MAXIMUS-UK

Responsibility

• be part of something great
• over the last 40 years, Maximus has provided health and people-focused services to communities around the world
• maximus is a global organisation that specialises in providing health and employment services to millions of people every year
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• we empower people by supporting them through important life changes, enabling them to transform their lives
• from assessments and health services to employability programmes and specialist support, we do work that matters with people who care
• attraction and Registration
• maintaining strong relationships with referral organisations such as Jobcentre Plus to generate referrals to the programme
• responsible for the accurate sign posting of participants to specialist support provided by the community partnership network
• activities may also include conducting outreach activities such as events at community organisations, job fairs, employer events
• responsible for contract compliance by accurate data entry, completion of contractual and internal documentation and / or provider guidance
• ● Welcome participants and register them on the programme following system and process guidance
• responsible for the effective use of appropriate resources to ensure commerciality and value for money
• engagement and Diagnosis
• work with employers to provide workplace adjustments and build employer capability and capacity to support customers
• here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives
• with nearly 27,000 staff worldwide and 3600 staff in the UK, you would be joining an organisation that is growing and continuing to diversify
• maximise programme outcomes by meeting and exceeding targets relevant to the focus of the role
• developing and monitoring targets and plans for the branch
• the role is a hybrid one, which combines working from home and visits to job centres etc in the area. You should be a driver with your own vehicle. This will involve working in the Worksop, Retford and Scunthorpe areas
• every day, thousands of people across the UK rely on the vital services we offer. From our health and employment services, to our work capability assessments and digital wellbeing platforms, we have touched the lives of millions of people
• responsible for the accurate identification of the most appropriate occupational direction and candidate support needs , creating and delivering participant Action Plans which facilitate overcoming the identified barriers and achieving progression outcomes in work
• to work across a specific region in Surrey, West Sussex and North Hampshire to create, facilitate, develop and manage local and regional relationships with Partner and Community organisations to support the generation of eligible referrals and allow for the successful delivery of the Work and Health Pioneer Programme
• reporting weekly results
• taking the lead role in the development, implementation, facilitation and management of the Intervention Framework, ensuring consistency of approach across all teams whilst supporting and encouraging local flexibilities
• line managing two other advisors through the Remploy processes
• to represent MAXIMUS in key stakeholder meetings and manage communications accordingly
• responsible for participants being provided with motivational support, manage the participant experience, inspire and gain their commitment to overcoming barriers through successful delivery of development plans at all stages of the participant journey through to sustained employment
• act as a key liaison with Partner organisations to further develop the Intervention Framework and position its effectiveness as key in supporting Maximus' agenda on employment, skills and wellbeing
• developing to close working relationship with the BM
• ● Build and maintain relationships with JobCentre Plus and other relevant Partners through regular telephone contact, visits and newsletters as appropriate to ensure participants are aware of our services and to allay any concerns they may have with accessing or utilising our services
• ● Identify and utilise various approaches where appropriate to adequately diagnose barriers and set goals
• identification of gaps in provision and developing local partner relationships to address any such gaps – and gain the buy in of local Maximus team to utilise
• ensure that good practice in partnership and due diligence is effectively completed and accurate records held for all on the framework
• ● Liaise with relevant partners to develop a sustainable support network to support participants with barriers/support needs
• identifying barriers to employment

Requirements

• experience and skills in working with priority groups as in G1 specification
• qualifications & Experience
• ● An ability to develop an understanding of the local landscape of relevant support, community, voluntary groups and potential partner organisations
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• ● Ability to plan and organise workload to meet business need and activity in line with contractual obligations
• ● Strong interpersonal skills particularly around building relationships, listening and questioning with a positive approach to challenging and overcoming limiting beliefs
• ● Effective relationship builder with demonstrable influencing and negotiating skills that promote commitment and action
• ● Personal credibility and integrity / MAXIMUS Values – setting the standard for others
• ● Customer and outcome focused and solutions based approach
• ● Proven track record of delivering results, particularly through the development of partnership and supply chain arrangements with third party organisations
• ● Negotiation and influencing skills that promote commitment and action
• ● Ability to travel independently across area
• ● Planning, problem solving and organisational skills with the ability to manage own time effectively
• ● Strong written communication skills with the ability to produce clear, accurate reports, statistics & documentation through competent ICT use
• ● Excellent relationship and people management skills

Earnings for position employment advisor

Responsibility

• development and ownership of regional sector plans, linked to the national employer engagement strategy
• ● Development and ownership of regional sector plans, linked to the national employer engagement strategy
• source and share market insight/feedback from key employ partners/organisations to develop our plans and to support LMI and the analyst role
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• identification, engagement and management of key employer relationships within a sector , and region to become the ‘recruitment partner of choice'
• ● Identification, engagement and management of key employer relationships within a sector , and region to become the ‘recruitment partner of choice’
• development and management of employment opportunity pipeline including ring fenced/guaranteed vacancies, work experience placements, job fairs etc
• ● Development and management of employment opportunity pipeline including ring fenced/guaranteed vacancies, work experience placements, job fairs etc
• coordination of recruitment activity to ensure employer needs are met
• ● Coordination of recruitment activity to ensure employer needs are met
• expert advice, guidance and support e.g workforce planning, training needs analysis
• ● Expert advice, guidance and support e.g workforce planning, training needs analysis
• co-designing employment routeways to address current/future recruitment needs
• capturing all actual and planned activity using the CRM system
• ● Co-designing employment routeways to address current/future recruitment needs
• ● Ensure all opportunities are captured and shared within agreed timescales using agreed systems
• ensure all opportunities are captured and shared within agreed timescales using agreed systems
• provide accurate information around any disability related enquiries
• ● Provide accurate information around any disability related enquiries
• work with National Account Management team to fully understand regional employer opportunities and delivery expectations linked to existing national employer partners
• ensuring all other systems are kept fully up to date to provide accurate recording of performance across the region
• ● Capture all actual and planned activity is captured
• capture all actual and planned activity is captured
• to work across a specific region in Surrey to create, facilitate, develop and manage local and regional relationships with Partner and Community organisations to support the generation of eligible referrals and allow for the successful delivery of the Work and Health Pioneer Programme
• facilitate and encourage employer support as part of the prescribed customer journey e.g sector insight sessions, assessment centres
• ● Facilitate and encourage employer support as part of the prescribed customer journey e.g sector insight sessions, assessment centres
• ● Have a strong knowledge of ES products and services and align these to meet the needs of our employer partners
• have a strong knowledge of ES products and services and align these to meet the needs of our employer partners
• ● Source and share market insight/feedback from key employ partners/organisations to develop our plans and to support LMI and the analyst role
• ● Ensuring all other are kept fully up to date to provide accurate recording of performance across the region
• ensuring all other are kept fully up to date to provide accurate recording of performance across the region
• taking the lead role in the development, implementation, facilitation and management of the Intervention Framework, ensuring consistency of approach across all teams whilst supporting and encouraging local flexibilities
• supporting the Head of Employer engagement, and Dir. Of Employer engagement with key account management of Strategic/National partners
• ● Supporting the Head of Employer engagement, and Dir. Of Employer engagement with key account management of Strategic/National partners
• ● Support employers to create the right environment to ensure our customers sustain employment
• have overall accountability for delivery of agreed plans, and the incremental growth in volume, quality and conversion rates of employment opportunities
• support employers to create the right environment to ensure our customers sustain employment
• to represent MAXIMUS in key stakeholder meetings and manage communications accordingly
• act as a key liaison with Partner organisations to further develop the Intervention Framework and position its effectiveness as key in supporting Maximus' agenda on employment, skills and wellbeing
• be the single point of contact for all relevant employer enquiries/requests for advice and guidance
• ● Work closely with the ES commercial team to create clear packages of support and maximise any potential commercial revenue
• work closely with the ES commercial team to create clear packages of support and maximise any potential commercial revenue
• identification of gaps in provision and developing local partner relationships to address any such gaps – and gain the buy in of local Maximus team to utilise
• ensure that good practice in partnership and due diligence is effectively completed and accurate records held for all on the framework
• support the development of best practice and the most efficient ways of working
• ● Support the development of best practice and the most efficient ways of working
• work closely with delivery teams and specialist partners to ensure all opportunities are maximised
• to track the usage across teams and the region and be able to provide monthly reports to demonstrate the take up – including voluntary work and work placements
• source and share market insight/feedback from employer partners/agencies to support the LMI analyst role
• ● Source and share market insight/feedback from employer partners/agencies to support the LMI analyst role
• manage and address any under or poor performance emerging from the intervention framework – both in terms of provision delivery and teams buy in and usage for example
• ● Work with National Account Management team to fully understand regional employer opportunities and delivery expectations linked to existing national employer partners
• to act as the link to pull together the quarterly newsletter that goes out to Job Centre Plus and Partner organisations
• ensure that all employers are aware of the full portfolio of products, and services on offer, enabling them to make use of them on a free/paid for basis
• ● Understand regional and local drivers to identify and develop new relationships Establish & agree the delivery of regional/local account plans that reflect local priorities such as skills and cities strategy
• understand regional and local drivers to identify and develop new relationships Establish & agree the delivery of regional/local account plans that reflect local priorities such as skills and cities strategy
• ● Have overall accountability for delivery of agreed plans, and the incremental growth in volume, quality and conversion rates of employment opportunities
• working with the ‘Strategic Engagement Manager’ to engage and support the regional partner organisations, which are identified through the strategic plan with account management, specific relationship ownership and subsequent development of programmes, inc secondments where applicable
• ● Working with the ‘Strategic Engagement Manager’ to engage and support the regional partner organisations, which are identified through the strategic plan with account management, specific relationship ownership and subsequent development of programmes, inc secondments where applicable
• support internal teams to better prepare customers through a shared understanding of job specifications, and requirements

Requirements

• qualifications & Experience
• ● Strong interpersonal skills particularly around building relationships, listening and questioning with a positive approach to challenging and overcoming limiting beliefs
• ● Personal credibility and integrity / MAXIMUS Values – setting the standard for others
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• ● Customer and outcome focused and solutions based approach
• ● Negotiation and influencing skills that promote commitment and action
• ● Planning, problem solving and organisational skills with the ability to manage own time effectively
• ● Excellent relationship and people management skills
• B2B account management: 1 year
• account management: 1 year
• ● Excellent communication skills with both internal and external parties with the ability to adapt to a wide range of communication and learning styles
• sales: 1 year
• ● Team player
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process

Benefits

• company car

Responsibility

• maximus UK employs 3,800 local staff, including over 1,400 doctors, nurses, occupational therapists and other Healthcare Professionals
• learn more at maximusuk.co.uk
• fully manage each day’s appointment sessions
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• carry out reminder calls to customers for appointments
• monitor session progress and backfill appointments where necessary
• identify additional support with other sites where necessary in management of the appointment session
• maximus UK, a wholly-owned subsidiary of Maximus, Inc., operates several business lines in the UK, including the Centre for Health and Disability Assessments, Remploy, Health Management and Revitalised
• assist customers with completion of forms including expense claims
• welcome and greet customers on arrival whether this be Face to Face, via telephone or video link
• prepare and maintain rooms and equipment to ensure they are ready for the Medical Practitioner and customers
• operating from more than 270 locations across England, Scotland and Wales, Maximus UK is one of the largest providers of employment, health and disability support programmes in the country
• arrange travel for customers who require assistance in getting to their appointment
• working with other teams, Team Leaders and Medical Practitioners to ensure cohesion within unit and work flow progression
• using in-house computer system to update records accurately
• provide a professional outstanding service to customers in line with CHDA vision and values
• regular telephone liaison with MSC
• assist customers with completion of forms, including expense claims
• assist customers with completion of forms, including expense claims, inline with COVID19 guidelines
• provide cover at other sites on occasion
• prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer
• general administrative duties as required
• work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression
• work closely with the Team Performance lead to ensure the sessions run smoothly and to time
• effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions
• ensuring that all pre clinical assessment forms are completed
• to carry out a range of administrative and support activities
• stock management of clinical supplies, to ensure that smooth running of clinic and all appointments take place
• maintain and order stationary, including keeping all reception leaflets and information up to date
• ordering in line with Budgets
• to be the first point of contact for all Health Management customers who contact us by telephone or visit our New Broad Street Office
• meet and greet visitors
• ensure visitors book is completed and is taken out of the building in the event of a fire evacuation and in line with H&S requirements
• sole point of contact for members of staff wishing to order stationery and other supplies
• ordering and monitoring stationery orders/deliveries
• carry out stop and searches for any missing customer files
• regularly test of panic alarms designed, to protect employees
• be the first point of contact for any facilities issues
• to co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels

Requirements

• demonstrable experience in an administrative or customer service position
• able to demonstrate prioritisation skills when multi-tasking
• ability to deliver work to set targets and specified standards
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• ability to remain calm in difficult situations
• customer service: 2 years
• A positive enthusiastic approach to solving problems
• receptionist: 1 year
• able to demonstrate a clear attention to detail in relation to office administration duties such as updating spread sheets and presenting information clearly and accurately
• able to managing filing in a clear and logical structure, writing / typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner
• proven ability to make logical and solid decisions

Responsibility

• together, we are committed to promoting healthy habits, engaging communities, and empowering individuals to lead healthier, happier lives
• managing the daily running of the contact centre to the quality standard that the account requires
• lead team meetings, 1-1s, appraisals and support staff to be happy and healthy at work
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• the delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
• track and ensure we are meeting KPIs
• liaising with Supervisors, Team Leaders, team members, external customers and other colleagues to gather information and resolve issues
• provide reports to Commissioners and Senior Leadership team on the performance of the contract
• following the Quality Management System, to improve quality and minimise errors
• we are excited to say that BeeZee Bodies has joined forces with Maximus, a global organisation, to provide comprehensive community-based support for healthy living across the UK
• reviewing the performance of staff, identifying training needs and planning training sessions
• beeZee Bodies believes in the power of healthy habits, working with children, young people, and adults to empower them in making positive lifestyle changes
• attend and provide data for weekly manager meetings
• investigating the most complex customer complaints or enquiries and recommending resolution/system improvements
• with Maximus' support and resources, we are thrilled to keep expanding our programs and reach even more individuals, making a significant impact on their well-being
• work with local communities to co-produce our future services in coordination with the rest of the team
• manage contract budgets
• managing compliance to HR policies for contact centre staff
• ensure service excellence – be committed to our key performance indicators and ensure these are met to a high level of quality and customer satisfaction
• drive the contract at achieving its aim of 'Meeting people where they are to maximise engagement in all eligible groups, and targeted working with those with greatest need and highest risk of obesity'
• attend commissioning meetings to update on progress
• contribute to customer visits; both in Connect Assist and at customer premises
• ensure staff are adhering to policies and procedures
• line management – you will directly manage a team of 3. You will be supported by our area manager, a clinician, who supports our programmes in the South West
• ensure the team has a robust participant recruitment strategy and are connecting with marketing and comms
• developing constructive and cooperative working relationships with Team Leaders and any other relevant colleagues, sales/professional services etc
• work to ensure we are delivering high quality services in our Waltham Forest contract
• ensure the team has a robust partnership engagement strategy
• lead by example with regards to behaviours acting professionally at all times and driving
• attend local meetings with a variety of healthcare professionals to be the voice of the community and support the healthy weight agenda
• providing quality assurance reviews for staff
• connect Assist’s culture
• develop your own career by upskilling yourself with raising the issue of obesity training, behaviour change techniques, co-production and asset-based community development practices, which Beezee Bodies can support you on
• support your team through active continuous development and create individual training plans for each member of staff
• operate within and as a driver of a diverse, inclusive and supportive working environment
• reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of staff and the improvement of procedures and policies currently in place
• work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
• build bridges! A large part of our pilot work involved lots of community input and co-production and the post-holder will continue extensive stakeholder engagement and asset mapping

Requirements

• to ensure adherence to customer KPI's and SLA's are always adhered to
• to ensure adequate resource is available to meet customer and contract needs
• to provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing Team Leaders who are directing customer advisors
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• managing a client contract or multiple client contracts: 2 years
• to coach, develop and motivate the Team Leaders to monitor their team’s performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS

Responsibility

• be part of something great
• work with National Account Management team to fully understand regional employer opportunities and delivery expectations linked to existing national employer partners
• maximus is a global organisation that specialises in providing health and employment services to millions of people every year
  Show more +33
• have overall accountability for delivery of agreed plans, and the incremental growth in volume, quality and conversion rates of employment opportunities
• from assessments and health services to employability programmes and specialist support, we do work that matters with people who care
• provide accurate information around any disability related enquiries
• have a strong knowledge of ES products and services and align these to meet the needs of our employer partners
• ● Ensure all opportunities are captured and shared within agreed timescales using agreed systems
• capturing all actual and planned activity using the CRM system
• ● Provide accurate information around any disability related enquiries
• support employers to create the right environment to ensure our customers sustain employment
• ● Capture all actual and planned activity is captured
• capture all actual and planned activity is captured
• ensuring all other systems are kept fully up to date to provide accurate recording of performance across the region
• ● Have a strong knowledge of ES products and services and align these to meet the needs of our employer partners
• work closely with the ES commercial team to create clear packages of support and maximise any potential commercial revenue
• ● Ensuring all other are kept fully up to date to provide accurate recording of performance across the region
• ensuring all other are kept fully up to date to provide accurate recording of performance across the region
• here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives
• ● Support employers to create the right environment to ensure our customers sustain employment
• understand regional and local drivers to identify and develop new relationships Establish & agree the delivery of regional/local account plans that reflect local priorities such as skills and cities strategy
• be the single point of contact for all relevant employer enquiries/requests for advice and guidance
• ● Work closely with the ES commercial team to create clear packages of support and maximise any potential commercial revenue
• provide an accurate overview of the opportunities available and their expected outputs
• work closely with delivery teams and specialist partners to ensure all opportunities are maximised
• 3. Work closely with delivery teams and specialist partners to ensure all opportunities are maximised
• ● Provide an accurate overview of the opportunities available and their expected outputs
• ● Work with National Account Management team to fully understand regional employer opportunities and delivery expectations linked to existing national employer partners
• ensure all opportunities are captured and shared within agreed timescales using agreed systems
• ● Understand regional and local drivers to identify and develop new relationships Establish & agree the delivery of regional/local account plans that reflect local priorities such as skills and cities strategy
• share details of the opportunities detailing the range of routeways available to participants of the programme
• ensure that all employers are aware of the full portfolio of products, and services on offer, enabling them to make use of them on a free/paid for basis
• ● Share details of the opportunities detailing the range of routeways available to participants of the programme
• ● Have overall accountability for delivery of agreed plans, and the incremental growth in volume, quality and conversion rates of employment opportunities
• ensure that all employers are aware of the full portfolio of products, and services on offer, enabling them to make use of them on a funded/paid for basis
• share details of opportunity pipelines, focussing on volume, quality and levels of additionality for customers

Requirements

• account management / Sales: 1 year
• account management: 2 years
• of working in a similar role: 1 year