Earnings on positions in NATTERBOX
NATTERBOX is looking for employees for positions:
- high level of personal IT knowledge and skills
- A good knowledge of Windows and/or MacOS
- hardware configuration, setup, fault-finding and diagnostic skills
- knowledge of databases, data types and structured information systems
- task focused with excellent organisational skills
- live within commuting distance of Croydon, South London
- cloud and Telecoms Experience: Knowledge of cloud technologies and telecoms services
- voIP Expertise: Understanding of VoIP protocols and PSTN/mobile networks
- networking Knowledge: Familiarity with networking concepts, including firewalls, DHCP, NAT, and DNS
- customer Support Experience: Minimum of 1 year in a customer-facing helpdesk role
- technical Proficiency: Basic IT knowledge, including networking fundamentals
- problem-Solving Skills: Strong analytical and logical thinking, with a passion for troubleshooting
- communication Skills: Excellent written and verbal communication abilities, with a friendly and approachable demeanor
- keep customers informed about case status and resolution progress
- enhance the knowledge base with informative articles to empower customers
- provide exceptional customer support through various channels