LEGAL & GENERAL Salary - Salary Report

team manager

12 the last 300 days, recently 2023-09-29

Responsibility

your role at a glance
legal & General are looking for an experienced Team Manager to join the Transfers Out team
we are currently looking for an experienced Team Manager to join our Corporate Scheme's team on a permanent basis
Show more +25
this is a full-time role, working 35 hours a week
you will be responsible for building and empowering a diverse and inclusive team that collaborates and innovates to continuously improve
you’ll be responsible for building and empowering a diverse and inclusive team that collaborates and innovates to continuously improve
this is a hybrid role with half of your time in the office and half from home
you’ll provide inspiring leadership that promotes a high-performance culture where we deliver an outstanding service to colleagues, customers and clients
you’ll provide inspiring leadership that promotes a high performance culture where we deliver an outstanding service to colleagues, customers and clients
create a high performing team through inspiring leadership and direction
if you’d like to work for an employer who genuinely has their colleagues and customers best interests at heart, then come and join us at Legal & General
as a Team Manager your role is crucial in supporting us in working as one Customer and Client Operations team that takes pride in what we do and puts our colleagues, customers and clients at the heart of everything
manage your team in line with Legal & General’s policies and procedures, including the Partnership Agreement
we are looking for someone who has a passion for leading and developing the team to be the best they can be
walk the talk and act as a role model by fully understanding your team’s role and responsibilities
create a high performing team through inspiring leadership and direction. Understand your team, their strengths, development areas and responsibilities so you can identify solutions to continuously improve
fair customer treatment, data protection, fraud/money laundering, communication/financial promotion standards, breach reporting, complaint identification and actions from internal audits)
be passionate about your team’s engagement, making sure you understand their views and opinions and take accountability and action to make improvements whilst suitably rewarding and recognising to encourage the right behaviours and actions
understand your team, their strengths, development areas and responsibilities so you can identify solutions to continuously improve the Customer and Client experience, meet performance targets and reduce costs
do you love leading people? Are your key values aligned to supporting those in difficult situations? Would you like to join an employer, who cares for its colleagues, and, who is a force for good in society? If this sounds like you, then look no further! We’re recruiting for a Team Manager to join our Retail Protection team within our Insurance Division
adheres to and refers to the employee handbook for all internal policies and procedures
if you have strong people management skills, and have a passion for leading and developing a team to be the best that they can be.......then please apply
our opening hours are 0830-1730 Monday to Friday meaning you’ll have the weekends off to relax! The salary for a Customer Claims Team Manager is up to £40,000 / year dependent on experience
our opening hours are 0830-1730 Monday to Friday meaning you’ll have the weekends off to relax! The salary for a Customer Claims Team Manager is up to £40,000 / year dependent on experience, plus bonus up to £40,000 dependant on your experience, plus bonus
deliver a comprehensive assessment, management and administration of Income Protection claims, deciding whether to accept or reject liability, and authorise payment as per individual authority limits as agreed by the Head of Claims, whilst building effective relationships with corporate clients and IFA’s to promote understanding of our Claims Management Philosophy
keeps up to date with all process changes made within the relevant teams and where appropriate actively initiates and participates in the implementation of any changes
challenge processes and empower your team to do the same and drive continual improvements to improve the Customer and Client experience, meet performance targets and reduce costs
proactively manage the team around the flow of work, utilising and analysing management information on service, customer satisfaction, individual capability, customer processes and costs, so that the team work effectively and efficiently, and a cost effective quality service is delivered to the customer, with prompt resolution of issues and required change

Requirements

exams - CII CF1 and FA2 qualification passes within the first 2 years within role
overseer Signoff -Gain Overseer status through training and competence sign off within first 2 years within role
proven ability to communicate effectively, both verbally and in writing
Show more +22
experience of Financial Service would be desirable
highly customer focused and understands the need to maintain and improve relationships with both internal and external customers
proven ability to develop self and team
experience dealing with root cause analysis, complaints, and adherence to a quality framework would also be desirable
this includes policyholders, scheme members, trustees, intermediaries, legislative bodies and your colleague’s within the whole of L&G
proven ability to plan and manage own and teams workload, reacting to changing priorities
proven ability to manage performance and motivate others to achieve results
has a good understanding of the Financial Services marketplace and the annuities industry/market
proven ability to manage performance, and motivate others to achieve results
proven ability to manage performance, motivate others to achieve results, and be an agent of change
proven ability to motivate others to achieve results, and positively influence at different levels
has a strong understanding of the risks to their team, PRT and the business. Actively takes steps to reduce these risks
proven ability to positively influence at different levels
has an experience of working with a team that manually calculates pension benefits
ability to build and maintain relationships, particularly with your stakeholders
proven ability to confidently make decisions based on evaluations of risks and using all available information
ability to build and maintain relationships, including proven ability to contribute to peer group development
ability to work under pressure whilst maintaining standards
ability to innovate and be an agent of change
leadership
proven ability to own customer and client problems and resolve issues quickly in a way that treats customers fairly and protects the business
training & Competence Scheme – Competent status achieved within 2 years

Current offers for the position:

Team Manager Hove

Your role at a glance Do you love leading people? Are your key values aligned to supporting those in difficult situations? Would you like to join an employer, who cares for its colleagues, and, who is a force for good in society? If this sounds like you, then look no further! We’re recruiting for a Team Manager to join our Retail Protection team within our Insurance Division. If you’d like to work for an employer who genuinely has their colleagues and customers best interests at heart, then come and join us at Legal & General. Our opening hours are 0830-1730 Monday to Friday meaning you’ll have the weekends off to relax! The salary for a Customer Claims Team Manager is up to £40,000 / year dependent on experience. This is a full-time role, working 35 hours a week. This is a hybrid role with half of your time in the office and half from home. We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get: You’ll have the opportunity to participate in our annual, performance-related bonus plan (discretionary). As your skillset grows, it’s possible your earning potential will too. 25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday. We give colleagues a 5% company pension contribution, plus match up to a further 5% of your personal contribution. Life assurance x8 of your annual salary. Free individual private medical insurance. You can also add your dependants on for a small cost. Recommend L&G as a great place to work and earn £500-£3500 if someone you know joins us. A variety of company share schemes, discounts at a huge range of high street stores and on our own products. We strongly believe in supporting our employees’ chosen charities, so we'll match money that you raise up to £5000. What you'll be doing For our most vulnerable customers, you’ll ensure you consider their circumstanc

Responsibility: your role at a glance, do you love leading people? Are your key values aligned to supporting those in difficult situations? Would you like to join an employer, who cares for its colleagues, and, who is a force for good in society? If this sounds like you, then look no further! We’re recruiting for a Team Manager to join our Retail Protection team within our Insurance Division, if you’d like to work for an employer who genuinely has their colleagues and customers best interests at heart, then come and join us at Legal & General, our opening hours are 0830-1730 Monday to Friday meaning you’ll have the weekends off to relax! The salary for a Customer Claims Team Manager is up to £40,000 / year dependent on experience

permanent

Job position: team manager

2023-09-29

Transfers Out Team Manager Cardiff

Your role at a glance Legal & General are looking for an experienced Team Manager to join the Transfers Out team. As a Team Manager your role is crucial in supporting us in working as one Customer and Client Operations team that takes pride in what we do and puts our colleagues, customers and clients at the heart of everything. We are looking for someone who has a passion for leading and developing the team to be the best they can be. You will be responsible for building and empowering a diverse and inclusive team that collaborates and innovates to continuously improve. You’ll provide inspiring leadership that promotes a high-performance culture where we deliver an outstanding service to colleagues, customers and clients. What you'll be doing Create a high performing team through inspiring leadership and direction. Understand your team, their strengths, development areas and responsibilities so you can identify solutions to continuously improve. Be passionate about your team’s engagement, making sure you understand their views and opinions and take accountability and action to make improvements whilst suitably rewarding and recognising to encourage the right behaviours and actions. Manage your team in line with Legal & General’s policies and procedures, including the Partnership Agreement. Walk the talk and act as a role model by fully understanding your team’s role and responsibilities. Challenge processes and empower your team to do the same and drive continual improvements to improve the Customer and Client experience, meet performance targets and reduce costs. Proactively manage the team around the flow of work, utilising and analysing management information on service, customer satisfaction, individual capability, customer processes and costs, so that the team work effectively and efficiently, and a cost-effective quality service is delivered to the customer, with prompt resolution of issues and required change

