OPTIMAS SOLUTIONS

Responsibility

• support KPI activity
• support cross border communication to meet contractual obligations and report out on a monthly basis
• ▪ Support KPI activity
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• ensure best practice is followed to achieve a seamless customer experience
• ▪ Ensure best practice is followed to achieve a seamless customer experience
• E&O analysis, reporting and resolution
• grow & nurture the team skill set & dynamics
• support in Premium Freight Recovery
• ▪ Grow & nurture the team skill set & dynamics
• leading the team to achieve business objectives, by monitoring of KPI’s and activity across the team
• onboarding new employees
• ▪ Leading the team to achieve business objectives, by monitoring of KPI’s and activity across the team
• ▪ Onboarding new employees
• negative Margin analysis, reporting and resolution
• identify areas of improvement and actively look to strengthen
• maintain records as required
• ▪ Identify areas of improvement and actively look to strengthen
• resource and Cost Savings management to ensure budgeted P&L impact
• ▪ Maintain records as required
• develop ongoing training plan for all the team
• support the New Item Implementation process within the Customer Support function and work cross functionally ensure a smooth and successful launch
• ▪ Develop ongoing training plan for all the team
• supporting senior leadership team for Customer P&L Management
• keep a best-in-class process for customer quotation activity
• ensure full compliance with our own processes and approvals
• ▪ Keep a best-in-class process for customer quotation activity
• prepare and submit adhoc quotations and send to customer
• ▪ Ensure full compliance with our own processes and approvals
• drive cross functional collaboration across the wider teams
• ▪ Drive cross functional collaboration across the wider teams
• work as one team with Business Development to ensure focus on the right opportunities for Optimas & our customers
• ▪ Work as one team with Business Development to ensure focus on the right opportunities for Optimas & our customers
• complete contracted sell price reviews
• ensure all deadlines are met in line with Customer and Business expectation
• ▪ Ensure all deadlines are met in line with Customer and Business expectation
• support or facilitate meetings as required with relevant stakeholders both internally and externally
• ▪ Support or facilitate meetings as required with relevant stakeholders both internally and externally
• understand and drive the company's objectives and with total enthusiasm and commitment to achieve and exceed them
• ▪ Understand and drive the company's objectives and with total enthusiasm and commitment to achieve and exceed them
• key Skills and Competences
• support New Business opportunities by providing a commercially competitive offer in line with Company objectives and within the customers' requirements
• job Title: Commercial & Bid Manager UK
• ▪ Support New Business opportunities by providing a commercially competitive offer in line with Company objectives and within the customers' requirements
• operating Procedures / Work Instructions: As per local procedures
• develop collaborative dialogue with all customer contacts to support negotiation on outstanding business opportunities
• ▪ Develop collaborative dialogue with all customer contacts to support negotiation on outstanding business opportunities
• ▪ Strong Leader & influencer
• ▪ Support the New Item Implementation process within the Customer Support function and work cross functionally ensure a smooth and successful launch
• ▪ Positive influencer
• uphold a collaborative dialogue with key supplier contacts to support commercial negotiations
• ▪ Uphold a collaborative dialogue with key supplier contacts to support commercial negotiations
• ▪ Accountable
• this role reports directly to the Program Director
• ▪ Entrepreneurial

Requirements

• strong leader and positive influencer
• accountable
• entrepreneurial
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• communication – verbal and written
• results Focused
• analytical skills
• organised
• highly numerate
• strong computer knowledge/skills
• attention to detail
• strong communicator
• decision Making
• ability to work in a fast-paced environment, balance workload effectively, assess the need for immediate action and prioritise multiple tasks
• internal and External customer service
• ideally with strong industry knowledge
• problem solving
• organizational skills
• talent is everything for Optimas
• time management
• working as part of a team
• leadership

Current offers for the position:

