LAUNCH GROUP

Responsibility

• the Launch Group are Recruiting for Tesco Bank to find enthusiastic Customer Services Representatives
• using your excellent listening and rapport building skills to provide an outstanding customer service
• using your own judgement to resolve customer queries appropriately
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• we have an exciting opportunity to start working as part of one of our most prestigious clients
• serving our customers, communities, and planet a little better every day
• listening to customers personal circumstances to understand their requirements and provide personalised solutions
• colleagues working in our Credit Cards department are responsible for servicing card customer requests via inbound calls
• energetically and enthusiastically work as part of a high performing Customer Operations team
• job Title: Customer Service Representative - Credit Cards
• location: Newcastle
• in addition to your call handling responsibilities, you will be promoting our digital channels where customers can self-serve
• department: CS - Credit Card - BW1
• communicating with customers through various communication channels, primarily you will be working inbound calls but may be required to conduct outbound calls on occasion
• pro-actively identify the best solutions for each customer that will also create value for the company and actively develop the brand
• you may also be required to handle and resolve customer complaints
• business Area: CS - Banking Customer Service
• deliver a service where empathy and building rapport are central, that will delight our customers and put them at ease
• in this role you will provide finance and insurance services to customers across the entire United Kingdom for some of the best global automotive brands
• educating customers on the full range of products and services we offer - don’t worry, full training will be provided to ensure you are a Tesco Bank expert
• working time: Full-Time
• dealing with both new and existing customers, you will have the opportunity to provide the highest standard of customer service for a rapidly expanding financial company
• adhering to company and industry standards
• be first line support for all telephone enquiries, responding to all queries in a polite and professional manner - from general enquires to complaints handling
• follow all FCA regulations and quality and compliance principles and adhere to TCF principles whilst maintaining first class customer service
• consistently put our customers first and build their trust, taking full ownership and use initiative to resolve customer queries within first contact resolution and deliver a personal service
• working Hours: Full time, 36 hours per week. Various full time shift patterns available between 7am-9pm, with some weekend working

Requirements

• strong verbal and written skills with the ability to show attention to detail
• ability to establish collaborative customer relationships in a fast-paced environment
• A good attitude and the ability to interact with lots of different people
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• professional and friendly telephone manner
• customer Service experience
• experience of working in a target driven environment to a high standard
• PC skills, and the ability to navigate multiple systems competently, with ease
• A good consistent typing speed
• take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence
• able to work within a fast paced, engaging environment

Benefits

• savings plan

Current offers for the position:

Responsibility

• speaking with clients and building relationships to develop new business opportunities
• the Launch Group is an award-winning Training and Recruitment company that services niche industries across the UK
• pro-actively manage and develop key employer accounts
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• organising and attending recruitment events showcasing the TLG brand and opportunities on offer
• negotiating Terms of Business and contracts with clients
• headhunting appropriate candidates
• job Title: Senior Recruitment Consultant – Education
• interviewing and assessing prospective applicants and matching them with vacancies at client companies
• hours of work: 40 hours per week, Mon-Fri / 9.00am – 5.00pm
• screening and shortlisting candidates in view of organising interviews and selection events
• location: Home & Office Based
• managing advertising of vacancies using current commercia platforms
• reporting to: Commercial Recruitment Director
• highlighting new areas of opportunity in industries where our range of products could be beneficial
• established in 2013, TLG services client demand in several areas, including Commercial and Funded Recruitment solutions, Corporate and Social Responsibility programme design, RPO and other bespoke resourcing products
• monitoring and analysing regional and national labour market trends
• our culture is modern, vibrant and as a business we offer our staff the autonomy to work independently. We encourage our staff to be creative and innovative, breaking the rigid working model

Requirements

• recruiting: 2 years

Benefits

• mobile phone
• laptop

Earnings for position recruitment consultant - education

Current offers for the position:

Responsibility

• TLG Offer varied recruitment packages through commercial and funded pre-employment training routeways
• with a fantastic portfolio of employers across niche industries such as Aviation, Rail, Engineering, Hospitality and Customer Service
• TLG has grown its business through delivering a professional, innovative and bespoke service to our clients
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• the Role
• managing candidate referral sources including local job centres, Connexions etc
• contacting potential candidates and vetting suitability for employment programmes ensuring attendance targets are met
• the Launch Group is an established recruitment and training company that specialises in creating tailored training & recruitment solutions for our clients across the UK & Ireland
• attending regular employment and training events including Job Fairs and Job Centre awareness sessions
• updating advertising platforms with opportunities including Job Boards, TLG Website and social media
• following recruitment processes in line with company standards
• liaising with employers arranging candidate interviews and managing interview outcomes
• managing the learner database keeping records accurate and up to date
• working closely with the training and recruitment team to ensure the smooth running of all employment programmes

Requirements

• strong verbal and written communication skills

Current offers for the position:

Responsibility

• the Launch Group are currently recruiting for Bar Staff at Newcastle Airport to work directly for SSP
• everyone regardless of age starts on £9.50 per hour
• demonstrate knowledge of Brand / products to advise customers in a professional and helpful manner
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• maintain all unit displays in accordance with Brand standards
• consistently meet shift/daily average spend, waste and portion control targets
• maintain high standards of cleanliness and appearance in all work areas
• you may not know us by name, but you will know us from our brands such as Bar 11, Beer House, Starbucks and many more
• you may be wondering who are SSP? Well, we’re one of the best kept secrets in Hospitality and Retail
• we are the leading operator of restaurants, bars, cafes, food courts and retail stores in airports, train stations, motorway service areas and other leisure locations
• we are looking for Full Time and Part Time Team Members to join us at Newcastle Airport. As a team member you will work a variety of shifts between 3am and 11pm
• don't worry if you don't have any experience as we will teach you everything you need to know to do well in this role

Requirements

• due to some responsibilities within the Team Member role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts
• successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations

Earnings for position bar staff

Current offers for the position:

Responsibility

• maintaining the accuracy of data kept on file
• dealing with inbound queries in a fast-paced customer focused business

Earnings for position customer advisor

Current offers for the position: