LANGUAGE LINE

Responsibility

• exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions
• responds to video interpreting sessions promptly and conduct interpretation in a professional manner
• languageLine’s UK operation is part of the worldwide LanguageLine Solutions group with global headquarters in California and European headquarters in London
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• exhibits excellent interpreting skills and professional attitude whilst interpreting
• over its 41-year history, LanguageLine Solutions ensures the best interpreting and translation services available in the industry
• whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day
• remains impartial and unbiased while using correct protocol
• department: OPI/VRI Over-the-Phone Interpreting and Video Remote Interpreting
• manages the flow of the video-call and avoids taking over and interaction with the service user w/o client's permission
• reports to: OPI/VRI Operations Manager
• exhibits knowledge of industry-specific terminology and protocol, i.e. medical/court/insurance/government agencies
• location: Work from Home and / or Head Office, London
• provides excellent customer service to client and service user, i.e. use of appropriate tone, patience and courtesy
• hours: 35 Hours a week
• provides accurate and complete interpretations of verbal and non-verbal messages as uttered by LanguageLine Solutions' clients and their customers of limited English proficiency
• maintains a positive working relationship with Contractor Liaison, the Interpreter Resource Centre and other departments as needed
• assisting with any other ad-hoc duties which may be required by the department
• demonstrates dependability Demonstrate commitment to cultural sensitivity and working in a diverse environment
• ensures the highest level of quality by following all interpreting guidelines and procedures as set forth by LanguageLine Solutions and professional bodies such as NRCPD and RBSLI
• general admin tasks, such as producing reports
• experience in quality control / performance review of others

Requirements

• home office should provide space for a backdrop of 5 ft by 7 ft and a desk and chair
• must have access to a quiet space free from background noise or distraction
• high speed Home Broadband. This internet connection should provide download speeds of no less than 5 Mbps and upload speeds of 3 Mbps
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• BSL interpreting: 3 years
• manchester, Greater Manchester: reliably commute or plan to relocate before starting work
• glasgow, Glasgow: reliably commute or plan to relocate before starting work

Benefits

• laptop

Earnings for position british sign language interpreter

Responsibility

• conduct interpreting skills assessments via telephone and provide feedback to both candidates and the Language Resource team
• liaise with candidates and relevant language assessors to arrange ISA’s and book them in
• record all data relating to assessments on tracking spreadsheets
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• ensure communication is sent to candidates and assessors confirming the relevant information
• deliver effective all-day instructor led training sessions to complete NHO
• provide support to candidates during NHO to ensure high, within the deadlines completion rate
• communicate with other teams on candidates training progress, issues or any additional training needs
• assist with any other training & administrative projects and needs, and ad hoc tasks as requested by the management team
• to assist with any other ad-hoc duties that may be required by the department
• analyse feedback and liaise with colleagues to evaluate training content to identify areas of improvement
• schedule New Hire Orientation training for onboarded candidates, making sure they are enrolled to the web training in timely manner and monitor their progress
• support US team with organization and completion of additional trainings

Earnings for position interpreter

Responsibility

• to provide hardware and software technical support to all staff – internal, external and remote users
• to assist IT Manager and Systems Administrator with selected tasks and projects
• to complete tasks, goals and projects as required and to deadlines
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• you will need to be a fast learner and also have the ability to share your knowledge with team members
• to assist fellow team members
• to maintain documentation and contribute to the development of better work practices within the team
• you must be willing to follow policies and procedures in place and make improvements wherever possible
• to maintain support levels to meet the client’s individual needs
• to manage the internal help desk system ensuring tickets are assigned and remedied within SLA
• liaising with users to understand and document issues fully
• to assist with updating and patching servers, PCs and other equipment
• as the Helpdesk Technician, you will be in the ideal position for working on Helpdesk tasks and also assisting the Systems Administrators on tasks and projects
• maintain the IT asset register
• installing and configuring end user hardware/software
• network patching of computers and telephones
• diagnosing and solving hardware, software and network faults
• liaising with US team and external suppliers
• manage all starters and leavers setup and deactivation on multiple systems

Responsibility

• you will be a self-starter, who is committed with a high focus on accuracy and able to work to deadlines
• experience of using ADP payroll system and knowledge of ISO standards is desirable
• we are seeking an experienced HR, Payroll and Benefits Officer to join our team to be responsible for the HR lifecycle, payroll administration and processing and employee benefits
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• crucial to the role is a minimum of 1-2 years' relevant experience, backed up with a payroll technician certificate or similar and minimum of level 5 CIPD qualification, or working towards
• be responsible for leading on the monthly pensions administration and reconciliation to ensure that changes are processed in a timely manner, information exchange with our pension provider is accurate and seamless
• assisting with regular audits and reviews to ensure data integrity and compliance within HR, payroll, and benefits systems

Requirements

• human resources: 1 year
• payroll: 1 year

Responsibility

• take personal responsibility for ensuring that personal information is used fairly and lawfully within GDPR guidelines, report any personal data security incidents immediately and abide by the Information Security Policy detailed in the Staff Handbook
• sales Support: Provide support to BDMs during the sales process, including coordinating meetings, preparing sales materials, and assisting in proposal development
• CRM Management: Accurately record and update all lead and prospect information in the CRM system to track progress, generate reports, and ensure accurate data

Requirements

• lead generation: 1 year