NCO EUROPE Salary

Rating of the company
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5 reviews in total
  Preston
NEW CITY HOUSE 57-63 RINGWAY PRESTON PR1 1AF
TIN: 03122581
  Consulting services
Rating of the company
based on 0 evaluations
5 reviews in total

Earnings on positions in NCO EUROPE

NCO EUROPE is looking for employees for positions:

customer service

Working hours

  • full-time | Permanent

Language

  • english

Salary

  • salary

Responsibility

  • adhere to client data protection and security policies
  • create and analyse reports for the portfolio of customer accounts assigned to you
  • utilise various tools available to locate customer contacts
  • verify the right customer contact responsible to pay invoices, by telephone
  • understand the reason for non-payment and create urgency through effective questioning
  • gain customer commitment to collect payments immediately and settle all overdue accounts
  • aim to set up electronic invoicing for customers on every opportunity
  • remove roadblocks that may prevent customers from paying on time in the future

Requirements

  • experience of working in a Credit / Collections environment desirable
  • excellent verbal and written communication
  • confident in telephone and email interactions with customers
  • good computer skills
  • sound judgement and decision making
  • analytical and problem solving
  • attention to detail
  • ability to multi-task and set priorities

service manager

Working hours

  • full-time | Permanent

Salary

  • salary

Responsibility

  • improve incident management governance and controls specifically around service request and prioritisation
  • constant push for service and efficiency improvements
  • ongoing management and ownership of IT core responsibilities
  • managing the Service Desk ticketing system and working closely with team members to ensure that tickets are resolved in a timely manner
  • our Housekeeping Team are onsite all day cleaning all high touch surfaces
  • perform regular checks to ensure controls are working and fit for purpose
  • pro-actively identify opportunities to enhance the customer experience by streamlining processes and championing automation
  • to assist with client audits

travel agent

Working hours

  • full-time

Benefits

  • service car

Salary

  • salary

Responsibility

  • our Housekeeping Team are onsite all day cleaning all high touch surfaces Our desks are spaced
  • provide accurate, valid and complete information to members by using the right methods/tools
  • agents will need to provide positive information, help, support and guidance to address the member’s needs
  • maintain accurate records of member interactions
  • adhere to the company standards and meeting/exceeding KPI’s focusing on 1st call resolution and call handling time

customer service representative

Working hours

  • full-time | Permanent

Salary

  • salary

Responsibility

  • provide accurate, valid and complete information to customers by using the right methods/tools
  • our Housekeeping Team are onsite all day cleaning all high touch surfaces
  • ensure commitments made to customers are followed up in a timely manner
  • adhering the company and standards and meeting/exceeding KPI’s focusing on 1st call resolution and call handling time