minimum 3 years commercial experience in front-end/full-stack development Proven experience in architecting complex React/Vue/Redux applications or component libraries
proven experience in delivering front-end web applications independently
strong knowledge of ReactJS/Vue and Redux
good understanding of REST API design
provide technical guidance and leadership to our client as well as third party vendors and more junior engineers
cypress/other functional testing frameworks
write high quality, fully tested JS code
HTML/CSS - we use SASS/SCSS/Styled Components
systems engineer
Working hours
permanent
Salary
salary
Responsibility
assist the Cloud Services team with project work and service improvements as and when required
provisioning of customer facing services in line with technical documentation
other ad-hoc activities that may from time to time be requested by the line manager
participation in the out of hours on-call rota is an expected part of the role
carry out proactive tasks in a timely and effective manner to help maximize platform and service uptime and to prevent reoccurring issues, such as resolving monitoring alerts, deploying security updates, checking watch points and other general platform/systems maintenance and administration that may be required
act as an escalation point for other operational teams within NASSTAR who consume resource and services from Cloud Services platforms, progressing support incidents and technical escalations in line with the NASSTAR SLA, including escalation of incidents that the Service Desk are unable to resolve
take responsibility for day-to-day BAU activities and when directed, project work to ensure that the NASSTAR Cloud Services platforms meet the agreed targets for availability, compliance and capacity against agreed Key Performance Indicators , Operational Level Agreements , Service Level Agreements and Service Level Targets
service manager
Working hours
full-time | Permanent
Salary
salary
Requirements
as this is leading a Cloud orientated team Microsoft Fundamentals certification or above in Azure or Modern Workplace
leadership qualifications such as BTEC
service Management such as ITIL
minimum 3 Years in management role of frontline technical teams
technical background in networks
technical background in Cloud or hosted infrastructure
self-driven, collaborative approach with a desire to inspire teams and delight customers
experience working for a Managed Service or Comms Provider
Responsibility
deliverable 3: Meet customer contracted SLAs, and promote proactivity to drive high customer satisfaction and BSC ratings
team leader
Working hours
permanent
full-time | Permanent
Salary
salary
Requirements
prior experience managing a team of Level 2 Network Engineers
experience working in a technical customer facing role within a busy ISP, Telco, or Managed Services environment
experience working with and adhering to Incident Management procedures
experience supporting end users across a variety of locations
strong knowledge of the customer support flows, troubleshooting skills, techniques, and tools
experience of ITSM systems and automating Service Desk processes
an ability to explain technical content to non-technical audiences
about Nasstar
Responsibility
deliverable 4: Act as an escalation point and decision maker for service-related issues. Identifying bottlenecks and work with your COM to build & implement service improvement plans
project coordinator
Working hours
permanent
Salary
salary
Responsibility
works to ensure a positive perception of project management within Nasstar
maintains schedules and delivers low complexity and/or low risk projects and activities , taking account of dependencies and resource requirements
consolidates and documents the fundamental components of projects
tightly controls project scope whilst meeting and managing customers broader expectations within the commercial model
responsible for provision and control of project documentation as a primary reference point for tracking and audit purposes
monitors project budget, forecast and actual costs, providing early warning of any deviation
works with Senior Commercial Accountants to provide a clear and accurate view of project financials
develops, implements and updates project resource allocation plans , working with Professional Services to confirm staff availability and scheduling
customer service manager
Working hours
full-time | Permanent
Salary
salary
Requirements
as this is leading a Cloud orientated team Microsoft Fundamentals certification or above in Azure or Modern Workplace
leadership qualifications such as BTEC
service Management such as ITIL
minimum 3 Years in management role of frontline technical teams
technical background in networks
technical background in Cloud or hosted infrastructure
self-driven, collaborative approach with a desire to inspire teams and delight customers
experience working for a Managed Service or Comms Provider
Responsibility
deliverable 3: Meet customer contracted SLAs, and promote proactivity to drive high customer satisfaction and BSC ratings
solution architect
Working hours
permanent
Salary
salary
Responsibility
