receptionist / administrator
3 the last 102 days, recently 2023-10-12
Responsibility
- answer calls, emails and web chat enquiries from customers
- make telesales and market research calls to new and existing customers
- deal with customer orders, card payments, enquiries and complaints
Show more +5 - advise about products and services
- an excellent opportunity has arisen for a reliable and committed Receptionist/Sales administrator at our sausage, saveloy, and burger manufacturing company in North London
- support customers with their balance and queries
- we are seeking a meticulous and adaptable sales administrator to manage our purchase orders and invoices. In this role, you will verify customer information, issue invoices, relay order instructions
- update customers' records and payments on computer databases
Requirements
- customer service skills
- to be thorough and pay attention to detail
- passion for, and experience in, the provision of customer services
Show more +20 - be available to work from 8am to 5pm Monday to Friday
- the ability to work well with others
- excellent time-keeping and organizational skills
- be professional at all times, and respond to customer queries in a friendly, helpful and polite manner
- sensitivity and understanding
- A positive, confident and self-driven approach
- provide a range of support services to existing customers using a telephone and via email
- patience and the ability to remain calm in stressful situations
- the ability to work well under pressure
- process sales/purchase requests and log customer queries using the relevant in-house operating systems and payment processing machines
- the ability to accept criticism and work well under pressure
- the ability to work well as part of a team
- excellent verbal communication skills
- an ability and willingness to learn and take on new responsibilities
- work effectively as part of a team
- active listening skills
- flexible and reliable
- build and maintain positive relations with existing and new customers
- to be able to use a computer and the main software packages competently
- develop a sound understanding of our product range, and be able to effectively promote our products to new and existing customers
Salary in other companies in the position receptionist / administrator
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