claims handler
8 the last 337 days, recently 2023-09-12
Responsibility
- job Role
- at MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads
- our work and impact stretch further too
Show more +31 - we have an exciting opportunity for an experienced Property Damage Claims Handler / or Trainee Claims Handler
- we're looking for talented people to join our dedicated and friendly Claims Team
- to work in conjunction with company policies and procedures
- working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately
- full training will be provided for successful candidates
- support the Claims Operations Team leader in providing technical feedback to CTA’s and Claims Handlers
- key Outputs
- support the Cross Border Engagement Manager working with the Council of Bureaux and Foreign Bureaux
- last year we helped more than 42,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives
- manage the claims process from end to end, treating customers fairly
- the purpose of our Claims Handler role is to progress a portfolio of Personal Injury and Property Damage claims to an effective and satisfactory conclusion for customers, in accordance with the uninsured and untraced drivers’ agreements, providing an excellent customer experience, while dealing with customers in a helpful, proactive and professional way
- we manage services for the insurance industry and government to help keep costs down for UK motorists, and we manage the Insurance Fraud Bureau, which brings together insurers, partners and law-enforcement agencies in the fight against fraud
- provide coaching and mentioning to the team to improve the technical performance
- collaborate and maintain effective working relationships with the wider team
- the role of our Cross Border Claims Handler is to handle both PI and PD claims within their financial authority and in accordance with the Internal Regulations, contributing in the exchange of information across the Green Card Bureau’s and Council of Bureaux whilst providing an excellent customer experience and acting as an escalation point for Claims Technical Assistants and Claims Handlers
- to ensure that all Data Protection requirements are complied with
- this is a great opportunity for someone either looking to start a career in a motor claims environment or for someone with previous property damage and/or personal injury claims handling experience to further develop their existing skills
- make timely and effective decisions on ID, liability and Quantum to ensure business targets are met
- to build and maintain effective working relationships with colleagues and contacts
- the main purpose of this role is to support and, where appropriate, compensate victims of negligent uninsured and hit and run motor accidents in the UK, Scotland and Northern Ireland - handling your own portfolio of claims which have been presented by direct customers and/or their representatives, from submission through to settlement or closure
- analyse evidence to make informed decisions in support of lifecycles
- to manage the claims process from end to end
- plan and prioritise own workload, in line with changing requirements
- ensure that all data protection requirements are complied with
- work in conjunction with company policies and procedures
- to make timely and effective decisions on ID, liability and Quantum
- to be outcomes focused in delivering the best result for claimants and member insurers
- to be outcomes focused in delivering the best result for claimants, member insurers, Foreign Bureaux and Insurers
- contribute in creating and maintaining a high performing culture
- relationships
- to use judgment in escalating and referring claims outside of own authority
Requirements
- uninsured Drivers Agreement and/or
- untraced Drivers Agreement and /or
- internal Regulations/EC Directives
Show more +10 - the Road Traffic Act
- article 75
- to be able to use Microsoft based products
- an excellent understanding of motor insurance and claims principles in general
- an excellent understanding of the Civil Procedure Rules and MIB stance on litigation
- salary circa £40,000
- 35 hours per week
- IT kit supplied to you
- to understand and use the expert valuation system within the operating criteria, and fully appreciate the need and benefits of the same
- £320 start up allowance
Salary in other companies in the position claims handler
| IDEX CONSULTING | 3791 £ | 3333 £ 3791 £ |
| MILLER INSURANCE SERVICES LLP | 3733 £ | 3333 £ 3791 £ |
| INSIGHT RECRUITMENT SOLUTIONS | 3583 £ | 3333 £ 3791 £ |
| RESIDENTIAL MANAGEMENT GROUP | 3583 £ | 3333 £ 3791 £ |
| NASHROCK RECRUITMENT | 3542 £ | 3333 £ 3791 £ |
| SUCCESS LOVE | 3367 £ | 3333 £ 3791 £ |
| SYNERGIS SEARCH AND SELECTION | 3333 £ | 3333 £ 3791 £ |
| MB GROUP | 3333 £ | 3333 £ 3791 £ |
| RESONATE SEARCH AND SELECTION | 3333 £ | 3333 £ 3791 £ |
| WISE MAY | 3333 £ | 3333 £ 3791 £ |