MICHAEL PAGE

Responsibility

• constantly drive improvements of standard and service levels across the service department
• reporting to the Legal Practice Director, you will oversee the operation of the customer service claims and the legal complaints department
• oversight of up to 30 fte including direct management of Team Leaders
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• provide the Customer Service function with clear objectives, leadership and training
• developing and leading the Customer Experience Team
• manage a busy team and drive improvements in complaints handling and customer care
• manage a team of customer service and technical support representatives
• manage a growing team
• ensure the team are meeting weekly KPI targets
• manage day to day resource to ensure adequate team coverage at all times
• responsible for the delivery of excellent customer service on a consistent basis throughout the team
• work closely with transport function to arrange timely and accurate delivery of products to customers
• innovate and implement new initiatives whilst looking to refine processes to further improve the customer experience
• establishing and maintaining standards for the whole process of a customers experience
• non-fee earning role
• oversee customer service and technical support operations
• coaching and mentoring direct reports and setting KPIs
• encourage and motivate a team of Customer Service Agents
• ensure consistent delivery of service against team performance indicators
• act as a point of escalation for any day to day operational issues
• improving the customer service experience, creating engaged customers
• overall responsibility to lead, inspire, develop and motivate Supervisors & Team Leaders to deliver a best-in-class customer experience
• to develop and implement any action and improvement plans to improve and meet performance targets, enhance customer experience and minimise dissatisfaction
• the key duties and responsibilities for this Customer Service Manager include
• the Key Responsibilities for a Customer Service Manager Consists of
• work with production team to manage lead times for customer expectations
• provide the Customer Service team with clear guidance and support throughout daily operations
• taking ownership of customer issues and following through to resolution
• liaise with clients and lawyers to address customer complaints and issues at a fast pace
• manage large B2B Customer accounts and contracts
• conducting monthly & quarterly progression reviews with direct reports
• oversight of all sales order receipts within your team
• act as the first point of contact and an ambassador to the company
• adept management of remote team members
• use customer feedback to help improve process and procedures that leads to better outcomes for customers
• delivering and maintaining industry leading customer service
• establishing and maintaining business standards for the complete customer journey
• provide the team with regular training, development & 1-2-1's
• effectively lead and manage change by ensuring teams are fully prepared through effective leadership, communication, involvement, coaching and support
• oversee & manage the installation engineers diaries, arranging the installations for all UK customers
• develop and implement customer service policies and procedures
• maintaining clear communication lines between internal departments and the customer service team
• assessing how company procedures could be improved to achieve customer satisfaction
• maintain a stimulating environment for the team to ensure staff retention and motivation
• designing and implementing performance Customer Experience improvement strategy, gaining buy in from both internal stakeholders and external stakeholders
• act as an escalation point/go-to person for team members
• generate and analyse reports using the data to target and drive future service development and delivery
• ownership of the customer order book, ensuring all customers receive their orders on time in full
• responsibility for training, performance monitoring & performance review of all staff in accordance with policies and procedures
• monitor and manage agreed SLA's and KPI's
• ensuring customer satisfaction and online reviews are consistently at a high level
• creating staff rotas
• implement, review and drive SLA's & KPIs across the Customer Service function
• take ownership of any escalated customer issues, aiming to resolve in a timely manor
• develop strategies to automate the order taken and daily operations
• stay up to date with new legislative developments and regulations in relation to claims avoidance and handling
• train and mentor customer service and technical support staff
• delivering an outstanding customer experience across all channels in line with set SLA's and brand values
• drive OTIF target through continuous improvement activities across the business
• responsibility for resolving Staff issues/concerns as first point of contact, this includes annual leave arrangements, sickness absences, disciplinary issues and grievances
• deal with Customer queries and complaints and provide quick solutions
• identify improvements to processes to ensure an excellent customer experience
• implement departmental strategies around quality of service, productivity and profitability
• build rapport and long term relationships with 3PLs/2PLs
• creating and working within budget
• create and implement the CS strategy for the business, working with key internal stakeholders to ensure objectives are achieved
• overall responsibility of the training and development of your team including managing the Quality Assurance program
• leading a team to work towards KPI goals
• regularly review operating procedures and process to drive efficiency and cost saving across the business
• the Successful Applicant
• handle escalated customer inquiries and complaints
• supporting our Head of Customer Experience
• keep up to date with knowledge on the retail industry
• provide key MI to senior stakeholders as and when required
• develop service procedures, policies, and standards
• support colleagues with the use of in-house tools, by providing necessary training and advice
• responsibility for policy implementation and oversight of all policies provided by Directors. Ability to assist with policy review as required
• being the sole escalation point for customer complaints
• creating and sending meaningful report to the leadership team
• identify opportunities for improvement that will improve efficiency and service levels across the business
• analyse statistics and compile accurate reports
• monitor customer feedback and suggest improvements

Requirements

• qualified lawyer with significant, relevant experience
• experience working with a large workload
• proven experience managing teams in customer service and/or technical support roles
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• managerial experience of customer service teams/contact centre in a reasonably high-volume environment
• excellent communication and interpersonal skills
• hands on approach
• ability to remain confident, calm and polite when under-pressure
• ability to remain calm in stressful situations
• proven performance manager
• incredible communication and conflict-resolution skills

Benefits

• company car

Earnings for position customer service manager

Current offers for the position:

Responsibility

• A newly created Marketing role
• working across the UK and African markets
• an excellent opportunity or an ambitious Marketing Executive
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• excellent opportunity to join a business with huge growth plans
• hybrid Working
• A mostly remote role, only required in the office once every 2 weeks
• based Crawley - with hybrid working on offer
• hybrid working 2 home 3 office
• joining a growing Marketing team within a University
• great role for a marketer to step into the Medical Devices industry
• about Our Client
• everything about CSL is designed to keep our customers connected, secure and live
• my client is a medical devices business with offices in Crawley
• simplicity, service and reliability have been at the heart of everything we do since CSL was founded in 1996
• our client are a medical devices / pharmaceuticals company with offices based in Leeds
• ensure all integrated media and creative and campaigns are delivered to deadline
• work closely with the Marketing Programmes Managers to execute Marketing campaign in UK and NAM
• support the Business Development Lead for Marketing to develop and execute global marketing campaigns
• will have worked in institutional and/or IFA marketing role within financial services
• map customer profiles and their journeys
• the sectors we work in and applications we connect are at the highest end of critical communications
• they are at the forefront of innovation, dedicated to developing cutting-edge medical technologies and solutions to improve patient care worldwide
• liaise with your team and wider stakeholders to gather feedback on marketing campaigns
• complete market research, analysing forecasts and performing competitive analysis
• book, plan and manage all UK events
• create content to support key marketing campaigns and convey key campaign messages across a broad range of marketing channels
• manage the Marketing Resources hub
• conducting market research and analysing data to determine the best social media platforms for the brand to focus on
• knowledge and understanding of the institutional and intermediary market
• ideate the touch points through engagement
• conducting post campaign analysis, measuring success against KPIs, sharing learning's with the team for future activation's
• develop marketing communication plan for a given group or activity with guidance from a Marketing Manager
• execute and prioritise effective campaigns to generate leads, utilising the full marketing mix e.g
• delivery communications and campaigns
• create capability documents for each discipline by working closely with the Content, Design and Marketing Programmes teams
• critical connectivity can be complex but we make it easy
• outreach and link building
• prepare marketing sales and trend reports
• responsible for ideas that contribute to the development of the annual marketing strategy and plans
• good investment knowledge and understanding of strategies and products across asset classes
• email marketing
• implement the necessary marketing actions to support the company's current marketing strategy
• update and maintain the website including adding / updating products and production of new content on products
• co-ordinate the implementation of multi-channel campaigns that drive recruitment and occupancy or support the launch of new initiatives and propositions
• build an experimental approach to engagement to test and learn from
• implementing budget, invoicing and logistics
• execute marketing activities with support from the wider marketing function
• develop, plan and deliver promotional marketing campaigns with the specific purpose of driving sales and increasing brand awareness
• leading on brand development projects, managing and developing the visual identity including templates and brand guidelines
• creating and curating high-quality content for social media platforms, such as images, videos, and written posts
• supporting the marketing team and wider organisation through the collection, analysis and distribution of market and consumer insight
• proactively researches best in class on the high street from store openings to launch events
• planning, execution and optimisation of Email & CRM campaigns
• great grammatical copy-writing - Plus an understanding for tone of voice
• project lead on digital and face to face events, such as industry exhibitions, study days, press conference and internal events
• help improve conversion rates for leads and traffic to the main CSL website
• support the Senior/Marketing Manager with their Brand Campaigns
• manage Facebook, Twitter and LinkedIn social media channels with the goal of increasing engagement and establishing brand
• meet regularly with the Brand & Design team and agree on execution of the plans and workload
• organise and support events and liaise with third party suppliers, including occasional attendance
• implement sales and marketing activities under Business Development Managers' direction
• carrying out a mix of marketing and content writing responsibilities
• support the organisation in achieving its goals around building awareness through its Digital PR strategy
• support development and execution of company marketing and branding strategies
• website content management
• understand the company's products and services so that you can bring in fresh ideas for the company
• research analysis on competitors
• deliver integrated campaigns for the purposes of lead generation and implement a programme of continuous improvement and learning
• social media management & content
• use internal and 3rd party data and insight to continually track, evaluate and report on the impact of key marketing campaigns
• selecting and negotiating with vendors and monitoring their activities to ensure quality control
• you'll be involved in content creation, event marketing, brand development and marketing communications
• support the delegate acquisition and logistics of online events and roundtables

Requirements

• "marketing" OR "marketing executive" OR "brand marketing"
• marketing Executive
• social Media Executive
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• media Executive
• online Product Executive
• self-motivated
• at least 1 year of outreach and link building experience
• experience of developing campaign messaging and an understanding of email marketing principles
• solid knowledge and understanding of digital marketing including social media and SEO
• the successful candidate will need to have a developed background in marketing as well as an understanding of professional services
• mastery of MS Office, Adobe software and social media platforms

Benefits

• mutual

Earnings for position marketing executive

Current offers for the position:

Responsibility

• process outgoing payments in compliance with financial policies and procedures
• perform day to day financial transactions, including verifying, classifying, and recording accounts payable data
• processing invoices and expenses in line with company policy
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• maintaining accurate accounts payable records, making sure all invoices and payments are accurately entered into the system
• issuing remittance and advice notes
• manage supplier debt in accordance with agreed terms, policies and procedures
• circa 250-350 invoices to be uploaded
• this is a temporary role with the potential to go permanent
• processing and inputting invoices on to the system
• clarify any questionable invoice items, prices or receiving signatures
• processing purchase ledger invoice's
• circa 80 -200 invoices to be uploaded and coded on Xero
• improve Purchase Ledger processes
• issue purchase orders and track associated costs against these
• processing all supplier purchase invoices, refunds and T&E in line within SLA's
• processing invoices and matching with relevant purchase orders
• input of Suppliers details on SAGE
• reconcile the accounts payable ledger to ensure that all bills and payments are accounted for and properly posted
• train and mentor the team
• assisting the accounts payable team with invoice processing on netsuite
• daily bank reconciliations
• processing a high volume of invoices
• processing a backlog of AP invoices
• daily processing of supplier invoices onto Sage
• intercompany invoices, reconciliations, statements & Netting management
• processing purchase invoices and expenses
• processing purchase invoices
• processing invoices and credit notes for purchase ledger circa 800 per month
• verifying entries and comparing system reports to balances
• through ensuring that financial information and documents are accurately captured, processed and controlled to meet accounting terms and deadlines
• reconciling accounts, preparing and sending out payments
• payment runs
• resolve queries
• timely response to internal and external customers
• scheduling and processing payment runs
• processing of supplier invoices and staff expenses, coding and obtaining approval via electronic invoice management system
• assemble and review invoices to be completed for payment
• supporting the Management Accountant with month end duties
• ensure best practice
• initial receipt of invoices, expense reports, credit card statements or other similar documentation
• matching invoices with relevant approved and receipted Purchase Order
• sending invoices for approval and follow ups when required
• assist the Purchase to Pay Manager by managing the timely payment of invoices via BACS and actively investigate discrepancies
• reconciliation of supplier accounts
• scanning and electronically matching and entering high volume of invoices to purchase orders on SAGE
• assist with the management of the sales and purchase ledger accounting transactions including processing as necessary
• 121s and appraisals
• maintain vendor data, i.e. set up new supplier accounts and maintain existing account details
• accurate input of purchase invoices
• accounts Payable Officer duties and responsibilities
• weekly invoice processing / data entry
• reviewing invoices * Entering credit card statements and expenses onto the AP system
• the key responsibilities of an Accounts Payable Assistant will include, but may not be limited to
• preparing suppliers statements
• processing invoices and posting into the system
• process and posting invoices, purchase orders and expenses
• the key responsibilities of an Accounts Payable will include, but may not be limited to
• processing purchase ledger invoices, and matching PO's to invoices
• supplier invoices processing and maintenance of the group accounts payable mailbox
• helping to rebuild corrupt data within Accounts Payable, supported by the wider Finance Team
• manage the day-to-day purchase ledger and finance administration activities
• responding to supplier queries via phone and email
• weekly processing of employee expenses for payments
• the key responsibilities will include, but may not be limited to
• purchase order creation and approvals
• confidence on the phone and the ability to deal with potential difficult conversations
• the main day to day duties for the Accounts Payable Assistant position include
• daily report of unreconciled Direct Debits
• to initiate all payment runs within set timescales
• ensuring correct coding and VAT treatment
• you will have a small team reporting into you who will support and assist with tranactional accounts payable service we offer
• reviewing and processing invoices
• the key responsibilities of the Accounts Payable Officer will include, but may not be limited to
• the main responsibilities will include, but may not be limited to
• accounts Payable Associate responsibilities will include
• support the PTP supervisor/manager in delivering SSC Transactions processes efficiently and effectively to ensure all PTP SLAs and KPIs are met
• deliver a high volume of financial data entry into MS Dynamics within set timescales
• purchasing
• operate the AP invoice queue including review for tax treatment, multi period accounting, proformas and soft payments

Requirements

• excellent organisational and time management skills
• sound knowledge, management and practical experience of finance systems
• have previous experience in Accounts Payable/Purchase Ledger

Benefits

• laptop

Earnings for position accounts payable

Current offers for the position:

Responsibility

• A rare opportunity to join a growing Transport Solutions Provider
• previous Transport experience required
• must be commutable to Huddersfield
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• great opportunity to progress your Transport Leadership Career
• 4 on 4 off shifts between 8am and 6pm
• previous experience in transport or a graduate in Transport and Logistics
• about Our Client
• update and maintain daily data entry forms - including, but not limited to, KPI's, Route Logs, EA Quarterly Returns
• ensure to complete documents containing office staff and drivers time and attendance
• first point of contact for the drivers with regards to their deliveries and collections
• coordination within a multi drop environment
• the Key Responsibilities for the Nights Transport Administrator - 4 on 4 off will be
• the Key Responsibilities for the Transport Administrator - Days 4 on 4 off will be
• supporting drivers to use the HR & Payroll system to submit timesheets and expenses
• collecting all driver paper work and ensuring it is uploaded onto internal systems
• responsible for invoicing as well as keeping financial documentation up to date
• supporting the Transport Coordinators and Transport Managers in making sure that H&S requirements are adhered to on site
• general Transport administration duties
• supporting the Transport Supervisor in making sure that H&S requirements are adhered to on site
• reporting to the Warehouse & Distribution business
• to provide cover for the transport department when people are on leave and support the department and output
• update daily the Fleet KPI detailing all fuel, mileage and fleet costs
• checking and authorising driver timesheets
• be responsible in aiding with the completion of Transport Compliance documentation
• constant communication with the Transport Coordinators and Transport Managers with regards to all the operational status and issues
• assist in negotiating rates with both customers and transport providers
• constant communication with the Transport Supervisor with regards to all the operational status and issues
• produce a daily transport plan that is both practical and achievable ensuring minimal cost and maximum profitability
• maintain a transparent filing system accessible to all
• helping drivers with basic questions about their pay & raising pay queries to the payroll team
• ensuring all routes and paperwork has been checked & balanced
• ensure PPE equipment is ordered in a timely manor
• coordinating with relevant Customer Service teams with regards to load discrepancies for multiple customers
• focus on providing efficiency's within the transport network, in order to maximise profits
• plan to ensure that customer service criteria requirements are always met
• organisation of driver load sheets and legislative paperwork from internal systems once routing and planning is completed
• support other sections of Transport and Transport Administration as and when required
• stock Control & ordering
• my client is a growing 3PL who are based within the Newport area. They are an award winning Distributor and have some prestigious contracts, They are within the Logistics Distribution and Supply chain sector
• our client is a transport collections business based near Doncaster who due to expansion require a Transport Administrator on site working a 4 on 4 off shift pattern with hours betwen 8am and 6pm
• our client is a leading expert in recycling who due to expansion plans and internal promotions require a Transport Administrator to join their team based in Huddersfield
• printing and issuing all relevant paperwork required for drivers to carry out daily routes
• responsible for ordering office equipment and ensuring stock levels are kept at an appropriate level
• managing fleet defects, resolution, and reporting
• good Knowledge of carrying out visual safety checks of the fleet within strict guidelines
• managing fleet defects, resolution and reporting
• assign drivers as appropriate to meet collection/delivery schedules
• checking job completion and reassigning within the route as required, driver debrief and route sign off all completed jobs
• ensure your nominated holiday cover is fully apprised of any changes to existing practices
• administration of Tachograph data
• management of staff holiday reporting
• understanding driver's hours legislation to support compliance and driver wellbeing
• aim to plan loads in the most profitable way, but driving efficiency's
• managing subcontractors daily with regards to their on-time delivery and collection
• ensure that the plan is clearly communicated to all necessary parties and maintain regular contact with both internal and external customers
• all visitors to site are to be welcomed in a polite, friendly and professional manner
• proactively liaise with customers to maintain excellent delivery and customer service
• health, Environment and Quality administration
• liaise very closely with the Warehouse and Transport teams to achieve the most effective plan
• to provide feedback to all interested parties on issues, delays on site, and any non-conforming collections
• maintain office housekeeping/hygiene, including regular cleansing and archiving of computer and hard paper files
• general administrative tasks
• any candidates within the Logistics Distribution and Supply Chain are encouraged to apply
• supporting the Transport Manager at all times
• to Assist the transport department and Logistics planner with the planning of the routes/vehicles, taking into consideration operational efficiencies and resource productivity to support all compliance factors
• calculate weekly, miles per gallon per vehicle on the hire units and distribute to the Transport Supervisor, Administration Manager and General Manager
• resolving service related queries and invoicing/charge queries on behalf of the Customer and with the support of customer services
• the Successful Applicant
• advise Supervisor/Manager of any instance requiring special action
• ensure deliveries are compatible with the driver and / or equipment at all times and that any special requests from sites or in the diary are adhered to
• the successful Nights Transport Administrator - 4 on 4 off
• to capture data to support KPI reporting against agreed targets and produce adhoc reports to support logistics, operations and sales
• the successful Transport Administrator - Days 4 on 4 off
• maintain standards in accordance with the Health & Safety policy

Requirements

• excellent organisational and time management skills
• previous administrative experience required
• previous Transport experience is essential
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• A Strong Customer Services Background - Essential
• A proven track record in a Logistics Distribution and Supply Chain background
• strong administration skills is essential
• experience in a Transport Environment - Essential
• experience managing transport admin tasks in a busy transport operation
• ability to operate on a Monday to Friday and able to work on the shift patterns required
• good working knowledge of Microsoft systems
• experience of working in a cost-sensitive environment
• excellent verbal and written communication skills
• ability to take initiative and work on own accord
• attention to detail
• good working knowledge of UK Geography
• desire to progress and further career
• experience in using transport planning software
• what's on Offer
• awareness of Large Good Vehicles and Trailer combination equipment types

Earnings for position transport administrator

Current offers for the position:

Responsibility

• customer-facing role providing insight & analysis to support decision-making
• working closely with the Operations team
• central London University
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• join a business during an exciting time of growth
• the chance to join a newly created finance team
• an exciting opportunity to join a business owned by a FTSE listed company
• A highly analytical role, business partnering and presenting to senior leaders
• A great opportunity for an upcoming accounting looking to develop their skills
• influential in business objectives & performance
• 18 month contract / 42 days Annual leave
• broad and varied Management Accounting role
• looking for a hands on management accountant with can do attitude and value add
• 30 days annual leave
• A growing business with progression opportunities
• monthly review of management accounts, providing insight
• about Our Client
• our client is a well respected business in the local market with a fantastic environment focused approach
• A to 40 UK research university based in Central London
• A well-known family run business in Surrey
• preparation of management accounts and support in the preparation of annual statutory accounts
• supporting financial and commercial planning through evaluation of emerging business initiatives, investments and major operational changes
• preparation of annual audit packs and liasing with external auditors
• support the Head of Finance in providing revenue accounting, capital accounting and treasury management
• accountability for the financial analysis and modelling of projects
• balance sheet reconcilliations and journal preparation
• overall commercial reporting for the Group
• line management of a Finance Assistant including training, setting objectives and progress reviews
• reporting & Forecasting
• provide financial support for the schools in the university
• ensure accurate and timely delivery of P&L reports and supporting schedules
• supporting with the preparation of month end and year end consolidation reports & balance sheet reconciliation
• ownership of the month end reporting
• monthly review of management accounts
• full ownership of the month end process
• production of management accounts
• AP query resolution and overall management of AP metrics
• the key responsibilities are as follows
• your main responsibilities will be managing a small team whilst running the day to day finance function
• analyse key financial information and provide reporting to the Senior Management
• montly Management Accounts Preparation
• prepare monthly and quarterly management
• production of Management Accounts
• preparing periodic financial statements, including profit and loss accounts, budgets, cash flows, variance analysis and commentaries
• as Senior management accountant you will conduct standard and ad hoc financial analysis in Actuals, RFC, and planning periods
• A role with broad exposure
• improve the business partnering function, creating more robust processes and controls
• review the reporting and provide detailed comments on the main events that occurred during the month
• on a monthly basis reconcile results with the Risk department's monthly P&L reports and work to resolve/explain issues or differences
• preparation of monthly management accounts
• ownership of month end process for the entity
• monthly production of the management accounts for all entities in the Group
• producing budgets and forecasts
• manage, prepare, monitor all reports. Monitor product spend and produce monthly project review packs
• managing a team of 6 part-qualified accountants
• to provide high quality financial information and advice to all key stakeholders and in particular to support any income generation activities
• providing analysis to support decision making and using bench marking to highlight opportunities and add value
• variance & trend analysis
• fulfil the role of a senior business partner for one or more School
• preparation of VAT returns
• develop and maintain labor reporting systems, collaborating with non-financial managers to address variances and identify trends for management action
• preparing daily cash reports and weekly cashflow forecasts
• complete all entries for the management accounts
• monitoring of costs spent and cost to complete
• reporting balance sheet and cash flow for entity
• detailed variance analysis
• raise and acquire supplier acceptance of debit notes for quality, pricing and warranty issues
• the role holder will be required to lead, motivate and develop a team of
• contribute to the preparation of annual budgeting
• contribute to the monthly accountants, the annual accounts and the annual budgets
• financial reporting
• you will be working closely with MD and the group finance function
• provide analysis
• bank and balance sheet reconciliations
• providing a support service by working with all departments and the management team to help make financial decisions
• business partner with key stakeholders
• analyse the results of the company and discuss with senior Management
• present and explain financial results to Risk, Controlling and the wider Accounting teams
• preparation of key balance sheet reconciliations / WiP for review with senior management
• suggest updates and improvements for accounting systems, including payroll and invoicing
• strategic planning
• cost analysis with other departments
• business partnering directly with external stakeholders
• preparation of monthly payroll for global business together with key payroll reconciliations
• to be responsible for the month-end entries, accounting and P&L of key contracts within the business
• cashflow forecasting and reporting
• ensure that all income and expenditure are correctly accounted for
• analyse variances and explore potential problems with budget owners, making recommendations and executing those recommends
• identifying sustainable cost savings targets and initiatives as part of the business planning cycle
• preparation of key information for lodgement of VAT/GST returns
• working closely with the operational managers to help drive growth and business performance, with guidance and support from the Financial Controller
• business partnering
• school course contribution analysis

Benefits

• company car

Earnings for position senior management accountant

Current offers for the position: