technical manager
Responsibility
- act safely and responsibly and in accordance with LKAB policies and values
- maintain a safe working environment in the laboratory
- proactively Identify and respond to customer and end user needs
Show more +22 - achieve/exceed all budgets as laid down by the Company
- ensure the department operates in accordance with the company policies, procedures and systems including ISO 9001, 140011 and 45001
- identify and build close working relationships with both existing and new customers, end users and specifiers
- manage day to day lab operations including undertaking calibrations and testing
- maintain accurate/complete customer records on the CRM system
- negotiate customer prices as necessary
- support customer technical enquires/complaints for the site
- identify and work with key decision makers, on projects of all sizes, to supply LKAB Binders
- provide leads to customers and maintain a record of leads generated
- define the specifications for external suppliers and procedures and controls for all incoming raw materials
- supervise direct report to ensure smooth operation day to day and compliance with BS EN 13454, BBA, FIAS, declaration of conformity and FPC, including laboratory testing where necessary
- monitor binder sales within the region and identify areas of improvement
- prepare specification sheets and explanatory documentation relevant to individual customers, e.g. Product Definitions, Certificates of Analysis, Certificates of Conformity
- provide/update market information and competitor activity
- work and develop strong relationships with all departments across the group and liaise with operational staff to ensure quality is maintained and costs are optimised
- any other duties relevant to the task
- support the marketing manager with production of literature, case studies, advertisements, social media and other marketing activities as required
- to monitor and report on safety and quality system procedures and to produce statistical data on performance against the set quality standards
- attend and provide input at sales meetings
- carry out other reasonable and appropriate duties as directed
- attend various trade events as directed
- carry out presentations to customers and architects as and when required
Requirements
- A degree or higher national diploma is preferred but not essential if the candidate has relevant job experience
- experience of the Binder Sales process
- attention to detail
Show more +30 - Ability to work unsupervised and as part of a team
- previous experience in technical/laboratory roles, in either the screed or concrete industry, or agronomy/fertilisers
- industry association involvement
- good numerical skills and understanding of statistics
- proven track record of growing existing and developing new business
- relevant networking activities
- planning and organisation skills
- entrepreneurial
- relevant Technical/Quality Control Management experience preferable
- good knowledge of screeding and associated specification, manufacture and installation
- teamworking skills
- adaptable to new opportunities outside of comfort zone
- experience in supervising team
- good knowledge of British standards and relevant building regulations
- excellent IT skills
- energetic and driven to deliver results
- knowledge of ISO 9001 & 14001 and 45001
- driving licence essential
- awareness of competition law and green claims code
- commercial awareness and business acumen
- personable, interpersonal skills and customer focused – confident when speaking with suppliers, and representatives from other functions
- Analytical – approach to drive decision making and problem solving
- continuous improvement mindset and problem solving – proactive in identifying and suggesting areas for improvement in role and function
- good organisation and presentation skills
- understanding of the product standards and relevant test methods including EN 13454 and EN 196 or previous experience with material granulation processes and methodologies, however training will be provided
- committed to the LKAB values and code of conduct
- high levels of self-motivation
- Ability to build rapport with customers and potential customers
- Target-oriented
- Able to grasp technical and strategic concepts quickly and accurately
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