Earnings on positions in MERCIA GARDEN PRODUCTS
MERCIA GARDEN PRODUCTS is looking for employees for positions:
- hardworking
- good Communications
- punctual
- reliable
- basic Computer Knowledge
- FLT Driving: 3 years
- hardworking
- good Communications
- punctual
- reliable
- basic Computer Knowledge
- warehouse experience: 2 years
- assisting in processing/repairing returns
- picking and Stacking Sundry Items
- to ensure machines and equipment are maintained and serviceable
- complete and develop further Planned Preventive Maintenance Schedule and support a TPM program
- dealing with breakdowns, restoring components and systems by repair and replacement and re-design
- to operate a variety of machines safely for testing purposes
- to understand and follow circuit diagrams for Hydraulics, Pneumatic, Electrical during fault finding
- to prepare materials and equipment for engineering processes
- making and understanding Pneumatic, Hydraulic and Electrical circuits
- to understand and create technical drawings
- NVQ Level2
- good level of understanding and use of hand tools
- good understanding of Health and Safety practices
- previous manufacturing industry experience would be advantageous
- autonomous Management and/or Total Productive Maintenance
- ability to multi-task, prioritise, and manage time effectively
- maintenance experience
- able to communicate and respond to dynamic situations
- full-time
- full-time | Permanent
- full-time | Part-time | Permanent
- dealing with incoming, outgoing calls and emails using a number of systems to deal with customer queries and complaints
- taking incoming and outgoing calls and emails using the systems we have as a business
- raising customers, the correct replacement parts, collections, and reimbursements when necessary
- raise customers the correct replacement parts, collections and reimbursements when necessary
- identifying and assessing customers’ needs to achieve satisfaction, you are required to investigate and resolve each customer on a case-by-case basis
- build sustainable relationships and trust with customers through positive open and interactive communication
- build sustainable relationships and trust with customer's through positive open and interactive communication
- provide accurate, valid, and concise information by using the right methods/tools providing clear, full and accurate notes on the CRM system
- educated to GCSE with minimum C/4 in English
- good/confident phone contact handling skills alongside active listening skills
- confident and professional speaker on the telephone
- customer orientation and ability to adapt/respond to different types of characters
- can communicate effectively with both internal and external customers
- excellent communication and presentation skills
- well-developed general computer and IT skills
- familiarality with CRM systems
- producing new jigs and templates for production from a 2D building diagram
- working with Design and Marketing on new ideas and product videos
- creating new building prototypes from 2D building drawings
- ensuring all jigs are well maintained and in a suitable condition
- producing ad hoc requirements for Factory, Logistics, Office, Maintenance areas
- ensuring the workshop is kept clean, tidy, and free of hazards