MEDPHARM Salary
Guildford
UNIT 3, CHANCELLOR COURT 50 OCCAM ROAD SURREY RESEARCH PARK GUILDFORD GU2 7AB
TIN: 03783386
Earnings on positions in MEDPHARM
MEDPHARM is looking for employees for positions:
it support technician
Working hours
- full-time
Education
- college diploma or Bachelor's Degree in a relevant field
Responsibility
- troubleshooting over the phone as well as desk side via ticketing system
- maintenance and repair of the enterprise desktops and applications
- provide daily direction and communication to employees, ensuring calls are answered in a timely fashion
- help to provide employees with appropriate training and resources to perform their jobs
- assist with special or ongoing projects that are important to areas where process improvement is needed
- effective utilisation of the team, ensuring calls are handled efficiently and effectively
- advise and make recommendations on possible improvements to current SOPs
- installation of PCs and desktop applications to include upgrades as assigned/needed
Requirements
- considerable knowledge of desktop support, PC hardware, PC office applications and PC peripherals
- knowledge of and performance according to Standard Operating Procedures and policies
- must have working knowledge of hardware and software platforms utilised by the organization including Windows 10 Operating Systems, imaging and remote-control software
- good understanding of Active Directory and Azure , Basic understanding of Networking including Switches, Routers, Servers, Cables, Racks, Basic LAN, TCP/IP, DNS, VoIP