Responsibility: your role at a glance, legal & General are looking for an experienced Team Manager to join the Transfers Out team, as a Team Manager your role is crucial in supporting us in working as one Customer and Client Operations team that takes pride in what we do and puts our colleagues, customers and clients at the heart of everything, we are looking for someone who has a passion for leading and developing the team to be the best they can be

permanent

Requirements: proven ability to communicate effectively, both verbally and in writing, proven ability to develop self and team, proven ability to plan and manage own and teams workload, reacting to changing priorities, proven ability to manage performance, and motivate others to achieve results

Job position: team manager

2023-09-19

Team Manager Cardiff

Your role at a glance We are currently looking for an experienced Team Manager to join our Corporate Scheme's team on a permanent basis. If you have strong people management skills, and have a passion for leading and developing a team to be the best that they can be.......then please apply! As a Team Manager your role is crucial in supporting us in working as one Customer and Client Operations team that takes pride in what we do and puts our colleagues, customers and clients at the heart of everything. You’ll be responsible for building and empowering a diverse and inclusive team that collaborates and innovates to continuously improve. You’ll provide inspiring leadership that promotes a high performance culture where we deliver an outstanding service to colleagues, customers and clients. What you'll be doing Create a high performing team through inspiring leadership and direction. Understand your team, their strengths, development areas and responsibilities so you can identify solutions to continuously improve the Customer and Client experience, meet performance targets and reduce costs. Be passionate about your team’s engagement, making sure you understand their views and opinions and take accountability and action to make improvements whilst suitably rewarding and recognising to encourage the right behaviours and actions. Manage your team in line with Legal & General’s policies and procedures, including the Partnership Agreement. Proactively manage the team around the flow of work, utilising and analysing management information on service, customer satisfaction, individual capability, customer processes and costs, so that the team work effectively and efficiently, and a cost effective quality service is delivered to the customer, with prompt resolution of issues and required change Follow procedures and use management information to manage operational and people risks through OneSumX, and ensure compliance with legal a

Responsibility: your role at a glance, we are currently looking for an experienced Team Manager to join our Corporate Scheme's team on a permanent basis, if you have strong people management skills, and have a passion for leading and developing a team to be the best that they can be.......then please apply, as a Team Manager your role is crucial in supporting us in working as one Customer and Client Operations team that takes pride in what we do and puts our colleagues, customers and clients at the heart of everything

permanent

Job position: team manager

2023-09-05

Customer Claims Team Manager Hove

Your role at a glance Do you love leading people? Are your key values aligned to supporting those in difficult situations? Would you like to join an employer, who cares for its colleagues, and, who is a force for good in society? If this sounds like you, then look no further! We’re recruiting for a Team Manager to join our Retail Protection team within our Insurance Division. If you’d like to work for an employer who genuinely has their colleagues and customers best interests at heart, then come and join us at Legal & General. Our opening hours are 0830-1730 Monday to Friday meaning you’ll have the weekends off to relax! The salary for a Customer Claims Team Manager is up to £40,000 / year dependent on experience, plus bonus up to £40,000 dependant on your experience, plus bonus*. This is a full-time role, working 35 hours a week. This is a hybrid role with half of your time in the office and half from home. We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get: You’ll have the opportunity to participate in our annual, performance-related bonus plan (discretionary). As your skillset grows, it’s possible your earning potential will too. 25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday. We give colleagues a 5% company pension contribution, plus match up to a further 5% of your personal contribution. Life assurance x8 of your annual salary. Free individual private medical insurance. You can also add your dependants on for a small cost. Recommend L&G as a great place to work and earn £500-£3500 if someone you know joins us. A variety of company share schemes, discounts at a huge range of high street stores and on our own products. We strongly believe in supporting our employees’ chosen charities, so we'll match money that you raise up to £5000. What you'll be doing For our mos

permanent

Job position: team manager

2023-07-18

Customer Underwriting Team Manager Edinburgh

Your role at a glance To pro-actively manage and develop an Underwriting team to help them be the best they can be, consistently delivering quality Underwriting Risk Management Decisions, in line with our philosophy. To represent Legal & General in a way that positively role models our values and behaviours. What you'll be doing Manage your team by developing, coaching and empowering people that embeds a culture of people engagement and value. Leads with an understanding of their people as individuals and role modelling the values and behaviours with a positive can-do attitude. Contributing positively to the planning, forecasting and the allocation of work to the team to ensure work is completed in line with published standards. Develop mutually beneficial relationships with all internal and external stakeholders to deliver the best outcomes for our customers, people and the business. Communicates clearly and confidently on a wide range of subjects to ensure messages and outcomes are understood by all. Create a culture which enables people to constructively challenge the way we work to improve the way we do things, including customer journey and efficiency. Uses a range of management information and observations to review performance and set clear expectations, documenting this clearly to track on going performance improvements. Contributes to the planning, forecasting and the allocation of work to the team to ensure work is completed in line with published standards. Understand the commitments that are made about the level of service during the marketing and sales processes to ensure the area is capable of meeting those expectations and that customers’ reasonable expectation of performance and service are met. To manage the team in accordance with the Company’s policies and procedures, including the Partnership Agreement, so that the team’s business objectives are achieved consistently. What we're looking for Underw

Responsibility: contributing positively to the planning, forecasting and the allocation of work to the team to ensure work is completed in line with published standards, contributes to the planning, forecasting and the allocation of work to the team to ensure work is completed in line with published standards, has the knowledge and awareness of internal policies and controls to protect our customers, people, and shareholders by complying with regulatory requirements and operational risk guidelines

permanent

Job position: team manager

2023-05-24

Salary in other companies in the position team manager

LORIEN	16000 £	7680 £ 16000 £
SPENCER CLARKE GROUP	10667 £	7680 £ 16000 £
ARTHUR & ARTHUR	10000 £	7680 £ 16000 £
RICCI RECRUITMENT	10000 £	7680 £ 16000 £
SANCTUARY HEALTH	8600 £	7680 £ 16000 £
SANCTUARY HEALTH	8600 £	7680 £ 16000 £
HARVEY NASH	8000 £	7680 £ 16000 £
CARRINGTON WEST	8000 £	7680 £ 16000 £
NOTHING BUT RECRUITMENT	7680 £	7680 £ 16000 £
3D RECRUIT	7680 £	7680 £ 16000 £

