OCEAN TEL GROUP is looking for employees for positions:
senior technician
Working hours
full-time | Permanent
Salary
salary
Responsibility
to provide maintenance, installation, and support to the school’s sites
classroom and office-based user
software installation
job Title: Senior IT Network Technician
device peripherals
detection, diagnostics, and resolution of access and application issues
to provide technical assistance and software assistance during and outside of lessons
reporting to: Head of IT Services, Trust/Executive/Network Manager
network manager
Working hours
full-time
Salary
salary
SALARY
Requirements
successful experience of working within an education environment
networking or computer engineering qualification at a minimum of HND level
software installation/updates
working knowledge and experience of network systems, installation, maintenance and adaptation
proven knowledge and experience of networking equipment
server resource monitoring
working knowledge and experience of operating with Windows Desktop and Server
proven experience of supervising and coordinating a group of ICT Technicians
Responsibility
installation and configuration of new and upgrades to software
installation and configuration of new and upgrades to hardware
determining access to and the storage of relevant data assets and configurations
evaluate new products and systems
maintain ICT hardware and software asset records for the school site
play an active role in projects to introduce new hardware or software solutions to sites with support from core ICT
POST: IT Network Manager
contribute technical expertise and co-ordination of activities during adoption of new sites onto the Trust network
senior technician
Working hours
full-time | Permanent
Salary
salary
Responsibility
to provide maintenance, installation, and support to the school’s sites
classroom and office-based user
software installation
job Title: Senior IT Network Technician
device peripherals
detection, diagnostics, and resolution of access and application issues
to provide technical assistance and software assistance during and outside of lessons
reporting to: Head of IT Services, Trust/Executive/Network Manager
Requirements
experience and/ or passion for IT
experience and/ or passion for current and emerging cloud technologies
knowledge of basic desktop and end user support
excellent inter-personal skills
excellent communication skills
excellent organisational skills
excellent time management skills
excellent decision-making skills
it technician
Working hours
full-time | Permanent
Salary
salary
Responsibility
we are seeking an IT Technician to support the IT Services departments in schools in the North West area
contract: FTE 40 hours per week
length: Permanent
line Manager: Head of IT Services
in addition to your willingness to learn you will have enthusiasm to support the implementation of the school’s IT server infrastructure and cloud strategies
to provide training sessions for staff and students with the aim to develop their technical IT skills
require resilience and knowledge to support the school to continue to improve IT provision across the schools
Requirements
experience and/ or passion for IT
experience and/ or passion for current and emerging cloud technologies
knowledge of basic desktop and end user support
excellent inter-personal skills
excellent communication skills
excellent organisational skills
excellent time management skills
excellent decision-making skills
customer service executive
Working hours
full-time
Salary
salary
Education
GCSE or equivalent
Responsibility
answering calls to customers and potential customers
helping with callers queries
updating data records on our CRM platform
looking after your own customers
upselling additional services to customers and potential customers
managing customer contracts
liaise with the customer service and tech support team to fulfil customer queries
other administrative tasks
Requirements
you are confident to answer phone calls and communicate with customers via email
excellent written and verbal communication skills
computer Literate
you are ambitious, proactive and driven
good time management and organisation skills
ability to converse with customers, suppliers and potential customers
ability to work well under pressure
experience preferred
it support technician
Salary
salary
Responsibility
contribute to and maintain a process of IT incident call handling and escalation
assist with change management implementation
assist with the maintenance and support of all the school’s IT systems and infrastructure when required
learn new technologies as appropriate
the role may require occasional out-of-hours working
support the provision of an efficient IT support service to school IT users to include 1st and 2nd line desktop, network, and server infrastructure support
any other duties may be required
support management and the Head of IT Services in project implementation as well as the implementation and maintenance of company IT standards and best practice
Requirements
experience and/ or passion for IT
experience and/ or passion for current and emerging cloud technologies
microsoft or Cisco certification
knowledge of basic desktop and end user support
experience of virtualised environments. Familiar with O365 cloud based suite of applications
excellent inter-personal skills
computer, server and printer installation, configuration and basic hardware maintenance