Earnings on positions in ONE TRAVELLER
ONE TRAVELLER is looking for employees for positions:
- digital marketing: 3 years
- marketing: 3 years
- product management
- ideally a minimum of two years’ experience
- A passion to deliver excellent products
- strong commercial acumen and excellent negotiation skills
- demonstrates a creative and innovative approach to work
- excellent communication skills
- displays tenacity and a determination to succeed
- can work independently if necessary
- respond to customer booking calls
- work with marketing to monitor competitor sales messaging and promotions
- liaise with the after sales department to ensure customer information is correct
- monitor competitor activity for all tours and tour content
- reviewing customer quality questionnaires
- call customer's pre-departure to ensure they have everything they need and understand the itinerary
- work with senior management to ensure pricing stacks up against core competitors and is competitive within the current marketplace
- capture competitor prices and analyse
- respond to guests’ complaints as per ABTA guidelines
- understand ABTA Packaged Tour regulations and act within the guidelines given
- be objective when dealing with guests’ comments and complaints maintaining empathy
- produce high quality response letters/e mail
- maintain and set useful generic paragraphs and templates
- manage the daily intake of feedback forms
- assist in the collation and preparation for all guest feedback to circulate to other OT departments
- respond to all calls bookings, queries, and customer service
- capability to talk to guests in a professional and unchallenging manor
- confidence in dealing with difficult situations and calls
- excellent persuasive skills
- strong letter/email writing skills
- organised
- keen attention to detail
- customer service: 2 years
- can work independently
- occasional
- A passion to deliver excellent customer service
- strong patient telephone manner
- good EXCEL and WORD skills and knowledge of OUTLOOK
- ability to follow instructions precisely
- being able to multi-task
- being able to prioritise
- able to work under pressure and to deadlines