ORBITAL NET is looking for employees for positions:
systems engineer
Working hours
full-time | Permanent
Salary
salary
Responsibility
build knowledge of company services and solutions
learn and utilise essential company procedures for assisting our customers and logging tickets in our CRM
documenting solutions and sharpening problem-solving skills
provide regular case status updates to CRM and customers, keeping them informed of progress on open tickets
work to analyse and resolve complex problems in a team environment and consult co-workers and procedures to optimise problem resolution
maintain ownership of customers problems and be proactive during the life cycle of the ticket until resolved
mentors all junior staff on best practices, policies, procedures and subject matter products
be the point of call for more complex problems, assisting first line technical support analysts
Requirements
the Ideal Candidate will have a minimum of two years' experience in the following technology areas
ethernet
VLANs
qoS
demonstrates an enthusiasm for helping and providing excellent customer support
subnetting
experience of providing technical support to both office and consumer environments
strong knowledge and experience of Internet technologies
account manager
Working hours
full-time | Part-time | Permanent
full-time | Permanent
Benefits
company car
Salary
salary
Education
A-Level or equivalent
Responsibility
manage and develop a designated list of customer accounts and prospects
ensure opportunities and threats are recognised and dealt with appropriately for all customers under your remit
maintain accurate records
ensure contractual obligations are consistently met
manage your pipeline effectively so that targets can be achieved on a monthly basis
Requirements
strong written and verbal skills
account management: 1 year
sales: 1 year
service coordinator
Working hours
full-time
Salary
salary
Education
A-Level or equivalent
Responsibility
responsible for the placement of orders on supplier portals or via manual order forms
management & tracking of orders through to completion
working with departments to identify potential issues in orders to manage these proactively
ensuring all relevant fields on internal systems are updated in real time
liaise with end customers and suppliers regarding order queries/amendments
provide technical advice to customers and internal staff
co-ordinate jobs/arrange engineer visits with the engineering department
deal with order rejections
Requirements
customer service: 1 year
customer service representative
Working hours
part-time
Salary
salary
Requirements
eager to provide first call resolution
able to quickly inspire confidence in others and build rapport with the customer
able to remain calm and focused in an ever-changing environment
experience of working successfully in an ‘unscripted’ customer contact environment an advantage
excellent communication skills in order to provide clear and concise telephone and e-mail support
experience with Microsoft packages is essential
other tools we use are Microsoft Teams, we also use a lot of our own inhouse tools
you should be confident in learning to navigate new software, with full training and support given
Responsibility
answering customer sales queries, if a customer calls with a question about our service, packages or processes, you will be our advocate and with the aid of the necessary documentation will support our customers to make an informed choice about their provider
business development manager
Working hours
full-time
Salary
salary
Responsibility
carry out effective account management providing excellent customer service
marketing executive
Working hours
full-time | Permanent
Salary
salary
Education
certificate of Higher Education
Responsibility
create awareness of our brand
communicate effectively with target audiences and develop consumer relationships
proofread marketing materials
keep company databases up to date
work to budgets when campaign planning
audience and competitor research across the brand and on products within campaigns
support with campaign planning
full implementation and reportage of campaigns
Requirements
B2B marketing: 3 years
marketing administrator
Working hours
full-time | Permanent
Salary
salary
Education
A-Level or equivalent
Responsibility
support the marketing team through the organisation and administrative support for various projects
maintain strong communication between marketing executives and internal and external stakeholders
coordinate employee meetings and communications for the marketing department
maintain executive schedules and oversee project load
plan and assist in the preparation of presentations on behalf of the marketing team
conduct research for key marketing campaigns
organise and execute tasks from sales teams
ensure materials for our partners are replenished regularly/create an ordering system
Requirements
administrative: 2 years
marketing: 1 year
engineer
Working hours
full-time | Permanent
Salary
salary
Responsibility
the right candidate will be assisting in the development of both our front and back-end applications
orbital Internet Group is an Award winning and leading provider in the telecoms industry that has been in operation for over 20 years
we take immense pride in the services we deliver, including our in-house designed WiMAX wireless solution and bespoke Holiday Park Connectivity options
key Responsibilities
despite the way the world has changed in the past 18 months we have seen fantastic growth and demand for our services
from clients working from home, businesses changing the way they work and the popularity of holidaying in the UK, we have been there to make sure our clients can adapt to these situations and grow
we have big plans to bring pure fibre internet services to thousands of residents and businesses across Kent, utilising our Vfast and Orbital Net brands
with this growth and the amazing opportunities, we have in front of us we see exciting times ahead, and we are now looking for someone dynamic to be part of that
systems engineer
Working hours
full-time | Permanent
Salary
salary
Responsibility
build knowledge of company services and solutions
learn and utilise essential company procedures for assisting our customers and logging
learn and utilise essential company procedures for assisting our customers and logging tickets in our CRM
documenting solutions and sharpening problem-solving skills
provide regular case status updates to CRM and customers, keeping them informed of progress on open tickets
work to analyse and resolve complex problems in a team environment and consult co-workers and procedures to optimise problem resolution
maintain ownership of customers problems and be proactive during the life cycle of the ticket until resolved
mentors all junior staff on best practices, policies, procedures and subject matter products
Requirements
the Ideal Candidate will have a minimum of five years' experience in the following
the Ideal Candidate will have a minimum of two years' experience in the following technology areas
technology areas
ethernet
VLANs
strong self motivator
qoS
leadership abilities
telecoms engineer
Benefits
laptop
fuel card
Requirements
confident Working at Heights
experience Working with Ladders
experience of using Safety Equipment
field / Site based H&S understanding
use of power tools and all associated hand tools required for the type of role