NEPHOS TECHNOLOGIES

Responsibility

• these are 16 different storage technologies including things such as NetApp, Nutanix File, DellEMC and MS File Servers
• support new client onboarding activities from the project stage into business as usual
• support the implementation, configuration and ongoing management of the monitoring solution
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• help support Major Incidents to ensure they are managed closely from initial response to resolution, including timely communications
• take ownership of Service Requests to fulfil these quickly and maintain up to date/accurate records
• work as part of a team to provide daily and on-call technical support 24x7x365 on file storage solutions, ensuring high availability, performance, and security of data
• support ongoing version releases, including testing and deployments
• working hours: Shift Pattern over a 24/7 service
• identify technology or process improvements initiatives for standardisation to streamline and/or automation opportunities where possible
• take ownership of Incident and Problem records, apply technical troubleshooting and problem-solving skills to methodically handle investigation activities, identify issues, restore services as quickly as possible and maintain updated records
• collaborate with other client and Nephos IT teams, vendors, and stakeholders to ensure smooth integration and operation of technology with other systems and platforms

Requirements

• experience with supporting file-based storage systems is required
• experience of cloud file storage solutions would be preferable
• an understanding of Active Directory is required
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• experience of being providing client support
• experience with Nutanix is preferable
• experience with hardware installation, racking and stacking
• technical Support Engineer: 7 years
• ITIL Training & Certification would be preferable
• experience in using Service Management ticketing systems
• 7+ Years in a technical support role
• good analysis, troubleshooting and fault-finding skills
• good technical aptitude to understand, use, and learn new technologies or processes

Benefits

• laptop

Earnings for position technical support engineer

Responsibility

• facilitate new client onboarding activities from project initiation to business as usual
• manage the implementation, configuration, and ongoing maintenance of the monitoring solution
• lead the handling of Major Incidents, ensuring timely resolution and effective communication
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• oversee Service Requests to ensure swift fulfillment and accurate documentation
• coordinate ongoing version releases, including testing and deployment
• lead a team to deliver daily and on-call technical support 24x7x365 for file storage solutions, ensuring data availability, performance, and security across 16 different storage technologies, including NetApp, Nutanix File, DellEMC, and MS File Servers
• collaborate with client and internal IT teams, vendors, and stakeholders to ensure seamless integration and operation of technology
• identify opportunities for technology or process improvements, standardization, and automation
• take ownership of Incident and Problem records, applying technical troubleshooting and problem-solving skills to resolve issues promptly and maintain accurate records
• develop and maintain knowledge articles and work instructions to foster a culture of information sharing and skill development

Requirements

• minimum 7 years in a technical support role, with managerial experience preferred
• proficiency in supporting file-based storage systems, such as NetApp or Dell EMC
• familiarity with cloud file storage solutions
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• understanding of Active Directory
• experience in providing client support
• preferable experience with Nutanix and hardware installation
• ITIL Training & Certification preferred
• proficiency in using Service Management ticketing systems
• strong analytical, troubleshooting, and fault-finding skills
• ability to understand, use, and learn new technologies and processes
• demonstrated initiative and self-reliance in completing tasks and projects

Benefits

• laptop

Earnings for position engineering manager

Responsibility

• create and maintain up to date knowledge articles or work instructions around your area of expertise, to help build a culture for sharing information and developing others
• support new client onboarding activities from the project stage into business as usual
• experience of being providing client support

Benefits

• laptop

Earnings for position engineer

Earnings for position accountant

Responsibility

• noted as one of Europe’s fastest-growing companies, Nephos Technologies specialises in solving complex data problems for large customers
• critically, they will be a team player with excellent communication skills to facilitate cross-functional and cross-company team efforts
• our purpose is to support organisations to unlock the hidden value of data so they can innovate, transform and drive change in a modern digital world
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• our vision is to become the data system integrator that organisations turn to when they want to break from the norm, tackle the impossible and materialise visions. We challenge organisations to think differently and stay at the forefront of change
• as part of the continued and rapid growth at Nephos Technologies, we are expanding our Marketing Team to build on the momentum and market interest of our unique data-focused services
• main responsibilities
• we are on the search for a highly skilled and motivated Marketing Coordinator who can contribute to existing programmes while assisting with development of new initiatives aligned with our company aims and objectives
• manage company social media channels and inbound marketing enquires
• working closely with the Head of Marketing, the ideal candidate will have experience across a wide range of marketing functions such as communications, advertising, branding, events, digital and social media
• develop original and engaging copy for social media platforms, website and advertising collateral
• to ensure success, the successful candidate will be self-driven, an organised multitasker, able to handle many diverse projects simultaneously and meet deadlines
• manage and drive the execution of marketing campaigns
• prepare marketing activity reports and metrics for programme success
• if this aligns to your skills and qualities, then we want to meet you. Apply today and help drive our marketing efforts to new heights
• when required, support other marketing initiatives and projects as needed
• assist in developing and implementing the company’s brand strategy
• enable the Sales Team to effectively engage with marketing activities by communicating campaign objectives, timelines and deliverables
• manage external agencies to produce marketing collateral, branding materials and market research

Requirements

• digital marketing: 2 years

Benefits

• mutual