apprentice
16 the last 254 days, recently 2023-08-04
Responsibility
- serve customers in a helpful and friendly manner and ask questions to establish customer needs
- effectively monitor and maintain the Safety Cloud system that the company use for health, safety and environmental management
- support branches and departments with both reactive and proactive marketing activity
Show more +25 - show customers products that meet their needs without contravening H&S procedures
- provide support to branches on Safety Cloud related issues via MS Teams or telephone
- measure the performance of marketing activity, providing analysis and ROI
- ensure customers have all the products they need before they leave the branch
- maintain monthly reports and spreadsheets
- undertake admin tasks and some elements of customer service
- check customers paperwork, ensuring only goods listed on the advice note are given to the customer
- arrange meetings and training courses, as required
- develop strong relationships with key internal and external stakeholders
- pick and assemble orders for both delivery and collection, matching picking notes to the driver delivery notes
- answering the telephone and directing relevant queries to other members of the team
- undertake regular stock takes and advise on low stocks
- ordering supplies and equipment for the Dept
- order goods within branch guidelines
- ensure any goods that are damaged are dealt with as per company guidelines
- always wear the necessary Personal, Protective Clothing as issued when at work
- keep the yard/warehouse clean, neat and tidy
- adhere to all H&S policies
- work across the full marketing mix including website, email, SMS, print, social media, PR, digital display screens, ecommerce, SEO, PPC and more media
- any other duties and responsibilities commensurate with the accountabilities of the role
- you will work as part of our Central Support offices in Hull. As a \*S.H.E.-Technician L3 Apprentice you will provide excellent admin support to our established H&S team
- other duties as reasonably required as part of the role of Customer Service
- other duties as reasonably required as part of the role
- gather accurate CRM data from all new customers
- keep abreast of latest industry trends and innovations
Requirements
- excellent interpersonal and communication skills
- no formal qualifications required
- you’ll need a passion for people and a flair for design
Show more +18 - ability and enthusiasm to assist with the end-to-end customer journey
- great Attitude
- good Time Keeping skills
- time Keeping
- some knowledge of Builders Merchants beneficial but not necessary
- committed to providing excellent customer service
- good organisational skills
- be articulate, confident, and enthusiastic
- good numeracy and literacy skills
- keen attention to detail
- have the ability to work in a fast-paced environment to tight deadlines
- have excellent written and verbal communication skills
- IT literate
- good communication skills
- have the ability to effectively adapt and prioritise workload
- be dynamic and capable to take ownership of projects
- have a high level of accuracy and attention to detail
- warehouse experience: 1 year
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