to-face presentations, virtual meetings, and telephone calls
e-commerce manager
Requirements
account Management
communication
contract Management
customer Retention
customer Service
customer Support
negotiation
reporting
Responsibility
managing the Mintsoft warehouse system. Ensuring staff are trained to a good level, setting up new warehouse and customer accounts, and creating user guides and keeping them up to date
transport planner
Requirements
admin
analysis
compliance
customer Service
legislation
reporting
planning
administration
Responsibility
co-ordinating all on and off-site collections between ops/sales/carrier and the customer
keeping accurate records of costs, trailer fills, and schedules
being proactive to find the best solution for a given customer
working with the ops and sales teams to plan for peak periods
debriefing the Nottingham distribution team
arranging new collections and injection slots for new and existing customers
managing changes to schedules including customer comms
managing late and failed customer collections by carriers