NO1 LOUNGES

Responsibility

• no1 Lounges is an award winning pay to use airport lounge located within Luton Airport offering a distinct and unique experience
• preparing and cooking No1’s food offering
• ensure the kitchen is always exceptionally clean
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• monitoring food stock levels
• ensure equipment is of good working order, conducting any required maintenance or cleaning schedules and reporting any defects
• following SOP’s in line with Health and Safety guidelines
• no1 believes pre flight lounging should be for everyone making it easier for our guests to eat drink and relax in style before they fly

Requirements

• previous kitchen experience is desired
• due to the nature of working at the airport the below will be required
• working as part of a team
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• you will need to have a valid passport
• hospitality Experience
• you will need to be authorised to work in the United Kingdom
• you must have a clean criminal record
• kitchen: 1 year
• you will be asked to complete 5 years of employment/education, so living in the UK for the past 5 years is desired

Earnings for position chef

Responsibility

• fully knowledgeable about your lounge, product availability, lounge capacity and your team on shift
• managing and coordinating capacity management in line with daily pax targets, bookings and shift staffing to ensure profitability
• handle complaints in the Lounge in the first instance
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• escalate and follow up complaints or shift issues with the Assistant Lounge Manager and/or Lounge Manager
• monitoring and helping achieve standards of hygiene within the lounge including open/close/deep cleaning checklists during each shift
• to take ownership for the overall service on the floor, oversee all sections and ensure service is consistently delivered to standard
• setting an example to your team by engaging with guests in a professional and welcoming way
• supervise the floor team to success by running ‘Shape Up’ briefings , allocating Team Buddy’s for new joiners, providing regular feedback, working with the team to ensure standards are maintained throughout the shift
• during quieter periods, supporting Assistant Lounge Manager and HR team with performance review processes or team training
• oversee end of shift reconciliation and billing Action any new company updates and/or training in a timely manner
• comply with all policies and procedures as written in the Employment Handbook, SOPs
• encourage good Health and Safety practices including identifying potential H&S concerns and recording all Health & Safety issues in line with company policy including informing management of the Lounge
• monitor team compliance with the No1's uniform and grooming policy, noting any lateness or absences and raising any issues with attitude or behaviour of team members, issuing Performance Observation Review as appropriate

Requirements

• experience of working in premium hospitality customer service role, with preference given to current No.1 team members
• prior experience supervising, supporting and training teams in a shift environment
• customer complaint resolution experience
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• computer literacy or familiar with reception and electronic payment handling is essential
• enjoying engaging with customers
• an interest in the travel hospitality sector
• hospitality: 1 year
• team management: 1 year

Requirements

• hospitality: 1 year

Responsibility

• ensure all stock is stored in right place and rotated accordingly – FIFO
• ensure product temperature from delivery are right and record in the book accordingly
• check deliveries against delivery sheets and ensure all stock was delivered
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• fully knowledgeable about our product offering
• monitoring and helping achieve standards of hygiene within the lounges
• pride in yourself and your team complying with the No1's uniform and grooming policy
• to take ownership for the high standards of BOH across Gatwick ST and NT, ensuring all storages are being kept clean and organised
• setting an example to your team and lead them to success
• having close relationship with management and communicate any issues, concerns regarding stock
• lead the team to success by providing regular feedback, working with the team to ensure their personal development is a focus and building a No1 community

Requirements

• food industry
• minimum of 1 years’ experience in a similar position
• experience in working on a shift pattern

Responsibility

• no1 Lounges is an award winning pay to use airport lounge located within Gatwick Airport offering a distinct and unique experience
• no1 believes pre flight lounging should be for everyone making it easier for our guests to eat drink and relax in style before they fly
• no1 Lounges has been awarded CoolBrand status for three consecutive years and in 2016 was accredited with a 1\* status by Best Companies to work for
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• use of cleaning products in a safe manner

Requirements

• cleaning: 1 year
• customer service: 1 year