LEA MARSTON is looking for employees for positions:
head housekeeper
Working hours
full-time | Permanent
Salary
salary
Responsibility
to ensure the highest standards of cleanliness in the public areas and bedrooms at all times
to ensure that the department creates a professional impression to customers and Team Members
to consistently look for ways to improve customer service in your areas of responsibility
to organise and set up on-going deep clean schedules
to maintain good effective working relationships with linen/laundry suppliers where appropriate
to evaluate and act promptly and effectively on customer feedback received through any and all channels to achieve positive and consistent results
to recruit departmental Team Members up to supervisory level in line with the Company recruitment procedures
to maintain a development driven and can you attitude at all time
Requirements
housekeeping: 1 year
management: 1 year
reception supervisor
Working hours
full-time
Salary
salary
Responsibility
create and take advantage of sales opportunities in order to maximise hotel revenue
to assist with the department training plan to meet the hotel business objectives and develop Team Members
to assist with the recruitment of departmental team members in line with the Company recruitment procedures
to act as the hotel Duty Manager as required, ensuring a professional and friendly service throughout the hotel
be fully aware of daily activities in the hotel and ensure knowledge of hotel facilities and promote them whenever possible
to lead and create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the hotel
maintain good working relationships with colleagues in the reception area and other departments of the hotel
ensure that guests receive an exceptional level of service and will want to return
Requirements
hotel Reception: 1 year
kitchen porter
Working hours
temporary
Salary
salary
Responsibility
to ensure that all cutlery, crockery, pots and equipment are cleaned to the standard required
to keep the kitchen and all related areas clean and tidy
to ensure cleaning procedures are followed for the cleaning of equipment with chemicals and follow daily and weekly cleaning schedules
to ensure that any faults or damage to equipment are reported to a the Head Chef
to ensure food materials are stored correctly and rotated to meet company and legal requirements
to maintain high standards of working practices in terms of personal appearance and working methods
to practice the correct and safe use and care of all items of equipment
to ensure that all equipment, cutlery, crockery, pots and glassware is stored safely and allocated to correct areas ensuring that any breakages are reported
Requirements
kitchen Porter: 1 year
chef de partie
Working hours
full-time | Permanent
Salary
salary
Responsibility
to be fully aware of hotel activities and facilities
to gain a knowledge of the preparation and service of all dishes on the hotel menus
to follow portion control guidelines as directed by your head chef
to record temperature checks on food and in storage areas, as directed, to ensure statutory requirements are met
to ensure food materials are stored correctly and rotated to meet company and legal requirements
to assist with the training of and supervision of junior members of the kitchen
to keep food wastage to a minimum
to maintain high standards of working practices in terms of personal appearance and working methods
Requirements
chef: 1 year
chef de Partie: 1 year
cooking: 1 year
kitchen experience: 1 year
bartender
Working hours
temporary
Salary
salary
Responsibility
greet and interact with customers in a friendly and professional manner
take drink orders and serve beverages promptly
prepare and mix cocktails and other alcoholic/non-alcoholic beverages according to recipes
to be fully aware of hotel facilities and activities. The service of food and beverage as directed by superiors
check identification to verify legal drinking age
to have prior experience working on a busy bar and a good knowledge of drinks and cocktails
maintain cleanliness and organization of the bar area
to attend work consistently well groomed, in uniform, as laid down to the standard required
Requirements
excellent time management skills to handle multiple tasks simultaneously
strong knowledge of various drink recipes and mixing techniques
ability to work in a fast-paced environment while maintaining attention to detail
basic math skills for cash handling and calculating bills
exceptional communication and interpersonal skills
hospitality: 1 year
customer Service: 1 year
bartending: 1 year
commis chef
Working hours
full-time
full-time | Permanent
Salary
salary
Responsibility
to be fully aware of hotel activities and facilities
to gain a knowledge of the preparation and service of all dishes on the hotel menus
to follow portion control guidelines as directed by your head chef
to record temperature checks on food and in storage areas, as directed, to ensure statutory requirements are met
to ensure food materials are stored correctly and rotated to meet company and legal requirements
to keep food wastage to a minimum
to maintain high standards of working practices in terms of personal appearance and working methods
to practice the correct and safe use and care of all items of equipment
Requirements
chef: 1 year
cooking: 1 year
hotel manager
Working hours
full-time | Permanent
Salary
salary
Requirements
hotel Manager: 1 year
opera: 1 year
office manager
Working hours
full-time | Permanent
Responsibility
to ensure that the department creates a professional impression to customers and Team Members
to consistently look for ways to improve customer service in your areas of responsibility
to control payroll costs for the department by allocating labour resources in line with forecasted business levels through payroll management
to manage departmental operating costs in line with forecasted business levels
to maintain effective communication within your team by holding regular team meetings and attending hotel meetings when required
to evaluate and act promptly and effectively on customer feedback received through any and all channels to achieve positive and consistent results
to compile the department Training Plan to meet the hotel business objectives and develop team members
to be fully aware of budgeted and actual departmental financial targets. This to include occupancy, average room rates, yield and revenue
operations manager
Working hours
full-time
Salary
salary
Responsibility
to take accountability for the total hotel operation in the absence of the Hotel Manager and Operations Manager
to lead and drive the consistent delivery of customer service initiatives through the departments and evaluate the success
to ensure sales, profit and other related targets for your departments are exceeded
to develop new opportunities to grow departmental sales to meet and exceed budget
to ensure effective communication with Operational Department Managers and Supervisors by holding regular briefing sessions and meetings
experience within a Front Office department and Food and Beverage is desired
to control and monitor payroll costs by allocating labour resources in line with forecasted and actual consumer levels, through productivity ratios and payroll management
to assist with leading Operational Department Managers and Supervisors and create a team environment which promotes great employee morale and ensures a high level of commitment and pride in the hotel
Requirements
front Office Manager: 1 year
food and Beverage Manager: 1 year
opera: 1 year
night porter
Working hours
temporary
Salary
salary
Responsibility
create and take advantage of sales opportunities in order to maximise hotel revenue
answer telephones promptly and correctly to maximise business and minimise guest frustration
be fully aware of daily activities in the hotel and ensure knowledge of hotel facilities and promote them whenever possible
maintain good working relationships with colleagues in the reception area and other departments of the hotel
take personal responsibility of situations to ensure a speedy resolution and follow-up to ensure guest satisfaction
be able to be cross-train in other departments to develop individual potential
take every opportunity to give excellent customer service to every guest
welcome all guests on their arrival and assist them in a courteous, helpful manner with registration and when checking out of the hotel
Requirements
night Porter: 1 year
SUTTON COLDFIELD: reliably commute or plan to relocate before starting work