LYON MANAGED SERVICES is looking for employees for positions:
support engineer
Working hours
full-time
Salary
salary
Requirements
you will have good knowledge of Servers/Storage Hardware
windows Server Support
server Virtualisation
backup Solutions Veeam, Symantec, Datto
networking Protocols and Devices including Switches, Routers and Firewalls
experience with Microsoft Azure Virtual Servers, Azure Storage, Azure Active Directory
service manager
Working hours
full-time
Salary
salary
Responsibility
ensuring all handovers and ticket and task reassignments happen consistently during engineers away day, training, sick day or scheduled holiday
ensuring consistent time sheet submission and deep detailed analysis on accuracy of the submitted timesheets
managing service desk resource schedule and proposing changes and amendments where necessary
lead the Onboarding and offboarding of the engineering team and automating the process realising time efficiency
train, lead, mentor, develop and motivate engineers on exceptional customer service to clients including tracking and maintaining eNPS score across the team
managing overall team training internal, external, budget management, certifications including the development and maintenance of a skills matrix
track, record and maintain individual and team performance by means of probation, quarterly and annual performance reviews. Present findings to the employee and management accordingly
create, maintain and develop service desk policies and procedures that align with ITIL best practices for client support and internal operations and ensure they are met
account manager
Working hours
full-time
Salary
salary
3rd line support engineer
Responsibility
we are seeking a skilled and customer-focused 3rd Line Support Engineer to join our dynamic IT support team
we are a dynamic and fast-growing company that truly values and is reliant upon our people, our culture and our commitment to excellence
in this role, you will serve as the first point of contact for technical issues, ensuring timely and effective resolution of IT-related incidents and service requests
you will play a crucial role in maintaining business continuity by delivering high-quality support to end-users while adhering to established service levels and best practices
Lyon Tech is a managed IT services provider to the creative sector based in London and currently serves over 4000 users and 100+ companies based over in 15 countries
act as an escalation point for service desk engineers where necessary
provide excellent customer service to external clients, up to a senior level
ad hoc and planned mentoring of technical colleagues
Requirements
server Virtualisation and Clustered Storage is a must
you will have good knowledge of Servers/Storage Hardware
windows Server Support
backup Solutions Veeam, Symantec, Datto
networking Protocols and Devices including Switches, Routers and Firewalls