MCCARTHY & STONE

Responsibility

• be the first line of escalation for complex repair issues in the Region
• jameson Gate is available exclusively for those over 60 and features 20 one bedroom apartments and 22 two bedroom apartments
• check the standards of finish of flats and communal areas and confirm that they are to Company standard
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• always fully comply with McCarthy & Stone’s policies and procedures
• support Customer Services Manager to ensure stock units are kept to Company standard
• actively engage and collaboratively manage relationships with internal and external stakeholders
• just 3 miles east of Edinburgh's city centre
• undertake such other reasonable duties, commensurate with the job holder’s experience and qualifications as may be required for
• be familiar with, understand and discharge any allocated safety responsibilities
• monitor quality and service of Buildings Management by conducting ad hoc service check visits
• do you take pride in delivering excellent customer service?
• about the Role of a House Manager
• we are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for
• liaise with the Customer Service Manager to resolve faults identified throughout build defects liability period
• do you get satisfaction from a role that involves multi-tasking and finding solutions?
• mcCarthy Stone is the leading UK’s retirement living providers. We are looking for a House Manager to join our team at Kingswood Court in Sidcup
• mcCarthy Stone is the leading UK’s retirement living providers. We are recruiting a House Manager to join the team at our Glebe Court development in Romsey, Hampshire
• mcCarthy Stone is the leading UK’s retirement living providers. We are recruiting a House Manager to join the team at our new Glebe Court development in Romsey, Hampshire
• mcCarthy Stone is the leading UK’s retirement living providers. We are looking for a House Manager to join our team at Beacons Court in Anstruther
• mcCarthy Stone is the leading UK’s retirement living providers. We are looking for a House Manager to join our team at Jameson Gate in Portobello, Edinburgh
• mcCarthy Stone is the leading UK’s retirement living providers. We are recruiting for a House Manager to join the team at our new Retirement Living development set to open very soon - Foxglove Place in Cullompton, Devon
• mcCarthy Stone are looking for a House Manager to join our team on at our Heathlands Retirement Living development in Farnham Common, Buckinghamshire
• do you enjoy organising and facilitating social events?
• kingswood Court is a stylish development comprising one and two bedroom apartments, making it an ideal choice for those looking for retirement apartments in Sidcup, Kent
• our House Manager’s key role is to enhance our Homeowner’s quality of life and enable them to maintain their independence
• located in the small town of Anstruther, this modern retirement living development is an ideal option for those seeking retirement in the beautiful area of Fife
• maintain standards and consistency by keeping up to date and operating within the latest defined standard specifications, using the approved documentation, process, systems and source information to ensure consistent and effective performance
• prepare information and reports upon which Management decisions will be made as required
• this is a diverse role encompassing high level customer service and front of house and facilities management
• accept completed units after final inspection and liaise with the Customer Services Manager to sign off the apartment and accept into stock
• sitting close to the heart of Portobello, the new McCarthy & Stone Retirement Living development Jameson Gate is a waterside haven in Edinburgh
• hours: 30 hours per week Monday to Friday
• take reasonable care of your/ their own health and safety and that of any person who may be affected by your/ their acts or omissions at work
• hours: 30 hours per week Monday to Friday, working throughout the year
• act in accordance with Company Health and Safety policies and procedures, are trained and competent to carry out work properly and do so
• ensure proper cyclical maintenance of unsold stock is carried out including regular inspection to minimise any deterioration. Ensure any faults are recorded and rectified
• check and authorise invoices and payments to Suppliers/Subcontractors for work completed prior to approval by Customer Services Manager
• contract Type: Permanent
• agree all maintenance programmes, costings and estimates with the Customer Services Manager
• provide your team with adequate information, supervision and equipment to allow duties to be undertaken in a safe manner the smooth running of the business
• key Responsibilities of our Customer Relations Manager
• prepare reports on the quality found on inspection and liaise with the Construction Department to ensure that any problems are satisfactorily resolved
• deputise for Customer Services Manager as requested including attendance at meetings
• represent and become the voice of the customer
• ensure complaints and works allocated to you are handled in line with agreed standards and processes
• welcoming new Homeowners and supporting them to settle into their apartments
• the successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents
• liaise with House Managers, Sales staff and Residents/Home Owners to ensure minimum disruption is created during any work situation
• hours: 25 hours per week Monday to Friday. We can be flexible around school hours so either 8am to 1pm, 9am -2pm or 9.30am - 2.30pm depending on your preference, working throughout the year
• working in collaboration with our partners and suppliers to ensure the smooth running of the estate
• mcCarthy Stone is the leading UK’s retirement living providers. We are looking for a House Manager to join our team at Plas Glanrafon in Benllech
• ensure inappropriate expenditure is minimised by fully utilising the terms of the Sub Contract Form of Agreement and Supplier Trading Agreements to establish where evident third party liability

Requirements

• customer Service
• event Management
• facilities Management
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• homeowners
• independent Living
• GCSE level or equivalent
• technical qualification in Building or Property Management such as City & Guilds
• CSCS Manager card
• considerable general building experience is generally required with emphasis on a trades or management background
• able to organise and prioritise own workload and to assist others to do the same
• able to work closely in line with agreed standards and processes
• strong problem solving capability
• good written and verbal communication skills
• calm under pressure including during interaction with internal and external stakeholders
• tactful and diplomatic in communications
• customer service: 1 year
• property management or retail: 1 year
• able to travel extensively to fulfil needs of the role

Earnings for position manager

Current offers for the position:

Responsibility

• mcCarthy Stone are looking for a professional Care Supervisor to join their team at Saxon Gardens estate in Oakham Rutland
• mcCarthy Stone are looking for a professional Care Supervisor to join their team at our Miami House estate in Chelmsford Essex
• mcCarthy Stone are looking for a professional Care Supervisor to join their team at their prestigious development, Elles House in Wallington
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• mcCarthy Stone are looking for a professional Care Supervisor to join their team at our Goode Court estate in Royston, Hertfordshire
• mcCarthy Stone are looking for a professional Care Supervisor to join their team at their prestigious development, Henderson Court in Ponteland
• mcCarthy Stone are looking for a professional Care Supervisor to join their team at our Jenner Court Estate in Cheltenham, Gloucestershire
• mcCarthy Stone are looking for a professional Care Supervisor to join their team at our Edward House estate in Hertford, Hertfordshire
• it has some outstanding communal facilities, including a wonderful function room, communal lounge, restaurant, and wellness suite
• it consists of one and two bedroom retirement apartments exclusively for the over 70s
• the estate has a beautiful communal lounge, landscaped gardens and patio, and an on site bistro restaurant
• the estate has a communal lounge and also a restaurant serving meals every day
• it has some outstanding communal facilities, including a communal lounge and on-site restaurant and landscaped gardens
• within walking distance or Hertford
• utilising the property management system to respond to and update activities as assigned on a daily basis
• mcCarthy Stone are looking for a professional Care Supervisor to join the team at our retirement living plus development, Williams Place in Didcot, Oxfordshire
• mcCarthy Stone are looking for a Care Supervisor to join the team at our Retirement Living Plus development, Horizons in Poole, Dorset
• mcCarthy Stone are looking for a professional Care Supervisor to join the team at our Retirement Living Plus development, Roswell Court in Exmouth, Devon
• mcCarthy Stone are looking for a dynamic Care Supervisor to join the team at our Retirement Living Plus development, Elles House in Wallington, Surrey
• mcCarthy Stone are looking for a professional Bank Care Supervisor to join their team at their prestigious development, Hawkesbury Place, in Stow-on-the-Wold, Gloucestershire
• mcCarthy Stone are looking for a professional Care Supervisor FTC for 3 months to join their team at our Horton Mill estate in Droitwich Worcestershire
• mcCarthy Stone are looking for a dynamic Care Supervisor to join the team at our prestigious Kingfisher Court development in Taunton, Somerset
• supporting the delivery of key business performance targets and of team Service Level Agreements to meet wider company business objectives
• built in 2017 and consisting of 60 apartments, Williams Place encourages independent living for the over 70's that may, or may not need care
• horizons was built in 2017 and consists of 60 apartments designed for the over 70's in mind that may or may not need care
• elles House comprises 54 one and two bedroom Assisted Living retirement apartments, designed specifically for the over 70s and ideally situated on Shotfield Road
• built in 2013 and consisting of 54 apartments, Roswell Court encourages independent living for the over 70's that may or may not need care
