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ONESTREAM is looking for employees for positions:
service delivery manager
service delivery manager
project coordinator
contact centre manager
sales account manager
technical support engineer
senior sales executive
team leader
customer service advisor
head of finance
administrator
Working hours
full-time | Permanent
Language
japanese
Requirements
the role involves leading a team of Service Delivery Representatives, ensuring the smooth execution of service orders, onboarding and offboarding of customers whilst maintaining high customer satisfaction levels
as the Service Delivery Manager, you will play a crucial role in coordinating and optimising the Service Delivery processes to meet customer expectations and business goals
this is a fantastic time to join us at Onestream as we go through a period of growth with exciting plans for the future
we have recently agreed a £40m contract with Vodafone and want to make sure we have the best people for the job to grow with us
Responsibility
oversee and manage the end-to-end service delivery process, ensuring timely and accurate order processing, provisioning, and activation of line and broadband solutions
build and maintain strong customer relationships, addressing customer enquiries, concerns, and escalations promptly and professionally
handle complex customer issues and escalations, coordinating with relevant departments to ensure prompt resolution