OMNI FACILITIES MANAGEMENT

Responsibility

• ensure any handover is written in the Handover Book for the upcoming shift
• perform any related duties and special projects, which may be assigned by the Executive Housekeeper or Assistant Executive Housekeeper
• ensure at commencement and finish of each shift that all keys are in the appropriate place and are signed for
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• log all maintenance issues as reported
• note any guest requests and requirements and ensure these are communicated to the relevant staff members and actioned
• gathers, enters and/or updates data to maintain departmental records and databases as appropriate; establishes and maintains files and records for the housekeeping office
• prepare all checks sheets, lists, reports etc. for the coming day
• check each room daily on the assigned floor, to ensure it has been cleaned, includes necessary supplies, and is presented to the hotel's required standard
• participate in and carry out various housekeeping duties including room cleaning/public area cleaning/linen management/supervision

Requirements

• experience as a Housekeeping Supervisor / Floor Supervisor
• desirable to have previous Supervisor or Office Coordinator experience from a busy hotel housekeeping environment
• excellent interpersonal and communication skills and the ability to work effectively with people at different levels
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• willingness to work
• previous experience in dealing with administrative tasks
• excellent written and verbal communication skills
• cleaning guests’ room when required
• ability to work under pressure with strong organizational skills
• self-Check cleaned rooms
• cleaning public areas
• confident, professional, and welcoming personality
• support Head Housekeepers when they are on leave or days off
• dealing with linen deliveries
• word processing and/or data entry skills
• ability to work effectively under pressure
• excellent organisation skills
• knowledge of office management principles and procedures
• flexible with a willingness to learn

Earnings for position housekeeping supervisor

Responsibility

• assist the Executive Head Housekeeper in ensuring the housekeeping department operates within the brand guidelines, utilising SOP manuals
• ensure the hotel achieves the set target for all housekeeping related audits
• ensure that all Statutory Training Records are in place, maintained and reviewed on a regular basis
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• liaise with HR regarding any relevant concerns relating to staff welfare or allegations of misconduct
• manage the process of authorized absence and always ensure that the absence is covered without interruption to the business and the smooth operation of the department
• ensure that all Statutory Training Records are in place, maintained, and reviewed on a regular basis
• to ensure all stores are ordered in line with company budgets
• to check from 75 to 95 rooms on daily basis
• evaluate performance of all team members under your direction, including conducting regular team member appraisals
• evaluate the performance of all team members under your direction, including conducting regular team member appraisals
• linen management using the Linen Tracker
• take responsibility for any on-site company assets and ensure that they are maintained in good condition and serviced as required
• ensure daily and monthly departmental meetings take place to ensure high quality communication is in place across the hotel
• support with the management of the absence processes and always ensure that absence is covered without interruption to the business and while ensuring the smooth operation of the department
• take responsibility for any on site company assets and ensure that they are maintained in good condition and serviced as required
• manage the process of authorised absence and always ensure that the absence is covered without interruption to the business and the smooth operation of the department
• complete audits with your Area Manager and or Hotel General Manager, where appropriate and action issues
• complete audits with your Area Manager and or Hotel General Manager, where appropriate, and action issues
• ensure all staff are trained to the required standard, any issues resolved, and re-training completed, and all training recorded, and records maintained
• to complete audits with your Area Manager and or Hotel General Manager, where appropriate and action issues
• ensure all staff are fully conversant with Health Safety policies and procedures and attend relevant training
• develop, maintain, and review housekeeping policies and best practice systems and procedures and standards
• direct and manage the production and review of rotas and ensure that adequate cover is in place in line with projected occupancies of the business
• conduct quality inspections and identify and manage areas where improvements can be made using the Omni Facilities Management quality app
• evaluate performance of all team members under your direction
• order chemicals and equipment in accordance with company budgets
• assist with the management of lost property
• conduct regular team member appraisals
• ensure all staff are fully conversant with Health Safety policies and procedures, attend relevant training and that attendance on Health Safety related training courses is recorded correctly
• ensure all staff are trained and adhere to lost property policy
• liaise with HR regarding any relevant issues concerning staff welfare or issues relating to serious misconduct
• to ensure all maintenance defects are reported and rectified
• to ensure all bed linen and towels soiled and clean sent and received are controlled and records kept on daily basis
• ensure all staff are trained and adhere to the lost property policy
• positively represent the housekeeping department and Omni Facilities Management Ltd in daily operations meetings and any other meetings as required
• ensure all maintenance defects are reported and rectified
• ensure records of all linen are maintained
• promote a culture where all wastage is kept to a minimum
• where relevant support recruitment and associated procedures, including checking right to work documentation
• ensure that hours of work are properly recorded and submitted to the company for the timely payment of team member wages and retain these records for future reference
• manage the linen stock within budget requirements

Requirements

• previous Assistant Housekeeping Manager or Housekeeping Manager experience from a busy hotel housekeeping environment
• excellent interpersonal skills
• previous housekeeping management experience, ideally gained as a Head Housekeeper in a large and demanding property
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• previous people management experience
• excellent written and verbal communication skills
• previous people management experience, including training and development
• experience of dealing with budgets, including analysing profit and loss
• experience in dealing with budgets, including analyzing profit and loss
• desirable to have experience of dealing with Health Safety matters
• ability to build rapport quickly and credibly with all contacts including employees, Clients, and other internal contacts
• ability to build rapport quickly and credibly with all contacts including employees, clients, and other internal contacts
• desirable to have experience in dealing with Health and safety matters
• desirable to have experience of dealing with Health & Safety matters
• ability to work effectively under pressure
• excellent organisation skills
• excellent organization skills
• ability to motivate and inspire others
• flexible with a willingness to learn

Earnings for position head housekeeper

Responsibility

• perform related duties and special projects, which may be assigned by the Executive Housekeeper or Assistant Executive Housekeeper
• perform any related duties and special projects, which may be assigned by the Executive Housekeeper or Assistant Executive Housekeeper
• report anything which may be considered a Health Safety hazard
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• complete regular cleaning routines as per training
• complete regular cleaning routines
• in your role as a Housekeeping Associate, you may also be required to perform other duties like:Public area hoovering, dusting
• attend and provide input at housekeeping meetings
• in your role as a Housekeeping Associate, you may also be required to perform other duties like: hoover corridors around your rooms, collect rubbish from corridor around your rooms
• vacuum, mop floors, and clean windows
• report anything which may be considered a Health & Safety hazard
• replace stock of guest supplies, such as shampoo, soap, and brochures e
• vacuum and mop floors
• ensure the collection of soiled linen from designated areas in the hotel by specified deadlines
• ensure the delivery of clean linen to designated areas in the hotel by specified deadlines
• replace stock of supplies, such as soap, toilet rolls, brochures etc
• replace stock of supplies, such as soap, toilet rolls, brochures, etc
• attend and provide input at housekeeping meetings. Act on any special instructions and pass on relevant information

Requirements

• experienced in the Housekeeping Department in a hotel
• experienced in the Housekeeping Department in a hotel / Room attendant position
• experience as a Housekeeping Supervisor / Floor Supervisor
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• experienced in the Housekeeping Department in a busy hotel
• willingness to work
• linen Porter
• room attendant / housekeeping / hotel cleaner / cleaning jobs / cleaning / cleaner / hotel housekeeping
• cleaning guests’ room when required
• ability to work under pressure with strong organizational skills
• self-Check cleaned rooms
• confident, professional, and welcoming personality
• support Head Housekeepers when they are on leave or days off
• check all linen cupboards on a regular basis and ensure they are maintained in a tidy, organized manner and fully stocked
• keep the service areas clean and tidy
• wait for the linen delivery at the times specified by the hotel
• bring all the dirty linen to the linen room, classify it, and count it
• return damaged linen and ensuring it is accounted for by following the required procedure
• return damaged linen and ensure it is accounted for by following the required procedure
• pushing and pulling of linen trolleys throughout the hotel
• public Area Cleaner
• clean designated public areas of the hotel to required standards and by required deadlines

Earnings for position room attendant

Responsibility

• perform related duties and special projects, which may be assigned by the Executive Housekeeper or Assistant Executive Housekeeper
• perform any related duties and special projects, which may be assigned by the Executive Housekeeper or Assistant Executive Housekeeper
• report anything which may be considered a Health Safety hazard
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• complete regular cleaning routines as per training
• complete regular cleaning routines
• in your role as a Housekeeping Associate, you may also be required to perform other duties like:Public area hoovering, dusting
• attend and provide input at housekeeping meetings
• vacuum, mop floors, and clean windows
• report anything which may be considered a Health & Safety hazard
• vacuum and mop floors
• ensure the collection of soiled linen from designated areas in the hotel by specified deadlines
• ensure the delivery of clean linen to designated areas in the hotel by specified deadlines
• replace stock of supplies, such as soap, toilet rolls, brochures etc
• replace stock of supplies, such as soap, toilet rolls, brochures, etc

Requirements

• experienced in the Housekeeping Department in a hotel
• experienced in the Housekeeping Department in a hotel / Room attendant position
• experience as a Housekeeping Supervisor / Floor Supervisor
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• experienced in the Housekeeping Department in a busy hotel
• willingness to work
• linen Porter
• room attendant / housekeeping / hotel cleaner / cleaning jobs / cleaning / cleaner / hotel housekeeping
• cleaning guests’ room when required
• ability to work under pressure with strong organizational skills
• self-Check cleaned rooms
• confident, professional, and welcoming personality
• support Head Housekeepers when they are on leave or days off
• check all linen cupboards on a regular basis and ensure they are maintained in a tidy, organized manner and fully stocked
• keep the service areas clean and tidy
• wait for the linen delivery at the times specified by the hotel
• bring all the dirty linen to the linen room, classify it, and count it
• return damaged linen and ensuring it is accounted for by following the required procedure
• return damaged linen and ensure it is accounted for by following the required procedure
• pushing and pulling of linen trolleys throughout the hotel
• public Area Cleaner
• clean designated public areas of the hotel to required standards and by required deadlines

Earnings for position room attendant

Responsibility

• vacuum, mop floors, and clean windows
• perform related duties and special projects, which may be assigned by the Executive Housekeeper or Assistant Executive Housekeeper
• complete regular cleaning routines
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• report anything which may be considered a Health Safety hazard
• vacuum and mop floors
• report anything which may be considered a Health & Safety hazard
• replace stock of guest supplies, such as shampoo, soap, and brochures e

Requirements

• experienced in the Housekeeping Department in a hotel
• willingness to work
• linen Porter
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• NIGHT Porter
• ability to work under pressure with strong organizational skills
• ensure the delivery of clean linen to designated areas in the hotel by specified deadlines
• confident, professional, and welcoming personality
• ensure the collection of soiled linen from designated areas in the hotel by specified deadlines
• deliver excellent customer service
• check all linen cupboards on a regular basis and ensure they are maintained in a tidy, organized manner and fully stocked
• answering guest requests as per Marriott Standard
• keep the service areas clean and tidy
• make sure linen areas are neat, tidy, sometimes finish linen porter tasks
• wait for the linen delivery at the times specified by the hotel
• complete regular cleaning routines as per training
• bring all the dirty linen to the linen room, classify it, and count it
• replace stock of guest supplies, such as shampoo, soap, and brochures etc
• return damaged linen and ensuring it is accounted for by following the required procedure
• re-stock drinks in the mini bar
• pushing and pulling of linen trolleys throughout the hotel
• re-stock and clean equipment used

Earnings for position night porter