manager
13 the last 275 days, recently 2024-04-19
Responsibility
- any other reasonable duties as directed by management
- the initiative to ensure tasks are completed fully, accurately and in a timely fashion
- reviewing VAT compliance submissions
Show more +14 - comply with LN agreed policies and procedures including Health & Safety policies, to ensure that all appointed agents comply with all relevant legislation
- actively source and recruit casual staff for events, manage and fulfil the payroll process
- reports to: Tax Director
- provide support to the Pricing team and Clients particularly related to onsale management
- smooth running of operational responsibilities
- support the finance function with advice on compliance matters
- post event, liaise with the rest of the team, reporting on customer feedback/complaints and opportunities for improvements
- coordinate activities to promote work flow and manage escalations either within the team or to sponsors and executives when needing steer
- mange the complete lifecycle and facilitate the team to transition from phase to phase
- ensure the tour accountant has all cost information, relevant PO’s, and receipts prior to settlement
- reviewing accruals and deferral reports and preparing reclass journals, as well as reviewing open project statuses and approving project close packs
- assisting in preparation of monthly schedules to review commissions due to Promoters and Executive Management to ensure the provision within the accounts is adequate, and prepare periodical Promoter statements for all individuals, including end of year statements
- reviewing month end actuals, updating monthly forecasts, and producing month end reporting packs for certain divisions, along with supporting analysis and commentary. Assisting with preparation of consolidated reporting packs
- assist and support the Tax Director with review of contracts and new business streams to ensure indirect tax is taken into consideration
Requirements
- communicate clearly and transparently
- proven ticketing experience with working knowledge of Ticketmaster or similar ticketing system
- exhibiting characteristics of integrity, honesty, discretion, loyalty and kindness to peers
Show more +59 - experience in working at festivals with an understanding of the long hours and unpredictable weather
- excellent leadership skills to lead, inspire and motivate cross-functional distributed teams in various international offices
- excellent verbal communication skills
- an expert user of digital analytics tools - ideally Universal Analytics
- work collaboratively on projects with technical and non-technical colleagues
- expert knowledge of the Ticketmaster Host system, event build process, and settlement
- ability to build relationships and work collaboratively
- previous experience in managing teams
- excellent literacy skills with a proven ability to communicate, both verbally and in writing, with colleagues up to executive board-level
- experienced in the fulfilment of VIP activity across international tours
- good knowledge of Google Tag Manager and JavaScript
- understanding of the business dynamics between venue, promoter and artist
- think laterally approach to problem-solving
- excellent attention to detail
- highly effective communication skills – written and verbal
- the ability to physically mark out from site plans
- beneficial to demonstrate knowledge and experience of live event ticketing gained in a promoter, ticket agent or venue environment
- able to negotiate and understand the value of listening and the power of empathy
- accurately managing budgets to deadline
- proven commercial experience in web analytics - Google Analytics/GA360 or Adobe Analytics
- significant experience within an accounting function. Whilst not essential, ACA / ACCA / CIMA is desirable
- A rigorous approach to work, and a keen eye for detail
- experience of staff management
- good interpersonal skills, positive attitude and ability to work effectively with a range of people and personalities
- full driving license is strongly advantageous
- previous experience in managing a team of event staff
- previous experience closing a month end, working in a pressurised environment and to tight deadlines
- organised and a multi-tasker –ability to work on multiple projects at the same time and prioritise tasks
- experience in Airtable and DOMO preferred, but not required
- the ability to communicate and liaise competently and confidently with staff and customers
- experience in using Auto Cad software is a distinct advantage
- the candidate should have previous experience in writing and delivering briefings to an appropriate standard
- strong Excel skills, including Pivot tables / V Look ups etc
- previous experience in digital implementation preferably in an e-commerce role
- ability to work to deadlines
- ability to think through, evaluate and solve problems logically and efficiently
- ensure the Systems Development Life Cycle processes and guidelines are understood and adhered too
- basic understanding of Health and Safety requirements, including risk assessments and a familiarity with Event Management Plans
- excellent organisational skills and the ability to prioritise tasks and manage expectations
- basic understanding of Health and Safety requirements, including risk assessments and familiarity with all prevailing event day emergency plans
- staff supervision experience is desirable
- experience working with data layers
- strong organizational skills and meticulous attention to detail
- excellent verbal and written communication skills
- at least 4 years work experience
- experienced and knowledgeable in Agile and Waterfall methodologies, as well as other forecast and estimation tools and technics
- ticketing experience required
- qualified in a recognised Project Management methodology
- able to present with confidence and excel at standing up in front of a room to lead workshops or structured training sessions
- basic knowledge of basic food hygiene and liquor licensing regulations would be an advantage
- able to build rapport quickly to establish trust, respect and confidence that builds excellent working relationships with colleagues and internal stakeholders at all levels of the organisation, and external vendors, to ensure objectives are understood, expectations set and appropriate business engagement is in place throughout the project or program lifecycle
- experienced in the fulfilment of VIP events, preferably to individual consumers rather than a corporate entity
- previous corporate /private events experience would be a distinct advantage
- degree preferred, but not required
- excellent facilitation skills to conduct meetings and workshops that encourage attendees to participate and collaborate effectively and efficiently ranging from small ideation sessions, to internal conferences, to formal steering groups
- the candidate should be able to demonstrate writing and delivering briefings to an appropriate standard
- engender cohesion and trust within the team by focusing on the collective goal, exploring all points of view and support the team in decision making
- experience in a customer services environment, ideally in a dispute resolution capacity
- facilitate planning with teams to generate and develop plans and roadmaps that provide clarity for the team and sponsors, drawing on a variety of estimation techniques and planning tools
Trade
- arts & Entertainment
- production & Manufacturing
- project Management
Show more +1 - management
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