OYSTER RECRUITMENT

Responsibility

• you will be selling the venue facilities and services, responding to all incoming enquiries and proactively securing contracted business
• you’ll meet with clients to run through details of forthcoming wedding, events, future requirements and present the hotel facilities and services
• to accurately coordinate all booking details from the initial enquiry to the point of delivery
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• you will be responsible for coordinating events, conferencing, meetings & banqueting from initial enquiry to delivery
• convert leads into bookings and maximising revenue and profitability from opportunities around events
• to oversee all meeting, conferences and events from contract stage and throughout the planning process
• ensure that event details are accurately recorded including dates, resources, financial, logistical requests, customer contacts details and quotes on operational systems
• ensure all contracts, deposits and event details are handled efficiently
• provide technical information about their offer to customers and advising on layout and services
• meet with clients to obtain details of forthcoming events and document client’s final details and requests
• we have a one off opportunity for a Weddings Events Coordinator to join a prestigious venue set in stunning acres of land who offer a generous salary, bonus structure and benefits
• an award winning venue offering high quality meeting spaces, accommodation and world leading leisure facilities is recruiting for a passionate Sales & Events Coordinator to join their growing and friendly team
• produce written quotations and contracts
• to present the venues facilities and services, by conducting a venue tour
• you’ll be responsible for handling the wedding and special events enquiries and the main point of contact throughout the booking and planning process
• we have an exceptional opportunity for a Events Sales Coordinator who will work alongside the event & sales team and will be focused on achieving their large range of events
• arrange catering and refreshments from the nominated supplier
• to liaise with relevant departments ensuring all information is communicated effectively
• looking to join an iconic and award winning venue based in Birmingham who offer an excellent salary and fantastic benefits?
• liaise with contractors, security and cleaners to ensure third parties are fully briefed on requirements
• you will also be preparing accurate and professional quotations/proposals, contracts to send to clients, conduct onsite customer show rounds and pre-event meetings with clients
• you will also develop and build relationships as well as delivering events with new and existing customers whilst determining the most cost effective packages for event organisers
• to oversee supervision of events activity when required
• upsell from contract stage to enhance the clients event and maximising sales
• prepare spaces across the venue portfolio ahead of events and bookings when required
• to follow up after the event to receive feedback, build relationship and to book next event
• to source equipment and liaise with third party suppliers where necessary
• the able to handle proactively, all guest feedback, positive and negative
• to liaise with the organiser/client in the planning of their activity
• to ensure all opportunities to generate revenue for the hotel are maximised and there is a strong channel of communication between sales

Requirements

• customer Service
• events
• hospitality
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• sales
• conversation
• recent experience in weddings, events and banqueting management/coordination
• experience in a similar role
• recent experience in events, conference, banqueting and live event management/coordination
• recent experience in ideally events, conference and banqueting and live event management/coordination
• 1 years’ experience in the same or similar role
• excellent organisational skills and the ability to prioritise tasks
• relevant sales, enquiry handling and event management training
• demonstrable experience of planning and supervising activities and managing customer expectations
• the ability to perform well under pressure
• excellent communication skills, both verbal and written
• experience of planning complex projects that support engagement, experiences and events
• the ability to perform well under pressure and remain calm
• the ability to multitask and prioritise your own workload
• event Management: 1 year
• great interpersonal skills with the ability to build and maintain strong relationships
• retail sales: 1 year
• excellent customer service skills
• to multitask and prioritise your own workload
• customer service: 1 year
• excellent communication skills both written, verbally and in person
• good commercial awareness and a desire to get results
• strong problem-solving skills and the ability to think on their feet when unexpected events occur
• ability to be supportive and motivate others
• customer service focused with a commitment to delivering the highest standards
• an inherent passion for always delivering fabulous customer service

Benefits

• company car

Earnings for position events coordinator

Responsibility

• helps to determine Reward issues and required deliverables across the EMEA, supporting Senior Manager in the creation and delivery of solutions
• train and support technical Casual Technicians, Event Managers and Apprentices in technical sets ups and deliveries
• to be a direct point of contact for event clients for any technically aspect or any event
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• being the expert on web and call lead performance marketing; maintaining in-depth understanding of products, services and technology
• monitoring the effectiveness of existing compensation policies and procedures and recommending plan revisions to compete with market trends
• to research and develop new technologies and procedures for a more efficient and current delivery of events
• ensuring that rewards programs meet employee needs, comply with legal requirements, and are cost effective
• to provide excellent customer service to customers and visitors
• proactively identify growth opportunities for customers and improve their awareness of the product features or integrations available
• liaising with HRIS team to support the ongoing development and transformation of compensation technology approach
• to provide efficient and effective supervision of all technical operations
• validate customers' desired business outcomes by providing daily platform support, strategic platform set up recommendations and value assessments
• to supervise and ensure the safe and efficient set up and running of events
• leverage internal tools to monitor customer health while allocating resources to ensure potential is realized and risk is mitigated
• provide support and services while troubleshooting and escalating on behalf of customers to ensure a high satisfaction rating
• to ensure the safety, comfort and wellbeing of customers and staff at all times
• to maintain standards of quality in all areas of work
• using best practices and knowledge of internal or external business issues, to present reward best practice ideas to combat internal reward issues
• to ensure excellent communication between departments and teams
• manage a portfolio of accounts in various life cycle stages and allocate appropriate resources to ensure value is being delivered to the customer base
• implement a strategy plan for a key commodity that delivers against the core goals of the business
• you will be the point of call for any queries, setups, issues or required training for clients and you will share your knowledge and provide advice and consultation when necessary

Requirements

• client Development
• advanced Excel
• contract Management
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• customer Service
• customer Success
• corporate Benefits
• procurement
• hospitality
• google Apps
• strategy
• manual Handling
• onboarding
• procurement Contracts
• technical Services
• setups
• subcontracts
• skills, knowledge, experience required, canon competencies
• experience in a similar role within reward function
• experience required in either digital, agency or customer success management in fast paced environments
• excellent client management skills with ability to juggle multiple projects with minimal supervision
• experience of delivering executive bonus calculations and executive salary reviews internationally
• experience of designing bonus structures
• proficient knowledge of CRM and Google Apps
• experience of designing reward programs aligned to talent needs
• experience working in an international environment; experience with works council environments an advantage
• degree within Human Resources /Business Management or equivalent work experience Personal Specification e.g
• experience working with Willis Towers Watson job evaluation system and compensation benchmarking system
• advanced Excel User
• have a good understanding of Hybrid and Virtual conferencing equipment and platforms
• highly numerate
• have experience of developing and managing live events
• high attention to detail
• have experience of managing external contractors and clients
• self-motivated and driven
• have experience of managing budgets and resources
• have experience of developing departmental strategies and policies
• strong communication skills and organisational skills
• have up to date health and safety experience as it relates to live events
• have led a lighting, sound, or AV team either as HoD or deputy within a unique events venue, theatre, TV or Conferencing producing or Hire Company
• do you have excellent client management skills with the ability to juggle multiple projects with minimal supervision?
• strong financial acumen
• the ability to fault-find damaged stock, identify and execute solutions for equipment used within the department

Earnings for position manager

Responsibility

• undertake maintenance, repair, service and commissioning to Air Conditioning equipment
• preventative and scheduled maintenance of relevant plant and associated equipment
• imaging PC's to required Windows 10 OS using imaging keys
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• perform electrical and mechanical repair/service across numerous control platforms
• to complete all service report sheets daily and send to head office
• perform preventative maintenance and commissioning
• communicate changes to work program
• responsible for reviewing trouble ticket queues, documenting support and diagnostic activities, escalating problems as required
• complete the Engineers’ Job sheets
• organise works on site
• the ability to work in cross regional team of other Field service technicians
• advise any potential new business in Service or Sales through the appropriate channel
• ensure equipment is maintained and calibrated as required
• travel to other UK sites when required- Driver's license required
• availability for out of hours rota
• perform Windows based computer and mobile device support in a networked office environment within an office and support remotely to users working from home
• supporting or performing MS Office and Outlook configuration and troubleshooting Office 365, MS Teams software installation and configuration; new user set up; printer and network file share configuration and troubleshooting; peripheral installation, configuration, and troubleshooting; and computer/user moves, adds, and changes

Requirements

• experience of controls in Chillers, Heat Pumps and HVAC Equipment
• be familiar with customer service/care & satisfaction
• good knowledge of Controls protocols like BACnet, Modbus and LON
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• good communication, paperwork, and attitude
• experience of working with chillers and /or heat pumps - advantageous
• knowledge of Air-conditioning service industry
• air-conditioning service industry background
• strong communication skills both oral and written
• experience with Packaged Chiller Water Units
• flexibility and pragmatism in respect of the demands of the role and travel within the UK upon requirement
• gas safe would be an advantage
• strong electrical/Technical knowledge & problem solving
• able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications to diagnose & repair units
• electrical Engineering: 1 year

Benefits

• company car

Earnings for position service technician

Responsibility

• there is plenty of progression available for the right career driven individual within the business
• our global client has an exciting opportunity to join a successful Sales/Engineering team, managing relationships with internal and external stakeholders
• compile Customer quotations for Repairs
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• the role is 100% customer focused offering advanced and exceptional service levels and technical support
• generate revenue opportunities
• set leads on CRM
• receive Order / Raise Job / Order parts
• you will need to manage the data on the CRM, receive orders and inform customers on the status of their orders
• inform customer on Order status
• alternatively, our client would also consider a graduate with a mechanical engineering degree for this role who would be excited to be trained up in the position
• service desk support
• provide Key account reports
• full training on the products will be given
• technical support to external customers
• support to technicians where required
• you will be the first point of contact answering incoming calls, passing information to engineers’, compiling customer quotations for repairs, providing technical specifications for products, providing product advice, and generating revenue opportunities and forecasts on projected sales
• you will offer Sales/Service desk support and then manage the workflow through the business, compliance, and on time delivery to the highest standard
• are you an experienced Sales Support Advisor or Account Manager with a technical mind, who thrives on the challenge of helping internal stakeholders such as engineer’s and external customers to answer questions, resolve problems, manage orders, and raise quotes to increase sales?
• the successful candidate will ideally have proven ability in sales and customer service to a minimum of 2 - 3 years, strong computer skills and some previous experience in a technical environment is desirable

Requirements

• orders
• account Manager
• quotations
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• order Processing
• sales
• sales Administration
• technical Sales
• technical Support

Earnings for position internal sales

Responsibility

• the Customer Service Co-ordinator will be responsible for coordinating service technician engineers’ schedules to repair, service or install products
• you will be the key point of contact between the technicians and customers
• you will develop and maintain customer relationships and maximise business opportunities
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• dealing with customer enquiries
• schedule technicians service calls and visits on planned and unplanned jobs
• processing and entry of Global Export orders, liaising and tracking orders for collection / forecast and coordinating export paperwork and documentation
• maintain Customer relationships
• step up to support the team in the absence of the Manager
• coordinate the relevant shipping paperwork, liaising with customers and shippers to ensure a smooth order process
• handling incoming calls
• manage the scheduling of complex service projects from order entry to invoice
• support and coordinate product registrations of all export, customs, and health certificate documents
• effectively logging Service and Hire calls
• handle incoming technical enquiries from customers, engineer’s and suppliers
• work with Area Managers to mitigate the risk and to minimize potential losses
• managing Technicians diary
• liaise with technicians, customers, and supplier enquiries to manage their expectations and that their requirements are met
• assist and coordinate the setup of new Global Export customers
• our client a successful global business has an exciting Permanent opportunity to join a successful team in customer service coordination based in their Totton office
• allocating and planning PPM, remedial, Hire and commissioning visits
• our client is looking for a permanent Senior Service Scheduler / Service Co-ordinator to join their team to carry out the day-to-day service coordination and look after the team whilst the manager is not around
• reviewing reports from technicians
• our client based in Bournemouth is looking for an Export Customer Service Coordinator to join their extremely busy team to support their sales and marketing departments
• preparation of monthly/quarterly reports, statistics, and forecasting process
• you will be the main point of contact for customers and will process orders, working closely with warehouses to ensure timely dispatch of deliveries and collections to customers
• raising purchase orders for Technicians
• process orders and order parts from the factory or suppliers
• coordinate credit and debit notes
• the role involves dealing with a high volume of orders and enquiries from technicians, customers, and suppliers so it is essential that you have technical knowledge within the HVAC, mechanical or engineering sectors
• the role involves dealing with a high volume of orders so you will need to be highly organised with analytical skills and attention to detail to coordinate multiple priorities simultaneously
• sending customers reports
• maintain and update records, spreadsheets and internal databases
• coordinate the maintenance of customer terms and customer pricing with Finance
• you must be extremely organised and can manage your own workload but that of the engineers and technicians in a fast-paced environment
• you will need to be highly organised with the ability to coordinate multiple priorities simultaneously and have experience working in a high volume, busy environment and have a background in scheduling engineers
• you will need to have a strong understanding of logistics from factory to customer, ideally with experience in FMCG and have a result focused mind-set and the ability to find solutions
• invoicing
• forward plan and scheduling maintenance contracts to become familiar with specific customer requirements and maintain existing/new relationships
• developing, maintaining, and servicing strong relationships and partnerships with key distributors, warehouses, and internal stakeholders
• liaise with Regional Service Manager on daily basis
• any additional responsibilities as required
• are you an experienced Customer Service Coordinator/Service Coordinator/Service Scheduler who thrives on the challenge of a fast-paced environment, problem solving and managing schedules for field engineers to deliver the best possible customer service to your clients?
• are you an experienced Senior Service Scheduler or Service Coordinator with a background in HVAC, Mechanical or Engineering sectors who has either managed a team or has stepped up to look after the team whilst the manager is out of office? Do you thrive on the challenge of a fast-paced environment, problem solving and managing schedules for field engineers to deliver the best possible customer service?
• are you an experienced Customer Service Coordinator with a background in Global Exports and Supply Chain? Do you thrive on the challenge of a fast-paced environment, problem solving and managing key distributors to deliver the best possible customer service to grow and develop existing and new accounts?