location: Whiteley, 2 days in office, 3 days from home or office
competitive Salary: £30,000 + KPI bonus
fantastic Hours: Mon – Fri, 40 hours per week between 8am – 5pm
liaising with departmental managers in a consultative manner to ensure that the QC process is functioning properly and effectively
generation of publication reports and analysis across the business
develop and introduce procedures, processes and systems, which are key to an efficient complaint management system
service delivery manager
Responsibility
resolve escalated service issues, to ensure minimal impact and risk to the customer’s solution, acting as Major Incident Manager where required
act as the primary interface with the customer, being responsible for all operational issues related to delivery of services
creation and implementation of a Service Improvement Plan in the event of service issues
account manager
Working hours
full-time
Responsibility
location: Whiteley
competitive Salary: £30,000 + Commission
fantastic Hours: Mon - Fri, 9am - 5:30pm
attending meetings with Client Directors
bespoke reports generated each month for selected customers
serving as the escalation point for every eventuality – inspiring confidence as the ‘go-to’ contact for the customer
administrator
Responsibility
maintaining and updating technical documentation, including creating reports for senior technical members of staff
serving as the first point of contact for IT support for telecom issues within the organisation
manage handset repair process
project co-ordinator
Working hours
full-time
Salary
salary
Responsibility
location: Gateshead
lead projects, manage processes and provide weekly reporting via calls with the customer and our suppliers
support, co-ordinate and maintain relationships with internal teams where required
service advisor
Working hours
full-time
Responsibility
responding promptly to customers via email
performing credit checks for new customer accounts
support engineer
Working hours
full-time
Responsibility
customer Service
location: Whiteley
location: Whiteley with ocassional travel to customer site
hours: Monday to Friday, 7:30am – 4pm, 9:30am – 6pm
you’ll regularly update open tickets in our incident management platform with up to date and clear information and update customer specific documentation where required
you’ll carry out updates and changes requested by our customers on our cloud voice platforms
Salary
salary
customer service agent
Working hours
full-time
Responsibility
the service must be pro-active, timely and informative, balancing the needs of the business and the customer
role: Enterprise Customer Service Agent
location: Shoeburyness
competitive Salary: £25,330 Per Annum plus KPI bonus
fantastic Hours: Monday -Friday 08:30-17:30
generating bespoke reports each month for selected customers
the task at hand: We are looking for an Enterprise Customer Service Agent to offer an exceptional level of service to Onecom customers ensuring that every communication is both a professional and positive experience
to provide support to our customers and the sales teams
service administrator
Working hours
part-time
Responsibility
ensure all information is tracked and kept up to date on the company systems
customer service advisor
Working hours
full-time
Responsibility
customer Service Advisor
location: Whiteley
location: Whiteley, 2 days in office, 3 days from home or office
competitive Salary: £23,000 + KPI bonus up to £4500 per year - Earn up to £27,500 per year
hours: Mon - Fri, 8am - 5pm
fantastic Hours: Mon – Fri, 40 hours per week between 8am – 5pm
responding promptly to customers via email
are you looking for flexibility, an above average salary package, progression opportunities, 25 days+ annual leave and no shift work? Read on