LCH Salary
Rating of the company
0 ratings
3 reviews
London
10 PATERNOSTER SQUARE LONDON EC4M 7LS ENGLAND

Earnings on positions in LCH

Estimated salary

£ 2240

Median salary at LCH

£ 2166 Lowest salary
£ 2268 The average salary
£ 2400 Highest salary

LCH is looking for employees for positions:

customer service manager

Salary

  • salary

Requirements

  • proven experience in a customer service/call centre environment with a track record of managing and developing a high performing team
  • passion for customer service and a strong understanding of how to deliver it
  • ability to demonstrate leadership and stakeholder management through excellent communication and interpersonal skills
  • ability to work under pressure and achieve personal objectives along with department KPIs
  • data-driven and analytical expert, with proficiency in customer experience software and tools including regular reporting
  • self starter with strong resilience and influencing skills
  • call centre management: 3 years
  • positive and proactive approach to learning and self-development

Responsibility

  • on a monthly basis carry out effective 121s with direct reports and where necessary provide guidance and training to achieve a high performing team
  • ensure all team members receive annual performance development reviews and have clear objectives
  • oversee departmental HR matters when required
  • through collaboration with Transport and Fleet departments, ensure the smooth running of the business operations
  • ensure direct reports are performing according to their objectives and carry out their report’s 121s monthly
  • develop business cases for new initiatives and provide data-driven recommendations
  • conduct periodic visits with major clients for the purpose of relationship building and attend client meetings off site with senior management
  • prepare and deliver monthly presentation to management team with a focus on business performance for customer reviews and feedback in addition to complaint handling

support worker - learning disabilities

Working hours

  • full-time

Salary

  • salary

Requirements

  • successful experience of working with vulnerable adults, preferably in a
  • learning Disabilities setting
  • understanding of how mental health problems, learning disabilities and complex needs may affect day to day functioning
  • ability to establish and maintain rapport and liaise appropriately with service users, team members, clinicians and other external support services
  • good IT skills and capacity to adapt easily to new systems
  • good written and verbal communication skills
  • knowledge and understanding of safeguarding policies and procedures
  • commitment to, and understanding of, equality of opportunity and the ongoing management of diversity

Responsibility

  • we celebrate and bring out what’s special and unique about people. Here everyone grows together. We create the freedom for staff and service users to play an active role in shaping life at LCH. Everyone gets involved
  • reports to: Project Manager
  • key Working Relationships : Project Manager
  • key Working Relationships : GP, Health and Social Services Agencies
  • hours of work: 35 hours per week
  • benefits include company pension scheme. 25 days annual leave plus bank holidays , learning and development opportunities, travel and season ticket loan, cycle scheme
  • DBS applicable: Yes
  • company business: Charitable Housing Association- Operates in several London boroughs

mental health support worker

Working hours

  • full-time

Salary

  • salary

Requirements

  • successful experience of working with vulnerable adults, preferably in a mental health setting
  • understanding of how mental health problems, learning disabilities and complex needs may affect day to day functioning
  • ability to establish and maintain rapport and liaise appropriately with service users, team members, clinicians and other external support services
  • good IT skills and capacity to adapt easily to new systems
  • good written and verbal communication skills
  • knowledge and understanding of safeguarding policies and procedures
  • commitment to, and understanding of, equality of opportunity and the ongoing management of diversity
  • good knowledge of what day to day best practice is in Health & Safety

Responsibility

  • we celebrate and bring out what’s special and unique about people. Here everyone grows together. We create the freedom for staff and service users to play an active role in shaping life at LCH. Everyone gets involved
  • reports to: Project Manager
  • key Working Relationships : Project Manager
  • key Working Relationships : GP, Health and Social Services Agencies
  • benefits include company pension scheme. 25 days annual leave plus bank holidays , learning and development opportunities, travel and season ticket loan, cycle scheme
  • hours of work: 35 hours per week on a shift rota
  • company business: Charitable Housing Association- Operates in several London boroughs
  • DBS applicable: Yes

support worker

Working hours

  • full-time

Responsibility

  • recovery Support Worker
  • we celebrate and bring out what’s special and unique about people. Here everyone grows together. We create the freedom for staff and service users to play an active role in shaping life at LCH. Everyone gets involved
  • reports to: Project Manager
  • key Working Relationships : Project Manager, Area Managers, Admin Team
  • key Working Relationships : Service users, significant others, and statutory services
  • responsible for: Promoting recovery and relational security, ensuring service user information is documented accurately and health and safety compliance

Salary

  • salary

Requirements

  • experience of working with adults with complex needs including homelessness/mental health/substance misuse problems/learning disabilities
  • undertaking and completing tasks in timely fashion
  • ability to convey service user information in an accurate, succinct and informative manner both written and verbal
  • understand how complex needs may affect day to day functioning
  • ability to de-escalate challenging situations in a calm and empathic manner
  • ability to identify support needs of service users, be able to write SMART support plans and implement
  • knowledge and understanding of the safeguarding of vulnerable adults and the ability to take action as appropriate
  • ability to establish and maintain rapport and liaise appropriately with service users, team members, clinical teams, significant others, and any other external support services

administrator

Working hours

  • full-time

Salary

  • salary

Responsibility

  • the post is for an Administrator who will be based at our head office in Victoria and services in West London
  • we celebrate and bring out what’s special and unique about people. Here everyone grows together. We create the freedom for staff and service users to play an active role in shaping life at LCH. Everyone gets involved
  • hours of work: 35 hours per week
  • benefits include company pension scheme. 25 days annual leave plus bank holidays , learning and development opportunities, travel and season ticket loan, cycle scheme
  • DBS applicable: Yes
  • company business: Charitable Housing Association- Operates in several London boroughs
  • we are looking for general administrative support to our central team and additional support to managers in our Learning Disabilities and Mental Health Services
  • you will be working alongside Health and Social Care Staff in our Supported Housing Services as well as working with the senior management in head office

project manager

Working hours

  • full-time

Responsibility

  • salary £30,000 – £33,500 pa for 35 hours per week – Central London
  • LCH provide accommodation-based support services for people who may be homeless, have a learning disability or a mental health need
  • we work with local people in an environment that promotes and embraces diversity and the differences that make people individuals
  • we celebrate and bring out what’s special and unique about people. Here everyone grows together. We create the freedom for staff and service users to play an active role in shaping life at LCH. Everyone gets involved
  • benefits include company pension scheme. 25 days annual leave plus bank holidays , learning and development opportunities, travel and season ticket loan, cycle scheme
  • company business: Charitable Housing Association- Operates in several London boroughs
  • our aim is to provide a safe and secure environment to help people recover and maximise their potential. We place people at the heart of their communities and help them to develop the skills to live independent lives in the way they choose

planner

Working hours

  • full-time

Salary

  • salary

Responsibility

  • plan delivery/collection tasks and non revenue movements in line with contractual SLA’S
  • ensure the most efficient and cost-effective travel methods are always used by drivers when travelling between jobs​
  • address or escalate any discrepancies relating to delivery and collection paperwork
  • proactive and clear communication with drivers to ensure delivery/collection SLA’S are achieved
  • represent LCH in a professional manner to customers at all times​
  • display LCH’s Core Values and expected behaviours, ensuring high standards of integrity and professionalism towards internal and external stakeholders
  • work in close collaboration with Drivers, Valetors, members of the Transport, Fleet, Finance and Customer Service teams
  • ensuring all procedures and systems records are processed accurately.​​​

Requirements

  • knowledge and experience of planning and resource management software
  • experience of coordinating a team, ensuring clarity, care and compassion
  • proven track record in delivering logistical efficiencies to reduce time & costs
  • strong interpersonal and communication skills
  • good geographical knowledge
  • flexible with the ability to adapt to change at short notice
  • highly organised and able to multi task in a busy working environment
  • resource planning: 1 year

waking night support worker

Working hours

  • full-time | Permanent

Salary

  • salary

delivery driver

Salary

  • salary

Responsibility

  • collecting and Delivering luxury cars across the UK – 7 days a week in an efficient and professional manner
  • using apps on your iPad and phone for planning, inspections and expenses – no fiddly paperwork
  • maintaining regular contact with the Transport team when experiencing issues

Requirements

  • ability to follow work procedures and safety rules
  • good geographical knowledge
  • good interpersonal skills and ability to work and communicate effectively in a team
  • good interpersonal skills
  • flexible with the ability to adapt to change at short notice
  • smart appearance
  • knowledge of relevant Road Traffic Acts
  • ability to use technology and complete online paperwork as required

customer service team leader

Trade

  • driving
  • Driving

Benefits

  • profit sharing

Salary

  • salary

Responsibility

  • daily running of the Customer Service team operation
  • responsible for department’s annual leave allocation & approval process
  • create and maintain a well informed and high performing team meeting all KPIs
  • responsible for daily staffing levels including overtime allocation & approval
  • address departmental HR matters with assistance of and escalation to line manager when required
  • manage customer complaints through to resolution whilst accurately updating reporting
  • ensure team's performance is meeting standards and their engagement across all areas is optimised
  • represent department on internal meetings when required

Requirements

  • proven experience in a customer service/call centre environment
  • existing experience with leading a team
  • experience with shift management and working patterns is preferred
  • A passion for customer service and a strong understanding of how to deliver it
  • the ability to work under pressure and achieve business KPIs
  • A positive and proactive approach to learning and self-development
  • excellent communication and organisation skills
  • team leader: 1 year

Changes in earnings for the position delivery driver

0400 £800 £1.2K £1.6K £2K £2.4K £
0400 £800 £1.2K £1.6K £2K £2.4K £
2024
2025

Data based on job offers published by the company

Earnings on positions in LCH

Average salary in this position
Average salary in this position in the country
customer service coordinator
2166 £
-5%
2058 £
delivery driver
2400 £
4%
2481 £

National average salary

2950 £

Average salary in this company

2268 £