customer service

6 the last 246 days, recently 2023-08-25

Responsibility

your role at a glance
legal & General are looking for a Customer Service Leader to join their Workplace team on a permanent basis
after your first year, there are further opportunities to progress within our Career and Salary Progression Scheme
Show more +20
our phone lines are open 0900-1800 Monday- Friday. You’ll work 35 hours during our opening hours
our Customer Service teams are made up of professionals from different backgrounds including call centre, retail, hospitality, and sales
the starting salary is £22,000, increasing to £23,000 following a successful 6 month probationary period and increasing to £24,000 after a successful first year with us
we are looking for someone with a strong belief in delivering outstanding customer outcomes and will instil the same ethos into their team
this position offers the flexibility of hybrid working, enabling you to work from home and in our Hove office, giving you the chance to work in a supportive team with a great company culture
due to the sensitive nature of the role, we are looking for someone who puts people at the forefront, including our customers and our employees
the working hours for this role are Monday to Friday 9am to 5pm
ideally, we are looking for someone who is resilient, has a good understanding of vulnerability, and who will support and motivate their team when dealing with sensitive situations
regularly review these areas, set training and improvement plans and targets as appropriate, in conjunction with the individual’s needs
this role will give you the opportunity to make a difference, ensuring that we support our members and their families respectfully throughout their payment claims journey, resolving queries efficiently and accurately, and keeping their needs at the heart of everything we do
drive effective two-way communication within the team and beyond, documenting all records in the agreed format
you will coach, train, develop and motivate your team to achieve objectives as determined by the division’s goals, including customer outcomes, behaviours, quality, and productivity
stakeholder management, ensuring that good working relationships are built with internal and external stakeholders, and that communication is regularly maintained
you will also work with other Customer Service Leaders to agree prioritisation and look for areas of continuous improvement in processing and customer service
are you passionate about providing exceptional customer service? Do you enjoy helping people and solving problems? We are Britain’s most Admired company and we are looking for motivated Customer Service Advisors to join our Customer Application Support team
lead and develop a team to meet the needs and ensure fair treatment of customers, whilst delivering agreed business outcomes
coach, train, develop and motivate individuals to achieve objectives as determined by the division’s goals, including customer outcomes, behaviours, quality and productivity
ensure that service levels are continually monitored and maintain appropriate resource to meet work priorities and customer demand
maintaining scheme data, administering, and updating individual customer and client records
proactively contribute to business area planning and succession planning to ensure team efforts are aligned to overall department goals

Requirements

high standard of Secondary education
the role is subject to FCA accredited Training and Competence requirements
CF1 desirable
Show more +7
proven ability to prioritise and manage queries whilst giving due consideration to team performance and activities
good commercial awareness
excellent written and verbal communication skills
A high degree of energy, drive and enthusiasm
evidence of continuous professional development
experience of contributing to cross-functional business teams is desirable
it is also a condition that the jobholder achieves and maintains the level of competence required as an ‘Overseer’ within the specified timescale

Benefits

mutual
laptop

Current offers for the position:

Customer Service Consultant Hove

Your role at a glance Are you passionate about providing exceptional customer service? Do you enjoy helping people and solving problems? We are Britain’s most Admired company and we are looking for motivated Customer Service Advisors to join our Customer Application Support team. The starting salary is £22,000, increasing to £23,000 following a successful 6 month probationary period and increasing to £24,000 after a successful first year with us. After your first year, there are further opportunities to progress within our Career and Salary Progression Scheme. This position offers the flexibility of hybrid working, enabling you to work from home and in our Hove office, giving you the chance to work in a supportive team with a great company culture. Our phone lines are open 0900-1800 Monday- Friday. You’ll work 35 hours during our opening hours. Our Customer Service teams are made up of professionals from different backgrounds including call centre, retail, hospitality, and sales. We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get: You’ll have the opportunity to participate in our annual, performance-related bonus scheme (discretionary) As your skillset grows, it’s possible your earning potential will too. 25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday. We give colleagues a 5% company pension contribution, plus match up to a further 5% of your personal contribution. Life assurance x8 of your annual salary. Free individual private medical insurance. You can also add your dependants on for a small cost. Recommend L&G as a great place to work and earn £500-£3500 if someone you know joins us. A variety of company share schemes, discounts at a huge range of high street stores and on our own products. We strongly believe in supporting our employees’ chosen charities, so we

Responsibility: your role at a glance, are you passionate about providing exceptional customer service? Do you enjoy helping people and solving problems? We are Britain’s most Admired company and we are looking for motivated Customer Service Advisors to join our Customer Application Support team, the starting salary is £22,000, increasing to £23,000 following a successful 6 month probationary period and increasing to £24,000 after a successful first year with us, after your first year, there are further opportunities to progress within our Career and Salary Progression Scheme

permanent

Software: microsoft Office

Job position: customer service

2023-08-25

Customer Service Leader (Team Manager) Cardiff

Your role at a glance Legal & General are looking for a Customer Service Leader to join their Workplace team on a permanent basis. We are looking for someone with a strong belief in delivering outstanding customer outcomes and will instil the same ethos into their team. The working hours for this role are Monday to Friday 9am to 5pm! Due to the sensitive nature of the role, we are looking for someone who puts people at the forefront, including our customers and our employees. Ideally, we are looking for someone who is resilient, has a good understanding of vulnerability, and who will support and motivate their team when dealing with sensitive situations. This role will give you the opportunity to make a difference, ensuring that we support our members and their families respectfully throughout their payment claims journey, resolving queries efficiently and accurately, and keeping their needs at the heart of everything we do. You will coach, train, develop and motivate your team to achieve objectives as determined by the division’s goals, including customer outcomes, behaviours, quality, and productivity. You will also work with other Customer Service Leaders to agree prioritisation and look for areas of continuous improvement in processing and customer service. What you'll be doing Coach, train, develop and motivate individuals to achieve objectives as determined by the division’s goals, including customer outcomes, behaviours, quality and productivity. Regularly review these areas, set training and improvement plans and targets as appropriate, in conjunction with the individual’s needs. Drive effective two-way communication within the team and beyond, documenting all records in the agreed format. Stakeholder management, ensuring that good working relationships are built with internal and external stakeholders, and that communication is regularly maintained. Lead and develop a team to meet the needs and ensure fair treatment of customer

Responsibility: your role at a glance, legal & General are looking for a Customer Service Leader to join their Workplace team on a permanent basis, we are looking for someone with a strong belief in delivering outstanding customer outcomes and will instil the same ethos into their team, the working hours for this role are Monday to Friday 9am to 5pm

Requirements: high standard of Secondary education, the role is subject to FCA accredited Training and Competence requirements, it is also a condition that the jobholder achieves and maintains the level of competence required as an ‘Overseer’ within the specified timescale, CF1 desirable

permanent

Job position: customer service

2023-07-24

Customer Service Specialist Retail Retirements Cardiff

Your role at a glance Would you like to work for Britain’s most Admired company? Are you passionate about customer service and helping others? This role is a blend of inbound and outbound telephony and administration support. If you love customer service, have good attention to detail, and enjoy variety, this is the role for you! We’re recruiting for a new team of Customer Service Specialists to join our Retirement Retail business with a starting salary of £22,000-£22,500 plus bonus. This is a hybrid role where you’ll work 35 hours a week; 3 days from home and 2 days in our Cardiff office and, work Monday to Friday 9am to 5pm. Internally, this role maybe called something different, depending on which team you join. We’ll work with you on which department compliments your personality and strengths best. Our Customer Service teams are made up of professionals from different backgrounds including care, teaching, call centre, retail, and hospitality. We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get: Your hard work is rewarded through our discretionary bonus scheme. This depends on the company's and individual performance. This team has an excellent internal progression scheme- we will support your career development. 25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday. We give colleagues a 5% company pension contribution, plus match up to a further 5% of your personal contribution. Life assurance x8 of your annual salary. Free individual private medical insurance. You can also add your dependants on for a small cost. Recommend L&G as a great place to work and earn £500-£3500 if someone you know joins us. A variety of company share schemes, discounts at a huge range of high street stores and on our own products. We strongly believe in supporting our employe

permanent

Requirements: evidence of continuous professional development, good interpersonal skills with the ability to successfully engage and influence a broad range of individuals

