Earnings on positions in NCO EUROPE
NCO EUROPE is looking for employees for positions:
- adhere to client data protection and security policies
- create and analyse reports for the portfolio of customer accounts assigned to you
- utilise various tools available to locate customer contacts
- verify the right customer contact responsible to pay invoices, by telephone
- understand the reason for non-payment and create urgency through effective questioning
- gain customer commitment to collect payments immediately and settle all overdue accounts
- aim to set up electronic invoicing for customers on every opportunity
- remove roadblocks that may prevent customers from paying on time in the future
- experience of working in a Credit / Collections environment desirable
- excellent verbal and written communication
- confident in telephone and email interactions with customers
- good computer skills
- sound judgement and decision making
- analytical and problem solving
- attention to detail
- ability to multi-task and set priorities
- improve incident management governance and controls specifically around service request and prioritisation
- constant push for service and efficiency improvements
- ongoing management and ownership of IT core responsibilities
- managing the Service Desk ticketing system and working closely with team members to ensure that tickets are resolved in a timely manner
- our Housekeeping Team are onsite all day cleaning all high touch surfaces
- perform regular checks to ensure controls are working and fit for purpose
- pro-actively identify opportunities to enhance the customer experience by streamlining processes and championing automation
- to assist with client audits
- our Housekeeping Team are onsite all day cleaning all high touch surfaces Our desks are spaced
- provide accurate, valid and complete information to members by using the right methods/tools
- agents will need to provide positive information, help, support and guidance to address the member’s needs
- maintain accurate records of member interactions
- adhere to the company standards and meeting/exceeding KPI’s focusing on 1st call resolution and call handling time
- provide accurate, valid and complete information to customers by using the right methods/tools
- our Housekeeping Team are onsite all day cleaning all high touch surfaces
- ensure commitments made to customers are followed up in a timely manner
- adhering the company and standards and meeting/exceeding KPI’s focusing on 1st call resolution and call handling time