• elles House was built in 2014 and consists of 54 apartments designed for the over 70's in mind that may or may not need care
• henderson Court is an Assisted Living development of 59 one and two bedroom apartments, located on North Road in Ponteland. The development enjoys an ideal location less than 400 yards from Ponteland's town centre
• built in 2022 and consisting of 62 apartments, Kingfisher Court is one of our Retirement Living Plus developments built for the over 70's people in mind, that may or may not need care
• supporting the Company culture and values and the delivery of high levels of business performance and customer satisfaction
• this is not traditional care, this is better
• the position demands a high level of quality in workmanship and attention to detail in the execution of all tasks
• development information: : Jenner Court is a Retirement Living PLUS development close to the centre of Cheltenham
• development information: : Edward House features one and two bedroom apartments, exclusively for those over 70
• about you
• base Salary: £12.98 per hour day rate and £10.59 sleeping night rate per hour plus additional pay
• hourly rate: £12.98 per hour day rate and £10.59 sleeping night rate per hour plus additional pay
• hours: 24.5 hrs a week - A mixture of day shifts and nights shifts on a rota basis
• base salary: £13.82 per hour day rate and £11.28 sleeping night rate per hour plus additional pay
• hourly rates: £12.56 per hour day rate and £10.42 sleeping night rate per hour plus additional pay
• hourly rate: £13.82 day shift rate and £11.28 night shift rate per hour plus additional pay
• base Salary: £12.56 per hour day rate and £10.42 sleeping night rate per hour plus additional pay
• base salary: £12.56 per hour day rate and £10.42 sleeping night rate per hour plus additional pay
• hourly rates: £12.56 day rate and £10.42 night rate per hour plus additional pay
• must be prepared to travel, company van will be supplied. Own tools required
• hours: 33.5 hours per week
• hours: 33.5 per week
• hours: 25 hours per week available
• hours: 33.5 per week - A mixture of day shifts and nights shifts
• hours: 33.5 per week - A mix of days and nights shifts
• hands on experience in product repairs and maintenance
• our day shifts vary between 08:45 and 16:30 or between 16:15 to 09:30
• base Salary: £13.40 per hour day rate and £10.94 sleeping night rate per hour plus additional pay
• hours: 38.75 hours per week
• A strong knowledge in surface preparation, application and control of finishing products with all round experience on Interior Finishes
• our night shifts are from 21:30 to 09:00am
• hours: 24.5 hours per week
• providing a cost effective and professional service to customers requiring repairs at first occupation, an ongoing quality assurance programme and effective after sales customer services function
• our Care Supervisors sleep between 23:00pm and 07:00am providing emergency support only to our homeowners throughout that period
• trade apprenticeship or other form of register training in the disciplines of painting / decorating & civil finishes
• development information: This stunning Retirement Living PLUS development comprises of 44 one and two bedroom retirement apartments exclusively for the over 70s
• technical qualification in building such as City & Guilds
• development information: Saxon Gardens features 29 one bed and 29 two bed apartments, designed exclusively for the over 70s. It is one of our Retirement Living PLUS estates with landscaped gardens, a sociable communal lounge and an on-site bistro
• hourly rate: £12.98 day shift rate and £10.59 night shift rate per hour, plus receive an extra £1 for every hour worked from midnight Friday to midnight Sunday
• our estate: Goodes Court is an elegant Retirement Living PLUS development, of 1 and 2 bedroom apartments, home to a vibrant and friendly community for the over 70s. The estate has a communal lounge and also a restaurant serving meals every day
• development information: Horton Mill Court is an elegant Retirement Living PLUS development, of 1 and 2 bedroom apartments, home to a vibrant and friendly community for the over 70s
• have or be working towards a relevant Property Manager qualification
• under the Construction Skills Certification Scheme you will be required to hold a current card

