understanding product assembly with Product Designers
physically assembling products
producing prototype manuals for discussion
observing others assembling the products from the manuals to validate their clarity
bringing new ideas to the table and being able to champion them in a group setting
keep existing manuals updated
ensuring correct manual versions are available for customers
Requirements
proven working experience in technical writing of software documentation
ability to deliver high quality documentation paying attention to detail
ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
basic familiarity with the SDLC and software development
university degree in Computer Science, Engineering or Graphic Design or equivalent preferred
SDLC: 1 year
technical writing: 3 years
marketing executive
Working hours
full-time | Permanent
Language
english
Responsibility
omlet are looking for an Email Marketing Executive to help deliver our automated email and SMS Marketing Strategy
creating new post-purchase automated emails, using pre-approved templates, based on provided briefs
setting up email variations to support the A/B testing strategy
assisting with our on-site sign-up form strategy on desktop and mobile devices
implementing expert recommendations to improve the performance of our post purchase emails in collaboration with our creative and brand team
ensuring accurate setup of sending rules for each new flow to reach the intended audience
working closely with the Customer Experience, Creative, Marketing, Website and Development teams to ensure overall business goals are met and our customers receive a remarkable brand experience
proactively, suggesting opportunities to expand Omlet CRM activities, and improve performance
Salary
salary
Requirements
A natural born consumer with a love of ecommerce, and a competitive mindset
1 year Klaviyo experience or a similar email service provider
excellent written English
an ability to work under tight deadlines
adobe software experience would be an advantage
structured and methodical way of working, with the ability to cope with competing demands and effectively prioritise tasks
an attention to detail person, curious thinker and good listener
klaviyo: 1 year
packer
Working hours
full-time | Permanent
Language
english
Salary
salary
Requirements
must be able to lift and move boxes of up to 25Kg
customer service advisor
Working hours
full-time
Salary
salary
Requirements
customer Support: 1 year
Responsibility
your role will be to provide excellent Customer Support and Service to our customers based in the US, dealing with all enquiries, orders, deliveries and general administration on a daily basis
liaising with courier companies
brand manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
recruit and manage a team of freelance content creators such as journalists, photographers and videographers to develop our ambassador content
assume the Omlet voice and be a brand advocate amongst our ambassadors to drive engagement and connection
take ownership of our ambassadors' experience and champion improvements and development of the programme within the business
research, plan and implement a communications strategy for maintaining ambassador engagement and enthusiasm across multiple channels
work closely with our social media team on developing ambassador, UGC and influencer relationships, as well as brand and charity partnerships
be the primary point of contact for our global ambassadors and develop relationships with our top 100 ambassadors, through email, phone and video call
manage, support and inspire Omlet's enthusiastic community of 1,300+ on the ground customer ambassadors from around the world
work closely with the customer experience team to identify opportunities for the program and identify potential ambassadors
Requirements
demonstrative experience of growing a community and managing commercial relationships
previous work experience or education in social media marketing/communications
impeccable and proven written and verbal communication skills particularly when representing a brand
this role requires a positive, personable, outgoing individual with great social and conversational skills
growing an online community: 2 years
A strong background of working in similar organisations and the ability to plan, prioritise, monitor, and respond to changes quickly
customer service manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
resource planning to deliver against customer demand and to provide an excellent customer experience
coaching, developing, and supporting team members to reach their full potential, working with individuals to recognise and develop future talent
handle the most complex customer complaints and escalations
report customer service data, and any key issues which impact the CS team to the Customer Experience Lead
understand opportunities for data analysis and KPI’s, monitor this data and implement changes from results
spotting opportunities for change and understanding the benefits they would bring, knowing how to bring ideas to life in a compelling way
Requirements
excellent coaching, management and negotiation skills gained in a customer-facing environment
experience managing different countries and juggling with different shifts
excellent verbal and written communication skills
the ability to remain patient and calm during stressful situations, and work well under pressure
attention to detail
self-motivation to use their initiative and to innovate
management: 2 years
customer Service: 5 years
customer service representative
Working hours
full-time | Permanent
Salary
salary
Education
GCSE or equivalent
Requirements
customer service: 2 years
Responsibility
to manage and provide administration and customer service support via email, telephone, live chat and messaging system
liaising with courier companies
your role will be to provide excellent Customer Support and Service to our customers based in the US, dealing with all enquiries, orders, deliveries and general administration on a daily basis
ux designer
Working hours
full-time | Permanent
Salary
salary
Requirements
UX/UI: 2 years
Responsibility
assisting with campaigns and competitions
graphic designer
Requirements
A creative thinker with an eye for design and a passion for user-focused communication
detail-oriented with strong visual storytelling and user experience skills
experience designing for digital environments
proficiency in a graphic suite
basic familiarity with a video editing tool
not essential but some experience of 3D modeling would be a plus
comfortable taking projects from brief through to delivery, independently or in a team
multi-media graphic design: 1 year
Responsibility
continuous Improvement: Gather feedback from customers and internal teams to iterate on instructions, UX, and video content
copywriter
Language
english
Requirements
experience with commercial and advertising copywriting, as well as creative writing
highly organised with excellent time management and meticulous attention to detail
excellent communication and interpersonal skills with the ability to form strong working relationships and thrive working in a team
self-motivated with the ability to work independently at pace to a very high standard, managing workload to strict deadlines
experience with proof-reading and sub-editing
copywriting/journalism/content/advertising: 5 years
E-commerce: 1 year
experience in an ecommerce environment
Responsibility
support the marketing team with finding and interviewing our community for features and stories to support the campaign calendar
produce copy concepts for brand, product and sale campaigns