ORBITAL NET Salary
COUNTY HOUSE STATION APPROACH BEKESBOURNE CANTERBURY CT4 5DT
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Earnings on positions in ORBITAL NET
ORBITAL NET is looking for employees for positions:
systems engineer
Working hours
- full-time | Permanent
Responsibility
- build knowledge of company services and solutions
- learn and utilise essential company procedures for assisting our customers and logging tickets in our CRM
- documenting solutions and sharpening problem-solving skills
- provide regular case status updates to CRM and customers, keeping them informed of progress on open tickets
- work to analyse and resolve complex problems in a team environment and consult co-workers and procedures to optimise problem resolution
- maintain ownership of customers problems and be proactive during the life cycle of the ticket until resolved
- mentors all junior staff on best practices, policies, procedures and subject matter products
- be the point of call for more complex problems, assisting first line technical support analysts
Requirements
- the Ideal Candidate will have a minimum of two years' experience in the following technology areas
- ethernet
- VLANs
- qoS
- demonstrates an enthusiasm for helping and providing excellent customer support
- subnetting
- experience of providing technical support to both office and consumer environments
- strong knowledge and experience of Internet technologies
Earnings on positions in ORBITAL NET
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
1999 £