NETWORK SERVICES is looking for employees for positions:
business development executive
Working hours
part-time
Responsibility
conduct outbound calls to prospective customers to introduce our services and identify their needs
engage with leads and prospects in a friendly and persuasive manner, building rapport and trust
provide information about our services features, and benefits, addressing any questions or objections
accurately maintain and update customer records and sales activities in our CRM system
meet and exceed monthly sales targets and KPIs
follow up with leads through various communication channels to nurture and convert them into customers
collaborate with the sales team to ensure a seamless transition of leads into the sales pipeline
stay informed about industry trends, competitor offerings, and market developments to adapt sales strategies
Salary
salary
Requirements
customer service: 1 year
customer acquisition: 1 year
scheduler
Working hours
full-time
Salary
salary
Education
GCSE or equivalent
Requirements
IT: 1 year
Responsibility
collaborate with other colleagues to resolve complex technical issues and escalate problems when necessary
identify recurring issues and provide suggestions for process improvements to enhance overall efficiency and customer satisfaction
maintain accurate and up-to-date documentation of support tickets, including detailed descriptions of issues, resolutions, and actions taken
sales coordinator
Requirements
couriers
customer Service
licensing
organisational Skills
sales Administration
sales Order
time Management
Responsibility
proactively communicate project updates and equipment deliverables to all stakeholders, ensuring engineer schedules are aligned.Building strong relationships with teammates, suppliers, and clients, creating a web of connections that propels our collective success
embrace adhoc duties requested by the Head of Sales and provide cover for the Office Manager
report this job
as the 'go to’ person in the Solutions team, you will provide support to Account Managers, Project Managers, and Service teams
manager
Responsibility
preparing for and managing year-end PCI DSS assessments
working closely with internal teams and external assessors to prepare for these audits
either managing or supporting the assessment process to deliver by agreed deadlines
ensuring that compliance with PCI DSS requirements is maintained throughout the year
working closely with Products and Operations to assess impact of product or infrastructure changes on TNS' PCI DSS compliance
working closely with Security and other teams to ensure that key internal controls are maintained throughout for continued compliance
raising awareness through presentations on key aspects of or changes to compliance requirements
maintaining Disaster Recovery plans and managing the test calendar
Salary
salary
Requirements
degree level education and/or CISA
PCI DSS assessments
IT/Compliance audits
disaster Recovery planning
project management
team player who can work in a dynamic environment
effective communication and interpersonal skills
strong report writing and presentation skills
technician
Working hours
full-time
Requirements
exposure to an ITIL v3 environment
experience and or knowledge with DSL, Wireless and Ethernet circuit technologies
experience and or knowledge with SolarWinds, Remedy and Splunk
understanding of GPRS, LTE and VPN technologies
familiarity with SIM based access products
experience of a process driven support approach
cisco ICND or CCNA certification
flexibility to work any of the three shifts
Responsibility
maintain a “Customer Focus” attitude to ensure customer satisfaction
proactive monitoring of our extensive, global network
speedy restoration of end-point services
take ownership of issues, promptly responding to alarms, alerts and customer raised issues
documenting all issues utilizing the Remedy Ticketing System
provide outstanding, clear, consistent and regular communications, with internal and external customers
engage and management of 3rd party telco operators to ensure speedy, accurate troubleshooting and resolution
engage in additional tasks such as assisting with change control, and supporting other network maintenance activities
Education
associates or Bachelor’s degree preferred and or equivalent work experience in customer service data network environment
TNS is an equal opportunity employer
if you are passionate about technology, love personal growth and opportunity, come see what TNS is all about
TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic
it project manager
Requirements
communication Skills
project Management
technology
time Management
stakeholder Management
Responsibility
efficiently manage multiple projects with diverse time lines within a wide-ranging service portfolio
lead, motivate, support and inspire cross-functional project teams to deliver technical projects on-time and within budget
manage project scope, schedules, budgets, resources, and risk mitigation plans
communicate project status, issues, and risks to stakeholders, including clients and senior management
develop and maintain strong stakeholder relationships, ensuring satisfaction with project deliverables
collaborate with various departments internally, including Sales, Support, and Engineering, to ensure project success
continuously evaluate project processes and identify opportunities for improvement
mentor and develop junior project managers, providing guidance and support as needed
office manager
Requirements
communication Skills
human Resources
office Manager
organisational Skills
team Culture
Responsibility
ownership of the office environment. Ensuring the office facilities are well stocked and maintained to a high standard
responsibility of company travel arrangements and the processes that keep this running smoothly
design and delivery of an inclusive strategy for our staff entertainment calendar which is aligned with our business strategy, employer brand and culture
logistics management of post and couriers, working closely with our Sales and Project Management teams to ensure timely delivery of equipment and exceptional customer service is provided at all times
oversight of the office meetings schedule, to ensure that all guests are given a warm welcome and that meeting rooms are set up in advance so that everything runs like clockwork
work with the finance team to keep a log of expenditure throughout the year. Assist with purchasing, creating POs, managing suppliers, ordering company supplies, staff gifts and refreshments. Identifying opportunities for cost saving initiatives
delivery of an exceptional employee experience at all points of the employee life-cycle through being the first point of call for all employees needing support, owning and continuously improving employee transitions, on-boarding and off-boarding processes
provide seamless HR support through maintaining accurate employee records and staying up-to-date on company policies to. Keep the HRIS updated and produce documentation for any changes to employee terms
systems engineer
Working hours
full-time
Salary
salary
Requirements
have experience of Helpdesk ticketing systems
have experience of delivering service on demand and adhering to service level agreements
have a basic understanding of ITIL Service Methodology
attention to detail
completer / Finisher
confident telephone manner
good team player
engage with mentoring / coaching process
Responsibility
to carry out other duties as required by the role
any other duties as may be required to undertake consistent with your status and abilities, from time to time as we may reasonably require
to escalate tickets according to process
managing director
Working hours
full-time
Requirements
strategic and tactical mindset with the willingness to develop and personally execute on sales and business development plans
positive working relationships with banks, payment processors, acquirers, alternative payment providers, major retail and specialty channels of distribution
history of success leading teams in support of sales, strategy and business development activities across the region
strong sales acumen with proven ability to manage sell-in and sell-through activities and to create business development plans
A deep knowledge of the payments industry
excellent organizational and planning skills
ability to travel within assigned geographic territory
15+ years experience within the payments and/or telecommunications market
receptionist
Working hours
part-time
Responsibility
greet and assist all visitors, ensuring they have signed in where necessary
sort and distribute incoming post / frank outgoing post
assist PA’s with various projects as and when required
fire Alarm testing and fire checks weekly
creation and deletion of security passes
point of contact for all facilities issues
book facilities maintenance visits
order and distribution of office supplies
Requirements
previous experience as a Receptionist/Administrator