we champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging
plan and allocate team resources to meet key performance indicators and targets, including quality and productivity
we encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve
if there is capacity, the post holder may also undertake some Caseworker tasks and deal with escalated/complex communications
to find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity
Contract type
permanent
Requirements
delivering at Pace
developing Self & Others
leadership
your Experience of implementing, promoting, or understanding diversity and inclusion policy
we will also assess the Making Effective Decisions behaviour by carrying out a role play scenario. You will be given time on the day to prepare for the role play
administrator
Working hours
full-time | Permanent
Language
turkish
Responsibility
provide high quality and timely Customer Service to internal and external customers, supporting the PDS at a National level
champion Lexcel compliance, undertake quality checks and support the teams to deliver a quality service
manage financial processes, to help ensure the PDS delivers the best value for money we can
support our site leads with Facilities Management, Business Continuity and Health & Safety
we pride ourselves on being an employer of choice
be an effective team member who works flexibly and collaboratively to deliver operational support
we champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging
contribute personally to the continuous improvement of PDS service and the development of PDS as a great place to work
Requirements
outstanding customer service and communication skills
experience of following processes, meeting deadlines and producing high quality work
ability to manage multiple activities
organisational skills
attention to detail
ability to multi task
motivated and able to work as a team and individually
our commitment to Diversity and Inclusion
customer service advisor
Working hours
full-time | Part-time | Permanent
full-time
Language
turkish
Responsibility
details
reference number
work to reduce the number of incoming calls by educating providers regarding their submissions
document all calls accurately using appropriate methods. Apply standards consistently in order to meet personal productivity and quality targets
we pride ourselves on being an employer of choice
communicate clearly and effectively with all callers
work cooperatively and flexibly to ensure adequate staffing of customer service telephone lines at all times
we champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging
Salary
salary
Requirements
effective communication skills both written and verbal dealing with both external and internal stakeholders
knowledge of Legal Aid
excellent customer service skills including handling complex situations and dealing with uncertainty
previous experience of working in a telephony environment
ability to interpret and apply guidance and regulations
effective analytical and numerical skills
ability to work with minimal supervision and as part of a team
contract manager
Working hours
full-time | Part-time | Permanent
full-time | Permanent
Language
turkish
Responsibility
details
reference number
manage a portfolio of providers in line with the terms of their contract with the LAA
responsible for performance of Contract Managers in achieving national objectives as defined by the Senior Leadership Group
responsible for performance of Assurance team , where applicable, in achieving national objectives as defined by the Senior Leadership Group
work collaboratively across all LAA departments to ensure effective and efficient provider contract management
accountable for delivering performance and strategic objectives at a local office level, as set by Senior Management Team
we pride ourselves on being an employer of choice
Salary
salary
Contract type
permanent
contract Management work collaboratively with other LAA departments to interpret and apply the Contract to the providers which the organisation manage
they ensure that Providers deliver quality legal aid services in accordance with contractual requirements and relevant legislation
they interpret and analyse data to effectively manage risk and to influence providers to improve performance and effectively deliver change
they also engage with the wider Justice System to promote partnership working and influence provider behaviour
the Brighton Contract Management team consists of four Contract Managers and one Area Contract Manager
location: Brighton, BN2 9QA
legal Aid Agency is an executive agency of the Ministry of Justice . They provide civil and criminal legal aid and advice in England and Wales to help people deal with their legal problems
Requirements
knowledge of Office 365 applications
you are driven, embrace change and are comfortable working within a fast-paced environment where no day is the same
you will have a busy diary and will be responsible for managing your own time
you can analyse information to inform your decisions to identify and prioritise key tasks
you are confident when delivering difficult messages and able to communicate effectively both verbally and in writing
you are a highly organised self-starter, able to motivate yourself. At times you will work independently taking ownership to achieve specified outcomes
you are not fazed by uncertainty and continue to deliver core objectives showing resilience and the ability to maintain composure when faced with challenges
team manager
Language
turkish
Salary
salary
Contract type
permanent
Responsibility
setting and communicating a clear direction for the team in relation to the Agencys aims
job Title & Grade: Team Manager - HEO
contract Type: Permanent
please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location
planning of internal resources to ensure all business targets are met, including individual quality and productivity targets, collating, and analysing data to inform decisions, escalating issues as they emerge and helping to find effective solutions
analysis of financial and performance management data to identify key issues and ensure appropriate action is taken to address areas of concern
location: Cardiff
directorate: Case Management
Requirements
experience of working within an operational environment and setting SMART objectives
experience of developing others
experience of observing behaviours and performance and giving constructive feedback
effective communication skills both written and verbal
health & Safety Awareness
established problem-solving skills to achieve positive outcomes
experience of supporting Diversity and Inclusion in the workplace
chief executive
Responsibility
for full details about the Role, Key Responsibilities and Person Specification, please download and review the Candidate Information pack
building strategic relationships with senior internal and external stakeholders to promote closer working and establish research and feedback loops for greater efficiencies across the civil and justice systems
Language
turkish
Contract type
fixed term
loan
this role is being offered on a fixed term basis for up to 24 months
prior agreement to be released on a loan/secondment basis must be obtained before commencing the application process
this will include grade on return
candidates from outside the Civil Service applying on a Secondment basis will normally remain on their parent organisation’s terms
if the successful candidate is an existing civil servant, the postholder will revert to their substantive grade in their home department following the fixed term period
existing Civil Servants and applicants from accredited NDPBs are eligible to apply but will only be considered on a loan or secondment basis