OTIS

Responsibility

• work in partnership with internal stake holders, including sales teams, providing leads around new business, specifically focusing on repairs
• work in partnership with key customer and clients, breaking down technical jargon around escalator issues. Then acting swiftly to reduce downtime

Benefits

• company car

Earnings for position service delivery manager

Responsibility

• hard-working and loyal, promoting and working to the required Otis Health and Safety standards at all times

Benefits

• holiday vouchers

Earnings for position senior engineer

Responsibility

• managing all aspects of projects, working closely with the project team to mitigate any risk
• customer satisfaction, engineering support and improved profitability
• defining project objectives, forecasting, undertaking effective day to day management of the project and ensuring that the project runs to time and budget by taking P&L responsibility whilst also delivering operational performance excellence
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• continually strive to provide cost effective project delivery whilst meeting all contractual requirements
• be the customer’s focal point for all correspondence, and the Otis representative at all mid and high-level meetings

Requirements

• you will have relevant Project Management qualifications
• experience in managing multiple projects concurrently
• you will be highly organised, IT literate and able to thrive in a large complex demanding organisation
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• you will have a strong and demonstrable background in Project Management, ideally within the Lift Industry or similar allied trade
• you will have a strong and demonstrable background in Project Management within the construction & engineering sector, ideally within the Lift Industry
• A highly effective, confident communicator, who can be assertive when required and who also understands the importance of meeting deadlines whilst ensuring effective customer service
• you will be commercially astute with the ability to maximise profitable revenue and be able to deliver results in a customer facing capacity where long term relationship building is key
• you will be commercially astute with the ability to maximise profitable revenue and be able to deliver results in a customer facing capacity where long-term relationship building is key
• CSCS card, SSSTS or SMSTS is desirable
• strong Stakeholder management and relationship building skills

Benefits

• mobile phone
• laptop

Responsibility

• acting as the primary interface between our internal and external customers
• dispatching emergency break down calls
• ordering parts, providing quotes and ensuring that delivery commitments to our National Accounts are being met
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• ensuring all customer queries are dealt with promptly and efficiently
• ensuring all customer and engineer queries are dealt with promptly and efficiently
• assigning emergency breakdown calls to our team of skilled and qualified Engineers
• maintaining Otis Business Systems updates with specific, accurate information
• maintaining system updates with specific, accurate information
• acting as the primary interface between our internal and external customers and ensuring all customer queries are dealt with promptly and efficiently
• to provide extensive updates on any shutdown units and keep customers fully informed of progress
• to provide adequate coverage for holiday and sickness within the department when required
• to update client web portals with the above information and ensure closure of work orders/tasks within the agreed timescales

Requirements

• A passion for excellent customer service
• the ability to develop long-standing, professional relationships
• excellent written and verbal communication skills
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• A team-player mindset and also able to work in a fast-paced environment
• A team-player mindset and able to work in a fast-paced environment
• competitive Basic Salary
• excellent working hours
• A culture which encourages innovative ideas and appreciates our talent is the key to our success
• otis is the world’s largest elevator and escalator manufacturing, installation and service business
• our Gen2® elevator system, energy-saving ReGen™ drive technology and Link escalator solutions have set industry standards for innovation and performance
• what can we offer you?
• A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program and Educational Assistance Scheme

Responsibility

• supporting regional business units across the UK in the active reduction of shut down units by monitoring key indicators
• reducing engineer call backs and increasing quality of service to customers and clients
• collating information from multiple data sources to create unit level action for improvement
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• undertaking and continuously evolving admin task completion within the role, increasing field colleague ability to focus on repair and safety
• demonstrating a positive, proactive, can-do attitude towards supporting internal and external customers at all levels of the organisation
• supplying key data and trends to the Operational Leadership teams to support service delivery metrics
• identifying working process’s in place requiring improvement to increase efficiency, reduce waste and support growth
• driving communication across multiple business units and building effective relationships across several departments to drive engagement and encourage the completion of key actions

Requirements

• A passion for excellent customer service
• the ability to develop long-standing, professional relationships
• critical thinking and problem solving skills
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• excellent written and verbal communication skills
• A team-player mindset and also able to work in a fast-paced environment
• competitive Basic Salary
• A culture which encourages innovative ideas and appreciates our talent is the key to our success
• otis is the world’s largest elevator and escalator manufacturing, installation and service business
• we welcome applications from talented Administrators, Coordinators, Senior Administrators, Administrative Assistants, Administration Officers, Branch Administrators, Engineering Support Administrators / Coordinators and Team Administrators who live within a commuting distance of Dartford or surrounding area
• what can we offer you?
• our Gen2® elevator system, energy-saving ReGen™ drive technology and Link escalator solutions have set industry standards for innovation and performance
• A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program and Educational Assistance Scheme