deliver customer excellence via a customer driven consultative approach. Collaborate, communicate, and educate customer and our wider internal technical teams
expert knowledge of Identity and Access Management technologies and concepts
strong understanding of IAM industry trends and public cloud adoption
strong organisational and time management skills, to be self sufficient when delivering M365 technology driven projects/engagements
spend time working with Pre-Sales to support the Nasstar Sales teams, from a technical expertise perspective
drives technical best practices to ensure that our services continue to evolve to utilise new technologies to deliver excellent customer outcomes
produce instructional documentation on Microsoft 365 functionality
an identity obsessed individual, with a passion for embracing new identity-based technologies. Has the desire to work in niche technical environments. Highlight and mitigate risks
Requirements
proven track record in delivering consulting engagements including strategy, deployments and migrations to M365
good understanding of the full range of Microsoft 365 products and services. Including device management, Teams, Exchange online, SharePoint and security
demonstrable experience of delivering effective tech-related projects
proactive and professional attitude when on client site or on client facing calls
commercially aware but able to place people’s experience at the centre of considerations
excellent Interpersonal skills, including the ability to influence at all levels
about Nasstar
at Nasstar, we specialise in transformative technology
engineer
Salary
salary
Responsibility
manage stakeholders and client expectations, clearly communicating timelines, progress, and blockers
collaborate with business stakeholders to understand their data requirements and provide insights and solutions for data-driven decision-making
provide technical guidance and leadership to our client as well as third party vendors and more junior engineers
practice good software engineering practices
attend all required team meetings, stakeholder meetings, standups etc
communicate clearly with team members, stakeholders and clients
Requirements
knowledge of Python and Django
understanding of Azure data tools such as Databricks
skilled with Pythonic data processing tools such as Pyspark and Pandas
understanding of Azure products and services
technical consultant
Working hours
full-time | Permanent
permanent
Salary
salary
Responsibility
resolve incidents and requests within SLA for customers that cannot be resolved at the Nasstar 3rd Line Engineer level
be the authoritative voice on technical decisions and present to internal and external stakeholders
proactively identify consistent trends and resolve these on an ongoing basis to drive continual service improvement
develop and mentor other team members with an approachable manner, helping to develop Best Practice and standards that can be shared with the team
be part of a collaborative team, working together across geographies and sharing knowledge, and responsible for complex ticket resolutions, ticket management, queue ownership, customer management, process compliance, best practice configuration reviews and patching
Requirements
cisco CCNA
fortinet NSE 3 or above
good technical knowledge of a range of Asset Management capabilities. Strong understanding of network management tools and techniques
experience of developing the Lifecycle Consultant capabilities within organisations and maturing the organisational approach to asset management
flexible, adaptable, and able to manage personal workload
recent experience in an Infrastructure or Engineering sector and ideally strategy -focused and/or operational roles
willingness to support and ultimately own customer relationships
strong team player, and able to work effectively and inclusively with remote teams
home manager
Working hours
permanent
Salary
salary
Responsibility
support qualification of bids in accordance with the Bid management process
ongoing management of all Workarounds and Known Errors
inspires and motivates others through the demonstration of professional and technical credibility
ensuring that applicable resolutions are applied across the Nasstar and Client Infrastructures to prevent service failures
ensure win strategy is understood/upheld
e.g
margin and profitability targets are optimised
provide education, guidance, support, to ensure adoption of and adherence to problem management processes as well as always looking for improvements
Requirements
ideally has ITIL foundation certification – can be ITIL v3 or above ELSE at least knows about it
previous experience in an end-to-end Problem Management role, taking ownership of Problem records from start to finish
knowledge of creating and improving Problem Management processes and tooling
proven experience delivering continuous service improvements for the business and working towards SLAs and deadlines
excellent stakeholder management with both technical and non technical stakeholders
experience working within a 24/7 IT operational environment/MSP Environment
knowledge of ServiceNow
location: Home-based with occasional travel to Nasstar offices