LEARNDIRECT is looking for employees for positions:
it support engineer
Working hours
full-time | Permanent
Benefits
laptop
Salary
salary
Responsibility
monitor, maintain, and troubleshoot end-user computing infrastructure, including hardware, software, and peripheral devices
provide technical support and assistance to end-users, ensuring timely resolution of hardware, software, and network-related issues
perform system upgrades, patches, and firmware updates to maintain security and performance standards
implement and enforce security protocols, including antivirus software, firewalls, encryption, and access controls, to protect end-user devices and data
stay up to date with emerging technologies and industry best practices to continuously improve the end-user computing environment
ensure we are appropriately licenced
support and maintain office infrastructure, including networks
maintain an accurate asset register
Requirements
technical support: 1 year
sales representative
Working hours
full-time | Permanent
Salary
salary
Responsibility
answer inbound calls and make outbound calls to warm leads
promote our animal courses to potential students through various channels
you'll be responsible for enrolling new students onto their chosen course
provide clear, concise and prompt information to potential learners in a way that
Requirements
previous experience in sales, preferably in the education or animal industry
A passion for animal welfare and education
the ability to work under pressure and meet deadlines
strong negotiation and sales skills
A results-driven mindset and the ability to work towards targets
sales: 1 year
A flexible team player, you’ll be able to demonstrate a can-do attitude and the ability to use your initiative while sharing in the successes of others
medical sales representative
Working hours
full-time | Permanent
Salary
salary
Responsibility
answer inbound calls and make outbound calls to warm leads
work with potential students to understand which course suits their goals and
Requirements
previous medical sales experience would be an advantage, preferably in a contact centre environment
A passion to help learners reach their potential
the ability to work under pressure and meet deadlines
proven track record of hitting and exceeding sales targets or a Willingness to learn
A born communicator, you’ll have excellent verbal, written and interpersonal skills
data scientist
Working hours
full-time | Permanent
Salary
salary
Responsibility
create, develop and implement the organisation’s data science strategy
analyse data from multiple views and sources to identify patterns and trends, highlighting issues and opportunities
use insights gained to influence solutions to business challenges and make recommendations to adapt business strategies
use a large range of internal and external data sources
champion the use of data to inform business decisions, equipping stakeholders with what they need to step-change their decision making
generate valuable datasets from a range of unstructured and structured data
work closely with colleagues across the business to identify challenges and leverage data for effective decision making
use machine learning & artificial intelligence to process and clean data, analysing and developing predictive models
Requirements
statistical analysis
data analysis and recommendation report writing
data preparation for effective analysis
microsoft Power BI
experience of using Machine learning and artificial intelligence
programming skills for common
customer profiling and segmentation
data analyst: 3 years
management accountant
Working hours
full-time | Permanent
Salary
salary
Responsibility
through partnerships with industry-leading providers in multiple sectors, learndirect has helped more than 4.5 million learners get the qualifications they need
with rapid expansion well underway, you could become a part of the online solution to educational needs
assist in the production of management accounts for various subsidiaries within the group
to work as part of a growing finance team to assist in the preparation of monthly management accounts
calculate and post monthly accruals and prepayments
balance sheet reconciliations
through education, people can transform their lives and reach career goals. learndirect has been empowering individuals to reach the height of their potential for many years, with a forward-thinking digital approach
as the UK’s leading online learning provider, we have helped millions of learners gain qualifications that have led to exciting careers. Our work is to empower, inspire, and transform lives through flexible education made accessible to all
Requirements
account management: 1 year
using Excel: 3 years
customer service team leader
Working hours
full-time
Salary
salary
Responsibility
exploring the customer journey to provide strategy to ensure excellent service and experience is delivered
analysing customer feedback through recognised feedback measures, and actioning accordingly
define the skills model to recruit the best talent, and ensure our people are supported by knowledge and training
drive performance management metrics and reporting to ensure we always deliver on our SLAs and continuously improve where needed
support the development of the management team to ensure optimal performance throughout the teams
complete and document monthly 121’s with all team members to provide feedback, motivate and ensure agents are meeting their KPI’s
complete RTW and follow HR processes in line with the company guidance for absence management
create training documents to streamline onboarding training and as a reference guide for established agents
compliance manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
working with the CFO, establish and maintain a compliance framework for the group
ensure that processes are compliant with relevant regulations
ensure that employees work within the necessary compliance guidelines
ensure the establishment of practical processes to handle such matters as compliance breach, treating customers fairly, fraud
performing research to stay informed about compliance and regulation standards
assist with scheduling and facilitating internal audits, this may include reviewing documentation and other records
educating employees and partners through documentations and brochures on how to improve compliance
motivating employees to not only strive to meet compliance standards, but also to exceed them for operating efficiency
Requirements
minimum of 3 years working in a Financial Services compliance environment, ideally within a commercial business operation
customer service advisor
Working hours
permanent
full-time
Language
english
Salary
salary
Requirements
A broad understanding of computer systems, applications, and operating systems
financially astute and achievement driven
happy to be a key ambassador of the business in all dealings
be able to think quickly to resolve a number of different enquires
effective communicator who presents well at all levels
good personnel engagement skills over the telephone and email
good written communication skills on paper and via IT systems
an understanding of confidentiality and the ability to show tact and diplomacy when dealing with a wide range of people and personalities
Responsibility
providing a personal service to interns with general inquiries
develop and maintain excellent working relationships with all other departments, our customers and external suppliers
conduct yourself in line with the company policies and values
complete adhoc administration work as requested
to ensure the accurate maintenance of all customer records
recording accurate records of customers, transactions and contact
provide 1st class customer service regarding all general enquiries including payments issues, certification, cancellations, system issues etc
sales advisor
Working hours
full-time | Permanent
Requirements
calling
calls
commission
sales
sales Team
previous sales experience would be an advantage, preferably in a contact centre
Salary
salary
Responsibility
answer inbound calls and make outbound calls to warm leads
answer inbound calls and make outbound calls to warm leads, who have enquired about dental nursing
work with potential students to understand which course suits their goals and
work with potential students to understand which course suits their goals and walk them through the package they'll receive
you'll be responsible for enrolling new students onto their chosen course
provide clear, concise and prompt information to potential learners in a way that will follow a TCF approach
working 5 days per week, including weekend. Start and finish times will vary on a rota basis, giving flexibility
sales executive
Language
english
Responsibility
answer inbound calls and make outbound calls to warm leads, who have enquired through one of our multiple adverts
you'll be responsible for enrolling new students onto their chosen course or career program
working 5 days a week on a rota basis including some evenings and weekends
work to a mandatory script to follow FCA guidelines
provide clear, concise and prompt information to potential learners in a way that will follow a TCF approach
work with potential students to understand which course would best suit their goals and walk them through the package they'll receive
Requirements
bournemouth: reliably commute or plan to relocate before starting work
