LV LIFE

Responsibility

• logging information correctly, and ensuring details are passed securely through to the relevant team where necessary
• liaising with customers via email and occasionally via letter
• working to meet your set SLA and KPI targets
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• dealing with high volumes of work and prioritising your own workload
• supporting colleagues with ad-hoc duties, including administrative tasks, and building positive working relationships within the business
• taking calls from our customers, ensuring their queries are dealt with in a professional and timely manner, while always demonstrating empathy and compassion
• within your role as part of our busy Customer Response Teams, you'll focus on maintaining contact with our customers, predominantly via telephone communication or by email
• within your role as part of our busy Customer Response Teams, you'll focus on maintaining contact with our customers, predominantly via telephone communication or by email, live chat etc
• within your role in one of our busy Customer Response Teams, you'll focus on maintaining contact with our customers, predominantly via telephone communication or by email, live chat, etc

Requirements

• customer Service: 1 year
• customer service: 1 year
• customer Service: 2 years
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• telephony: 1 year

Earnings for position customer service representative

Responsibility

• assessing Life and Disability claims, in accordance with procedures, to determine the level of benefit to be paid
• assessing and accepting/declining applications for life, critical illness, and disability insurance, in accordance with philosophy
• your day-to-day duties will include…
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• communicating with customers on a regular basis to gather further information where required
• providing administrative support to the Financial Advice, Non-Advice and Equity Release teams
• ensuring all claim decisions can be easily explained and justified if required
• taking part in underwriting rules development, analysis of management information, and implementation of rule engine changes
• authorising payment of approved claims, ex-gratia payments, and payments on accounts
• working as part of a team to review the department’s processes and procedures, ensuring SLA’s are met
• complying with regulatory and statutory standards and controls, both auditory and departmental
• achieving set productivity and quality levels
• maintaining up-to-date medical knowledge to carry out the correct underwriting of claims
• maintaining your own up-to-date medical knowledge to sufficiently process the underwriting
• authorising income protection and critical illness payments where appropriate
• complying with all regulatory and statutory standards and controls
• instructing and reviewing specialist reports when required, to obtain evidence needed to fully assess a claim, and therefore reaching the correct decision and outcome
• assisting with departmental procedure improvements
• helping to train and quality-check the work of less experienced underwriters and clerical staff
• corresponding clearly with internal and external customers, and service providers
• undertaking project or research work to assist the team where required
• assessing and managing claims with special regards to policy conditions, medical, financial and occupational evidence, authorising claim visits and the use of private investigators where appropriate
• supporting resourcing in the Health Claims department, ensuring that customer service standards for IFAs and policy holders are met
• adhering to compliance with regulatory and statutory standards and controls, both auditory and departmental
• completing ad-hoc admin and telephony tasks to support the success of the Advice and Direct department
• complying with regulatory and statutory standards and controls, with particular emphasis on conduct risk
• creating and distributing packs to be sent to clients, ensuring that all relevant paperwork is included
• monitoring and controlling workflow to the claims underwriting unit
• correctly uploading details into back-office systems, ensuring all data is recorded accurately

Requirements

• life Underwriting: 1 year
• underwriting: 1 year
• medical Underwriting: 1 year
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• equity Release: 1 year

Responsibility

• logging information correctly, and ensuring details are passed securely through to the relevant team where necessary
• liaising with customers via email and occasionally via letter
• working to meet your set SLA and KPI targets
  Show more +4
• dealing with high volumes of work and prioritising your own workload
• supporting colleagues with ad-hoc duties, including administrative tasks, and building positive working relationships within the business
• taking calls from our customers, ensuring their queries are dealt with in a professional and timely manner, while always demonstrating empathy and compassion
• within your role in one of our busy Customer Response Teams, you'll focus on maintaining contact with our customers, predominantly via telephone communication or by email, live chat, etc

Requirements

• customer service: 1 year
• at LV= Life and Pensions, we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures – that’s why we keep them at the heart of every decision we make
• in fact, doing the right thing is what unites all 1,200 of our people, driving us forward as we shape tomorrow, together

Earnings for position customer service

Responsibility

• liaising with third parties where necessary, ensuring you adhere to best practice, SLA’s, regulatory requirements, and Group policies
• being responsible for reconciliations, resolution and clearing of all differences, suspense entries etc. on a daily/weekly/monthly basis to maintain quality standards
• credit Control Administration, keeping spread sheets up to date – emailing IFAs regarding their debts
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• cheque printing and enveloping
• dealing with internal or external customer/member queries to ensure we provide all customers with a high-quality service
• liaising with suppliers by email regarding their invoices
• keying payments received in to source systems
• reviewing processes, implementing changes and improvements where required, and updating procedure documentation where necessary
• post sorting
• taking responsibility for organising your own workload and helping your team, ensuring that all daily, weekly, and monthly accounting tasks are completed in accordance with SLA’s
• each day is varied, but some of your key responsibilities will include: Accurately allocating and processing bank statements entries, journals or adjustments to the appropriate accounting and policy system

Requirements

• accounting: 1 year
• accounts: 1 year
• accounts Admin: 1 year
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• administrative: 1 year
• customer service: 1 year
• credit control: 1 year

Responsibility

• your day-to-day duties will include…
• providing fair and balanced decisions, utilising an appropriate amount of evidence
• contributing suggestions and ideas to improve the customer journey

Requirements

• life Underwriting: 1 year

Earnings for position insurance underwriter