customer service agent
5 the last 266 days, recently 2023-08-01
Responsibility
- mego Employment LTD acts as an employment agency for temporary workers at Bristol Airport
- bristol Airport
- temporary to Permanent Position
Show more +33 - we are currently seeking a skilled and enthusiastic individual to join the team as an Airport Customer Service Agent
- greet passengers and visitors with a warm and friendly demeanour, always creating a welcoming atmosphere
- you will responsible to help passengers through the airport that need additional support to their start of their journey
- you will be responsible for assisting travellers, addressing their inquiries, providing information, and resolving any issues or concerns that may arise
- assisting passengers through security and helping with bags
- checking passengers in
- to provide front line customer services in line with agreed protocols, timeframes and correspondence handling requirements
- provide accurate and up-to-date information regarding flight schedules, gate assignments, baggage handling, airport facilities, and other relevant inquiries
- supporting with the Security trays
- assist passengers with check-in procedures, boarding processes, and connecting flights, ensuring a smooth and seamless journey
- hourly Rate of £11.04
- you will handle inquiries, resolve complaints, assist with check-in procedures, and provide general support to passengers and airline staff
- escorting passengers from busses to the correct queue
- accurate recording and data entry of customer details on to the database
- assist passengers with lost or damaged luggage, coordinating with baggage services and tracking systems to ensure swift resolution
- temporary Position with the opportunity for this to become permanent after 12 weeks of employment through Mego Employment Ltd
- the ideal candidate should possess excellent communication skills, a friendly demeanor, and the ability to work in a fast-paced environment
- required availability for this role are dates of 16th December to January 1st 2023
- keep up-to-date with all procedures and products in order to meet customers' expectations, on a daily basis
- we are dedicated to ensuring the highest level of customer satisfaction by providing efficient and friendly service to all passengers and visitors
- conduct security and identification checks according to airport regulations and procedures
- ensure all technical and email handling targets are met
- provide special assistance to passengers with disabilities, elderly passengers, unaccompanied minors, and other individuals requiring extra support
- as an Airport Customer Service Agent, you will play a vital role in ensuring a positive and memorable experience for all passengers and visitors at Bristol Airport
- stay updated on relevant airport policies, procedures, and safety regulations, always ensuring compliance
- pay: £11.04 per hour
- we are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Agent at our bustling airport location
- participate in training programs to enhance knowledge of airline industry practices, customer service techniques, and emergency procedures
- hours: Earlies/ Days and Nights, Weekends included
- your exceptional interpersonal and communication skills, coupled with a strong customer-centric approach, will be essential in delivering outstanding service to all airport stakeholders
- as a Customer Service Agent, you will play a vital role in providing exceptional service to the passengers, ensuring their travel experience is smooth, efficient, and enjoyable
- to identify customers' needs through friendly email conversation and deduce the appropriate course of action ensuring the best outcome for the Customer and The Range
- maintain accurate records and documentation of customer interactions, incidents, and feedback
Requirements
- previous experience in customer service, preferably in a fast-paced and customer-centric environment
- excellent interpersonal skills with the ability to build positive relationships and effectively communicate with diverse individuals
- complaint handling
Show more +18 - excellent customer service skills
- strong problem-solving abilities with the capacity to handle difficult situations calmly and efficiently
- exceptional interpersonal and communication skills, both verbal and written, with the ability to effectively interact with a diverse range of individuals
- good phone manor
- ability to work in a fast-paced and dynamic environment, adapt to changing priorities, and multitask effectively
- strong problem-solving and conflict resolution abilities, with a calm and patient demeanor
- if this role seems like the right role for you. APPLY today to be shortlisted
- availability to work flexible shifts, including early mornings, late evenings, weekends, and holidays
- ability to multitask and prioritize responsibilities in a fast-paced environment, maintaining a high level of accuracy and attention to detail
- demonstrated ability to work well in a team and collaborate with colleagues from various departments
- flexibility to work in rotating shifts, including evenings, weekends, and holidays
- professional appearance and adherence to grooming standards as per airport guidelines
- physical ability to lift and move heavy baggage, stand for extended periods, and assist passengers with mobility limitations
- ability to pass a comprehensive background check and obtain necessary security clearances
- professional appearance and conduct, adhering to grooming and uniform standards set by the airport and airline
- no qualifications are needed for this position
- join our team and become an integral part of delivering exceptional customer experiences at Bristol Airport
- to apply, please submit your resume
Earnings for position customer service agent
customer service agent - How much money do you make working at this position?
Average salary at company MEGO EMPLOYMENT is 1760£.
The national average salary is 1800£.
1300 £
Lowest
Lowest
1900 £
Average
Average
2500 £
Highest
Highest
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