LCH Salary
10 PATERNOSTER SQUARE LONDON EC4M 7LS ENGLAND
TIN: 00025932
LCH Premium profile inactive Premium profile inactive
Earnings on positions in LCH
Estimated salary
£ 2166
Median salary at LCH
£ 2000 Lowest salary
£ 2353 The average salary
£ 3333 Highest salary
Do you believe that workers at LCH are paid fairly?
LCH is looking for employees for positions:
customer service manager
Requirements
- proven experience in a customer service/call centre environment with a track record of managing and developing a high performing team
- passion for customer service and a strong understanding of how to deliver it
- ability to demonstrate leadership and stakeholder management through excellent communication and interpersonal skills
- ability to work under pressure and achieve personal objectives along with department KPIs
- data-driven and analytical expert, with proficiency in customer experience software and tools including regular reporting
- self starter with strong resilience and influencing skills
- call centre management: 3 years
- positive and proactive approach to learning and self-development
Responsibility
- on a monthly basis carry out effective 121s with direct reports and where necessary provide guidance and training to achieve a high performing team
- ensure all team members receive annual performance development reviews and have clear objectives
- oversee departmental HR matters when required
- through collaboration with Transport and Fleet departments, ensure the smooth running of the business operations
- ensure direct reports are performing according to their objectives and carry out their report’s 121s monthly
- develop business cases for new initiatives and provide data-driven recommendations
- conduct periodic visits with major clients for the purpose of relationship building and attend client meetings off site with senior management
- prepare and deliver monthly presentation to management team with a focus on business performance for customer reviews and feedback in addition to complaint handling
Earnings on positions in LCH
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2353 £