Requirements

• homeowners
• personal Care
• retirement
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• social Care
• supervisory: 1 year
• adult health and social care: 2 years
• health and Social Care: 3 years
• UK health and social care: 2 years

Earnings for position supervisor

Current offers for the position:

Responsibility

• mcCarthy Stone are looking for a professional and experienced Registered Manager to lead the team at our prestigious estate
• introductory bonus of £1,000 available for the successfully appointed candidate
• pym Court is a development of Retirement Living PLUS properties include a mix of 53 one-bedroom and two-bedroom retirement properties
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• the estate has a communal lounge and also a restaurant serving meals every day
• contract - 6 Months
• mcCarthy Stone have a wealth of support and benefits for their staff
• mcCarthy Stone are looking for a professional and experienced Registered Manager to lead the team at our prestigious estate Oakfield Court in Urmston, Manchester
• mcCarthy Stone are looking for a professional and experienced Registered Manager to lead the team at our prestigious Eastry Place estate in Canterbury, Kent
• mcCarthy Stone are looking for a professional and experienced Registered Manager to lead the team at our prestigious Pym Court estate in Topsham, Exeter
• mcCarthy Stone are looking for a professional and experienced Registered Estate Manager to lead the team at our Roslyn Court estate in Ely, Cambridgeshire
• mcCarthy Stone are looking for a professional and experienced Registered Manager to lead the team at our prestigious estate, Austen Place in Alton, Hampshire
• mcCarthy Stone are looking for a professional and experienced Registered Estate Manager to lead the team at Horton Mill Court estate in Droitwich, Worcestershire
• mcCarthy Stone are looking for a professional and experienced Registered Manager to lead the team at our prestigious estate Matcham Grange in Harrogate
• mcCarthy Stone are looking for a professional and experienced Registered Estate Manager to lead the team at our BRAND NEW Penny House estate in Olney, Buckinghamshire
• mcCarthy Stone are looking for a professional and experienced Registered Estate Manager to lead the team at our prestigious estate in Whitley Bay, Elderton Place
• mcCarthy Stone are looking for a professional and experienced Interim Registered Estate Manager to lead the team at our Edward House estate in Hertford, Hertfordshire
• oakfield Court was built by McCarthy & Stone and designed specifically for assisted retirement living for the over 70’s. The development consists of 51 one and two-bedroom retirement apartments with design features to make day-to-day living easier
• eastry Place is a development of retirement properties in Canterbury and includes a mix of 50 one and two bedroom Retirement Living PLUS properties
• this picturesque development, St Rumbolds Court is purposely designed to provide suitable surroundings to live a independent retirement. Situated on the outskirts of the pretty market town of Brackley
• austen Place is a purpose built Retirement Living Plus development built by McCarthy & Stone, designed specifically for the over 70s, for those who wish to enjoy independent living but may need some extra care and support
• horton Mill Court is an elegant Retirement Living PLUS development, of 1 and 2 bedroom apartments, home to a vibrant and friendly community for the over 70s
• matcham Grange, situated on Wetherby Road in Harrogate, is a range of Retirement Living Plus properties by McCarthy Stone, including 34 one-bed and 18 two-bed apartments exclusive to the over 70s
• A new McCarthy & Stone development on Coquet Avenue in Whitley Bay, close to the harbour and the beach. This development of Retirement Living PLUS properties includes 37 one-bedroom and 27 two-bedroom retirement properties
• mcCarthy Stone are looking for a professional and experienced Registered Manager to lead the team at our prestigious estate, Florence Court in Aberdeen
• package: £ 37, 521 plus benefits + Career Progression
• if you have experience as a Care Manager, Registered Care Manager, Care Home Manager we are actively recruiting and would love to hear from you
• package: £36, 358 plus benefits + Career Progression
• florence Court is one of McCarthy & Stones Retirement Living PLUS range and is facilitated to provide its homeowners with extra care
• hours: 40 per week
• hours: 38.75 per week
• our Estate Managers can earn additional bonuses relating to performance which are paid quarterly – our highest earner last year was paid over £3,500
• in addition to an annual bonus, our Estate Managers can earn additional bonuses relating to performance which are paid quarterly – our highest earner last year was paid over £3,500
• our Registered Managers can earn additional bonuses relating to performance which are paid quarterly – our highest earner last year was paid over £3,500

Requirements

• social Care
• social Care: 4 years
• care Management: 2 years
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• people management: 3 years
• UK health and social care management: 5 years
• UK Health and Social Care: 5 years

Earnings for position registered manager

Current offers for the position:

Responsibility

• welcoming visitors to the Estate office, ensuring the very best service is provided to colleagues, residents, residents’ families, and other visitors
• maintaining diaries, for arranging meetings and appointments
• managing incoming calls and enquiries
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• maintaining and co-ordinating the Construction training
• producing letters and other correspondence, where accuracy is key
• mcCarthy Stone are seeking an organised, proactive, and service focused Administrator to play a vital role at our Llys Isan development in Llanishen , North Cardiff. We are ideally looking for someone that has experience of rota planning
• mcCarthy Stone are seeking an organised, proactive, and service focused Administrator to play a vital role at our Llys Isan development in Llanishen, North Cardiff. We are ideally looking for someone that has experience of rota planning
• mcCarthy Stone are seeking an organised, proactive, and service focused Administrator to play a vital role at our Ellisfields Court development in Taunton, Somerset. We are ideally looking for someone that has experience of rota planning
• mcCarthy Stone are seeking an organised, proactive, and service focused Administrator to play a vital role at our Gilbert Place Retirement Living Plus development in Swindon, Wiltshire
• responsible for obtaining and collating accurate information required for reports
• managing lunch bookings and ensuring these are passed to the Catering Manager
• built in 2019 and consisting of 49 apartments, Llys Isan was built for the over 70's in mind that may, or may not need care
• austen Place is a purpose built Retirement Living Plus development built by McCarthy & Stone, designed specifically for the over 70s, for those who wish to enjoy independent living but may need some extra care and support
• built in 2014 and consisting of 58 apartments, Ellisfields Court encourages independent living for the over 70's that may, or may not need care
• arranging Domestic Assistance Rota in conjunction with Registered Estates Manager
• co-ordinate and distribute our newsletter on a monthly basis and update the bulletin board
• organising bookings of the Guest Suite and ensuring it is made ready for the next guests
• hours: 15 per week, all year round
• hourly rate: £10.56 per hour
• hours: 25 per week
• providing administration support to the Estates Manager
• hours: 15 per week
• maintain standards and consistency by keeping up to date and operating within the latest defined standard specifications, using the approved documentation, process, systems, and source information to ensure consistent and effective performance
• mcCarthy Stone are seeking an organised, proactive, and service focused Administrator to play a vital role in our Horton Mill Court development in, Droitwich, Worcestershire to help to enrich the lives of our homeowners
• mcCarthy Stone are seeking an organised, proactive, and service focused Administrator to play a vital role in our stunning development at Austen Place in Alton, to help to enrich the lives of our homeowners
• mcCarthy Stone are seeking an organised, proactive, and service focused Administrator to play a vital role in our stunning development at Monument Place to help to enrich the lives of our homeowners
• mcCarthy Stone are seeking an organised, proactive, and service focused Administrator to play a vital role in our Stowe Place development in, Lichfield, Staffordshire to help to enrich the lives of our homeowners
• the Rental Administrator is instrumental in contributing to the smooth running of the department ensuring sound administration of a portfolio of rental units and enabling the team to deliver their targets and strategic goals of coordinating across the multiple sites within the UK
• supporting the team where required to coordinate and administrate visits, collate visit feedback, source and engage with external Agents, support Development Management teams

Requirements

• A caring, friendly, personality who wants to make a difference for our residents
• ability to be considerate, patient, and professional, especially when in a busy office
• hardworking diligent nature and a good timekeeper
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• administrative: 3 years
• sales: 1 year
• sales administration: 1 year
• customer Service: 1 year
• administration: 1 year
• previous experience in an administrative role or supporting customer service is desirable, but not essential. Full training will be provided including induction and ongoing support
• we believe in championing the role, wellbeing and happiness of older people in society
• we help our customers have a better later life, so they feel more connected, recognised and valued than ever

Earnings for position administrator

Current offers for the position:

Responsibility

• implement, monitor, and manage supplier KPI’s to ensure an effective supply chain is provided to McCarthy Stone and our customers
• to lead on the development of maintenance strategies for assets within the McCarthy Stone estate
• day-to-day management of key suppliers, including invoice validation and resolving escalations
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• promoting the Core Values and Business Philosophy of McCarthy Stone Group and MSMS at all times
• always fully comply with McCarthy Stone’s policies and procedures
• actively engage and collaboratively manage relationships with internal and external stakeholders
• supporting the construction teams to identify client requirements for new developments and feeding back into the product development process
• support the surveying team in determining maintenance plans for developments where bespoke arrangement may be required
• contract reviews, including sourcing feedback from key stakeholders throughout the matrix structure, during the contract and ahead of termination / renewal
• liaise where necessary, with relevant Divisions/Head Office departments, including Group Commercial and Group Design
• keep abreast of relevant compliance legislation and best practice and update maintenance strategy accordingly
• maintain and improve standards and consistency by keeping up to date and operating within the latest defined standard specifications, using the approved documentation, process, systems, and source information to ensure consistent and effective performance
• join the standby rota for the portfolio to give support out of hours
• manage all supplier price increases, using benchmarking where appropriate, to ensure they are fully justified, and prices remain competitive in line with the market to offer value for money to McCarthy Stone and our customers
• liaise with the Property Operations Planning team in the application of maintenance plans across the estate and to support on resolution of maintenance related defects or repairs
• manage and plan supplier Tenders/RFP’s to ensure supplier contracts do not expire and are market tested to ensure value for money and an effective supply chain is in place
• regular supplier reviews , including reviewing spend trends and challenging the performance of suppliers against SLAs
• manage all contract terminations
• undertake such other reasonable duties, commensurate with the job holder’s experience and qualifications as may be required for the smooth running of the business
• understand financial, operational and customer objectives and ensure contracts deliver against these objectives , including driving improvements from suppliers where required
• liaise and work closely with MSRL Divisional Teams to support MSMS Operations Teams to resolve property related issues to deliver and achieve Customer Satisfaction and NPS
• continuous process improvement and sharing of best practice to enable a ‘self-serve’ delivery culture
• administer contracts for smaller / local suppliers including supplier acceptance procedures and design and implement process improvements with Operational colleagues to reduce the administration of small value contracts
• proactively engage in the matrix structure, ensuring new supply requests generated by the Management Services business have well defined business need
• lead on contract transition/mobilisation, managing the implementation of any new/change of suppliers to ensure a seamless transition for McCarthy Stone and our customers
• develop key external relationships as required to better manage suppliers and contracts

Requirements

• experience of supplier / procurement management
• commercial experience and experience of end-to-end delivery of complex tenders
• able to deal with competing priorities to manage escalations and deliver to deadlines
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• able to constructively challenge and influence internal and external stakeholders
• A property-based database such as Qube would be an advantage
• experience of working within a Construction and / or Services business advantageous
• applies critical thinking to identify a range of solutions to complex problems
• A sound knowledge of Landlord compliance regulations and broader maintenance requirements is required for this position
• excellent knowledge of the property management industry
• excellent communication skills
• have worked in a related industry for the last three years
• strategy development and M&E experience would be beneficial
• educated to HNC or degree level or equivalent and likely possess or working towards a professional qualification in a facilities or construction related field, preferably IWFM or similar
• maintenance: 1 year
• to lead in the development of asset maintenance strategies across the McCarthy Stone estate and to support the wider Property Operations team in providing effective property management, commercial and technical support to the Operations Team and to McCarthy Stone customers

Benefits

• company car

Earnings for position maintenance manager

Current offers for the position: