the role involves leading a team of Service Delivery Representatives, ensuring the smooth execution of service orders, onboarding and offboarding of customers whilst maintaining high customer satisfaction levels
as the Service Delivery Manager, you will play a crucial role in coordinating and optimising the Service Delivery processes to meet customer expectations and business goals
this is a fantastic time to join us at Onestream as we go through a period of growth with exciting plans for the future
we have recently agreed a £40m contract with Vodafone and want to make sure we have the best people for the job to grow with us
Responsibility
oversee and manage the end-to-end service delivery process, ensuring timely and accurate order processing, provisioning, and activation of line and broadband solutions
build and maintain strong customer relationships, addressing customer enquiries, concerns, and escalations promptly and professionally
handle complex customer issues and escalations, coordinating with relevant departments to ensure prompt resolution
project coordinator
Working hours
full-time
Language
spanish
Responsibility
manchester, UK
employment Type Full-Time
location Manchester, United Kingdom
drive cloud customer infrastructure deliverables
identify opportunities for automation and process improvement
ensure technical specifications for customer deliverables are complete and accurate
ensure team documentation is up to date and optimized
participate in customer-facing project alignment meetings
Requirements
service Now
ITIL practices
microsoft Azure
microsoft Windows 10, Windows Server 2012 R2/2016, IIS, Microsoft SQL Server
identity management using Azure AD, Okta, OpenID Connect, SAML
network and infrastructure administration within a Windows-based environment
experience working for a cloud service provider or managed service provider
personal Attributes
contact centre manager
Working hours
full-time | Permanent
Salary
salary
sales account manager
Working hours
full-time | Permanent
Salary
salary
Requirements
this is a fantastic time to join us at Onestream as we go through a period of growth with exciting plans for the future. We have recently agreed a £40m contract with Vodafone and want to make sure we have the best people for the job to grow with us
technical support engineer
Working hours
full-time
Responsibility
respond to product-related customer issues and contact customers to triage problems
provide remote product support for OneStream customers and troubleshoot product configuration issues
research, resolve and respond to complex issues across the application product lines and product boundaries ensuring policy compliance
collaborate with other teams to help solve support problems, training problems, and other issues that may arise
submit software bugs to development teams
update and maintain technical knowledge base articles
ensure all interactions with OneStream customers are positive and handled with a high sense of urgency
assist in developing innovative solutions and building strong relationships with customers
Education
college diploma or bachelor’s degree in a technology or finance-related field
experience solving financial-driven support issues
experience working with Financial Management Software Applications
knowledge of Finance and Accounting practices and principles
3+ years Software Application troubleshooting experience
Requirements
oneStream
oracle Hyperion HFM, FDM, Planning, Essbase
blackline
SAP BOFC
IBM Cognos or other EPM solutions
other proprietary software, especially financial related
experience with PowerShell, VB.net or Visual Basic. Any object-oriented programing
experience supporting customers in a Windows environment
senior sales executive
Working hours
full-time | Permanent
Salary
salary
team leader
Working hours
full-time | Permanent
Salary
salary
Requirements
provisioning/service delivery: 2 years
customer service advisor
Working hours
full-time | Permanent
Salary
salary
Requirements
customer service: 1 year
be able to commute to our office in Whiteley
head of finance
Working hours
full-time | Permanent
Salary
salary
Responsibility
oversee finance team
onestream is seeking a Head of Finance to oversee our finance function and act as a key business partner to our CEO and operations teams
monthly management accounts
revenue recognition and reporting
cash management oversight – daily activity
ensure all accounting activities and internal audits comply with financial regulations
administrator
Working hours
full-time | Permanent
Salary
salary
Requirements
proven experience of working within a team and independently
the ability to prioritise workload in order to meet targets and deadlines
experience in Telecommunications / broadband
an understanding of billing and provisioning
an awareness of Ofcom regulations and requirements
A keen eye for detail, with an analytical and methodical approach. You will be someone who makes sure it's right the first time and uses any mistakes to learn and improve
A curious mindset, you are not afraid to research and challenge the processes to ensure they are working as efficiently as possible