Responsibility

• provide Assistance and Support to the Sales Organization Team as assigned
• communicate effectively with the Supply Chain team and other internal departments
• maintain strong customer relationships
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• ● Maintain strong customer relationships
• may prepare and/or present proposals and quotes and recommend product based on customer needs
• meet and/or exceed service expectations and initiatives of the business
• ● Meet and/or exceed service expectations and initiatives of the business
• meet or exceed Customer Support Rep KPI’s
• partner with supply chain to address urgent customer needs
• ● Partner with supply chain to address urgent customer needs
• adhere and perform to the customer service representative key performance indicator
• ● Adhere and perform to the customer service representative key performance indicator
• adhere to and embrace the THREAD values of Optimas
• responsible for your teams POD updates on to our system and to insure all POD’s are up to date
• ● Adhere to and embrace the THREAD values of Optimas
• generating sales leads by suggesting information about other products and services Manage customer order books, including initiating and follow-up to resolve issues, answer questions and correspondence and complete reports as it relates to the customer base
• adhere to and embrace the Customer Service best practice disciplines
• ● Adhere to and embrace the Customer Service best practice disciplines
• responsible/support your team's open debit notes to a close
• demonstrating proficiency in delivering the Optimas total value proposition to the customer and at all levels inside the customer
• make critical decisions daily with the ability to develop root cause analysis
• ● Demonstrating proficiency in delivering the Optimas total value proposition to the customer and at all levels inside the customer
• ensure customer satisfaction and all sales are profitable and in line with or better than budgeted expectations
• ● Ensure customer satisfaction and all sales are profitable and in line with or better than budgeted expectations
• collaborate with Operations to meet urgent customer demand and orders
• developing, engaging and maintaining cross functional teamwork and driving communication between Optimas support teams
• ● Developing, engaging and maintaining cross functional teamwork and driving communication between Optimas support teams
• responsible for assigned customer TLR categorisation of R,A,G, system updates, including on site JIT set up in line with current usage figures
• collaborate with Technical Service Department on Quality issues
• closely manage and update your TLR & Open Order Book
• ● Closely manage and update your TLR & Open Order Book
• collaborate with Supply Chain Planners and Demand Planning to continuously improve forecast and order portfolios to the supplier
• continuous communication with customer via phone and email: order requests, order changes, order status, tracking information, shipping discrepancies, invoice errors and quality issues
• responsible for all system transactions to service customer: entering orders, expediting orders, tracking order status, managing returns, maintaining customer data integrity, and resolving invoice discrepancies
• other tasks and duties as assigned

Requirements

• excellent Communication skills – verbal and written
• ● Excellent Communication skills – verbal and written
• excited about helping our customers
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• ● Excited about helping our customers
• friendly, patient and empathetic
• ● Friendly, patient and empathetic
• continuous improvement
• ● Continuous improvement
• attention to detail
• ● Attention to detail
• positive attitude
• ● Positive attitude
• problem solving
• ● Problem solving
• excellent organisational skills
• ● Excellent organisational skills
• excellent time management
• ● Excellent time management
• excellent Team working
• ● Excellent Team working

Current offers for the position:

Responsibility

• the UK
• analysis of, but not restricted to forecasts, schedules, historic demand, annual volumes and branch sales forecasts
• liaise with sales departments to take advantage of local knowledge
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• ensure correct authority or sign off for input of forecast information on the system
• production and improvement of forecast accuracy data
• management of MRP/TG settings
• using Toolsgroup demand planning software and Forecast Packs
• the role is to provide day to day support and co-ordination of the Demand Planning function to analyse and load customer forecast information to the Optimas System in order to successfully drive purchase and expediting suggestions for the Supply Chain Teams across
• prepare ‘Exception’ reports and highlight any issues which require input from the branch or customer
• job Title: Demand Planner
• prepare analytical reports and summaries for Management
• operating Procedures / Work Instructions: As per Proquis or local procedures
• control manual forecast overrides and obsolescence within tight guidelines
• responsible to: Demand Planning Manager
• ensure that colleagues are familiar with the reports and understand the information issued to them
• establish monthly collaboration planning reviews also involving direct customer contact where possible
• other relevant tasks and duties, as assigned
• review of customer forecasts or schedules, weekly or monthly
• optimas is currently searching for an analytical Demand Planner to provide day to day support and co-ordination of the Demand Planning function to analyse and load customer forecast information to the Optimas System in order to successfully drive purchase and expediting suggestions for the Supply Chain Teams across the UK

Requirements

• previous experience and track record in a demand planning role would be an advantage
• supply chain experience, exposure to stock control desirable
• good knowledge of MS Office applications
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• previous experience and track record in a planning role
• visual Basics or Access beneficial
• excellent analytical skills and attention to detail
• good analytical skills and attention to detail
• data entry accuracy
• self motivated
• statistics experience of interest, used to analsying data
• well organised with strong time management skills
• self-motivated
• able to work as part of a team or alone
• demand planning: 1 year

Current offers for the position:

Responsibility

• meet budget plan targets, KPIs and P&L performance contributing to UK month end and quarterly procedures
• understanding, developing, and promoting the Company’s business objectives and participate with total enthusiasm and commitment to achieve and exceed them
• communicate any customer or market intelligence that will better allow Optimas to succeed
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• adhere to and embrace the THREAD values of Optimas
• driving the identification and securing of all New Business opportunities within Strategic your designated customer accounts
• lead by example, with a can-do attitude
• nurture business growth opportunities
• ensuring regular business reviews are undertaken with your customers
• ensuring that you fully understand your work requirements and duties and have received the correct training
• demonstrate proficiency in delivering the Optimas total value proposition to the customer and at all levels
• developing, engaging, and maintaining cross functional teamwork and driving sound communication
• regular attendance of on site and virtual customer meetings
• owning Strategic account management across multiple customer accounts, ensuring best in class service is always at the forefront of all we do
• attend internal management meetings as required
• representing Optimas to the customer to ensure that all business objectives are achieved; primarily looking at Sales, Gross Profit, EBITDA, E&O sales, Customer Debt and Service Levels
• weekly updates/report outs to Senior P&L Leadership
• drive support for Demand Planning and other internal departments to improve forecast accuracy percentages
• support the development continuous improvement programs
• coordinate and attend Customer Business Reviews. Any matters arising need to be communicated into the business via minutes

Requirements

• strategic Vision
• strong & empathetic negotiation skills
• industry expert
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• results driven
• embraces change
• best in class Customer Service & Sales skills
• results focused
• A Team player
• proven facilitator
• A strong project manager who embraces change…be a change agent
• highly numerate with financial awareness
• you must be proactive, foresee challenges, and identify actions to resolve problems
• good analytical and forecasting skills, encompassing excellent MS365
• A people person and engaging with your direct peers and with the cross-functional departments
• excellence communication at all levels and across the organization
• A good negotiator and can be assertive when required
• highly organized and decisive

Current offers for the position:

Responsibility

• confirm items picked correspond to the items described on the note
• pick & pack items to ensure they remain secure and undamaged to their destination
• arrange for the issue of certification as detailed on the picking note
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•  Understand, develop and promote the Company’s business objectives and participate with total enthusiasm and commitment to achieve and exceed them
• understand, develop and promote the Company’s business objectives and participate with total enthusiasm and commitment to achieve and exceed them
•  Ensure regular status reviews are undertaken with the Line Management and relevant Company personnel
• load goods for dispatch onto transport within deadlines
• continually check for damaged labels and request replacements as necessary
• meeting the requirements of the Company’s Quality, Health & Safety and Env is mandatory and ensuring that the company’s policies and procedures are followed at all times
• cover for envoys as and when required, subject to relevant licenses held
• unloading of goods delivered
• check that goods advised match goods rec’d, check PO for qty’s and due date
• ensure that similar size parts from different manufacturers sent out in a single consignment are packed to retain their identity and segregation
• book products onto the system, batch each box as required, pass samples and paperwork to Inspection
• job Title: Warehouse Operative
• operating Procedures / Work Instructions: As per any local procedures
• put goods away to picking or pallet locations or transfer to boxing or subcontract operations
•  Agree with Line Management appropriate measures to monitor performance to achieve the Company’s objectives, ensure that they are kept up-to date and displayed prominently
• confirm receipt of any documentation accompanying the delivery e.g. material cert, test cert. etc
• responsible to: Warehouse Manager/Team leader
•  Ensure that you fully understand your work requirements and duties and have received the correct supervised training in accordance with the Company’s training requirements to enable you to undertake your duties
• maintain records as required
• repackaging of bulk product into smaller quantities to comply with the companies or customer requirements
• agree with Line Management appropriate measures to monitor performance to achieve the Company’s objectives, ensure that they are kept up displayed prominently
• to fill boxing machine hoppers as necessary
• ensure that potential or actual breaches of requirements are identified, properly reported and appropriate action is taken
• check that goods advised match goods received, check PO for quantities and due date

Requirements

• previous experience working within a Warehouse is essential, ideally a distribution centre
• warehouse experience: 1 year

Current offers for the position: