customer advisor
15 the last 315 days, recently 2023-10-10
Responsibility
- remuneration Package
- hybrid working
- office based for the 4 month probation and training period, hybrid working available after successful completion
Show more +24 - £23,000 starting salary
- up to 20% annual company bonus
- up to 20% annual company bonus and unsociable hours allowance, when applicable
- the Role
- hybrid working: 2 days in the office per week Tues – Thurs
- the role requires a high level of attention to detail and accuracy, ability to switch tasks and make risk based decisions
- training will be conducted Monday-Friday, 9-6pm for the first two weeks - training dates: Monday 2nd October
- this is a fantastic opportunity to join what is fast becoming a leading operator in the market
- sports and betting knowledge isn't essential when applying as you will be provided with the relevant training and support
- £28,000 + plus night shift allowance when applicable
- if sport is your passion, we've got you covered with Sports on in the background 24/7
- at the beating heart of LiveScore, we are looking for motivated, positive, and personable Customer Care Advisors to help guide and protect our customers within our Award-Winning Support team
- at the beating heart of LiveScore, we are looking for motivated, positive, and personable Customer Support advisors to help guide and assist our customers within our Award-Winning Support team
- this role would be well suited to a person who is enthusiastic, empathetic, and resilient
- A Customer Care Advisor has two main responsibilities, first point of contact for all customer service needs, and investigating accounts for members who are at potential risk from gambling harm
- this is a fantastic opportunity for a Customer Support Advisor to join what is fast becoming a leading operator in the UK
- respond professionally to a range of Live Chat, Email & Phone queries around safer gambling and customer support
- we live our values, aiming to enhance and increase the enjoyment of sport through innovative products and immersive experiences
- liveScore prides itself as an organisation who ensures that the customers experience is positive and memorable, and as the first point of contact for our customers the successful candidate will be responsible for delivering a high-quality service
- address any issues of conflict or complaint
- remain vigilant of any suspicious activity and escalate accordingly
- stay up to date with company products, services, and policies to accurately answer customer questions
- trust is important in how we work, ensuring we are a collaborative unit who holds each other accountable
- respond professionally to a range of live chat queries across multiple customers via our customer service software
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