Earnings on positions in LAMPSY
LAMPSY is looking for employees for positions:
- providing exceptional customer service by phone, email, live chat & social media channels
- maintaining high service standards and continually improving the service to our customers
- take ownership of customer issues and work with internal teams and external partners to reach positive outcomes
- perform root-cause analysis to discover ways to prevent recurring issues
- assist in developing internal knowledge and customer facing help information
- responding to complaints and escalating issues
- actively work to improve processes & workflows
- previous customer service experience in a similar role
- strong communication & empathy skills, both verbal & written
- A genuine passion for helping others with a customer-centric mindset
- excellent attention to detail & problem solving abilities
- customer service: 1 year
- create engaging, inspirational content for our blog, email & social media channels
- create informative buying guides that helps customers find the products they’re looking for
- review & develop our content strategy inline with target audience, competitor insights, brand strategy & company goals
- assist with research, plan, execute & test new marketing ideas
- foster relationships with influencers, suppliers & third-party brands to develop shared opportunities
- plan and execute marketing calendar across web, email & social media
- define, measure and report on KPI’s to probe campaign success
- make improvements through data-driven strategies and methods, such as split testing
- A degree-level qualification in marketing, digital marketing or related subject preferred
- at least 2 years experience in a similar role
- you should be able to write inspiring & engaging content
- highly organised with excellent planning & time management skills
- A good eye for visual design and keen attention to detail
- A good understanding of the social media landscape
- excellent data handling skills
- receiving supplier invoices, matching them to PO’s and authorising them for payment
- raising & resolving supplier invoice queries
- liaise with suppliers on a regular basis
- reconciliation of bank accounts
- maintaining ledgers and Journals
- preparing quarterly VAT returns
- maintaining the company’s Asset Register
- produce various financial reports