LAUNDRYHEAP is looking for employees for positions:
van driver
Working hours
full-time | Contract
full-time | Part-time | Contract | Permanent
Language
english
Responsibility
we provide all the resources you need to succeed, including the van, fuel, insurance, service, breakdown coverage, and more
with our attractive scheme, you can earn an average between £2700 to £3900 per month based on your performance and your ability to complete tasks quickly
are you a reliable and motivated van driver looking for an exciting opportunity in London? Look no further! Laundryheap, London's leading laundry service, is seeking exceptional self-employed van drivers to join our dynamic team
Salary
salary
Requirements
valid driver's license and a clean driving record
you have your own vehicle - small, medium and large vans only
previous experience as a van driver or in a similar delivery role is preferred
you have your own insurance
excellent navigation and route planning skills
you have a smartphone with access to data
ability to lift and carry heavy items, as required
strong time management and organizational skills
operations manager
Working hours
full-time
Language
hindi
urdu
Salary
salary
Education
A-Level or equivalent
Requirements
minimum 3 years of previous experience in a similar role and company
minimum 3 years of previous experience in a similar role
excellent communication, relationship-building and negotiation skills
excellent communication and relationship-building skills
data-focused mindset, with experience in tableau/data studio or any other data visualization platforms
must be able to conduct presentations, discussions and negotiations with international and external stakeholders
experience with Partner acquisition CRMs and/or digital sales
customer-centric & process-driven
Contract type
full time, 40 hours
job Type: Full-time
Responsibility
coordinate quality audits and reporting with the operations team
complete weekly Audits for your Facilities and provide clear actionable points to improve processing compliance
smooth out any operational issues with your allocated Partners, in a timely and professional manner, including crisis and escalation management
operational management of Partner facilities in your allocated regions. This includes ensuring high quality processing, liaising with internal and external stakeholders, and resolving any critical or escalated issues for the account management team
coordinate with the quality assurance team to improve customer satisfaction and quick issue resolution
business development manager
Working hours
full-time
Salary
salary
Responsibility
you will be responsible for managing KPI dashboards and tracking key metrics, whilst optimising the acquisition funnel
ensure a thought leadership and content strategy is in place
you will work closely with our people and Product teams and external agencies to
you will be setting a high-level acquisition marketing strategy, focusing on business growth from all aspects – predominantly online, but with some offline
iterate on audience hypotheses, propositions and creatives
you will be overseeing the strategy, analysis and optimisation of paid and organic acquisition including but not limited to SEO, PPC, website management, partnership, email and CRM marketing, growth hacking, content marketing and influencer marketing
you will be able to consider existing applications and evaluate their UX (user
you will be managing third parties and team leads across different verticals, with the option to build out your team in house
Requirements
5+ years of experience
delivery driver
Language
english
Requirements
you have your vehicle - Large cars/7- seaters/Vans
you have your own vehicle
you have your vehicle - 7- seaters/Vans
you have your vehicle - Vans
you have your insurance
you have your own insurance
you have a smartphone with access to data
you are willing to offer a friendly service
Responsibility
conclude your shift by returning to the laundry facility, and dropping off any newly collected orders for processing
delivery van driver
Language
english
Requirements
available to operate 6 days a week
valid driver's license
should hold a minimum of 1 year UK driving license
should be 21 years and above
smartphone with data access
willing to offer friendly service
holborn : reliably commute or plan to relocate before starting work
london, SW1V 4LR3: reliably commute or plan to relocate before starting work
customer service
Language
english
spanish
french
Responsibility
think outside the box and propose solutions to support our customers whilst adhering to internal processes and following terms and conditions
develop productive working relationships with a range of stakeholders across the operations teams & wider business
focus on providing a supportive customer experience and ensuring timely and fair outcomes are achieved
reach and exceed relevant KPIs benchmarks that allow us to drive business results and improve the overall customer experience
investigate, manage, and resolve escalated and complex customer queries such as claims or refunds, including determining the root cause of the problem to mitigate any future risks
highlight any insights and customer dissatisfaction trends to the Customer Operations Manager, and make recommendations to improve processes or customer journeys through feedback to the relevant departments
Requirements
customer Service/operations experience, ideally within consumer service industries/e-commerce or similar matrix businesses
strong interpersonal skills, able to communicate effectively and confidently with customers and colleagues alike
exceptionally customer-focused, understands and has delivered high standards of customer service
A focus on quality, attention to detail, and speed in an Operational environment
decisive and solution-oriented, able to take and communicate difficult decisions and write difficult e-mails
technology Savvy. You’re quick to adopt and use new technology and software
ability to manage and adapt in a busy, fast-paced environment
A high level of accuracy and attention to detail required to manage priorities at a pace