Salary at LAVER GROUP

Responsibility

• provide Smart Meter Installations to domestic properties
• manage own Stock levels on van and/or via ‘PUDO’ facilities
• manage own Stock levels on van and/or via ‘dropbox’ facilities
  Show more +13
• provide first-class customer service and support
• provide customers with energy efficiency advice
• ensure all worksheet submissions are accurate and timely
• job Title: Smart Metering Engineer
• work closely with Field Manager to ensure daily/monthly/quarterly targets are met
• area : As stated
• work closely with the Smart Metering Operations Manager to ensure daily/monthly/quarterly targets are met
• plan, organise and manage own workload to ensure all company deadlines are met
• responsible to: Smart Metering Operations Manager
• working hours: 40 hrs per week
• resolution of customer queries in a professional and efficient manner
• any other duties that may be deemed appropriate to this role
• A certain level of flexibility will be required regarding the job role and responsibilities to fulfil this position

Requirements

• smart metering: 1 year

Earnings for position engineer

Current offers for the position:

Responsibility

• work closely with the Department Supervisor and Manger to ensure efficient deployment of all field staff
• provide point of contact for customer to ensure first class customer service
• plan, organise and manage own and engineer workloads to ensure all company deadlines are met
  Show more +9
• resolution of customer queries in a professional and efficient manner
• any other duties that may be deemed appropriate to this role
• A certain level of flexibility will be required regarding the job role and responsibilities to fulfil this position
• job Title: Service Delivery Coordinator Fixed Term
• job Title: Service Delivery Coordinator
• responsible to: Service Delivery Manager
• responsible to: Service Delivery Supervisor
• full time: 37.5 hours per week. Monday – Friday 8.30am -5.00pm with an hour for lunch
• location: Pontypridd

Current offers for the position:

Responsibility

• work closely with the Department Supervisor and Manger to ensure efficient deployment of all field staff
• provide point of contact for customer to ensure first class customer service
• plan, organise and manage own and engineer workloads to ensure all company deadlines are met
  Show more +7
• resolution of customer queries in a professional and efficient manner
• any other duties that may be deemed appropriate to this role
• A certain level of flexibility will be required regarding the job role and responsibilities to fulfil this position
• job Title: Customer Service Representative
• responsible to: Service Delivery Supervisor
• full time: 37.5 hours per week. Monday – Friday 8.30am -5.00pm with an hour for lunch
• location: Pontypridd

Current offers for the position:

Responsibility

• work closely with the Senior Management team to ensure our customers are receiving the service to meet all KPIs
• attend monthly review meetings with customers
• compile monthly management reports outlining contract performance
  Show more +7
• recruit and select new candidates, conducting inductions of new staff members
• identify, organise and maintain training programmes for staff
• provide motivation, mentor and coach staff, conducting performance evaluations and ensuring all training needs are addressed
• delegate and coordinate all work tasks to ensure a smoothly run office
• resolve disputes and grievances, internally and providing point of contact for customer complaints
• produce weekly reports to Senior Management outlining the performance of every contract
• review scheduling to ensure all work is correctly allocated and adequate resource is available

Current offers for the position:

Responsibility

• carry out service and repairs where needed
• prepare and maintain records of completed work
• maintain current knowledge of all applicable procedures and safety measures
  Show more +6
• to service & repair boilers in line with Gas Safety Regulations and manufacturers' instructions
• you will keep check of your van stock, and allocate parts correctly as and when these are used
• uphold Laver Group company standards at all times
• offer excellent customer service on every job
• company focused individuals will succeed in this desirable position
• adapting to a wide variety of different working environments

Requirements

• must hold a valid in date driving licence with no more than 6 points
• must hold a valid right to work in the UK
• must hold ACS qualification including CCN1, CENWAT1, CKR1, CPA1 & HTR1
  Show more +1
• must be confident and have good written and verbal communication skills

Current offers for the position: