we're looking for a Customer Experience Manager to join the team at a long standing pensions and investment firm going through an exciting time of change
are you a looking for a wider remit with the opportunity to drive contact centre change supported by significant investment in new infrastructure and systems?
put in place processes are that allow the CS teams to deal with all current and future needs , including forecasting calls and call profiling to help manage resource
senior technician
Working hours
full-time | Permanent
administrator
Working hours
full-time | Permanent
Language
english
Salary
salary
Responsibility
undertake transactional processing and uphold operational controls
manage challenging volumes while maintaining high standards of accuracy and attention to detail
process with accuracy and escalate where near misses or breaches occur
identify errors and near misses and undertake timely and meaningful escalation. Support the resolution of errors
find solutions for our clients and engage with colleagues to improve the transactional journey and better our offering
seek out efficiencies in all activities with a continuous improvement attitude
work autonomously and in a team to ensure all tasks are completed accurately and timely
develop positive relationships with internal and external stakeholders by executing upon commitments and service-level agreements
client manager
Working hours
full-time | Permanent
Responsibility
you'll oversee operational effectiveness, naturally seeking out automation and ways to improve processes
compliance manager
Working hours
full-time | Permanent
Salary
salary
senior administrator
Working hours
full-time | Permanent
Language
english
Salary
salary
Responsibility
ensure all daily CASS reconciliation tasks are completed in line with CASS regulations, internal policies, procedures, and controls
ensure controls are constantly evaluated and evolved to meet the demands of our changing business while adhering to FCA CASS rules
execute prudent and timely judgement in escalation of errors, potential or near misses
execute detailed analysis of discrepancies and evidence actions taken in our books and records
contribute towards the ongoing development of our approach and methodologies in relation to client money and asset reconciliations methodologies
maintain adherence to Compliance and Regulatory obligations
participate in projects and change
participate in, and execute oversight of others, in the production and completion of daily client money and asset reconciliations, with treatment of areas such as free client money, dividends, unallocated and unidentified client money
operations manager
Working hours
full-time | Permanent
Salary
salary
Requirements
management: 2 years
Responsibility
this person will also be responsible for oversight of all CASS related policies and procedures, monitoring of operational activities, the collation and presentation of relevant MI and supporting any regulatory developments and their impact on day to day processes in the operations team
ensure all individuals are motivated, trained and developed to meet the quality and service requirements of the team