claims handler
11 the last 200 days, recently 2023-05-17
Responsibility
- handle a case load of motor claims from first notification of loss though to closure of the claim
- using your claims handling experience in order to settle claims minimising potential for increased costs
- using initiative to handle/ settle claims minimising potential for increased costs
Show more +26 - acting as friendly point of contact for customers, ensuring effective customer communication is met
- handling a portfolio of Employers/Public/Property Owners &Products liability claims from first notification of loss through to closure of the claim
- managing a caseload of claims ranging from €/£10,000 - €/£50,000
- management of the clients claim including the repair of client’s vehicle in line with industry guidelines to ensure a smooth conclusion
- inbound/Outbound call handling
- work as part of a team to ensure that Service Level Agreements adhered to on all claims
- support in the handling of low level complaints and complex enquires
- capture correct data to as a point of contact for customers, ensuring effective customer and insurer communication
- acting as first point of contact for customers, ensuring effective customer/insurer communication is met
- work to targets ensuring service level agreements are adhered to on all claims
- inbound and outbound call handling
- ensuring Service Level Agreements are adhered to on all claims
- enjoying handling a case load of variety claims for Employers/Public/Property Owners &Products liability claims from first notification of loss through to closure of the claim
- handling low level complaints
- you will carry out investigation of claims where appropriate to obtain quantum and liability information in order to make appropriate policy and legal liability decisions
- carry out investigations on claims where appropriate to obtain quantum and liability information in order to make policy and legal liability decisions
- handling a portfolio of Commercial and domestic Property Insurance claims from first notification of loss through to closure of the claim
- carrying out investigations of claims where appropriate to obtain quantum & liability information in order to make appropriate policy and legal liability decisions
- liaising with external companies such as our lawyers and broker partners to provide robust information and case management allowing them to assist in the settlement of our clients’ losses
- inbound and outbound call handling, capturing correct data and acting at a first point of contact for customers, insurers and legal providers
- liaising with external companies such as lawyers and broker partners to provide robust information and case management allowing them to assist in the settlement of our clients’ losses
- responsible for day-to-day work allocation for the team
- MPL Claims Management is ERGO’s own in-house third-party administrator managing multi line claims including property, casualty, and motor for both its own and external customers
- manage invoices received from the authorised hire and repair partners, ensuring they are accurate, and register payments onto the claims system for approval
- provide support with team training when required
- take a detailed approach to reconcile accounts and recover outstanding payments, ensuring all correct infoamtion is collcted
Requirements
- passionate for providing the best customer service
- minimum of 2 years claims experience, preferably in a senior claims role
- 1-5 years’ experience required in handling Employers/Public/Property Owners &Products liability claims
Show more +24 - 1-5 years’ experience required in handling Property Claims
- experience in multitasking
- TDDP, CH, PI experience
- excellent communication skills, with a strong customer focus
- experience facilities management, organising engineers or motor claims management
- no previous claims or insurance experience is required as full training will be provided
- professional communication skills
- team support / management experience, desired
- confident communicator who is not afraid of a challenge
- experience negotiating with solicitors
- experience in managing a caseload of claims / debt recovery
- property or Insurance knowledge would be an advantage
- good leadership skills
- takes a driven and targeted approach
- quick learner who is not afraid of a challenge
- the ability to work in a fast-paced environment
- professional communications skills
- passionate for providing outstanding customer service
- debt recovery: 1 year
- claims Processing: 1 year
- customer service: 1 year
- motor Claims: 1 year
- polite and enthusiastic can-do attitude
- 1 year+ Customer service experience
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