Job position: customer service

2023-06-23

Customer Service Leader Cardiff

Your role at a glance If you are looking for a good work/life balance, working Monday to Friday (9am to 5pm), on a hybrid basis....then look no further! Legal & General are looking for a Customer Service Leader who will engage, motivate and inspire their team to give their best. You will provide guidance and support whenever needed, helping the team to have the best conversations with customers. With a strong belief in delivering outstanding customer outcomes, you will instil the same ethos into your team. As a true ‘people person’ you will nurture, coach and develop your team; taking pride in seeing them flourish. We are looking for an individual who is very flexible and can adapt quickly to meet the changing demands of customers and the business. In addition to this we are looking for experts in prioritisation, helping others to prioritise work, and focus on always meeting customer expectations. We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get: Your hard work is rewarded through our company bonus scheme. 25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday. We give colleagues a 5% company pension contribution, plus match up to a further 5% of your personal contribution. Life assurance x8 of your annual salary. Free individual private medical insurance. You can also add your dependants on for a small cost. Recommend L&G as a great place to work and earn £500-£3500 if someone you know joins us. A variety of company share schemes, discounts at a huge range of high street stores and on our own products. We strongly believe in supporting our employees’ chosen charities, so we'll match money that you raise up to £5000. We have announced that our Cardiff office will move to The InterChange Building in Cardiff Central in 2023. We are completing a £400m regeneration pr

permanent

Benefits: mutual

Job position: customer service

2023-06-16

Customer Service Apprenticeship Cardiff

Your role at a glance Would you like to gain a professional qualification whilst working? Are you passionate about helping others? Would like to work for Britain’s most Admired company? (2022) If so, then please read on! We’re recruiting for Customer Service Apprentices to join our Pensions team, with a starting salary of £22,000. This is a hybrid role where you’ll work 3 days from home and 2 days in our Cardiff office, Monday-Friday 9-5. The L&G Customer Service Apprenticeship Programme has been designed to help you reach your potential, whether you’ve recently finished education or seeking a career change. As part of the 15-month Programme, you’ll complete three rotations within different Customer Service teams. You’ll develop your skillset, gain valuable work experience and, complete a fully funded professional qualification; Level 2 in Financial Services. Once a month, you’ll have a working day to focus on your studies and personal development. Then, once you’ve finished your apprenticeship your development doesn’t stop there, there’s a whole host of other learning you can do to reach your career aspirations. We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get: 25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday. We give colleagues a 5% company pension contribution, plus match up to a further 5% of your personal contribution. Life assurance x8 of your annual salary. Free individual private medical insurance. You can also add your dependants on for a small cost. A variety of company share schemes, discounts at a huge range of high street stores and on our own products. We strongly believe in supporting our employees’ chosen charities, so we'll match money that you raise up to £5000. We will soon be moving into our new purpose-built Welsh Headquarters at The Interchange in Central Square, C

apprenticeship

Responsibility: maintaining scheme data, administering, and updating individual customer and client records

Benefits: laptop

Job position: customer service

2023-05-25

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senior engineer

8 the last 295 days, recently 2023-09-30

Responsibility

your role at a glance
LGRI have several strategic software platforms, utilising Cloud infrastructure, that support our Pricing, Asset Liability Management, and Pensions Administration and Payments
the Senior Platform Engineer will support the development, delivery, and operational management of these platforms
Show more +45
what you'll be doing
completing these activities in a timely and effective manner will contribute to LGRI’s continued financial growth, operational excellence, and customer satisfaction
taking accountability for the technical decisions required for high value efficient web application solutions
using your existing experienced development skills to build software with your team
ensuring security mitigations are in place to protect against common attack vectors
joining a newly formed team you’ll be part of a large transformational programme within our Retail division, where you’ll use your software engineering skills and experience to build features, solve bugs, address technical debt, bring a strategic lens to team operating processes and tooling to improve how we work and ultimately deliver valuable, high-quality software to our customers
as part of an engineering team, you'll use your software development skills to build features, solve bugs, address technical debt, improve how we work and ultimately provide valuable, high quality software to our customers in line with company strategy
focusing on the continuous improvement of your own and the team’s ways of working and overall performance
we’re looking for a Senior Dynamics Platform Engineer to join us in either Hove, Cardiff or London
we will consider applications from all over the UK however there is an expectation to travel into one of our main offices in Hove, Cardiff or London. We are also open to flexible working arrangements - job share etc
this includes working with architects and stakeholders on technical roadmaps, implementing change, scaling service offerings, and optimising the platforms using best practice methodologies
we're looking for a Cloud Engineer to join us in Hove, London or Cardiff
we will consider applications from all over the UK however there is an expectation to travel into one of our main offices in London, Hove, or Cardiff. We are also open to flexible working arrangements - job share etc
drafting Low-Level Design documents for projects to ensure that the build process is adequately informed
front-end and lots of experience working as a technical contributor
building, clean, maintainable features and resolving end-to-end issues with an understanding of different possible approaches, to ensure that we are delivering great outcomes to our customers as effectively and efficiently as we can
delivering large, clean, maintainable features, resolving complex end-to-end issues, and defining new approaches where applicable, to deliver valuable features to our customers
managing, motivating and develop employees at all levels to maximise the performance of the area
strong Agile software development experience
ensuring that the solutions developed and deployed are fit for purpose, provide appropriate business value, adhere to quality standards and align to standard engineering practices
use cloud skills and experience to perform technical platform build activities independently on projects, including Azure and workload configuration for scaling, optimisation, and resilience
creating automated test approaches and strategies to maintain an appropriate quality level within your team, and thus deliver solutions which work well for all our customers
ensure that the principles of Conduct Risk are embedded into day-to-day operations to always deliver good customer outcomes
strong CI/CD knowledge and experience
understanding and contributing to the management of technical debt within the team to ensure that Legal & General’s systems are secure, resilient and reliable
ensure analysis and requirements are detailed and captured with estimates to implement solutions right first time, track changes to requirements and impact analysis to timings and plans
leading code reviews with an emphasis on non-functional requirements and adherence to architectural principles, to ensure that we consistently deliver high-quality software to our customers
forming relationships with the Product Owner and Scrum Master to ensure team effort is balanced appropriately across feature development and continual improvement
what we're looking for
A creative approach to problem solving
analysing and defining test approaches/strategies within your team so that the customer experience is of the highest quality – with an emphasis security, usability and accessibility
develop and maintain knowledge of the cloud and wider group network to inform design and planning to ensure all required dependencies and access requirements can be met
taking ownership over the security assessment of the team’s solutions, and ensuring that best practice security techniques are followed, so that the Company and our customers keep our and their data as safe as possible
conducting and participating in code reviews with an emphasis on both functional and non-functional requirements – considering performance, resiliency, maintainability and security, to ensure that we consistently build high-quality, safe software for our customers
develop and maintain knowledge of security controls and ensure they inform our implementation and configuration practices and call out areas of non-conformance when identified
using metrics to make data-driven decisions to continuously improve the team's approaches to deployment, monitoring, and operations, so that we can easily release and run performant and resilient systems in production
you'll be well versed in AWS
are you passionate about influencing and contributing to technical strategies? Do you thrive working as part of a design-led development team? Do you want to join an organisation that places personal development at the core of our ethos?
it would be helpful you also have experience with the following, but not essential
enthusiastically promoting inspection and adaptation to improve team effectiveness & happiness, supporting changes to enhance processes and culture, to ensure that the team stays happy, productive, efficient
taking ownership over the team’s continuous improvement, by actively improving the team's events, processes, and culture, to ensure that your team stays productive and effective
we have a great opportunity for a Senior Engineer to join Legal & General Group Technology! You will be part of a web application development team, using your creative problem-solving skills to coach the team and build high quality software focused on our customer experience
AWS or equivalent cloud platform
maintain IT application and infrastructure technical documentation to ensure that solutions built are readily maintainable and to provide attestation for audit purposes
full stack

Requirements

broad and deep knowledge of git-based repos, deployment pipelines and desired-state configuration
broad knowledge/experience of hyperscale clouds, preferably Azure
desirable: Microsoft AZ-103/AZ-104 Azure Administrator certification and/or AZ-400 Designing & Implementing Microsoft DevOps Solutions

Benefits

mutual

Current offers for the position:

Senior Dynamics Platform Engineer Hove

Your role at a glance We’re looking for a Senior Dynamics Platform Engineer to join us in either Hove, Cardiff or London! Joining a newly formed team you’ll be part of a large transformational programme within our Retail division, where you’ll use your software engineering skills and experience to build features, solve bugs, address technical debt, bring a strategic lens to team operating processes and tooling to improve how we work and ultimately deliver valuable, high-quality software to our customers. We will consider applications from all over the UK however there is an expectation to travel into one of our main offices in Hove, Cardiff or London. We are also open to flexible working arrangements - job share etc. What you'll be doing Building, clean, maintainable features and resolving end-to-end issues with an understanding of different possible approaches, to ensure that we are delivering great outcomes to our customers as effectively and efficiently as we can. Ensuring that the solutions developed and deployed are fit for purpose, provide appropriate business value, adhere to quality standards and align to standard engineering practices Understanding and contributing to the management of technical debt within the team to ensure that Legal & General’s systems are secure, resilient and reliable Analysing and defining test approaches/strategies within your team so that the customer experience is of the highest quality – with an emphasis security, usability and accessibility Conducting and participating in code reviews with an emphasis on both functional and non-functional requirements – considering performance, resiliency, maintainability and security, to ensure that we consistently build high-quality, safe software for our customers Enthusiastically promoting inspection and adaptation to improve team effectiveness & happiness, supporting changes to enhance processes and culture, to ensure that the team stays happy,

Responsibility: your role at a glance, we’re looking for a Senior Dynamics Platform Engineer to join us in either Hove, Cardiff or London, joining a newly formed team you’ll be part of a large transformational programme within our Retail division, where you’ll use your software engineering skills and experience to build features, solve bugs, address technical debt, bring a strategic lens to team operating processes and tooling to improve how we work and ultimately deliver valuable, high-quality software to our customers, we will consider applications from all over the UK however there is an expectation to travel into one of our main offices in Hove, Cardiff or London. We are also open to flexible working arrangements - job share etc

permanent

Benefits: mutual

Job position: senior engineer

2023-09-30

Senior Platform Engineer London

Your role at a glance LGRI have several strategic software platforms, utilising Cloud infrastructure, that support our Pricing, Asset Liability Management, and Pensions Administration and Payments. The Senior Platform Engineer will support the development, delivery, and operational management of these platforms. This includes working with architects and stakeholders on technical roadmaps, implementing change, scaling service offerings, and optimising the platforms using best practice methodologies. Completing these activities in a timely and effective manner will contribute to LGRI’s continued financial growth, operational excellence, and customer satisfaction. What you'll be doing Use cloud skills and experience to perform technical platform build activities independently on projects, including Azure and workload configuration for scaling, optimisation, and resilience. Ensure analysis and requirements are detailed and captured with estimates to implement solutions right first time, track changes to requirements and impact analysis to timings and plans. Develop and maintain knowledge of the cloud and wider group network to inform design and planning to ensure all required dependencies and access requirements can be met. Develop and maintain knowledge of security controls and ensure they inform our implementation and configuration practices and call out areas of non-conformance when identified. Drafting Low-Level Design documents for projects to ensure that the build process is adequately informed. Maintain IT application and infrastructure technical documentation to ensure that solutions built are readily maintainable and to provide attestation for audit purposes. Ensure that the principles of Conduct Risk are embedded into day-to-day operations to always deliver good customer outcomes. Ensure that all business processes and internal controls within the role are designed and performed in a way that delivers good customer ou

Responsibility: your role at a glance, LGRI have several strategic software platforms, utilising Cloud infrastructure, that support our Pricing, Asset Liability Management, and Pensions Administration and Payments, the Senior Platform Engineer will support the development, delivery, and operational management of these platforms, this includes working with architects and stakeholders on technical roadmaps, implementing change, scaling service offerings, and optimising the platforms using best practice methodologies

permanent

Job position: senior engineer

2023-09-20

Senior Cloud Engineer Hove

Your role at a glance We're looking for a Cloud Engineer to join us in Hove, London or Cardiff! As part of an engineering team, you'll use your software development skills to build features, solve bugs, address technical debt, improve how we work and ultimately provide valuable, high quality software to our customers in line with company strategy. We will consider applications from all over the UK however there is an expectation to travel into one of our main offices in London, Hove, or Cardiff. We are also open to flexible working arrangements - job share etc. What you'll be doing Delivering large, clean, maintainable features, resolving complex end-to-end issues, and defining new approaches where applicable, to deliver valuable features to our customers Creating automated test approaches and strategies to maintain an appropriate quality level within your team, and thus deliver solutions which work well for all our customers Leading code reviews with an emphasis on non-functional requirements and adherence to architectural principles, to ensure that we consistently deliver high-quality software to our customers Taking ownership over the security assessment of the team’s solutions, and ensuring that best practice security techniques are followed, so that the Company and our customers keep our and their data as safe as possible Using metrics to make data-driven decisions to continuously improve the team's approaches to deployment, monitoring, and operations, so that we can easily release and run performant and resilient systems in production Taking ownership over the team’s continuous improvement, by actively improving the team's events, processes, and culture, to ensure that your team stays productive and effective Managing, motivating and develop employees at all levels to maximise the performance of the area. Coaching and mentoring mid-level developers to broaden their responsibilities, improve thei

Responsibility: your role at a glance, we're looking for a Cloud Engineer to join us in Hove, London or Cardiff, as part of an engineering team, you'll use your software development skills to build features, solve bugs, address technical debt, improve how we work and ultimately provide valuable, high quality software to our customers in line with company strategy, we will consider applications from all over the UK however there is an expectation to travel into one of our main offices in London, Hove, or Cardiff. We are also open to flexible working arrangements - job share etc

permanent

Requirements: kubernetes or other container orchestration technologies

Job position: senior engineer

2023-07-20

Senior Engineer Hove

Your role at a glance Are you passionate about influencing and contributing to technical strategies? Do you thrive working as part of a design-led development team? Do you want to join an organisation that places personal development at the core of our ethos? We have a great opportunity for a Senior Engineer to join Legal & General Group Technology! You will be part of a web application development team, using your creative problem-solving skills to coach the team and build high quality software focused on our customer experience What you'll be doing Taking accountability for the technical decisions required for high value efficient web application solutions. Using your existing experienced development skills to build software with your team Ensuring security mitigations are in place to protect against common attack vectors Forming relationships with the Product Owner and Scrum Master to ensure team effort is balanced appropriately across feature development and continual improvement Focusing on the continuous improvement of your own and the team’s ways of working and overall performance What we're looking for Front-end (Javascript frameworks) and lots of experience working as a technical contributor Strong Agile software development experience Strong CI/CD knowledge and experience A creative approach to problem solving It would be helpful you also have experience with the following, but not essential AWS or equivalent cloud platform Full stack (Angular/React/Vue and Java) Experience of working in Financial Services or a regulated environment Benefits When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution. If you join us, you’ll get access to some great benefits, including private medical insurance, 27 days holiday (excluding bank hol

Responsibility: your role at a glance, are you passionate about influencing and contributing to technical strategies? Do you thrive working as part of a design-led development team? Do you want to join an organisation that places personal development at the core of our ethos?, we have a great opportunity for a Senior Engineer to join Legal & General Group Technology! You will be part of a web application development team, using your creative problem-solving skills to coach the team and build high quality software focused on our customer experience, what you'll be doing

permanent

Job position: senior engineer

2023-07-06

Senior Platform Engineer London

Your role at a glance We are looking for someone to join us as a Senior Platform Engineer! You’ll join a team overseeing several strategic software platforms, utilising Cloud infrastructure, that support our Pricing, Asset Liability Management, and Pensions Administration and Payments. In this role you will support the development, delivery, and operational management of these platforms. This includes working with architects and stakeholders on technical roadmaps, implementing change, scaling service offerings, and optimising the platforms using best practice methodologies. What you'll be doing You’ll be using cloud skills and experience to perform technical platform build activities on projects, including Azure and workload configuration for scaling, optimisation, and resilience. You'll have Azure Fundamentals (AZ-900) or higher; Azure DevOps Engineering Expert, RHEL or generic networking certification desirable. If the successful candidate does not currently have Azure certification or they have expired, the candidate should complete certification within the first 6 months of starting the role. Ensuring analysis and requirements are detailed and captured with estimates to implement solutions right first time, track changes to requirements and impact analysis to timings and plans Developing and maintaining knowledge of the cloud and wider group network to inform design and planning to ensure all required dependencies and access requirements can be met. Developing and maintaining knowledge of security controls and ensure they inform our implementation and configuration practices and call out areas of non-conformance when identified. Drafting Low-Level Design documents for projects to ensure that the build process is adequately informed Maintaining IT application and infrastructure technical documentation to ensure that solutions built are readily maintainable and to provide attestation for audit purposes Ensuring that t

Responsibility: maintaining IT application and infrastructure technical documentation to ensure that solutions built are readily maintainable and to provide attestation for audit purposes

Requirements: extensive hands-on technical knowledge with Microsoft Azure preferred, with a focus on software platforms desirable. Other major public cloud providers such as Amazon Web Service , or Google Cloud Platform considered

permanent

Job position: senior engineer

2023-06-21

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technical consultant

4 the last 250 days, recently 2023-07-19

Responsibility

your role at a glance
we are currently hiring a Technical Regulatory Consultant to join our team
what you'll be doing
Show more +19
detailed understanding of defined benefit pension schemes, the benefit structures, and rules
excellent understanding of pension legislation
contribute to company and Retail IPB projects and process reviews to deliver product & proposition development and system design & improvements
we are looking for Technical & Governance Consultants to provide a comprehensive training, development & audit service to our Retail IPB claims area, and to support the claims managers in delivering comprehensive quality training programmes for claims ensuring that set rules & regulations for products and processes are consistent with strategy and philosophy
A working knowledge of Actuarial concepts and techniques is highly desirable
in this role, you will provide day-to-day support and guidance to individuals and teams, using their experience and understanding to answer technical queries and assist with the handling of complex cases and complaints. #
you will analyse and advise on errors or operational deficiencies of a technical nature and recommend effective solutions to ensure appropriate standards are met
conduct and deliver regular monthly audits of the decisions made by the Claims teams in relation to the Retail Income Protection product. Ensuring that a consistent, fair & acceptable level of decision making & service is provided to our customers
some coding experience or knowledge would be highly advantageous
finally, you will support the delivery of process improvements and appropriate training to ensure regulatory and legislative change compliance and to minimise exposure to risk
conduct and deliver regular training and training plans to the Retail IPB Claims area to support with staff development and in reducing key dependency, and in relation to legislative, regulatory or process changes to ensure that the quality, consistency and competency of staff is maintained
what we're looking for
provide a comprehensive assessment of IPB claims appeals, deciding whether to accept or reject the appeal, whilst meeting the expectations of any key stakeholders
develop, document and review our Retail IPB Claims philosophies, techniques & practices, reviewing competitor activities, in order to ensure that we remain at the forefront of best industry practice
define, develop & deliver processes & systems to ensure that all customer data is dealt with appropriately in accordance with legislation, in particular the Data Protection Act, the Access to Medical Reports Act, Legal & General’s Confidentiality Policy, Group Financial Crime and the new regulations & guidelines surrounding Vulnerable Customers and Consumer Duty
maintain an expert level of knowledge on all technical Claims issues and regulatory/legislative issues and be a point of reference for the teams
regulatory and legislative change training
supporting the scheduling and action of the Retail Annuities technical audits
in collaboration with the Payroll Team Manager, support the ongoing development of the team by providing appropriate support and training to less experienced members of the team in new processes

Requirements

excellent technical knowledge of the Group Protection products
proven Analytical and risk management skills
proven Training and Development skills
Show more +7
presentation skills
effective organisational skills
an ability to work to deadlines and targets
team working skills
interpersonal skills
excellent communication skills both written and verbal
ability to represent the department at internal/external meetings

Current offers for the position:

Technical & Regulatory Consultant Cardiff

Your role at a glance We are currently hiring a Technical Regulatory Consultant to join our team. In this role, you will provide day-to-day support and guidance to individuals and teams, using their experience and understanding to answer technical queries and assist with the handling of complex cases and complaints. # You will analyse and advise on errors or operational deficiencies of a technical nature and recommend effective solutions to ensure appropriate standards are met. Finally, you will support the delivery of process improvements and appropriate training to ensure regulatory and legislative change compliance and to minimise exposure to risk. What you'll be doing Providing day-to-day technical and regulatory support: On local day-to-day business processing, products and systems. On the day-to-day content and application of regulatory and legislative frameworks. Delivering advice on day-to-day technical queries and complex issues, liaising with Group Tax and Conduct Risk as necessary. Supporting the day-to-day provision of strategic regulatory guidance and information to projects. Acting as a point of contact between the local business leadership/staff and the Technical & Regulatory Manager to facilitate two-way communication around regulatory and legislative compliance. Distributing guidance, advice and updates prepared by the Technical & Regulatory Manager. Acting as a point of contact for information on regulatory and legislative breaches in Retail Annuities. Acting as a point of escalation for regulatory and legislative breaches identified and be responsible for onward transmission to the Technical & Regulatory Manager. Supporting the Technical & Regulatory Manager through the provision of needed management information. Production and reporting of regulatory and legislative breaches-related management information. Supporting for OSX technical and

Responsibility: your role at a glance, we are currently hiring a Technical Regulatory Consultant to join our team, in this role, you will provide day-to-day support and guidance to individuals and teams, using their experience and understanding to answer technical queries and assist with the handling of complex cases and complaints. #, you will analyse and advise on errors or operational deficiencies of a technical nature and recommend effective solutions to ensure appropriate standards are met

permanent

Job position: technical consultant

2023-07-19

Technical & Governance Consultant (IPB Claims) Hove

Your role at a glance We are looking for Technical & Governance Consultants to provide a comprehensive training, development & audit service to our Retail IPB (Income Protection Benefit) claims area, and to support the claims managers in delivering comprehensive quality training programmes for claims ensuring that set rules & regulations for products and processes are consistent with strategy and philosophy. What you'll be doing Conduct and deliver regular monthly audits of the decisions made by the Claims teams in relation to the Retail Income Protection product. Ensuring that a consistent, fair & acceptable level of decision making & service is provided to our customers. Conduct and deliver regular training and training plans to the Retail IPB Claims area to support with staff development and in reducing key dependency, and in relation to legislative, regulatory or process changes to ensure that the quality, consistency and competency of staff is maintained. Provide a comprehensive assessment of IPB claims appeals, deciding whether to accept or reject the appeal, whilst meeting the expectations of any key stakeholders Develop, document and review our Retail IPB Claims philosophies, techniques & practices, reviewing competitor activities, in order to ensure that we remain at the forefront of best industry practice. Contribute to company and Retail IPB projects and process reviews to deliver product & proposition development and system design & improvements. Define, develop & deliver processes & systems to ensure that all customer data is dealt with appropriately in accordance with legislation, in particular the Data Protection Act, the Access to Medical Reports Act, Legal & General’s Confidentiality Policy, Group Financial Crime and the new regulations & guidelines surrounding Vulnerable Customers and Consumer Duty. Maintain an expert level of knowledge on all technical Claims issues and regula

Responsibility: your role at a glance, we are looking for Technical & Governance Consultants to provide a comprehensive training, development & audit service to our Retail IPB claims area, and to support the claims managers in delivering comprehensive quality training programmes for claims ensuring that set rules & regulations for products and processes are consistent with strategy and philosophy, what you'll be doing, conduct and deliver regular monthly audits of the decisions made by the Claims teams in relation to the Retail Income Protection product. Ensuring that a consistent, fair & acceptable level of decision making & service is provided to our customers

permanent

Requirements: excellent technical knowledge of the Group Protection products, proven Analytical and risk management skills, proven Training and Development skills, presentation skills

Software: excel, word

Job position: technical consultant

2023-07-17

Technical Payroll Consultant Hove

Your role at a glance This is fantastic opportunity for a Technical Payroll Consultant to join the Pension Risk Transfer team in a unique role that bridges the gap between the Pricing and Payroll teams. In this brand-new role, you’ll provide the technical expertise to ensure the smooth transition of the most complex pensioner payroll for Pension Risk Transfer business to Legal & General from the previous payers. You’ll ensure accuracy and timeliness, including liaison with internal parties to create new processes required to meet the demands of every bespoke scheme. This is a role that will make an immediate impact. Working in a flexible working environment, you’ll have the chance to take ownership of your work, working to your own deadlines and targets. It’s an interesting position where you’ll get an overview of both the technical and admin side of this function, whilst also understanding how the end customer is affected. What you'll be doing Ensure appropriate and accurate tools are created and trained out for use on bespoke buy-in pensioner payroll reconciliation so that all payments are made accurately and within agreed timescales. Utilising technical and systems expertise, perform impact and gap analyses to identify process and system improvements. Take the lead in developing appropriate processes, producing requirements for and the testing of system-based solutions. Load and amend In Payment customers within schemes of all sizes and complexity on to the appropriate system to ensure that the customer is paid in line with the benefit specification. Support wider Pension Risk Transfer teams by providing appropriate details and requirements for data collation to enable the communication with external clients and hence smooth transition of all Pension Risk Transfer New Business to L&G. Lead projects and proactively engage in any new initiatives as a result of changes to legislation and/or system developments ensuring a

Responsibility: in collaboration with the Payroll Team Manager, support the ongoing development of the team by providing appropriate support and training to less experienced members of the team in new processes, detailed understanding of defined benefit pension schemes, the benefit structures, and rules, excellent understanding of pension legislation, A working knowledge of Actuarial concepts and techniques is highly desirable

permanent

Software: excel

Job position: technical consultant

2022-12-07

Technical & Governance Consultant Hove

Your role at a glance Do you thrive in sharing knowledge through mentoring? Are you technically minded, with a background in insurance or financial services? Are you passionate about supporting a business in achieving its engagement, quality and compliance goals? If so, this may be the role for you! We are looking to hire a permanent Technical & Governance Consultant. We are looking for someone with experience and knowledge of handling appeals, complaints, dealing with regulators, and undertaking quality assurance audits within Group Risk Products. This is a multi-faceted role meaning no two days will be the same! You’ll be leading technical appeals and audit services for our Claims and Group Protection business areas. Through collaborative engagement and understanding of the needs of the business, you’ll be driving of continuous change and improvement What you'll be doing Ensuring that the quality and competency of staff is maintained across claims and other areas of Group Protection. Assessing and managing appeals and complaints across our portfolio Conducting and delivering monthly audits. Leading the Technical and Governance Team in the delivery of legislative, regulatory or process change. Defining, developing and delivering continuous processes and systems improvements, to ensure that all our teams always deliver first customer service. Utilising data and case studies to provide the business area with relevant findings regarding trends from claims activity, audits, complaints and appeals. Contributing to company and Group Protection wide projects and process reviews to deliver product, customer experience and system improvements. Develop, define and deliver processes and systems to ensure that all customer data is dealt with in a compliant manner. What we're looking for Someone who loves sharing knowledge with others, someone with natural coaching ability with strong communication skil

permanent

Job position: technical consultant

2022-11-23

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it manager

5 the last 164 days, recently 2023-05-02

Responsibility

acting as a key advocate for a controls culture across Legal and General IT, including leading the engagement with second line risk management, and with auditors
we are looking for a Supplier Relationship Manager to join us. You'll be responsible for the management of the commercial and contractual relationships with allocated key suppliers, throughout the lifecycle of the agreement
ensuring support and compliance with all relevant policies and procedures
Show more +4
implement a formal supplier management framework for all applicable suppliers including driving the delivery of supplier Account Development Plans in order to identify opportunities to improve the level of service or reduce cost
monitor and analyse supplier performance, ensure and agree and implement improvement plans with suppliers, monitor supplier engagement
engage with suppliers and partners, ensure that suppliers are monitored and managed consistent with the terms set out in contracts, and notify management where there are discrepancies
managing key supplier contracts, ensuring all business changes are supported by external vendors through account development and management

Requirements

understanding of contract negotiation and contract/supplier management best practise is essential
understanding of supplier governance and its implementation for different agreements/services - particularly relating to PRA compliance, will be required
experience in large organisations, similar in size and structure to L&G will be essential - ideally within financial services
Show more +6
experience with Sharepoint would be beneficial
A strong understanding of contract law to be able to identify risks, gaps, and opportunities and to be able to ensure supplier delivery to the required quality will be required
the ability to produce packs, reports and presentations with meaningful MI would be advantageous
A demonstrable knowledge of techniques to deliver continuous cost savings and add value to business units is a must for the role
this role will involve influencing and networking - candidates with a desire to lead large teams need not apply
excellent interpersonal and project management skills with a track record of building effective relationships with a wide range of internal and external stakeholders and good influencing skills is essential

high salary - 206% higher than the average in this position

Earnings for position it manager

it manager - How much money do you make working at this position?
Average salary at company LEGAL & GENERAL is 12000£.
The national average salary is 3800£.

1500 £
Lowest

3650 £
Average

5800 £
Highest

Current offers for the position:

IT Supplier Relationship Manager Hove

Your role at a glance We are looking for a Supplier Relationship Manager to join us. You'll be responsible for the management of the commercial and contractual relationships with allocated key suppliers, throughout the lifecycle of the agreement. You'll manage contract performance and identify and deliver additional value into the Legal & General supply chain through interaction with business stakeholders. You'll also support the development of best practise methodology for SRM through the application of rigorous and effective contract management policy and process, including comprehensive understanding of allocated supplier Agreements and strategy, applicable business unit strategy, business plan and key stakeholders. What you'll be doing Managing key supplier contracts, ensuring all business changes are supported by external vendors through account development and management. Ensuring support and compliance with all relevant policies and procedures. Support the SRM strategy and objectives across Legal & General in order to meet the business objectives within the most appropriate time, quality and cost parameters. Implementing and promote rigorous governance throughout supplier relationships. Own relevant interfaces into the Legal & General organisation. Identifying opportunities to drive value and improve the performance of the existing and potential supply base, seeking ways to drive innovation in processes, reduce costs, reduce risks, improve performance and stimulate competition between qualified suppliers. Engage with suppliers and partners, ensure that suppliers are monitored and managed consistent with the terms set out in contracts, and notify management where there are discrepancies. Supporting Group-wide supply chain corporate social responsibility (CSR), risk and project issues in order to minimise operational and reputational risks, within the supply network. Implement

Responsibility: we are looking for a Supplier Relationship Manager to join us. You'll be responsible for the management of the commercial and contractual relationships with allocated key suppliers, throughout the lifecycle of the agreement, you'll manage contract performance and identify and deliver additional value into the Legal & General supply chain through interaction with business stakeholders, managing key supplier contracts, ensuring all business changes are supported by external vendors through account development and management, ensuring support and compliance with all relevant policies and procedures

permanent

Job position: it manager

2023-05-02

IT Solution Delivery Manager Hove

Your role at a glance We now have an exciting new opportunity here within Legal & General Group for An IT Solution Delivery Manager to lead the design, development, development testing, and implementation of our IT system solutions for our Group Functions. As part of your new role you will set and embed the strategy and proposition for the team, including the partnering strategy, to ensure quality solution delivery from both in-house teams and our systems integrator (SI) partners. You will also be in a position of shaping the propositon of influence in this role Due to many of our existing transformation programmes taking place across the business, this is a perfect time for you to be joining and adding tremendous value for us in this period of change. What you'll be doing In your new role, you'll be taking the lead in the IT delivery and system integration strategies for the function ensuring exacting standards for quality, security, continuity of service, commercial outcomes, governance, policy, processes, and tools. Contribute to and influence the overall IT strategy and roadmap and play an influential role in the senior IT management team to ensure IT are aligned to operational and strategic plans. You'll be ensuring the controlled delivery of IT solutions from initiation to handover to post-development testing and IT operational teams, ensuring that cost, time and quality expectations are managed and met with all stakeholders. Ensuring collaboration with Portfolio / Project management teams to effectively plan and schedule IT delivery and deliver within agreed processes, taking into account business priorities and capacity. Working with IT operations, data and analytics, architecture, and security teams to ensure that solutions are designed and delivered against the enterprise architecture and security standards and successfully transition into production. Establish, manage and deliver against the operat

permanent

Requirements: due to many of our existing transformation programmes taking place across the business, this is a perfect time for you to be joining and adding tremendous value for us in this period of change

Responsibility: ensure technology and services and ways of working align with Treating Customers Fairly principles and guidelines

Job position: it manager

2023-01-24

IT Partner & Supplier Manager Hove

Legal & General are currently looking for an IT Partner & Supplier Manager who will be responsible for the commercial and contractual relationships with our third-party providers. For the right candidate, we can offer up to 750 p/d inside of IR35...

Requirements: A strong understanding of contract law to be able to identify risks, gaps, and opportunities and to be able to ensure supplier delivery to the required quality will be required, A demonstrable knowledge of techniques to deliver continuous cost savings and add value to business units is a must for the role, understanding of contract negotiation and contract/supplier management best practise is essential, understanding of supplier governance and its implementation for different agreements/services - particularly relating to PRA compliance, will be required

Job position: it manager

2022-12-09

£600.00 - £750.00 per day, negotiable

Senior Manager IT Controls London

Your role at a glance We’re currently looking to hire a fantastic Senior manager IT Controls position for Legal and General Group Technology. This will be a senior role in a team responsible for the management of the groupwide IT controls framework and groupwide IT controls testing team The role will report to the Head of Governance and Performance in Group Technology and will support the continuous development of the 1.5 line IT internal control framework across the entire Legal and General IT function. As such, this offers an excellent opportunity to make a genuine impact on the company’s risk and compliance frameworks. What you'll be doing Leading the shaping, development and continuous improvement of the controls frameworks across the business’s core processes and systems Leading the regime for the testing of Design, Implementation and Operational Effectiveness of Internal Controls, including those managed by third party suppliers, and controls self-assessment Leading discussions with key stakeholders on IT control testing outcomes and action plans, and ensuring risk remediation/control improvement objectives are addressed by the actions Leading and supporting external audit engagements by coordinating with process owners and stakeholders across the business. Supporting the business in maintaining a forward view of risk, by communicating results of IT Controls testing to the Groupwide Technology Risk Manager, relevant divisions and to various management bodies. Leading preparation for (e.g. draft input to) committee packs for review by the Head of Governance and Performance and participate in appropriate risk forums and committees Acting as a key advocate for a controls culture across Legal and General IT, including leading the engagement with second line risk management, and with auditors Managing the team in accordance with the company's policies and procedures, including the Partnership Agreement, so that the tea

Responsibility: leading discussions with key stakeholders on IT control testing outcomes and action plans, and ensuring risk remediation/control improvement objectives are addressed by the actions, acting as a key advocate for a controls culture across Legal and General IT, including leading the engagement with second line risk management, and with auditors, managing the team in accordance with the company's policies and procedures, including the Partnership Agreement, so that the team’s business objectives are achieved consistently, you’ll have knowledge of key control areas, such as security, IT resilience, change management

permanent

Job position: it manager

2022-12-10

IT Strategic Cost Manager Hove

Your role at a glance We are recruiting an IT Strategic Cost Manager to join our growing team. This is a key role working as a trusted financial partner to the project change teams within Legal and General Group Technology, adding value and assisting key stakeholders in better decision making. A key aspect of this role is managing the multiple deliverables to support the achievement of the financial plan and facilitate change by working closely with or providing a service to the Change Leadership and budget holders with additional ad hoc support provided to other functions. This is an exciting opportunity to take on a challenging role with the opportunity to affect real value and change in a complex and multicultural environment. You will ensure the respective budgets are managed in the most effective way through the production of accurate and timely reports, establishment of robust financial management and forecasting processes and will be a highly skilled and proficient project accountant, having experience of finance control within technology environment is strongly preferred. Collaboration, partnership and active stakeholder management are foundational to success in this role. Thriving in an evolving environment, working to drive innovation, and embedding industry best practice to drive sustainable growth is key. What you'll be doing Provide finance business partnering and commercial support to the Group Technology Change Directors, functional leadership and budget holders to drive better decision making. Manage multiple deliverables to support the achievement of the financial plans. Ensure budgets are managed in the most cost effective way Lead monthly forecasting process for both Opex and Capex spend Ensure a robust tracking mechanism is in place to monitor actual spend against budget/forecast etc Understanding and reporting the financial implications of change including Impairm

Responsibility: A key aspect of this role is managing the multiple deliverables to support the achievement of the financial plan and facilitate change by working closely with or providing a service to the Change Leadership and budget holders with additional ad hoc support provided to other functions, working with Projects teams to ensure costs are allocated correctly to Divisions

permanent

Software: excel

Job position: it manager

2022-11-23

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BARCLAY SIMPSON EUROPE	10500 £	8333 £ 10500 £
TALENT LOCKER PROJECTS	10400 £	8333 £ 10500 £
ARCUS SEARCH	10000 £	8333 £ 10500 £
KELLY SITE SERVICES	9600 £	8333 £ 10500 £
HAMILTON BARNES ASSOCIATES	9166 £	8333 £ 10500 £
HARVEY NASH	9000 £	8333 £ 10500 £
VENTULA CONSULTING	9000 £	8333 £ 10500 £
TRIUMPH CONSULTANTS	8671 £	8333 £ 10500 £
HAYS RECRUITMENT SERVICES	8600 £	8333 £ 10500 £
MARBLE GRANGE RECRUITMENT	8333 £	8333 £ 10500 £

Job title	National average salary	Average salary in this position	Average salary in this company	Average salary in this position in the country
business change manager	2950 £	12000 £	6703 £	6507 £
engineer	2950 £	16000 £	6703 £	3949 £
it manager	2950 £	12000 £	6703 £	4346 £
management accountant	2950 £	4000 £	6703 £	3198 £
senior finance manager	2950 £	14000 £	6703 £	5634 £
systems administrator	2950 £	6000 £	6703 £	3292 £

Salary at LEGAL & GENERAL

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LEGAL & GENERAL is looking for employees for positions:

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