OCEAN NETWORK is looking for employees for positions:
customer service administrator
Working hours
full-time
Responsibility
we have an exciting opportunity for a Customer Service Administrator to come and join our team in Southampton
ensure defined quality standards and KPIs are met
ensure that all processes and transactions are fully compliant with company and governmental rules and regulations
ensure good collaboration and communication within departments
work closely with ONECare Service agents and Customer Care Coordinators to communicate effectively with customers
reports to: Customer Administration Team Leader
support ONE’s digital transformation by utilising and promoting out -e-commerce platform and our self-service tools as applicable
location: Southampton, UK
Requirements
dynamic and results-driven candidate who can work proactively to identify and address potential challenges
target driven personality to be able to meet KPIs
able to manage time effectively
outgoing personality and ability to collaborate at all levels
ability to communicate effectively in a professional manner
marketing coordinator
Working hours
full-time
Language
english
Responsibility
major responsibilities
deliverable
A Team Working
in line with UK targets and Trade strategy, ensure UK sales requests are in line with said goals
ensure UK liner policy is adhered to, i.e. pricing control
creation & update of UK pricing tariffs including haulage
inbound FAK export and import Tariff filing via offshore team & rate checking of said filings
management of space control through UK Customer Service Teams and Outside Sales, by maintaining and adhering to allocations / using standby within house systems
developer
Working hours
full-time
Language
english
Responsibility
job Purpose
A flexible and supportive approach to all responsibilities within the department is required
primary Job Responsibilities and Measurement
RPA Development
develop regional and local RPAs using BPIT approved tools and methodologies
build RPA components meeting the requirements laid out by RDS team members that can be integrated into larger projects
perform code reviews of Regional Developed Systems RPA projects to ensure maintainability and quality
as part of the EUA BPIT Regional Developed Systems team, design and develop RPA solutions for business users in the Europe and Africa region. The role will require working with, and supporting users across all ONE business functions
sales support
Working hours
full-time
Responsibility
ensure Origin Sales complete the Sales Game Plan correctly and timely
calculating and updating the rebate & VIP accrual & forecast data
follow up on tender results and gather further feedback on nominations from Sales
ensure timely update of Customer Volume Agreements and Onboarding are completed in ONE Force
monitor Actual versus Nomination Performance of tender customers
financial accountant
Working hours
full-time
credit control
Working hours
full-time
Responsibility
job Purpose
primary Job Responsibilities and Measurement
email offices/agents to follow up on pending matters
verify Credit applications have been completed correctly, and that all documentation is attached and in line with Global policy
follow up on all pending credit issues
update of credit terms within OPUS, distribute notification of credit terms to all applicable offices/regions
assist with weekly report compilation
to minimise overdue outstanding freight in the EUA region by pro-actively working with ONE offices and Third-Party Agents in the EUA region
business manager
Working hours
full-time
Requirements
experience in managing a team preferred
business awareness to understand the organisation's objectives and align processes accordingly
strong leadership, teamwork and performance management skills
customer focus to ensure the satisfaction of end users and business stakeholders
excellent communication and interpersonal skills
effective communication skills to convey information clearly and concisely
effective prioritisation, time management and organisational skills
strong problem-solving abilities to address complex issues
payroll manager
Responsibility
assuming responsibility for administrating legislative changes and communicating to the business
manage the interface of data between our HR and payroll softwares
running monthly journals from our payroll system for Finance
maintaining a documented backup plan for payroll processing, ensuring a designated individual within the HR team can manage payroll functions
taking full responsibility for processing and reporting benefit changes as well as reviewing benefit invoices and premiums
preparing all data for the annual benefit renewal process, working with our benefit providers to meet their requirements
managing start to finish in-house UK payroll for circa 400 employees, including setting up and managing a modified payroll for our UK expats, ensuring compliance with current revenue legislation and our policies
undertaking sole responsibility to manage our pension schemes and required submissions, reporting and auditing
Requirements
full CIPP qualification preferred
ADP iHCM2 experience is essential
experience working in Payroll and Benefits for at least 5 years
strong Microsoft appliance skills , Google suite experience is also a bonus