proven experience in a customer service/call centre environment with a track record of managing and developing a high performing team
passion for customer service and a strong understanding of how to deliver it
ability to demonstrate leadership and stakeholder management through excellent communication and interpersonal skills
ability to work under pressure and achieve personal objectives along with department KPIs
data-driven and analytical expert, with proficiency in customer experience software and tools including regular reporting
self starter with strong resilience and influencing skills
call centre management: 3 years
positive and proactive approach to learning and self-development
Responsibility
on a monthly basis carry out effective 121s with direct reports and where necessary provide guidance and training to achieve a high performing team
ensure all team members receive annual performance development reviews and have clear objectives
oversee departmental HR matters when required
through collaboration with Transport and Fleet departments, ensure the smooth running of the business operations
ensure direct reports are performing according to their objectives and carry out their report’s 121s monthly
develop business cases for new initiatives and provide data-driven recommendations
conduct periodic visits with major clients for the purpose of relationship building and attend client meetings off site with senior management
prepare and deliver monthly presentation to management team with a focus on business performance for customer reviews and feedback in addition to complaint handling
support worker - learning disabilities
Working hours
full-time
Salary
salary
Requirements
successful experience of working with vulnerable adults, preferably in a
learning Disabilities setting
understanding of how mental health problems, learning disabilities and complex needs may affect day to day functioning
ability to establish and maintain rapport and liaise appropriately with service users, team members, clinicians and other external support services
good IT skills and capacity to adapt easily to new systems
good written and verbal communication skills
knowledge and understanding of safeguarding policies and procedures
commitment to, and understanding of, equality of opportunity and the ongoing management of diversity
Responsibility
we celebrate and bring out what’s special and unique about people. Here everyone grows together. We create the freedom for staff and service users to play an active role in shaping life at LCH. Everyone gets involved
reports to: Project Manager
key Working Relationships : Project Manager
key Working Relationships : GP, Health and Social Services Agencies
hours of work: 35 hours per week
benefits include company pension scheme. 25 days annual leave plus bank holidays , learning and development opportunities, travel and season ticket loan, cycle scheme
DBS applicable: Yes
company business: Charitable Housing Association- Operates in several London boroughs
mental health support worker
Working hours
full-time
Salary
salary
Requirements
successful experience of working with vulnerable adults, preferably in a mental health setting
understanding of how mental health problems, learning disabilities and complex needs may affect day to day functioning
ability to establish and maintain rapport and liaise appropriately with service users, team members, clinicians and other external support services
good IT skills and capacity to adapt easily to new systems
good written and verbal communication skills
knowledge and understanding of safeguarding policies and procedures
commitment to, and understanding of, equality of opportunity and the ongoing management of diversity
good knowledge of what day to day best practice is in Health & Safety
Responsibility
we celebrate and bring out what’s special and unique about people. Here everyone grows together. We create the freedom for staff and service users to play an active role in shaping life at LCH. Everyone gets involved
reports to: Project Manager
key Working Relationships : Project Manager
key Working Relationships : GP, Health and Social Services Agencies
benefits include company pension scheme. 25 days annual leave plus bank holidays , learning and development opportunities, travel and season ticket loan, cycle scheme
hours of work: 35 hours per week on a shift rota
company business: Charitable Housing Association- Operates in several London boroughs
DBS applicable: Yes
support worker
Working hours
full-time
Responsibility
recovery Support Worker
we celebrate and bring out what’s special and unique about people. Here everyone grows together. We create the freedom for staff and service users to play an active role in shaping life at LCH. Everyone gets involved
reports to: Project Manager
key Working Relationships : Project Manager, Area Managers, Admin Team
key Working Relationships : Service users, significant others, and statutory services
responsible for: Promoting recovery and relational security, ensuring service user information is documented accurately and health and safety compliance
Salary
salary
Requirements
experience of working with adults with complex needs including homelessness/mental health/substance misuse problems/learning disabilities
undertaking and completing tasks in timely fashion
ability to convey service user information in an accurate, succinct and informative manner both written and verbal
understand how complex needs may affect day to day functioning
ability to de-escalate challenging situations in a calm and empathic manner
ability to identify support needs of service users, be able to write SMART support plans and implement
knowledge and understanding of the safeguarding of vulnerable adults and the ability to take action as appropriate
ability to establish and maintain rapport and liaise appropriately with service users, team members, clinical teams, significant others, and any other external support services
administrator
Working hours
full-time
Salary
salary
Responsibility
the post is for an Administrator who will be based at our head office in Victoria and services in West London
we celebrate and bring out what’s special and unique about people. Here everyone grows together. We create the freedom for staff and service users to play an active role in shaping life at LCH. Everyone gets involved
hours of work: 35 hours per week
benefits include company pension scheme. 25 days annual leave plus bank holidays , learning and development opportunities, travel and season ticket loan, cycle scheme
DBS applicable: Yes
company business: Charitable Housing Association- Operates in several London boroughs
we are looking for general administrative support to our central team and additional support to managers in our Learning Disabilities and Mental Health Services
you will be working alongside Health and Social Care Staff in our Supported Housing Services as well as working with the senior management in head office
project manager
Working hours
full-time
Responsibility
salary £30,000 – £33,500 pa for 35 hours per week – Central London
LCH provide accommodation-based support services for people who may be homeless, have a learning disability or a mental health need
we work with local people in an environment that promotes and embraces diversity and the differences that make people individuals
we celebrate and bring out what’s special and unique about people. Here everyone grows together. We create the freedom for staff and service users to play an active role in shaping life at LCH. Everyone gets involved
benefits include company pension scheme. 25 days annual leave plus bank holidays , learning and development opportunities, travel and season ticket loan, cycle scheme
company business: Charitable Housing Association- Operates in several London boroughs
our aim is to provide a safe and secure environment to help people recover and maximise their potential. We place people at the heart of their communities and help them to develop the skills to live independent lives in the way they choose
planner
Working hours
full-time
Salary
salary
Responsibility
plan delivery/collection tasks and non revenue movements in line with contractual SLA’S
ensure the most efficient and cost-effective travel methods are always used by drivers when travelling between jobs
address or escalate any discrepancies relating to delivery and collection paperwork
proactive and clear communication with drivers to ensure delivery/collection SLA’S are achieved
represent LCH in a professional manner to customers at all times
display LCH’s Core Values and expected behaviours, ensuring high standards of integrity and professionalism towards internal and external stakeholders
work in close collaboration with Drivers, Valetors, members of the Transport, Fleet, Finance and Customer Service teams
ensuring all procedures and systems records are processed accurately.
Requirements
knowledge and experience of planning and resource management software
experience of coordinating a team, ensuring clarity, care and compassion
proven track record in delivering logistical efficiencies to reduce time & costs
strong interpersonal and communication skills
good geographical knowledge
flexible with the ability to adapt to change at short notice
highly organised and able to multi task in a busy working environment
resource planning: 1 year
waking night support worker
Working hours
full-time | Permanent
Salary
salary
delivery driver
Salary
salary
Responsibility
collecting and Delivering luxury cars across the UK – 7 days a week in an efficient and professional manner
using apps on your iPad and phone for planning, inspections and expenses – no fiddly paperwork
maintaining regular contact with the Transport team when experiencing issues
Requirements
ability to follow work procedures and safety rules
good geographical knowledge
good interpersonal skills and ability to work and communicate effectively in a team
good interpersonal skills
flexible with the ability to adapt to change at short notice
smart appearance
knowledge of relevant Road Traffic Acts
ability to use technology and complete online paperwork as required
customer service team leader
Trade
driving
Driving
Benefits
profit sharing
Salary
salary
Responsibility
daily running of the Customer Service team operation
responsible for department’s annual leave allocation & approval process
create and maintain a well informed and high performing team meeting all KPIs
responsible for daily staffing levels including overtime allocation & approval
address departmental HR matters with assistance of and escalation to line manager when required
manage customer complaints through to resolution whilst accurately updating reporting
ensure team's performance is meeting standards and their engagement across all areas is optimised
represent department on internal meetings when required
Requirements
proven experience in a customer service/call centre environment
existing experience with leading a team
experience with shift management and working patterns is preferred
A passion for customer service and a strong understanding of how to deliver it
the ability to work under pressure and achieve business KPIs
A positive and proactive approach to learning and self-development
excellent communication and organisation skills
team leader: 1 year
Changes in earnings for the position delivery driver